Job Summary:
In this pivotal, strategically important role of a Manager Business Transformation & Change Management with the City of Toronto Policy, Planning, Finance & Administration (PPFA) Division, you will oversee the change management and business process transformation necessary for PPFA service areas, clients and other stakeholders through a combination of changes to ensure effective service delivery. 

Reporting to the Director Financial Management, you will facilitate modernization and transformation of PPFA’s business and financial processes, including the necessary changes arising from City’s financial systems transformation. Working in collaboration with corporate partners and change management leads from multiple client divisions in Infrastructure Services (IS) and Development and Growth Service (DGS) areas, you will initiate, develop and coordinate processes to gather divisional business and functional requirements, conduct and consolidate impact assessments arising from City’s transformation projects, drive consensus amongst various stakeholders for changes to business processes to align with corporate technology-updates and City’s strategic goals.

Major Responsibilities:

• Supports the development and management of cross-divisional stakeholder relationships including stakeholder engagement governance and decision framework in collaboration with the FSTP Project Management Office (PMO).
• Enables leadership alignment and facilitates a shared understanding of change management activities.
• Develops the strategy for PPFA change management in close collaboration with client divisions and corporate partners and establishes an integrated approach for change management activities.
• Provides leadership and oversight of all change, communications and training activities in PPFA service areas.
• Provides direction, guidelines, and standards for PPFA and Client Divisional Change Ambassadors (Divisional Finance Leads, Change Ambassadors, Consultants, Analysts, Experts) for execution of change management activities.
• Develops, implements and coordinates processes to gather business and functional requirements, consolidates impact assessments within PPFA service areas and client divisions and drives consensus amongst multiple stakeholders on change management activities.
• Manages, motivates and trains the unit's staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
• Develops and/or implements effective and innovative solutions to meet divisional and client needs in the various areas of technology-led business transformation and change management.
• Supports large-scale division-wide projects that incorporate proactive and innovative solutions to addressing business challenges and achieving divisional goals and objectives. Integrates how the big picture of the initiative comes together from definition through implementation of implications across the business.
• Manages implementation of technology changes through communications, change management action plans, education and training.
• Establishes, develops and implements a quality management program that provides methodologies, standards, policies, tools and best practices for quality management to ensure quality assurance, quality control, testing and consistency across the Division, and continuous improvement of service delivery.
• Manages the acquisition of hardware and software, technology tools, licenses, maintenance and development of the testing environment and methods.
• Develops, maintains, implements and communicates formal change management standard methods, policies, procedures and controls to manage changes to business processes, service delivery, applications, solutions and technology systems.
• Educates and provides advice on options, requirements and consequences of implementing new change initiatives.
• Researches, defines, recommends and prioritizes new opportunities, continuous improvement, emerging technologies, tools, resources, methodologies and strategies to maintain and improve the Division's change management and quality management systems.
• Establishes training, communications and awareness programs on business transformation initiatives affecting service delivery, business processes and policy changes for internal and external stakeholders.
• Prepares briefing notes and reports to senior management, the Deputy City Manager, Council and Committees on change management, quality assurance and business transformation issues.
• Establishes an effective and collaborative working relationship with the Division's senior management team and management staff, staff from client divisions and other corporate partners.
• Represents Divisional interests and needs on a Corporate level and participates in IS and DGS Service areas and Corporate projects, committees, consultative or operational groups related to business transformation and change management.
• Provides a high level of customer service to operating units, supporting program management staff with processes and tools needed to effectively and efficiently delivery services.
• Assists in the development, design and implementation of functional policies and programs that make major changes in overall business performance based on long-term needs.
• Coordinates and manages divisional quality assurance ensuring legislative and program delivery requirements are met.
• Manages the coordination and implementation of technology and change management impacts around the Division's emergency management and business continuance initiatives in conjunctions with the appropriate Divisional and Corporate representatives from the senior executive level through to the operational level.
• Develops, coordinates and manages new and existing Service Level Agreements, Project Charters and other Inter-Divisional Agreements with partner divisions.

