701 Jobs Found

Business Analyst Full-time Job

LBMX

IT & Telecoms   London
Job Details

Position Description:

 

LBMX is the leading private marketplace provider for Buying Groups and Purchasing Co-operatives. These marketplaces are designed to electronically connect the members of buying groups with their supplier partners.

We are looking for an EDI Analyst to collaborate with clients in creating tailored solutions to move data files through LBMX’s EDI network, overseeing and coordinating project stakeholders throughout. A high level of computer competency is required but no experience in computer programming is necessary.

 

Successful candidates will demonstrate strong verbal and written communication skills, along with a proven track record in effective time and project management. Successful candidates must thrive in an independent work environment and be dedicated to delivering exceptional customer experience.

 

Candidates will require prior experience with X12 specifications and EDI transactions, coupled with a comprehensive understanding of AS2/VAN/SFTP communication protocols and integration of EDI systems with various ERP systems.

 

Responsibilities:

  • Facilitate customer meetings, gather EDI requirements, and ensure timely project execution.
  • Provide regular status updates for multiple concurrent projects.
  • Configure customer accounts and create customized EDI guides based on specifications.
  • Resolve daily EDI errors by analyzing the root cause and communicating to the appropriate party.
  • Serve as the main point of contact for both internal and external customers.
  • Maintain proactive communication with customers to consistently meet project deadlines.
  • Ensure all projects are actively managed to completion.
  • Uphold a commitment to delivering exceptional customer service with a professional demeanor.

 

Skill Requirements:

  • Proficient in reviewing and understanding X12 specification documents.
  • Understanding of additional data file formats: CSV, EDIFACT, XML, JSON, etc.
  • Familiarity with following EDI documents - invoices, purchase orders, advanced ship notices, purchase order acknowledgements, functional acknowledgements, remittance advices, product activity reports, etc.
  • Strong attention to detail with effective problem-solving skills.
  • Strong verbal skills and ability to develop rapport with people over the phone and through video messaging software such as Microsoft Teams.
  • Enthusiastically work closely with others in a positive team environment.
  • Independently manage multiple projects from start to finish, while managing time effectively to meet deadlines.
  • Competent in the use of computers, including standard business software such as Excel, Outlook, and Word.
  • Willingness to eagerly take on new tasks as required.
  • Demonstrated ability to self-manage and thrive in a fast moving, professional setting.
  • Must be fluent in English (reading and writing).

 

Nice to Have:

  • Experience working with a remote team would be considered an asset
  • Exposure to various Accounting/ERP/POS systems: Infor SXe, Epicor Eclipse, SAP, etc.
  • Familiarity with data transport protocols: SFTP, AS2, VAN, etc.
  • Prior use of JIRA, Salesforce, and Zendesk

 

Experience Required:

  • Two or more years of relevant job experience in integrating, developing, or maintaining EDI connections/setups.

 

The Perks of Working with us!

 

  • Competitive salary and benefits including a health spending account and employee assistance program
  • 3 weeks vacation to start with additional paid “LBMX holidays” throughout the year
  • Company matched GRSP contributions
  • Education subsidies for job related courses
  • Maternity/Parental and Compassionate Care Leave Top Up Program
  • A healthy work/life balance
  • Flexible Summer Hours
  • $500 Staples Allowance for new hires
  • Named one of Canada’s Top 100 Small & Medium Employers (2022, 2023)
  • Named one of London’s Best Places to Work (2022)

Business Analyst

LBMX
London - 164.76km
  IT & Telecoms Full-time
Position Description:   LBMX is the leading private marketplace provider for Buying Groups and Purchasing Co-operatives. These marketplaces are designed to electronically connect t...
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May 13th, 2024 at 12:45

Operations Manager Full-time Job

Amazon

Management   Windsor
Job Details

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Key Responsibilities and Job Elements:
- Support, mentor, and motivate your salaried and hourly workforce

- Lead large-scope projects with site and regional impact

- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance

- Manage safety, quality, productivity, and customer delivery promises

- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach

- Stand/walk for up to 12 hours during shifts

- Work in an environment where the noise level varies and can be loud

- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)

- Continuously climb and descend stairs (applies to sites with stairs)

  Amazon is committed to providing accommodations at all stages through recruitment and employment in accordance with applicable human rights and accommodation legislation. If contacted for an employment opportunity, please advise Human Resources if you require accommodation, including in order to apply for a position.



