All jobs within 50 km around Thorncliffe Park

The Service Delivery Coordinator (Bilingual FR/EN) is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service.  In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved. 

KEY DUTIES & RESPONSIBILITIES 

Service Delivery  

• Manage work orders to completion in BGIS or client-based web application.
• Facilitate alignment of client required services with contracts, schedules, and Pos.
• Review of work orders to determine if invoiceable or non-invoiceable.
• Schedule access for internal and external service providers with the facility when required.
• Prepare weekly/monthly summaries of work order performance for internal and external service providers.
• Follow up with internal and external service providers to ensure all SLA’s are achieved.
• Review compliance documentation and upload to RealConnect.
• Create on demand work orders for service delivery.
• Ensure client required supporting documentation for quote and invoice submissions are provided.
• Review and submit all estimates to the required approver(s) following client quote process. 
• Submit PO requests.
• Generate required data for SLA Scorecard.
• Report Intelex incidents.
• Submit Avetta requests.
• Available to work evenings and weekends.
• Other duties as assigned.

Innovation

• Advise management team of issues, concerns or noncompliance to standards.
• Review internal and external reports and provide operational recommendations.
• Identifies opportunities for possible efficiency and/or simplification of processes.

Data Integrity      

• Adheres to processes and company standards.
• Maintain a database of requests to meet reporting and analysis requirements.

Memorable Customer Experiences   

• Establish and maintains working relationships with Clients and service providers.
• Review CSAT.

KNOWLEDGE & SKILLS

• Strong written and verbal communication in French and English
• Knowledge of RealSuite and other BGIS applications. (1-3 years experience)
• Strong customer-oriented skills. (1-3 years experience)
• Strong administrative and organizational skills. (1-3 years experience)
• Analytical and problem solving skills. (1-3 years experience)
• Ability to work independently. (1-3 years experience)
• Strong attention to detail and data accuracy. (1-3 years experience)
• Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience)
• Experience working in a Shared Service environment. (1 year experience)

The Corporate Security Support Coordinator is responsible for providing administrative support and security focused customer service to the team, as well as concierge assistance to the executive floors within the organization. The role prioritizes delivering high-quality service to guests and employees while ensuring security protocols are followed. Reporting to the Manager, Operational Compliance & Administration the incumbent delivers a range of administrative and security conscious functions.  As the first point of contact at Home Office, the Support Coordinator must view customer service and security practices as a business-enabler.

What you’ll do

• Responsible for visitor management and access control
• Tracks inbound calls to resolution
• Addresses in-person inquiries that may require situational awareness
• Provides support to Executive Assistants and communicates with the Global Security Operations Centre (GSOC) team
• Acts as an administrative resource for other Corporate Security managers
• Implements standard procedures from the reception desk, directing high-quality service
• Performs concierge duties to assist Executive Assistants with daily activities and confidential business support
• Serves as a front-facing liaison, handling routine inquiries and escalating issues as necessary
• Validates guest and employee information, cross-references records, and gathers reliable data
• Tracks inquiries/resolution using electronic logs and submits credential requests
• Supports corporate employees with requests and issuing day badges for Home Office
• Collaborates on reports, presentation decks, and follows up with business partners
• Identifies issues with moderate supervision and applies problem-solving skills

What you bring

• Minimum 2 –3 years experience in a similar front line customer service business role
• 2-3 years experience or education in Office Administration, Business, Hospitality, Security domain, or related stream
• Excellent computer skills: Excel, Power Point, Teams, SharePoint and database utilization; aptitude for detail, data management experience preferred
• Excellent time management skills, white glove service to every level of the business in meeting deadlines and service requirements
• Multitasker performs well under pressure, ability to escalate concerns or threats in real time using established processes.
• Ability to initiate own work and accountable for designated functions within a matrix organization.
• Maintains composure under stress or while an emergency is unfolding.
• Contributes to the Corp. Security management team on projects through to resolution
• Security Guard license is an asset

• Posting Period: 12-DEC-2024 to 19-DEC-2024

Job Summary:
Reporting to the Manager, Permits & Enforcement, the Project Manager will lead, manage and coordinate, projects and programs. In this role, the Project Manager will liaise and facilitate effective communication and coordination between City of Toronto divisions and Clients, which includes working with multi-disciplinary teams of internal and external stakeholders. 