Key Qualifications:

1. Post-secondary degree in discipline pertinent to the Divisional job function with extensive experience working in a large complex organization environment, or the approved equivalent combination of education and relevant management experience.
2. Extensive experience in planning and implementing change management for large complex system implementations, ensuring that the change is accepted by internal and external stakeholders, and all levels of the organization. Change Management includes training, communications, public engagement, marketing, business process redesign and restructuring and any other task required to ensure the change is accepted by the business and the public.
3. Considerable experience in planning and managing all aspects, change and project management, implementation, and training with commitment to customer service, performance quality and continuous improvement.
4. Considerable management experience gained through progressively responsible positions including supervision and performance development.
5. Excellent communication skills, report writing and presentation skills with the ability to interact and communicate both, in writing and verbally, with all levels of the organization and to forge solid internal and external relationships.
6. Ability to lead change, coach, train, develop and motivate teams including contracted resources and subject matter experts.
7. Knowledge of and/or formal accreditation in project management would be an asset.
8. Effective decision-making skills that promote and foster teamwork while being flexible and responsive in finding new ways to be creative in planning and acting on issues
9. Highly developed interpersonal, human relations, negotiation and conflict resolution skills.
10. Creative problem solving and analytical skills in synthesizing information and understanding impact of changes across all aspects of the Division's information technology environment.

• Mentors dental students from universities and colleges
• Ensures that the clinic is properly equipped and maintained, and meets safety requirements for staff and patients
• Ensures medical emergency kits and oxygen are available and in a state of readiness, and that staff is prepared to implement lifesaving procedures as necessary (i.e. administer emergency medication, provide oxygen, perform CPR)
• Ensures proper x-ray quality assurance and safety and the proper disposal of biohazardous waste
• Provides liaison between the Public Health Dental Unit, school staff (principals and teachers) and parents of patients regarding policies and goals of treatment (i.e. letters from both the department and individual schools.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Graduate Degree in Dentistry from a recognized university and have, or be eligible for a license from the Royal College of Dental Surgeons of Ontario.
2. Considerable experience working as a Dentist in a dental office.
3. Experience in the field of removable prosthetics and paediatric and geriatric dentistry.
4. Strong interpersonal and communication skills and the ability to work cooperatively with staff and clients, including children and parents in a community clinic.
5. Excellent customer service skills and commitment to the Toronto Public Service. 
6. Post-graduate training or experience working in a Public Health environment would be an asset.
7. Fluency in one or more of the following languages is an asset: Chinese, Tamil, Hindi, Urdu, Korean, Russian or Spanish (please indicate language skills on resume).
8. Familiarity with Public Health dental programs.
9. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.
10. Familiarity with government legislation in the area of Occupational Health and Safety.
11. Willingness to travel to other clinics.
12. Ability to work evenings and weekends.
13. A valid Ontario Class "G" Driver's License is an asset.

The City’s Seniors Services and Long-Term Care Division supports residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services, enabling people to live with support and age with dignity. The Division believes in the values of Compassion, Accountability, Respect, and Excellence.

Major Responsibilities

• Performs varied administrative duties to support Directors and their sections within the Senior Services & Long-Term Care division.

• Exercises caution and discretion when managing confidential and sensitive information.

• Schedules meetings, organizes materials, and supports activities for the Director and other staff in the section as required.

• Prioritizes day-to-day activities and requests for meetings from various areas, including managing urgent and emerging issues.

• Screens, reviews, and prioritizes incoming phone calls, e-mail and mail, processes correspondence, and where appropriate directs to appropriate staff.

• Assists the Director to monitor and flag hot issues for standing Committees and City Council.

• Ensures that the tracking and following up of requests is maintained and deadlines are met.

• Prepares and processes various documents/statistical summaries/reports requiring the assessment and analysis of data.

• Drafts correspondence composes and types of letters and memoranda and routes or answers correspondence.

• Reviews work for accuracy and conformity with regulations, policies and procedures and corrects/resolves outstanding/incorrect items prior to signature

• Coordinates the development and preparation of summary notes and briefing materials for the Director.

• Prepares and organizes materials (including confidential and employment/labour relations matters).