We are open to hiring candidates to work out of one of the following locations:

Windsor, ON, CAN

BASIC QUALIFICATIONS

- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

- 1+ years of performance metrics, process improvement or lean techniques experience

Operations Manager

Amazon
Windsor
  Management Full-time
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our te...
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May 12th, 2024 at 10:37

Client Service Assistant Full-time Job

BMO CANADA

Customer Service   Waterloo
Job Details

Application Deadline:

05/31/2024

Address:

20 Erb Street West

Job Family Group:

Wealth Sales & Service

 

Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives.

  • Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events.
  • Assists the advisory team in preparing for client meetings, including scheduling appointments.
  • Handles clients’ general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner.
  • Generates reports and documents for IAs and clients as requested and processes items for client accounts and files.
  • Maintains and organizes client database and client files.
  • Ensures transactions and tasks are appropriately assigned to team members and completed.
  • Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.
  • Gathers and distributes information on updates to training, guidelines, technology, and other business related information.
  • Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience.
  • Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.
  • Protects the Bank's assets and clients’ assets and complies with all regulatory, legal, and ethical requirements.
  • Maintains the confidentiality of client and Bank information.
  • Completes complex & diverse tasks within given rules/limits.
  • Analyzes issues and determines next steps; escalates as required.
  • Broader work or accountabilities may be assigned as needed.

 

Qualifications:

  • Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
  • Knowledge of wealth management company and branch operations (e.g. client services, trust services, account transfers, etc.) is an asset
  • Knowledge of operational aspects of traditional (stocks, bonds, money market, mutual funds) and non traditional (managed and fee based) products is an asset
  • Familiarity with technology applications and software used in the financial planning and investment industry.
  • Successful completion of both the Canadian Securities Course and the Conduct and Practices Handbook exam will be required within 18 months from date of hire.
  • Successful completion of 30-day BMO NB Investment Representative Licensing Program.
  • Basic specialized knowledge.
  • Verbal & written communication skills - Good.
  • Organization skills - Good.
  • Collaboration & team skills - Good.
  • Analytical and problem solving skills - Good.

 

Please note the base salary for this specific position in Waterloo is $38,000.00.

 

Compensation and Benefits:

$31,600.00 - $46,200.00

Client Service Assistant

BMO CANADA
Waterloo - 241.61km
  Customer Service Full-time
  31,600  -  46,200
Application Deadline: 05/31/2024 Address: 20 Erb Street West Job Family Group: Wealth Sales & Service   Supports one or more Investment Advisors (IAs) and IA Team and staff, an...
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May 10th, 2024 at 11:42

Housekeeping aide Full-time Job

Melissa Capela

Hospitality   London
Job Details

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates don’t need any degree, certificate or diploma
Experience: Candidates don’t need experience, training will be provided
Security and safety: Criminal record check

 

Physical Requirements:

  • The candidates should be prepared for repetitive tasks and physically demanding work
  • The candidates should demonstrate attention to detail and be adaptable to a combination of sitting, standing, and walking
  • The candidates should be capable of bending, crouching, and kneeling

Other Requirements:

  • The candidates should show initiative
  • The candidates should be organized

Candidate Status:

  • Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
  • Candidate must have legal authorization (Work Permit) to work in Canada
  • If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