Major Responsibilities: 

• Develops and implements detailed plans and recommends policies regarding program specific requirements.
• Manages, motivates and trains the unit’s staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work.
• Authorizes and controls vacation and overtime requests, monitors and evaluates staff performance, and recommends salary increments and disciplinary action when necessary.
• Develops, recommends and administers the annual budget for the unit, and ensures that the unit’s expenditures are controlled and maintained within approved budget limitations and administers all incoming revenues.
• Develops and manages key performance indicators for the specific programs.
• Provides project management in delivering and formulating policy and establishing procedures and priorities for a variety of administrative and technical functions related to program specific requirements, giving a high regard to customer service.
• Fosters internal team work and promotes inter-divisional coordination of efforts and efficiencies.
• Manages escalated complaints and liaises with various levels of staff in multiple divisions to address these issues.
• Builds targeted project communication plans and creates outputs to help promote various Permits & Enforcement initiatives.
• Liaises with elected officials, utility companies, public agencies, contractors, developers and the public with respect to permitting the use of the right of way and enforcement measures.
• Investigates and assesses complaints, including attending on-site meetings to resolve disputes.
• Represents the Transportation Services Division at various meetings with the public, elected officials, other divisions and other government officials, and other partnering municipalities.
• Coordinates program impacts with other divisions including ML&S, IT, Legal, Economic Development, Toronto Police Services, and Toronto Parking Authority.
• Ensures that work completed by contractors is measured and documented accurately and that payments are processed accordingly.
• Ensure compliance with the Occupational Health and Safety Act, Highway Traffic Act, Provincial Offences Act and all other applicable legislation, policies and practices.
• Prepares comprehensive correspondence, reports to City Council, standing committees and on policies procedures and complex issues.
• Co-ordinates approval of new installations, issuance of permits and directs enforcement of legislation for activities within the public right-of-way, including the maintenance of records and collection of fees.
• Develops Terms of Reference, scope of work, specifications and materials for projects and consultant requirements for all purchasing call documents including RFQ, RFP, REOI, and RFI, ongoing liaison between PMMD and program staff, undertaking briefings and site inspections during the proposal stage, evaluation of proposals recommendation of the selection of consultants for assigned projects, execution of legal agreements and contracts and ongoing contract management with selected vendors.
• Coordinates and manages projects, including program delivery, resource allocation, training and knowledge transfer, monitoring service standards and delivery levels. Ensures effective cross-divisional teamwork and communication, high standards of work quality, health and safety and organizational performance and continuous learning.

 Key Qualifications: 

1. Post-secondary education pertinent to the job function or an equivalent combination of education and experience.
2. Considerable experience in a project management leadership role, delivering projects, activities and assignments from inception through to implementation with minimal direction while balancing political, community and other stakeholder interests.
3. Experience in the planning, supervising and directing the work of staff and contractors.
4. Possession of a valid Ontario Class "G" Driver’s License and the ability to pass a City of Toronto driver’s test.
5. Interpersonal and conflict management skills to work productively with staff, stakeholders, and contractors both internal and external to the organization.
6. Proficient with MS Office, database software packages and other corporate software applications.
7. Ability to organize, administer and develop schedules and budgets.
8. Ability to communicate effectively and professionally with front line staff, senior staff, other departments and staff at various levels in other municipalities/government and the public.
9. Knowledge of relevant government legislation (e.g. Occupational Health and Safety Act).
10. Ability to consistently deliver on demanding assignments requiring critical judgement, analytical thinking, and problem-solving with creativity.

As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  
IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

DO YOU HAVE THE SKILLS
We would love to work with you if you have:
 

• Experience in the securities industry
• Already duly registered as an Investment Representative (IR) with CIRO is preferred
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

 
WHAT’S IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

#LI-HA1, #LI-Onsite

Location(s):  Canada : Ontario : Toronto 

Contribute to the overall success of the department by ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

•    Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

•    Provide high level administrative support for one or more executives, requiring discretion, confidentiality, a good understanding of technical and business vocabulary, and a detailed knowledge of the organization's operations, procedures, and people. 

•    Gather, compile, verify, and analyze information for the executive's use in documents such as memos, letters, reports, speeches, presentations, and news releases.  

•    Perform tasks using independent judgment and discretion; e.g , preparing documents and presentation materials; screening and responding to incoming correspondence, inquiries, and phone calls; drafting letters and official information releases; arranging and attending meetings; taking and distributing minutes.

