All jobs within 50 km around Dovercourt-Wallace Emerson-Junction

The Business Solutions and Operations Analyst is accountable for data verification, reporting and analysis, system configurations, business requirements gathering, Pcard and accurate invoicing for our BGIS clients.

• Provides Account Operations & Systems support to BGIS Clients and Client Account Team Members
• Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
• Recommends solutions and implements appropriate actions for issues
• Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives 
• Participates in the development of corporate programs/projects and releases of new system applications
• As the business representative, works closely with the project management team and development to ensure client requirements are captured and met for system enhancements
• Assists with development, documentation and review of policies, processes, training materials and work instructions for internal and external users
• Develops forms for use by the organization along with corresponding training material and work instructions
• Develops, monitors and maintains the corporate program’ tools;  performance and service delivery including the Asset association and the Halocarbon Program
• Uploads the appropriate documents, forms and submissions to the internal portal to be shared, monitored and reviewed by the client account teams
• Assists in compiling and analyzing operational, financial and key performance indicator data to support client account teams 
• Updates process documents including work instructions, forms and policies.
• Participates in special projects and ad hoc analysis as required
• Reviews and verifies accuracy of all compliance-related data submitted from all client business groups and product lines.
• Prepares and distributes related reports to relevant stakeholders. Highlights non-compliant items for stakeholder action and tracks non-compliance items to closure.
• Participates in the provision of training to Operations team members to facilitate understanding of compliance data related requirements and interpretation.
• Reviews compliance data and identifies process inefficiencies and inaccuracies.
• Assists in the development of compliance-related processes through activities including the provision of data reporting and analysis, and research of best practices.
• Assists in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant stakeholders, process documentation, providing contents to presentations, etc.
• Maintains current knowledge of compliance requirements of external organizations to assist with related initiatives
• Co-ordinate with Regional Leaders to provide metrics that will drive business goals i.e. WIP, Work Order Management, Operational Approvals
• Ensuring that action is taken to close Work Orders as soon as possible in order to shorten billing lifecycle 
• Other duties as assigned

• Previous Service Delivery Experience
• Understanding of compliance requirements of relevant external organizations. 
• Knowledge of RealSuite System, 
• Community college diploma or equivalent training (e.g. RPA, CET)
• Minimum of 1-3 years of relevant job-related experience
• Knowledge of quality management practices.
• Strong proficiency in MS Excel, PowerPoint and Word.
• Effective Data management skills
• Data reporting, verification and analysis skills.  Attention to detail.
• Effective written communication skills.
• Problem solving skills.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

The Manager, Payroll is responsible for managing the payroll function for our Sustainable Cleaning Solutions (SCS) division. This position ensures that all payroll processes and activities are efficient and delivered effectively. 

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

• Full involvement with recruiting talent.
• Provides mentoring, coaching and guidance to all team members.
• Objectively recommends compensation adjustments.
• Manages all aspects of performance.
• Manages the payroll team including training, coaching / mentoring, and conducting performance management of work assignments, evaluating employee performance, determining related training and orientation requirements, addressing performance issues through intervention or counseling.

Customer Service

• Maintains high customer service levels from the payroll team by performing duties such as scheduling and coordinating work assignments and system processes, problem identification and resolution. 
• Receives and responds to payroll inquiries and complaints regarding issues such as interpretations of payroll regulations and collective agreements.  

Payroll Processing and Administration

• Responsible for the timely and accurate preparation of payroll payments through such tasks as creating and maintaining processing schedules and checklists, reviewing reports to ensure the integrity and completeness of the payroll and benefits information, identifying and correcting discrepancies.  Ensures that all payroll information remains confidential and controlled.
• Coordinates the processing of special payments for severance, retroactive, performance and merit pay and collective agreement and Human Rights grievance resolution payments. Manages the analysis of audit query reports as a result of the payroll process runs.
• Manages the implementation of the recovery process for overpayments (i.e. recovery period for payroll deduction and release of the payroll authorization form).
• Manages the requisitions for off-cycle cheque processing.

Government Reporting, Remittances and Audits

• Manages the activities and performance of payroll team members to ensure operational efficiency and effectiveness – institutes appropriate internal controls for the payroll operation; ensures compliance with Revenue Canada, Employment Standards and collective agreements.  Prepares returns and reports as required by the legislation; maintains competence and knowledge and acts as a resource for the application of Income tax, Canada Pension and Employment Insurance and other legislated employee/employer deductions; maintains proper and secured retention of payroll documents and data; monitors the control mechanisms which include performing and reviewing accounts, reconciling, explaining and accounting for discrepancies and taking corrective actions; participates in organizing audit activities and preparation of audit working papers for payroll.