• Prepares presentation material utilizing detailed layout and formatting.
• Coordinates and maintains a complex record/retrieval system. Maintains supplies and inventories.
• Responds to enquiries and complaints from senior staff, the public, agencies, and other levels of government.
• Maintains awareness of municipal and Senior Services & Long-Term Care matters, administrative systems and procedures to provide effective administrative assistance.
• Works collaboratively with other Administrative Assistant 2s as a team and provides back-up support in each other's absence.
• Provides support in handling special projects as required.

Key Qualifications

1. Considerable experience in the performance of administrative support duties to senior management, including handling and solving large scheduling matters, handling a broad range of administrative matters, standard office practices and procedures.
2. Considerable experience utilizing a variety of software packages including Microsoft Office Suite (i.e. Word, Excel, PowerPoint and Outlook or equivalent) to prepare correspondence, and create charts related to organizing, formatting, editing, and analyzing content.
3. Experience working with and preparing, confidential materials/information for management.
4. Strong analytical and problem-solving skills with proven ability to handle sensitive issues.
5. Excellent organizational and time management skills, including attention to detail, and ability to set priorities, meet deadlines and deal with conflicting priorities and work demands.
6. Must be resourceful, flexible, adaptable, and possess a high degree of common sense and initiative.
7. Ability to exercise independent judgment and discretion in dealing with highly confidential operational matters and with senior management staff.
8. Ability to work independently and effectively with minimal supervision, prioritizing work schedule, complete assigned duties within timelines.
9. Ability to work within an organizational culture that emphasizes continuous learning, collaboration, transparency, accountability and trust while promoting a strong code of ethics and integrity to support public service excellence.
10. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.
11. Must be flexible to work long hours in peak periods and be able to work flexible hours, including weekends and evenings, as required.

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. 

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: 

• Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted 
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs 
• Nurturing rich, long-standing relationships 
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs 

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service 
• Uncover and solve customers’ needs 
• Explain complicated concepts simply 
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment 
• Demonstrate an eagerness to learn and determination to succeed 

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you: 

• Have strong customer service skills 
• Are willing to assist in a professional, friendly and efficient manner 
• Are available to work a flexible schedule 
• Have experience with conducting simple sales, proactive marketing calls and providing financial advice  
• Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options 
• Previous banking experience is a strong asset 

What’s in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers 
• A rewarding career path with diverse opportunities for professional development 
• An organization committed to making a difference in our communities– for you and our customers 
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development 
• A competitive compensation and benefits package

Location(s):  Canada : Ontario : val Caron

As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. 

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

BRIEF INTRODUCTION
 
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  
IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

 
DO YOU HAVE THE SKILLS
 
 
We would love to work with you if you have:
 

• Experience in the securities industry
• Willing to become registered as an Investment Representative (IR) with CIRO
• Excellent verbal and written communication
• Strong organizational skills 
• Fluently Bilingual in Spanish and English
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

 
WHATS IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

Requirements

Language: English
Education: The candidate has to produce a Secondary (high) school graduation certificate or equivalent experience to apply for the job.
Experience: 7 months to less than 1 year

Location: Head Office25 Brownridge Rd, Halton Hills, Ontario, Canada
Shift:   Evening, Night, Weekend, Shift, Overtime, On Call, Flexible Hours

Physical Requirements: 

• The candidate will be required to work in a fast-paced environment.
• The candidate will be required to work under pressure.

•  The candidate will be required to handle heavy loads.
• The candidate will be required to attention to detail.
•  The candidate will be required to standing for extended periods.
•  The candidate will be required to overtime require.

Other Requirements:

• The candidate should show the client`s focus.
•  The candidate should show flexibility.
• The candidate should be organized
•  The candidate should be a team player.

Responsibilities:

• The candidate will be required to train staff in the preparation of food.
• The candidate will be required to train staff in cooking.
• The candidate will be required to train staff in handling food.
• The candidate will be required to recruit and hire staff
• The candidate will be required to order supplies and equipment
• The candidate will be required to inspect kitchens.
• The candidate will be required to inspect food service areas
• The candidate will be required to clean the kitchen.
• The candidate will be required to clean work areas.
• The candidate will be required to maintain inventory.
• The candidate will be required to maintain records of food.
• The candidate will be required to maintain records of supplies.
• The candidate will be required to maintain equipment.
• The candidate will be required to prepare and cook complete meals.
• The candidate will be required to prepare and cook individual dishes and foods.

How to apply

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer by sending an email (along with resume) through below mentioned details.

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates don’t need experience, training will be provided
Product or manufacturing design: Personal care items

Location: 4267 Steeles Ave W, North York, ON M3N 1V7, Canada
Shifts: Day, Weekend, Flexible Hours, Morning
Work setting: Retail business

Physical Requirements:

• The candidates should be able to distinguish between colors with precision and demonstrate attention to detail, especially in physically demanding and repetitive tasks
• The candidates should be proficient in weight handling, up to 13.5 kg (30 lbs)

Other Requirements:

• The candidates should be organized in their work approach and task management and demonstrate reliability in fulfilling responsibilities and meeting commitments
• The candidates should uphold strong values and ethics in their professional conduct

Candidate Status:

• • Candidate must be a Canadian Citizen or temporary or permanent resident of Canada

• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to clean and maintain the office, supply area, or warehouse and assist in the display of merchandise
• The candidates should be able to set up displays of retail parts and accessories and prepare merchandise for purchase, rental, or lease
• The candidates should be able to maintain records on the inventory control system

Benefits:

• The candidates will get pension plan, and parking available

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

The Software Engineer will be working in a cross functional technology team responsible for the bank's Real Estate sales technology and will contribute to the overall success of the team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. You will ensure all activities conducted are following governing regulations, internal policies, and procedures. The ideal candidate should have hands-on experience in delivering end-to-end software solutions. 

Is this role right for you? In this role you will:

• Develop/maintain Cloud services: Design, build and implement new Cloud services using the available managed cloud products.
• Proactively provide guidance and recommendation on the software design. 
• Collaborate with SMEs to understand Retail Banking and Mortgage trends.
• Collaborate with cross functional and monitoring teams to meet the availability and performance requirements.
• Work with Delivery Leads and Product Owners to articulate efforts and compile estimates.
• Build software solutions that meet the needs of stakeholders while focusing on continually reducing technical debt. 
• Set up development environments necessary to build the entire solution. 
• Participate in merging, integrating, versioning, promoting, code through environments and version control. 
• Triage and problem-solving incidents to restore services in production and with follow up on root cause / permanent fixes.
• Ability to break down technical information and disseminating it to senior non-technical management.
• Stay ahead of latest technologies, tools, patterns, best practices and brings them to the team for consideration. 
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• 6 years+ experience developing microservices and frontends in Java.
• 3+ years of software development experience in roles like developer and team lead
• 3 years+ of experience with Google Cloud Platform and/or Microsoft Azure.
• Have experience in systems design and a solid understanding of development, quality assurance and integration methodologies. 
• Ability to communicate effectively with a software development team on tight deadlines.
• Experience with Spring integrations and contract design for providing and consuming REST APIs ; consuming SOAP ( bonus )
• In-depth experience with JAVA + JavaScript related technologies and frameworks (React JS, Node JS, Spring Framework,  JUnit)
• Proficient with Spring Cloud 2022.x (aka Kilburn) - Spring Cloud Gateway, Spring Cloud Config, Spring Cloud Vault, Spring Cloud Commons, Spring Batch and Spring Cloud Circuit Breaker ( bonus )
• Full development lifecycle experience with Spring Framework 6.x , Spring Data JPA and Spring Boot 3.1.x
• Thorough understanding on open-source DevOps tools (Bitbucket/GIT, Jenkins, Artifactory, Gradle, Maven )
• Hands-on experience working on projects that involve Application Security like oAuth2 and/or SSO using Spring Security
• Comprehensive experience working with SQL databases ; NoSQL (bonus) 
• Extensive experience in designing and developing enterprise grade software.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Working location condition: Hybrid

#LI-Hybrid  

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Bachelor’s degree
Experience: Candidates should have experience of 1 to less than 2 years

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to research, evaluate, and synthesize technical information effectively to design, develop, and test computer-based systems, as well as design, develop, and implement information systems business solutions proficiently
• The candidates should be able to conduct research and provide advice to other informatics professionals regarding the selection, application, and implementation of database management tools, and conduct reviews to assess quality assurance practices, software products, and information systems
• The candidates should be able to execute and document results of software application tests and information and telecommunication systems tests accurately

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

In person
119 Spadina Ave.,, Toronto, Ontario M5V 2L1 suite 705
toronto, ON
M5V 2L1
Between 09:00 a.m. and 05:00 p.m

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates don’t need experience, training will be provided
Security and safety: Bondable and criminal record check

Employment Type: Casual employment Part time leading to full time
Location: Paradise, NL
Shifts: Day, Weekend, Shift, On Call, Flexible Hours
Work setting: Own transportation

Physical Requirements:

• The candidates should thrive in a fast-paced environment, be able to work under pressure and meet tight deadlines, and demonstrate attention to detail
• The candidates be capable of handling repetitive tasks efficiently, comfortable with bending, crouching, and kneeling, and able to stand for extended periods as required
• The candidates should be able to handle heavy loads as necessary, as the job may be physically demanding and involve a combination of sitting, standing, and walking

Other Requirements:

• The candidates should exhibit dependability, consistently fulfilling their responsibilities, and possess reliability, consistently delivering quality work and meeting deadlines
• The candidates should demonstrate flexibility, adapting to changing circumstances and tasks, and be team players, collaborating effectively with colleagues to achieve common goals

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Benefits:

• The candidates will get health care plan, and group insurance benefits

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume, Cover letter) through the below-mentioned details

By email
[email protected]

In person
980 KENMOUNT ROAD
PARADISE, NL
A1L 1N2
Between 12:00 a.m. and 12:00 a.m

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

We are currently seeking a “Voice Systems Engineer” to join our team at the North York head office.
 

What you 'll do:

• Provide technical solutions to Comwave business requirements, working with executives, vendors, and internal development teams. Provide technical assistance for server administration, upgrades, maintenance, facilitate backups and support.

• Interface with Product and Project Management teams to break down product requirements into technical tasks and set corresponding project/task deadlines.

• Interface with Development teams towards automation of service delivery to customers for technical projects.

• Provide Tier III Technical Support for Technical Services and Network & Service Operations teams in diagnosing complex issues ranging from individual clients to network-wide contexts.

• Ensure the 24/7 system/network uptime as part of being accessible to on-call staff/management in cases of emergency/disaster response as a subject matter expert.

• Work closely with the systems and network administrations teams on hand-off for service delivery projects in functions including (but not limited to) system deployment, configuration, monitoring, and operational documentation.

• Work closely with commercial vendors escalating service-related issues/questions.

• Provide ongoing training/hand-off for alert handling procedures to Network and System Operations teams.

• Responsible for providing root cause analysis for all system/network-wide events that affect service/server uptime.

What you bring:

• Experience working with large enterprise or service provider in a multi-site environment leveraging equipment including Metaswitch & AudioCodes media gateways, Genband/Ribbon S3 SBCs, and SS7 STP’s.

• Experience in diagnosing network performance issues and working with Network Monitoring systems, Wireshark, and other voice troubleshooting/performance benchmarking techniques.

• Knowledge in the design, operation, and optimization of SBC's and SoftSwitch equipment.

• Expert knowledge of SIP, MEGACO, etc.

• Knowledge of SS7, ISDN, T.38, SIGTRAN, MGCP, MEGACO, etc.

• Documenting and voice topology visualization at all levels.

• Able to work in a very fast-paced environment and provide significant contributions both individually and as part of a greater team.

• Able to quickly learn and implement new technologies and network practices in a constantly evolving service provider infrastructure.

• Experience with Broadworks and MetaSwitch is an asset but not a requirement.

What’s in it for you?   

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:   

• Competitive salary & annual bonus   

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.  

• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.  

• Paid time off for volunteering   

• Company matching contributions to charities you support   

• Growth & Development Opportunities:  

• Self-driven career development programs (E.g. MyPath program) o Rogers First: priority in applying to internal roles of interest  

• Wellness Programs:  

• Homewood employee & family assistance program including Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions.

• Our commitment to the environment and diversity:  

• Work for an organization committed to environmental protection

• Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.  

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

 
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 61 Wildcat Road (7883), Toronto, ON 
Travel Requirements: None
Posting Category/Function: Technology & Engineering
Requisition ID: 302944