•    Monitor, review, and approve standard expenditures to ensure the activities of the office are conducted within established budgets.  Manage the variance analysis and ensure it aligns on a monthly basis.  Act as the primarily liaison and coordinator for department initiatives.

•    Acting on email, in-person or online requests received in the senior officer’s absence, or seek guidance, as required.

•    Book and coordinate meetings, townhalls, and other events by preparing agenda items, presentations, coordinating logistics and venue setup for the events.

•    Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

•    Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. 

•    Foster positive work environment by promoting, participating and supporting team engagement events online and in the campus.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

•    Spanish is an asset. 
•    College or University education
•    Good knowledge of MS Office applications, such as Word, Excel, PowerPoint
•    Sound knowledge of business/bank terminology and departmental procedures
•    High level of discretion required when dealing with confidential matters

Work Arrangement:

• Work in a standard office-based environment onsite. 

• Must be able to work out of the Toronto and Mississauga office. 

Interested?

 
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That is why we work to grow and diversify talent and engage employees in a performance-oriented culture.
 

What's in it for you?

 
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s):  Canada : Ontario : Toronto 

Contributes to the overall success of the Retail Customer Platform Technology applications ensuring specific individual goals, plans, initiatives are executed and delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• You will provide system analysis, object-oriented design / programming, technical documentation, and support for existing and new applications and systems.

• You will provide recommendations on best practices and enhancements that are in line with the bank’s technology road map.

• You will work with project team to refine technical requirements and provide technical design and guidance based on industry best practices.

• You will perform coding, unit testing, debugging, documenting, and implementing of applications and scripts.

• You will participate in estimation and planning of development efforts required for various projects and enhancements.

• You will maintain, support, and enhance existing applications.

• You will participate in regular code reviews for release activities.

• You will lead the implementation efforts for implementations of code to non-production and production environments.

• You will participate in production issue analysis and perform root cause analysis for production issues and implementation issues.

• You will assist the product owners and business analysts in discovering the current system behavior and provide recommendations on improving the current system.

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 

• Champion a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Bachelor’s degree in Computer Science, Engineering, or related discipline is preferred.

• You have at least 3-5 years of technical working experience in systems analysis, design, development, unit testing, and debugging.

• Must have technical working experience with Core Java (Version 8 or higher)/Java

• Proficient in SQL & relational databases.

• Knowledge or experience in the use of GIT, Gradle, Jira, Confluence or a similar tool(s) for building Continuous Integration/Continuous Delivery (CI/CD) pipelines.

• Technical working experience in an agile environment.

• Working experience with Spring Boot, Spring Security and Spring Data Repositories, Spring Batch. At least one. Spring framework works.

• Technical working knowledge of Web Services, SOAP/REST, STS Spring Tools, or Eclipse Integrated Development Environment (IDE).

• Knowledge of SSL and setup of secure handshake between applications. It could be implicit. Technical knowledge of Microsoft Azure Cloud/Google Cloud and Splunk

Nice to Have:

• Oracle Certified Java Developer certification.

• Technical Knowledge of event driven architecture (Kafka, Kafka connectors, Kafka brokers).

• 2-3 years of working experience in the banking/financial services industry.

• Working knowledge of SoapUI.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

Under the supervision of the Captain, the Deckhand is required to perform duties of a varied nature on a vessel which include:
 

• Assists in docking/undocking operations.
• Handles mooring lines and assists in the mooring of vessels.
• Performs general maintenance and related work as assigned on vessels, ramps and docks.
• Assists passengers getting on and off the vessel, and crowd control.
• Participates in vessel emergency drills and exercises per assigned duties.
• Provides information to the public and responds to public enquiries.
• May be required to load and unload freight.
• May be required to collect tickets from passengers boarding the vessel and counts passengers, when required.

Key Qualifications:
 

Your application must describe your qualifications as they relate to:
 

1. Experience and versatility on Marine Vessel.
2. Must be in possession of and maintain a valid MED (Marine Emergency Duty Certificate) or STCW Basic Safety Certificate.
3. Must be in possession of and maintain a valid Marie Basic First Aid.
4. Must be in possession of and maintain a valid Marine Medical Certificate.

You must also have:

• Ability to handle freight and assist passengers boarding and leaving vessel.
• Ability to deal tactfully and effectively with the public.
• Must be familiar with the Occupational Health and Safety Act and the Marine Occupational Safety & Health (MOSH) regulations that apply to this work.
• Must be physically capable of performing lifesaving and emergency duties.
• A Certificate of Fitness as prescribed by Transport Canada may be required.
• Must be able to work in all weather conditions.
• Must be available to work shift/weekend/overtime.