Operational Efficiency, Effectiveness and Best Practices

• Evaluates the department’s ability to measure and improve customer needs by participating in activities to compare performance including the development of process standards; improving business processes to meet customer needs; sharing information and responding to areas of dissatisfaction.
• Evaluates the department’s ability to measure and improve cost effectiveness by promoting efficient and effective utilization of allocated resources, which includes developing team members to ensure continuity of operation of the Payroll function; hires evaluates and promotes continuous learning for team members; manages and resolves team members issues as necessary; fosters conditions for team effectiveness; promotes, assesses and improves team members productivity; develops and monitors efficiency standards, indicators, benchmarks and workload measurement standards.

KNOWLEDGE & SKILLS

• A minimum of 5 years of relevant job-related experience.
• Advanced experience and knowledge of ERP payroll system.
• In-depth knowledge of CRA guidelines and payroll legislation. 
• Intermediate to Advanced knowledge of Microsoft Excel.
• Demonstrated language proficiency (both verbal and written) in English and French

Licenses and/or Professional Accreditation

• CPM designation required.

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

BRIEF INTRODUCTION
 

As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  
 

IS THIS ROLE RIGHT FOR YOU

In the role you will:

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

 
DO YOU HAVE THE SKILLS
 
 
We would love to work with you if you have:
 

• Experience in the securities industry
• Already duly registered as an Investment Representative (IR) with CIRO
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

 
WHATS IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 

The Senior Data Scientist will design and implement machine learning models, algorithms and applications that solve complex problems in the context of global operations and compliance technology.
 

Is this role right for you? In this role you will:

• Conduct data analysis, data cleansing, feature engineering, and exploratory data analysis to identify trends, insights, and patterns in large datasets.

• Lead research and identify new technologies, techniques and methodologies that can be applied to the development of machine learning solutions.

• Develop and maintain a deep understanding of the bank's internal operations, businesses, and processes, as well as industry best practices and emerging technologies in machine learning and lead the team in delivery.

• Collaborate with stakeholders to understand business needs and translate them into machine learning solutions that deliver measurable value.

• Collaborate with other engineering teams and cross-functional teams to deliver proof of concepts that showcase the potential of machine learning to drive innovation and improve our internal operations and businesses.

• Communicate complex technical concepts and results to both technical and non-technical stakeholders, including senior management, business partners, and regulators.

• Stay current with the latest machine learning research and techniques, and with industry developments in machine learning and evaluate their potential impact on the organization.

• Help the team in adapting the latest AI technology and services including IBM WatsonX, Google Vertex AI, Azure OpenAI and AI Builder to support bank’s employees and improve processes.  

• Foster a culture of innovation and continuous learning within the team and contribute to the development of new data science initiatives and strategies.

 
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• The role requires a person who is very skilled in developing AI/ML models including GEN AI (LLM),  Natural Language Processing and Natural Language Understanding, Convolutional Neural Networks, Feedforward Neural Networks, and Reinforcement Learning which is critical for development of ML modules in Innovation team. 

• is necessary for building the whole pipeline of AI products built in the team. 

• The data analysis and data visualization skill-set is required for the team in different stages of developing a product including Exploratory Data Analysis at the beginning, Error Analysis during the product development, and Data Visualization for training of ML models as well as Monitoring of the product after deployment.

• Experience working with latest AI technology/services including multiple open-source models,  Google Vertex AI, IBM WatsonX and Azure Open AI.

 
What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

 
Working location condition: Hybrid
 
#LI-Hybrid 

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Operations Specialist is responsible to analyze all relevant facts gathered and assign controllability to the arrival delay based on legal regime that applies for the entire Air Canada network. The incumbent will investigate the arrival delay and provide the supporting documentation to help resolve customer claims and proactively minimize potential liability to Air Canada. 