  • The candidates should be able to sweep, mop, wash, and polish floors, as well as dust furniture
  • The candidates should be able to vacuum carpeting, area rugs, draperies, and upholstered furniture
  • The candidates should be able to make beds, change sheets, and distribute clean towels and toiletries
  • The candidates should be able to stock the linen closet and pick up debris, empty trash containers
  • The candidates should be able to wash windows, walls, and ceilings, clean changing rooms and showers
  • The candidates should be able to perform light housekeeping and cleaning duties, including mending clothing and laundering

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Housekeeping aide

Melissa Capela
London - 164.76km
  Hospitality Full-time
  18
Requirements: Languages: Candidates must have knowledge of the English Language Education: Candidates don’t need any degree, certificate or diploma Experience: Candidates don’t nee...
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May 9th, 2024 at 11:55

Supervisor, Park Operations Full-time Job

City Of Sarnia

Public Service   Sarnia
Job Details

Reporting to the Manager of Facilities, this position is an integral member of the leadership team and is responsible for delivering year-round park operations services to the community, including grass maintenance, snow removal, garbage management, public washroom maintenance services, event support, playground maintenance, and general park facility maintenance.
The Supervisor also ensures the efficient maintenance, operation, and safety of all City park operations staff through service excellence. This includes the implementation of maintenance systems, schedules and the monitoring of service level standards to ensure accountability and transparency for the community, across these operating teams.

Position Requirements

  • College Diploma in Recreation and Leisure, Sports Management, or a related field
  • Three (3) years of related experience
  • An acceptable combination of equivalent education and experience will be considered
  • Valid Class G driver’s licence with an abstract acceptable to City guidelines
  • Valid First Aid and CPR certification

Demonstrated Skills and Abilities

  • Experienced in supervising, managing and training staff in a unionized environment
  • Knowledgeable in aspects of park operations services including standard municipal services, service levels, annual maintenance schedules, educational programs, and modernized service delivery opportunities in the context of climate change and evolving community expectations
  • Familiar with providing input for the planning and preparation of the annual operating budget for park operations services and provide recommendations for maintenance projects, while ensuring procurement policy compliance for all expenditures
  • Experience in researching, writing, and implementing standard operating procedures, and other requirements of a modernized administrative decision-making framework
  • Ability to interpret and apply various legislation and regulations including but not limited to: Occupational Health & Safety and Ministry of Labour Regulations
  • Excellent communication and interpersonal skills with a focus in public relations

How to Apply

Candidates are invited to submit a resume in confidence to [email protected] with the subject line: 2024-16 – Supervisor, Park Operations by May 21, 2024. We appreciate the interest of all applicants, however, only candidates being invited for an interview will be contacted.

Supervisor, Park Operations

City Of Sarnia
Sarnia - 91.04km
  Public Service Full-time
  68,515.20  -  105,414.40
Reporting to the Manager of Facilities, this position is an integral member of the leadership team and is responsible for delivering year-round park operations services to the comm...
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May 8th, 2024 at 13:58

Store Associate Full-time Job

Giant Tiger

Sales & Retail   Windsor
Job Details

Compensation Grade:

Grade 1 - Stores

 

Job Description:

About this Opportunity

Recognized as an Employer of Choice, Giant Tiger’s retail stores provide dynamic work environments with many opportunities for a fulfilling career. We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years of success. If you are looking for a challenging and stimulating career, Giant Tiger may be right for you. We believe in opportunities for growth & development, teamwork, and engagement.

 

We are hiring a Store Associate for our store!

 

Giant Tiger Offers:

  • Medical / Dental / Vision Benefits
  • Store Discount
  • Profit Sharing
  • Safety-first environment

 

Store Associate, Job Highlights:

  • Ensuring a high level of customer service;
  • Following up on hot selling items and completing markdowns and SKU changes when needed;
  • Maintaining planograms, labels, tickets and signing standards;
  • Performing cycle counts as required.

 

Store Associate, Job Requirements:

  • Strong customer service skills;
  • Ability to work independently and as part of a team;
  • Ability to handle a variety of tasks in a fast-paced environment;
  • Attention to detail.

 

Store Associate, Job Schedule:

A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 40 hours weekly. A typical part-time schedule will be a mix of days, evenings and weekends, up to 24 hours weekly.

 

Store Associate, Physical Demands of Position:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

 

While performing the duties of this job, you can expect to:

  • Stand and/or walk.
  • Bend, twist, and squat.
  • lift and/or move up to 18 kg (40 lbs.).
  • Perform tasks involving firm grasping.
  • Perform repetitive tasks requiring a range of hand motions.
  • Reach above shoulder height and below waist level.
  • Operate equipment, including using a ladder.

 

Contract End Date:

2024-08-02

Store Associate

Giant Tiger
Windsor
  Sales & Retail Full-time
Compensation Grade: Grade 1 - Stores   Job Description: About this Opportunity Recognized as an Employer of Choice, Giant Tiger’s retail stores provide dynamic work environments w...
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May 7th, 2024 at 13:28

DZ Driver Full-time Job

Maple Leaf Foods Inc.

Transportation & Logistics   New Hamburg
Job Details

Maple Leaf Foods is looking for an experienced DZ driver with both automatic and standard transmission experience. The delivery driver is responsible for ensuring a timely and safe delivery of product to customer locations while providing professional service in a team-oriented environment. The delivery driver is also responsible for coordinating the unload with hands-on support in collaboration with a delivery helper. Come join our team to experience working in the exciting and rewarding Agricultural Industry!

SHIFT: Full-Time - 
Monday, Tuesday, Thursday and Friday
Must be available on Wednesdays if needed.

Location: 70 Heritage Drive, New Hamburg, Ontario

What's in it for you:

  • Salary: $26.96/hour
  • Fast paced learning environment
  • Opportunities for growth and training development!
  • Benefits after 3 months of service 
  • Pension after 1 year of continuous service
 

Responsibilities Include:

  • Safe transportation of product to customer locations
  • Completing circle check, log books, and other regulatory requirements including truck maintenance
  • Manual loading and unloading of product according to plant and customer specifications
  • Collaborating with various teams throughout the day
  • Provide direction and guidance to Delivery Helper to meet customer requirements
  • Supporting training needs for new hires as an overall team
  • Following all procedures (e.g. biosecurity, HACCP, CHEQ)
  • Positive customer interactions
  • Other duties as assigned
 

Required Qualifications:

  • Must have valid DZ license or equivalent with clean driver’s abstract
  • Must have 3-5 years driving experience with a D license or equivalent
  • Demonstrated commitment to safe work practices
  • Must understand and follow all Animal Welfare/HACCP/Biosecurity procedures (Training will be provided)
  • Willing and able to work flexible hours, including some Wednesdays and weekends as required (e.g. early starts and/or late end times
  • Proven communication and interpersonal skills
  • Able to complete work without supervision
  • Able to work in extreme weather hot or cold
  • Must be in good physical condition – able to lift up to 50 lb. overhead repetitively
  • Delivery experience an asset
  • Familiarity with delivery routes an asset


Application Procedure:

Fax: 519-364-4692                                    
Email: [email protected]

DZ Driver

Maple Leaf Foods Inc.
New Hamburg - 224km
  Transportation & Logistics Full-time
  26.96
Maple Leaf Foods is looking for an experienced DZ driver with both automatic and standard transmission experience. The delivery driver is responsible for ensuring a timely and safe...
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May 7th, 2024 at 11:34

DRIVER Full-time Job

UPS

Transportation & Logistics   Stratford
Job Details

Job Summary
This position delivers and picks up packages to and from residential and/or commercial properties. This position performs in a physical, fast-paced environment involving driving, continual lifting, lowering, and carrying packages. This position practices safe transportation methods while traveling to and from destinations. This position ensures the best customer service through efficiency and dedication.


Responsibilities:
Learns and properly executes UPS safe driving methods.
Qualifications:
Ability to lift up to 70 lbs./32 kgs.
Complies with UPS appearance guidelines
Excellent customer contact and driving skills
Meets local age and operations requirements to operate a vehicle
Availability to work 5 days per week

DRIVER

UPS
Stratford - 206.46km
  Transportation & Logistics Full-time
Job Summary This position delivers and picks up packages to and from residential and/or commercial properties. This position performs in a physical, fast-paced environment involvin...
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May 6th, 2024 at 14:59

WAREHOUSE WORKER Part-time Job

UPS

General Category   Brantford
Job Details

In this role, you will be responsible for loading, unloading, receiving, sorting, and stocking packages. All work is performed in a warehouse setting.  This is a general labor type job that requires unloading packages out of driver package cars and then loading packages into the UPS trailers based on the final destination.


This is a permanent part-time opportunity that offers:

  • Full benefits
  • Training and career development
  • Guaranteed wage progression

What UPS can offer:

  • Weekly compensation starting at $16.65 per hour.
  • Guaranteed wage progression through Union Collective Agreement to $28.71 per hour after seniority plus 48 months of service.
  • Overtime after 5 hours
  • Health, dental, vision, and life insurance (after 1 year)
  • Promotion from within.  Career development and growth opportunities.
  • Employee discounts

Qualifications/Skills:

  • No experience necessary – on the job training provided!
  • Able to work in a fast-paced warehouse environment.
  • Must be able to lift up to 70lbs.

Part Time Evening Shift:

  • Monday to Friday (5 days a week)
  • Shift start time 4:30 PM
  • Shifts are generally 3 hours per day but may extend longer during high volume and peak holiday season.  
  • Shift start and finish time can vary.

WAREHOUSE WORKER

UPS
Brantford - 242.8km
  General Category Part-time
  16.65
In this role, you will be responsible for loading, unloading, receiving, sorting, and stocking packages. All work is performed in a warehouse setting.  This is a general labor type...
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May 6th, 2024 at 14:50

Revenue Clerk - Customer Service Temporary Job

City Of Waterloo

Administrative Jobs   Waterloo
Job Details

What we offer:

  • Supportive and caring organization that promotes respect, inclusivity, health, safety and wellness;
  • Dedication to the organization’s commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey;
  • Certification as a Living Wage Champion;
  • Defined Benefit Pension Plan (OMERS) eligibility for all employees; 
  • Flexible work schedules, paid vacation and personal days, and the opportunity to bank overtime;
  • Substantial internal and external training and development opportunities;
  • Opportunities to get involved and give back to the community;
  • Employee-wide events, activities, site visits, BBQs, etc.;
  • Complimentary FitPass for City of Waterloo employees and family members for leisure, swim, and fitness drop-in programs; and, 
  • So much more!

What you will do:

Reporting to the Supervisor, Revenue Services, your primary responsibilities will include, but are not limited to, the following: 

  • Respond to telephone and counter customer inquiries concerning taxes, water and sewer utility billing, property assessment, parking tickets and all other revenue related matters
  • Receive and process payments of taxes, water and sewer, accounts receivable, parking tickets, general receivable
  • Provide support in Billing designate applications, schedule final read appointments for requests received over the counter through e-mail/fax
  • Investigate returned tax and water utility mail
  • Provide support on reception opening and distributing mail/faxes and answering general public inquiries, including responding to and maintaining the Revenue Email box
  • Provide support in cash handling and balance end of day transactions as required
  • Provide support and process requests for ownership change, mailing address change
  • Provide support in the administration of online banking and EFT payments
  • Provide support in the administration of pre-authorized payments
  • Provide support and prepare requests for adjustments to tax and water accounts
  • Provide general administration support in the Revenue section
  • Participate in the achievement of the team business plan

What you will bring:

  • Two (2) year post-secondary diploma in Business Administration or a related field with a minimum of two (2) years' related experience, preferably in a municipal taxation environment or public utility; equivalent combinations of education and experience may be considered
  • Successful completion of the Municipal Tax Administration Program is preferred
  • Previous cash handling and customer service experience preferred
  • Work experience in accounting, municipal taxation, utility billing and accounts receivable and working knowledge of related legislation and regulation
  • Efficient data entry skills with attention to detail and a high degree of accuracy
  • Strong analytical and communication skills  
  • Proficient computer skills (MS Office, Excel, Word); Previous experience using  Class, Vailtech and PeopleSoft Financials is considered an asset
  • A passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment
  • Strong commitment to delivering quality customer service
  • Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion

What we will require:

  • A Police Criminal Record and Judicial Matters Check satisfactory to the City
  • Proof of your current and valid certificate(s), licenses and/or educational qualifications, if applicable
  • Applicants may be required to undergo skills assessment testing

Revenue Clerk - Customer Service

City Of Waterloo
Waterloo - 241.61km
  Administrative Jobs Temporary
  53,412  -  66,767
What we offer: Supportive and caring organization that promotes respect, inclusivity, health, safety and wellness; Dedication to the organization’s commitment for Reconciliation, E...
Learn More
May 6th, 2024 at 14:36

Client Services Coordinator Full-time Job

GHD Digital

Customer Service   Waterloo
Job Details

As a Client Services Coordinator you’ll work with our clients to successfully implement upgrades, customizations, and add-ons to our software products, supporting them through configuration, training, and rollout so they can make the most of their new tools.

You will own the delivery of paid client work from beginning to end, coordinating all activities and aiming at efficient delivery and a great customer experience. Working closely with clients and internal cross-functional teams, this role is responsible for ensuring open communication, timely delivery of the right work, and empowering the customer to make the most of our software.

On the Implementations Team, we collaborate with our customers to build lasting relationships and implement continuous improvements to their online presence and services. We guide our clients through implementations with the goal of understanding their needs and goals, and providing solutions to address them. We are committed to providing exceptional customer service, and work diligently to exceed our clients’ expectations. The Client Services Coordinator plays an important role in all of these objectives.

You will be your clients’ first point of contact during delivery. You’ll be an expert on internal processes relating to product rollout, what is important to your customers, and how our products can be used to meet their needs and help them achieve their goals. You will provide status updates, follow-up with internal and external stakeholders on upcoming or past-due tasks, and ensure that the delivery complies our ISO certified delivery process.

About you:

Your extraordinary attention to detail is how you make your mark. Communication, organization, and juggling priorities comes easily to you, and you thrive in a fast-paced environment. You enjoy working independently and being the owner of your own schedule. You’re a supportive and collaborative team member. You love to solve problems and learn new skills. 

What you’ll do:

  • Lead clients through the onboarding process of our software products, aiming to meet standard timelines for key milestones so that we can recognize the revenue to hit our internal financial targets
  • Support clients in making the best possible use of our software and services in their business, and help them see the value of our tools
  • Prepare for and lead client meetings, take notes, and follow up on all action items
  • Respond to emails and client inquiries in a timely manner
  • Ensure all delivery work is completed in alignment with our ISO standards
  • Follow up with clients and internal teams to ensure tasks are being completed on schedule, and to the required specifications
  • Anticipate next steps in the delivery, and identify potential risks or challenges as tasks are completed or due dates missed
  • Motivate clients and internal teams to achieve due dates and project goals
  • Maintain complete ownership of your client’s service requests throughout their lifecycles 
  • Be the voice of the client within our organization, to ensure we all understand what our clients’ needs are, what they expect from us and our products, how they feel about us and our products, etc. / Act as an internal champion of the goals, business needs, and pain points of our client base
  • Troubleshoot to identify solutions or workarounds when needed to deliver on requirements or meet a client’s needs
  • Coordinate with internal teams to identify answers to client inquiries
  • Obtain final approval from clients on completed work and issue invoices from our financial system 
  • Provide suggestions on new processes or process improvements and assist in execution
  • Create and maintain internal documentation surrounding team processes and workflows

Your skills, experience and qualifications:

  • College diploma or 2 years’ relevant work experience
  • At least 1 year of customer service experience in any environment
  • Personable, friendly, and approachable
  • Tech savvy / power user: highly comfortable in the digital landscape and confident to learn-by-doing with new software
  • Creative problem-solver, with a demonstrated ability to be resourceful in finding solutions and workarounds especially in a software context
  • Personable and a strong communicator
  • Proficiency with Microsoft Office applications (Word, Outlook, Excel, PowerPoint) in a work or business context
  • Strong organizational and time management skills
  • Strong prioritization skills and adaptability to shifting priorities
  • Commitment to process improvement, effective problem solving and ability to think creatively

We won’t complain if you also have:

  • Experience working with municipal and other public sector organizations in North America
  • Experience working in a Software as a Service (SaaS) environment
  • Proficiency in either Spanish or French languages
  • Knowledge of website and web application trends such as responsive design, structured data, SEO, analytics, accessibility, security etc
  • Familiarity with the software development lifecycle and SaaS business operations
  • Experience working with Jira, Confluence, HubSpot, or other digital task tracking tools

Client Services Coordinator

GHD Digital
Waterloo - 241.61km
  Customer Service Full-time
As a Client Services Coordinator you’ll work with our clients to successfully implement upgrades, customizations, and add-ons to our software products, supporting them through conf...
Learn More
May 3rd, 2024 at 14:48

Maintenance Supervisor Full-time Job

PepsiCo

Maintenance & Repair   Cambridge
Job Details

Responsibilities

As Canada’s fastest growing convenience food company, we’re committed to building a family of tasty, delicious snacks that grows and prospers.  As a consumer, you’ve come to trust us for our high quality salty snacks. With five manufacturing facilities, 50 major distribution centers and 70,000 customers from coast to coast, we’re constantly searching for exciting new ways to build on our lasting tradition of fresh products, top-notch service and industry-leading innovation.

 

GOOD FOOD FOR THE FUN OF IT!

The  New Grad Maintenance Supervisor position will assist in the management of the day to day workload for the maintenance team to ensure an effective and efficient service is delivered and departmental targets are achieved.  The Maintenance Operations SCL is responsible for a team of planners and schedulers to ensure that the sites Planned Preventative and Predictive Maintenance agenda and maintenance shutdown are completed and provide leadership and coaching to the team.

 

 

KEY ACCOUNTABILITIES:

  • Responsible for a team of maintenance planners, schedulers and storeroom to ensure Key Performance Indicators (KPIs) are met for department
  • Manage maintenance projects and periodic shutdowns
  • Ensure scheduled planned preventative and predictive maintenance are completed to standard to minimized unplanned downtime
  • Analysis of equipment/downtime issues to identify root cause and development of corrective actions
  • Apply specific technical skills as required to support issues quickly to minimize downtime
  • Train and provide technical expertise to the team and broader organization members where appropriate
  • Manage contractors on site to ensure they meet PepsiCo safety requirements
  • Conduct benchmarking studies to determine maintenance best practices

Qualifications

Skills & Knowledge Required:

  • Demonstrated leadership capabilities and leading for results through others
  • High level of skill in coaching teams and working as a team player
  • Experience in manufacturing environment
  • Excellent communication skills
  • Knowledge of computer applications (MS Word/Excel)
  • High degree of organizational skills and attention to detail

 

Minimum Job Requirements:

  • Bachelor’s degree or equivalent experience
  • 5+ years in manufacturing environment
  • Demonstrated people and leadership skills
  • Team based approach to decision making

 #PFCSC

#LI-CDNFOODS

Maintenance Supervisor

PepsiCo
Cambridge - 250.37km
  Maintenance & Repair Full-time
Responsibilities As Canada’s fastest growing convenience food company, we’re committed to building a family of tasty, delicious snacks that grows and prospers.  As a consumer, you’...
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May 2nd, 2024 at 16:08

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