Major Responsibilities:

• The Director of Nursing is responsible for the oversight, planning and coordination of resident care and providing management of nursing and personal care services to ensure an outstanding level of resident care in accordance with the policies of the LTC home and applicable legislation. Develops and implements detailed plans and recommends policies regarding program specific requirements including standards of resident care and nursing services policies and procedures, using a health promotion approach in planning activities.
• Develops a Human Resource plan for nursing and personal care, with an appropriate mix of registered and non-registered staff to meet the needs of the resident population. Ensures the competency of nursing staff; delegates clinical and non-clinical responsibilities to qualified staff in accordance with applicable legislation and College of Nurses of Ontario standards.
• Drives a safety culture supporting strong professional practice and makes recommendations related to evidence-based practice and clinical protocols.
• Provides overall leadership to the recruitment, selection, orientation, training, and retention of nursing staff; communicates nursing values and standards, motivates staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning, and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
• Develops, recommends, and administers the annual budget for nursing and personal care, and ensures that the unit’s expenditures are controlled and maintained within approved budget limitations.
• Directs the development, implementation and monitoring of resident care plans, programs, nursing care protocols and care delivery systems; researches and implements best practices based on evidence-based care information.
• Directs or conducts research in administrative, nursing, and resident care matters. Monitors the performance of the individual operating units and implements procedural and operational changes as required to improve efficiency and quality of care through Nurse Managers. Works closely with other members of the multidisciplinary team and other services within the Home concerning all aspects of resident care and service, to ensure high quality care and service delivery to both groups of residents and individual residents.
• Ensures compliance with the provisions of the Homes for the Aged and Rest Homes Act, Personal Health Information Protection Act and other applicable legislation and the Ministry of Health & Long-Term Care Facilities Program Manual relevant to nursing services.
• Ensures the preparation of all required correspondence, reports, statements, and records. Coordinates material management as related to Nursing and Resident Care. Assumes leadership responsibility and supports the development, implementation and maintenance of quality improvement activities, and the objectives, policies, and procedures for nursing services; evaluates the overall effectiveness of nursing services. Ensures that nursing assessments, observations and interventions are accurately collected and documented. Takes a proprietary role in ensuring historical recording of care and service, communicating with other members of the care team and ensuring that the health record is made available to them as relevant to their responsibilities. Ensures that confidentiality policies are maintained by nursing staff.
• Works co-operatively with other members of the home management team on professional matters and decision making related to resident care and service.
• Facilitates and participates in the development of community partnerships and linkages.
• Acts as a representative for the facility on committees within the community.
• Takes on-call for the nursing service 50% of the off-duty time to manage urgent customer service issues, nursing care needs, nursing staff scheduling needs, infectious outbreaks and risk issues identified within the home over the 24 hour, 7 day period. Shares Manager-on-site duty for weekend representation in the home.
   

Key Qualifications:

1.    Extensive experience in nursing management in a long-term care or continuing care/rehabilitation facility.
2.    Current registration with the Ontario College of Nurses as a Registered Nurse.
3.    Baccalaureate in Nursing and certification in Nursing Administration or equivalent management experience as per Ontario Regulation 79/10 made under the Fixing Long-Term Care Act.
4.    Considerable experience in supervising, managing, motivating, and developing a diverse workforce in a fast-paced customer service-oriented environment with the ability to interpret and apply employment policies and collective agreements.
5.    Strong understanding of policies and related legislation or initiatives and their significance and potential impact.
6.    Strong interpersonal and communication skills.
7.    Strong financial acumen, planning and organizational skills.
8.    Ability to manage competing priorities and demands in an environment with high expectations and frequent and competing deadlines.
9.    Demonstrated commitment to resident safety and quality improvement.
10.    Knowledge of legislation in Long-Term Care, as well as other government legislation in the areas of labour, employment, health and safety, human rights and provincial standards and classification for long-term care.
11.    Highly developed interpersonal, public, labour, and human relation skills to build and maintain effective relations and partnerships with all stakeholders.
12.    Excellent negotiating, conflict resolution, project management, strategic, analytical, and problem-solving skills.
13.    Effective decision maker with a track record demonstrating innovation and results oriented leadership.
14.    Proficient in the use of various computer applications including Office Suite.
15.    Master’s Degree preferred.