Responsibilities:

• Analyse all relevant facts gathered, including the applicable legal regime and assign controllability factor to the delay.
• Gather, save, and file results of analysis of what other rerouting options may have been available, to demonstrate sufficiency of rerouting obligations chosen at time of disruption.
• Gather, save, and file all information pertaining to whether communication and standards of treatment were provided, if failures were identified.
• Investigate and assign root cause of arrival delays and tarmac delays at a flight level for all AC Carriers.
• Prepare tarmac delay reports for Legal review, including all findings on whether obligations were met, including all supporting evidence.
• For tarmac delays, determine whether service delivery obligations and disembarkation obligations were met. If obligations were not met, investigate why (coordinating with various departments and third parties that may have been involved, as above).
• Coordinate with internal stakeholders, including but not limited to Legal and Customer Relations to provide all relevant information pertaining to cases that become litigated, along with results of investigation on fact gathering.
• During fact gathering, determine whether communication, standards of treatment and rerouting obligations were met; If obligations were not met, investigate why (coordinating with various departments and third parties that may have been involved, as above).
• Coordinate with Customer Care, providing decision on controllability for compensation purposes, findings on whether other obligations were met, and steps taken to mitigate, if relevant.
• Sign affidavit including reason for delay or cancellation and length of delay in case needed in court proceedings or coordinate with most appropriate person for affidavit signing (pilot/Flight Ops; airport; dispatch; etc.).
• Maintain competency with Operational systems including but not limited to: Netline Ops, Netline Crew, TRAX, WSI Fusion, LIDO, Flight Briefer, Communicator, SmartLoad, SmartSuite and Aircom.
• Gather, save and file all external documentation supporting assessment that delay or cancellation is outside control (airport authority communications, NavCan, Customs, etc.).
• Provide feedback on operational improvement opportunities.
• Provide feedback to support improvements on Process Improvement Playbook content.
• Align delay comments with additional information supporting root cause.

Qualifications

• Post-secondary degree or diploma with a focus in Aviation Studies an asset.
• Airline operational experience.
• Ability to work well under pressure, adapt to constantly changing operational situations, make decisions and meet deadlines.
• Excellent oral and written communications skills.
• Excellent knowledge of computer systems currently in use, e.g. Netline Ops, Netline Crew, TRAX, WSI Fusion, LIDO, Flight Briefer, Communicator, SmartLoad, SmartSuite and Aircom.
• Proven problem-solving skills within a team environment..
• Ability to distinguish the root cause of the delay.
• Results oriented with a positive, creative approach to achieving objectives.

Working Conditions:

The position is office-based, working in a fast-paced environment.   The incumbent must handle a fast-paced and dynamic environment, collaborating with stakeholders and managing high-level decision-making, requiring strong adaptability, analytic skills and customer-centric mindset.
The position is shift work.

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

About Us: Proudly Canadian and Independently Owned, We are Coke Canada!

Reporting to the Manager Integrated Technology Systems (ITS), the Business Analyst SWM assumes responsibility for the timely completion of both one-time projects and recurring assignments on behalf of Solid Waste.

Major Responsibilities:

• Facilitates and supports strategic and long term I&T business planning activities.
• Conducts studies on the feasibility of integrating processes to deliver a range of services to a specific client or to a geographic location.
• Documents and analyzes business processes, input costs and output level, and conducts data flow analysis and business process design modelling and/or re-engineering.
• Prepares reports to management, supporting recommendations on changes in business methods and processes including appropriate staffing levels, resource allocation, etc.
• Develops test strategies, plans, scripts, data, executes tests and documents test results.
• Designs or modifies business processes for administering the delivery of service and tracking the cost and effectiveness of service delivery.
• Conducts statistical data analysis on various strategic, operational, and financial measurements, disseminates and reports on trends and findings, and makes appropriate recommendations related to I&T capital business cases.
• Liaises with Solid Waste and/or other city-wide staff at all levels to gather sufficient understanding, knowledge, and background information relative to the undertaking.
• Participates in senior level management meetings as appropriate and as required to gain further understanding of the issues impacting Solid Waste.
• Prepares business cases to document and support changes in budget and charges to clients.
• Prepares terms of reference, including project objectives, defining scope, bench marking performance measuring areas of emphasis and methodology to be employed in studies and reviews of business processes, alternative service delivery options and business organizational design.
• Contributes to the development and evaluation of procurement documents (RFP/Q/I/R) and administers contracts.
• Analyzes and documents business requirements, works with Technology Services Division resources to prioritize, test and document system changes and perform necessary system administration functions to meet user business needs.
• Gathers user requirements, interviews, documents, and facilitates business process, systems and data requirements review/re-engineering sessions with stakeholders, prepares proposed system solution(s) and investigates alternative solutions to meet business needs.

Key Qualifications:

1. Post-secondary education in business or public administration or other discipline pertinent to the job function, or equivalent combination of education and experience.
2. Considerable experience in all phases of project management including some project management experience.
3. Experience in assisting large organizations in analyzing and implementing organizational design, business process modelling, business systems, strategic plans, and management structure development.
4. Experience utilizing Microsoft Office products including Word, Excel, PowerPoint, Visio & Microsoft Project.

You must also have:

• Ability to develop and maintain spreadsheets/databases, create presentations and graphics.
• Ability to research, conduct analysis and prepare reports to support policy development activities and to conceptualize and develop options and recommendations to support decision making.
• Good organizational skills with the ability to handle multiple tasks and projects concurrently while meeting deadlines.
• Well developed written and oral communication skills, analytical capabilities, conflict resolution skills, consulting skills and interpersonal skills for building good internal/external working relationships.
• Sound judgment and ability to handle matters of a confidential/sensitive nature as it relates to Council and other senior staff.
• Ability to negotiate effective resolution of conflicting business priorities.
• Knowledge of current and emerging technologies relating to cloud, customer relationship management, e-service, business intelligence, data retention, and document management.
• Knowledge of Solid Waste business process and systems would be an asset.

Posting Period: 03-APR-2024 to 17-APR-2024

GWE is currently looking for an ambitious and high performing Software Developer who is motivated to design and develop best in class enterprise applications, has a passion for innovation and problem solving, and thrives in a fast paced ever changing environment. An ideal candidate must have basic knowledge in the software development life cycle, object-oriented programming, and database programming and has a basic familiarity with various development tools. You will work as part of a team to ensure that the technical implementation of the delivered solution matches the business requirements.  You will be involved various aspects of requirements review, analysis, design, development, testing & implementation and while working with technical leads, architects, other developers, key business stakeholders and senior leadership, regulatory and compliance groups, as well as various technical support teams across the Bank.

Is this role right for you? In this role you will:

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Participate in business requirements review and analysis
• Collaborate with technical leads and solution architects to produce web application or microservice design and architecture
• Produce code using required programming language i.e. React.js, Java, including unit testing.
• Supporting and working along with the team to have NodeJS (Yarn) updates to NPM registry libraries/packages.
• Implement database changes and make updates to application databases using SQL programming
• Integrate code with version control as well as build and deployment pipelines
• Maintain highest level of code quality and secure coding standards
• Develop technical documentation throughout the software development life cycle (SDLC).
• Support IST & UAT Testing cycles including code deployments, and working closely with QA Team on defect analysis and bug fixes
• Support Production Implementation and deployments of applications to Production
• Provide Production Support for complex technical problems that arise on all assigned applications and systems by:
  • Providing technical support
  • Troubleshooting and analyzing problems and incidents
  • Implementing solutions
  • Developing new procedures surrounding support
  • Being primary point of contact for Level 1 and Level 2 issues to resolution
• Test, maintain and improve the performance of existing applications to ensure strong functionality and optimization
• Recommend improvements to existing applications as necessary.
• Clearly and regularly communicate with management and technical peers, leads and support colleagues
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of your respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champion a high performance environment and contribute to an inclusive work environment

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

Must have: 

• You have basic knowledge or experience in the below:
  • Software Development Life Cycle (SDLC) & Agile Methodologies
  • Database Knowledge (SQL Programming, Oracle, SQL Server etc.)
  • Programming Languages (One or more of Java, JavaScript, Spring, React, C/C#, .NET etc.)
  • Development Tools (Git, Jenkins, Gradle, Maven, Artifactory, Microsoft DevOps etc.)
• You have excellent communication skills, problem solving skills, and attention to detail
• You have excellent interpersonal skills and communication skills in order to effectively liaise with business analysts, vendors, other technical departments and members of the project team
• You have strong technical documentation skills, problem solving skills, troubleshooting skills and multi-tasking skills
• You are a creative and motivated self starter able to work both independently and collaboratively within a team
• Graduate in Computer Science, Engineering or a Related Field

Nice to have:

• Advanced knowledge of programming languages and database development
• Knowledge of Cloud Concepts
• Knowledge of DevOps Concepts & CI/CD Pipelines
• Knowledge of Security Concepts such as SSL, Certificates, Key Store/Trust Store

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Working location condition: Hybrid

#LI-Hybrid