The Maintenance Coordinator is responsible for equipment data collection job plan documentation, job plan tasking, preventative maintenance scheduling, data reporting and CMMS end user training. Ensures adherence to policies and procedures ensuring data integrity, quality planning, and KPI work order metrics are achieved by team. 

KEY DUTIES & RESPONSIBILITIES

Equipment Data Collection & Maintenance

• Maintains and updates equipment data base and preventative maintenance program.
• Provides data collection procedures, forms and checklists to support data inputs into service maintenance management database.
• Provides suggestions and assists with improvement of relevant procedures and resources.
• Provides quality and efficient asset based preventative maintenance program.
• Asset grouping of like equipment for coordinated maintenance.

Work Orders

• Provides monitoring and reporting for PM work order performance and adherence to service delivery.
• Advises management team of issues, concerns or noncompliance to standard.

Preventative Maintenance Scheduling

• Creates preventative maintenance schedules based on assets.
• Reviews and updates work schedules taking into consideration factors including but not limited to current workload and geographical proximity to facilities or specific site conditions. 
• Generates reports to review Technician workload with team and managers.
• Provides resource allocation recommendations to assist with optimizing resource utilization.

Job Plan Documentation

• Liaises with relevant stakeholders to gather work procedures in order to prepare and/or maintain related job plans. 
• Provides suggestions on applicable job plans based on asset or job requirements.

Reporting

• Generates data and prepares various reports to managers and team.
• Reviews reports and communicates observations and recommendations to operations team.

End User Training

• Provides training to CMMS end users.
• Other duties as assigned.

KNOWLEDGE & SKILLS

• 1 to 3 years of facility services administration work experience.
• Community college diploma or equivalent training (e.g. RPA, CET)
• Strong administrative and organizational skills.
• Strong attention to detail and data accuracy.
• Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up.
• Ability to capture work procedures provided by others accurately and prepare accurate job plans.
• Ability to create accurate maintenance schedules based on contract requirements.
• Proficient with MS Office suite of applications along with ability to quickly learn new software applications and information systems.

Licenses and/or Professional Accreditation

• None required.

Locations Toronto, ON, Canada ON, Canada QC, Canada MB, Canada AB, Canada SK, Canada BC, Canada NB, Canada NS, Canada

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

How you'll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2025-05-02

Job Location

Bridgenorth

Employment Type

Temporary (Fixed Term)

Weekly Hours

15

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

In the role of National Supply Chain Finance Manager working in Toronto, ON you will be part of the Six Pints Supply Chain Finance team.  You will be the key finance business lead for the brewery and distribution locations across Canada. You will support, provide guidance and be a proactive leader within the leadership team. Additionally, you will provide leadership, analysis and reporting of both the performance and price variances related to total Six Pints Supply Chain.

This position reports to the Director of Finance and works closely with the leadership team and Six Pints Supply Chain.  

The Responsibilities: 

• Most importantly, you will lead a team of talented colleagues, and support their growth and development through career discussions and consistent one on one conversations.
• Ensure month-end & quarter-end close processes are completed timely & accurately.
• Provide leadership with respect to effectively managing with the Supply Chain Operations team both the performance and price variances within Supply Chain Financial reporting.
• Responsible for the leadership and development for 1 direct report.
• Operates as a proactive business partner in providing financial support, stewardship of key processes & controls, and leadership.

The Other Qualifications:  

• You are an authentic leader. You value and respect differences and believe inclusion and belonging is the key to collaboration and a winning team culture. 
• You have a university degree and financial designation (CA, CMA, CGA, CPA etc.).
• You have 3+ years manufacturing experience, including 2+ years at management level position.
• You love a challenge. You complete complex projects quickly and adeptly with your understanding of the business priorities. 
• You build relationships and collaborate to get the desired outcome. 
• You take accountability for results - acting with integrity and honoring commitments. 
• You have a thirst for learning - you are always looking for ways to learn and help one another grow.  
• You exhibit our core values

Work Perks that You Need to Know About:  

• Flexible work programs that support work life balance including a hybrid work model of 3 days in the office.
• We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities. 
• We care about our communities, and play our part to make a difference - from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are. 
• Engagement with a variety of Business Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization.  
• Ability to grow and develop your career centered around our First Choice Learning opportunities. 
• Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, 401k option with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resouces. 
• On site Pub, access to cool brand clothing and swag, top events and, of course... free beer and beverages! 
• Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences.