Major Responsibilities: 

As a member of the Financial Planning team, within the Policy, Planning, Finance & Administration Division, which supports Infrastructure and Development Services (IDS) programs, the Budget Analyst is responsible to prepare, consolidate and analyze the assigned client division's operating and capital budget, review actual financial transactions as well as monitor and report variances.

Reporting to the Financial Planning Manager, of Policy, Planning, Finance & Administration Division, the Budget Analyst:

• Coordinates the preparation of the annual estimates and the review and input of budget information into divisional and corporate systems in accordance with budget guidelines.
• Establishes and maintains an effective program for financial control of various services, service elements and activities, including the management & maintenance of divisional account hierarchy.
• Provides sound advice, guidance and analytical service regarding the preparation of the budget, corporate variance reporting and related financial issues.
• Performs analysis of assigned program expenditures, revenues, and service factors on monthly basis and provide sound advice and guidance respecting budget variances and financial issues.
• Performs analysis / reconciliation of financial transactions and prepares adjusting journal entries to ensure consistency with approved budgets.
• Meets with managers to review significant variances, develop formal explanations and determine the impact on service levels for corporate variance reporting purposes.
• Assists divisions in making recommendations on opportunities for contracting service in or out, prepares cost/benefit analyses, as well as assists with the evaluation of alternative delivery options.
• Works with human resources staff and managers in monitoring and updating organization structure, position data and corresponding incumbents including providing complement management support in all phases of the staffing function for new hires, alternate rates, promotions, recalls, transfers and terminations.
• Assists in the development and implementation of business processes relating to maintenance of organization structure and position management including the support of related guidelines, policies and standards for complement management.
• Monitors performance of operating unit and participates in team projects, such as the development of new budget/ financial systems, policies and procedures to improve financial control and evaluation of operational performance.
• Provides assistance in the maintenance of divisional organizational structure and required changes to financial system chart of accounts.
• Prepares service adjustment scenarios, which may involve operational or labour relation issues; assists with the preparation, review and summation of business cases and/or briefing notes.
• Ensures divisional compliance with divisional/corporate financial planning policies and procedures.
• Coaches divisional staff on financial planning methodology and practices including conducting workshops and training sessions on budget preparation
• Develops and maintains budget databases and other related databases/spreadsheets.
• Develops and maintains salary cost planning systems for the division's Complement/HR
• Establishment as well as ensuring that the divisional gapping targets are met.
• Prepares statistical reports, spreadsheets, graphs, analysis and budget presentations as requested by management for the various standing committees to support the overall approval of the budget.
• Contributes to the development of enhanced or new financial planning systems, helps define divisional requirements and identify impacts on financial planning processes.
• Providing assistance to the Manager and Senior Budget Analyst in the performance of their work.

Key Qualifications:

1. Experience in the preparation, evaluation and administration of operating and/or capital budgets, including variance analysis and forecasting.
2. Experience in preparing comprehensive reports and analyzing large amount of data, interpreting and summarizing information for the purpose of supporting decision making regarding financial, budgetary, policy and/or services issues.
3. Considerable experience using Microsoft Office applications including Excel, Word and PowerPoint including experience using SAP and/or other equivalent database systems for financial reporting or accounting purposes.
4. Post-secondary education in a discipline pertinent to the job function, such as financial planning, accounting, business administration or combined equivalent of education and experience.
5. Professional accounting designation (E.g. CA, CGA, CMA, or CPA) is an asset.
6. Full understanding of International Financial Reporting Standards (IFRS) and International Public Sector Accounting Standards (IPSAS).
7. Knowledge of using CAPTOR and PBF systems is an asset
8. Knowledge of relevant government legislation and regulation in the area of governance, budgeting, financial reporting and service delivery. Municipal knowledge and experience is an asset.
9. Highly developed communication skills with the ability to write effective briefing notes, business cases, reports, and prepare and give presentations.
10. Excellent analytical, problem solving and conflict resolution skills and the ability to provide strategic recommendations.
11. Excellent interpersonal skills and the ability to establish effective working relationships with clients at all levels of the organization, fellow employees and external stakeholders
12. Ability to thrive in a fast-paced environment with frequently changing and competing priorities and deadlines, multiple tasks and high performance expectations.

In this temporary full-time role, you will participate in the research, development and implementation of a comprehensive, multidisciplinary Indigenous Health and Well-being Strategy for the City of Toronto. The HR Associate, Indigenous Health and Well-Being, you will provide advice and consultation to City divisions, key decision-makers and partners, aiming to foster cross-team awareness, collaboration and engagement in matters related to a proactive wellness strategy. By applying your knowledge of the National Standard for Psychological Health and Safety in the Workplace and knowledge in Indigenous health and wellness initiatives, you will provide ongoing support to the Employee Health and Wellness section on the needs of First Nations, Inuit, and Metis staff. You will also participate in mental health and wellness programs, training, and communications. The HR Associate, Indigenous Health and Well-Being will provide Indigenous staff with ongoing health and wellness support that is culturally relevant and addresses the impacts of colonization.

What will you do?

• Provide support and advice in the research, design, development, implementation and evaluation of health and wellness strategy for Indigenous employees.
• Provide consultation in Indigenous health and wellbeing, assist in developing knowledge on best practices, contributing to the development and enhancement of new and existing tools and resources.
• Engage and work collaboratively with senior management, managers, supervisors, unions, Joint Health, and Safety Committees on best practices for emotional wellbeing, mental health and psychological health and safety in the workplace.
• Participate in the divisional wellness committee and as a member in various work groups, committees (i.e., Ambe circle) and project groups as required, to successfully implement employee wellness initiatives and programs for the division.
• Build strong working relationships and collaborate effectively on cross functional teams with colleagues, clients, client teams, and vendors.
• Contribute to organizational excellence by providing expertise on wellness programs and best practices from an Indigenous perspective.
• Act as an advocate for mental health promotion activities.

What do you bring to the role?

1. A post-secondary degree in Health and Wellness studies (Psychology, Social Work, Health Promotion, Public Health etc.) is a strong asset, but will not be required for a candidate with extensive relevant experience delivering results in a similar role. Lived experience as a member of an Indigenous community. Certification in Psychological Safety/Workplace and/or Mental Health is an asset.
2. Experience researching, developing, and implementing mental health strategies, services, supports and wellness programs, preferably in a public service environment.
3. Experience consulting and delivery of adult education through corporate-wide initiatives and programs.
4. Some experience facilitating working groups and managing multiple concurrent tasks.
5. Some knowledge of mental health promotion theory and principles, and its application on employees and workplaces.
6. High level of accountability, motivation, customer service focus and team orientation.
7. Qualitative and quantitative research and analytical skills (e.g. survey development, data analysis, report writing).
8. Ability to exercise good judgement and decision-making in handling complex sensitive situations, using tact and discernment, while upholding confidentiality.
9. Ability to work independently, as well as with multi-disciplinary teams. Strong interpersonal skills and ability to work effectively with all levels of staff and union representatives.
10. Excellent written, verbal and presentation skills.
11. MS Office suite proficiency (Excel, MS Access, MS Word, PowerPoint, etc.).
12. Knowledge of relevant standards and legislation (e.g., National Standard for Psychological Health and Safety in the Workplace, Ontario Human Rights Code, Occupational Health and Safety Act) and initiatives, such as Canada's Mental Health at Work Essentials Certification program, with the ability to provide consultation on their significance and relevancy.

The City of Toronto’s Fire Services Division has two opportunities available as an Administrative Assistant 3 (AA3). These positions report to the respective Divisions Chiefs and provide a variety of administrative and program related duties.

AA3 for Fire Services Community Risk Reduction Section:

Reporting to and supporting the Division Chiefs of the Inspections and Enforcement Unit and the Public Education Unit, the incumbent will provide a variety of administrative and program related functions in a high volume and time sensitive work environment. In addition to the responsibilities set out below, the Administrative Assistant 3 will be responsible for managing and overseeing multiple email inboxes at one time, assimilating high volumes of information and determining appropriate action.

AA3 for Fire Services Administrative Services Section: 

Reporting to and supporting the Division Chief, Staff Services, the incumbent in this position will provide a variety of administrative duties, including preparing confidential correspondence and documents, such as grievance responses, disciplinary letters and other employment related documents; coordinating appointments and meetings, such as investigative interviews, Step 2 grievance hearings, and other meetings when required; compiling and preparing materials and agenda for meetings and taking and transcribing minutes of meetings; organizing and assisting in the preparation and dissemination of materials such as information related to grievances and arbitrations; preparing a variety of monthly, quarterly and annual reports as well as ad hoc reports; managing email boxes and providing support to other Staff Services team members when requested.

Major Responsibilities:

• Prepares and processes a variety of documents including statements, forms, legal documents, manuals, statistical summaries and reports requiring the assessment and analysis of manual or computerized data, and other documents utilizing various software packages.
• Prepares and types correspondence including documents that are confidential in nature, such as disciplinary letters, grievance responses, offer letters, employment related legal opinions relating to employment law and promotional examinations when required.
• Drafts routine correspondence.
• Maintains and manages fire information databases.
• Exercises caution and discretion with labour relations, personnel, legal proceedings dealing with employment issues and other confidential information.
• Organizes and assists in the preparation of grievances and arbitration documentation.
• Compiles material, prepares agenda and takes and transcribes minutes of meetings, as required.
• Assists with promotional competitions including briefs and presentation materials
• Monitors, tracks and reports on attendance management.
• Inputs and maintains staffing attendance program.
• Coordinates travel arrangements and completes expense documentation for conferences/seminars. Handles the scheduling of meetings and appointments for the Divisions Chiefs as well as reviewing their calendars, to ensure it is up to date. 
• Proof reads outgoing documents and correspondence.
• Ensures required documentation is distributed to appropriate personnel.
• Prepares a variety of monthly, quarterly and annual reports as well as ad hoc reports.
• Maintains hard and soft filing and retrieval systems for various records/documents.
• Assists with budget administration and maintains and processes accounts receivable for the organizational unit.
• Manages projects as assigned by the Division Chiefs.
• Researches and provides information, including in response to enquiries/complaints and exchanges information with all levels of staff, elected officials, the public, government agencies or private companies and records detailed messages.
• Opens, reviews and distributes incoming mail and follows up on responses.
• Operates various office equipment and computers utilizing a variety of desktop applications and corporate systems. Utilizes layout, formatting and keyboarding skills.
• Maintains supplies for the unit. Orders and checks the delivery of office equipment, supplies, publications, etc. and maintains same. May provide work direction and training to clerical employees.
• Ensures work is undertaken in a manner that complies with and supports City compliance with the Ontario Occupational Health and Safety Act (OHSA), other relevant codes and regulations and City policies.
• Other duties as assigned.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Considerable experience in the performance of secretarial and administrative support duties to management, handling a broad range of administrative matters, standard office practices and procedures.
2. Considerable experience in the preparation and drafting of standard correspondence and reports, editing the layout and formatting of complex reports, correspondence, charts, tables and statements.
3. Considerable experience with Microsoft Word, Excel, PowerPoint and Outlook.
4. Experience in setting up meetings with all levels of staff, elected officials, other levels of government and the public as well as taking and transcribing meeting minutes.
5. Advanced knowledge of layout and formatting complex reports, correspondence, charts and tables.
6. Highly developed customer service and interpersonal skills and proven ability to deal with people in difficult situations.
7. Ability to exercise independent judgement and discretion in dealing with confidential operational matters and with management staff.
8. Ability to work independently with a minimum supervision, take initiative and know when to seek counsel and advice.
9. Ability to prioritize work schedule, complete assigned duties with timelines, handle multiple projects and priorities and work in a team environment.
10. Good knowledge of municipal operations, Council proceedings, departmental and political issues.
11. Must be flexible to work long hours in peak periods and be able to work flexible hours, including weekends and evenings as required.
12. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Job Summary:

Administration and Support of the Corporation's Enterprise Unix Server Systems, Software’s, Data, Hardware, Peripherals and Network Devices.

Major Responsibilities:

• Performs operational support of *nix Infrastructure, Operating Systems, Software and Hardware, using various monitoring and diagnostic tools. Liaises with End Users, Technical staff, and Vendors to resolve various problems.
• Monitors Enterprise Systems Availability, Hardware, System Software, Business Applications, Performance, Capacity, and Network usage. Ensures pro-active action is taken to prevent downtime to the production systems and solutions and provide an uptime of 99.9 percent.
• Responds to user inquiries, investigates, and analyzes problems. Develops technological solutions and action plans that are feasible and cost effective.
• Participate in implementation of new projects. Determine Requirements, Research, Evaluate, Recommend, Design, Implement, and provide Ongoing Operational Technical Support for the solution. Document the solution and train peers.
• Provides operational support in the assessment and implementation of upgrades and/or enhancements to the existing systems.
• Implements and recommends Security procedures and Processes at enterprise level to protect the integrity of corporate business applications and data access.
• Performs and monitors enterprise system Backup and Recovery procedures.
• Reviews the effectiveness of operational standards, procedures and processes and recommends changes.

Key Qualifications:

1. Experience with Backup solutions and technologies. Analyzing backups for successful completion and performance. Take remedial action for failures.
2. Configure and manage Backup Policies for new and existent backup clients.
3. Experience with computer operating systems such as, IBM AIX, Redhat Linux, and Oracle Linux.
4. Experience troubleshooting incident reports and assisting with their resolution and clearly communicating the means to resolve incidents and/or enhance applications or systems.
5. Experience with project methodology and various levels of system/application testing.

You must have:

• Strong knowledge of *nix Server Operation Systems, Hardware, Software, and backup.
• Knowledge and understanding of Virtualization, Cloud, Networking and Storage concepts.
• Knowledge of latest virtualization technologies (KVM [ Linux] and LPAR’s/ VIO Clients [AIX])
• Knowledge of DevSecOps. Ansible
• Knowledge of ITIL methodology
• Strong analytical problem-solving and troubleshooting skills
• Excellent communication skills both verbal and written
• Strong customer service orientation
• Highly motivated, ambitious, and organized.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have experience of 1 to less than 7 months

Location: White River, ON
Work setting: Hotel, motel, resort

Physical Requirements:

• The candidates should be able to work in a fast-paced environment, and a repetitive tasker

Other Requirements:

• The candidate should be client focus, dependable, and initiative
• The candidates should have efficient interpersonal skills, and be able to work as a team player

Candidate Status:

• Canadian citizen and permanent or temporary foreign workers of Canada are eligible for this position.
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to sweep, mop, wash and polish floors, dust furniture
• The candidates should be able to vacuum carpeting, area rugs, draperies and upholstered furniture, make beds and change sheets
• The candidates should be able to distribute clean towels and toiletries, stock linen closet
• The candidates should be able to clean, disinfect and polish kitchen and bathroom fixtures and appliances, clean and disinfect elevators
• The candidates should be able to handle and report lost and found items, attend to guests’ requests for extra supplies or other items
• The candidates should be able to provide basic information on facilities, wash windows, walls and ceilings
• The candidates should be able to clean changing rooms and showers, address customers’ complaints or concerns

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

By email
[email protected]

By mail
210, hyw 17
whiteriver, ON
P0M 3G0

As a QA Engineer you will be joining a dynamic and energetic team consisting of developers, architects, project managers, and product owners. You will focus on authentication domain to protect our customers and your role includes delivering of the digital banking solution, validating, and assuring deliverable quality. By joining our team, you will make an impact on our customers, the banking industry, and ultimately, the world.

Is this role right for you? In this role you will:

• Actively seeks new and innovative technologies that will drive automation testing adoption in all levels of the organization
• Provides test automation framework training to development teams
• Maintain existing automation framework and create new frameworks as required
• Provides recommendations and design solutions to improve quality across the organization
• Creates, socializes and implements on technical roadmaps
• Work with technical and business teams to identify, action, and measure opportunities to create capacity and efficiencies that will enable teams to deliver faster and with high quality
• Coaches and mentors to support career development and personal growth
• Actively participates in knowledge exchange forums 
• Participate in positively transforming the culture to one focused on engineering, feedback, and sustainable outcomes.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• You have 3 or more years of experience in software development and automated testing tools
• You have a good understanding of software testing methodologies (functional vs non-functional testing)
• You have experience working in agile teams either using Scrum or Kanban.
• You are capable of executing QE activities within sprint and work closely with development and business teams to plan, report, prioritize and drive continuous improvement
• You have experience with cross-browser and cross-device testing for web and mobile applications
• You have experience working on automation frameworks for mobile and web applications using Appium and Selenium
• You have strong coding skills with any of the following technologies: Java, JavaScript, Python, etc.
• You have experience with version control systems (Git) and CI/CD tools (Jenkins)
• You have experience with testing REST API and are proficient in use of API testing tools – Postman and Swagger
• You have hands-on experience with identifying defects, minimizing steps to replicate and log issues into a defect tracking tool (JIRA or similar ticketing systems)
• 2-3 years of prior working experience within Automation testing using Selenium.
• Experience planning, leading, and prioritizing work in order to achieve organizational objectives and goals.
• Working knowledge of complex systems, and demonstrate the ability to break down large complicated problems into manageable pieces of work.
• Experience in mentoring team members in leading edge techniques and practices.
• Experience in working in a highly disciplined and collaborative manner as a part of an agile team.
• Experience with Test Automation tools, and modern test practices.
• Knowledge of modern architectural best practices and principles.
• Ability to conduct and collaborative modelling sessions using Agile techniques.
• Ability to effectively communicate across organizational levels and functional boundaries.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

***This is a 14 month contract opportunity***

The goal of the innovation hub at Scotiabank with a clear and well-supported mandate to transform the way banking
technology is delivered, by re-imagining the customer experience to deliver new digital value propositions. We have the
support and experience of one of the world’s largest banks behind us and a talented and growing team of industry
leaders driving us forward.

Do you want to help us reinvent how people bank? At Scotiabank, we are passionate about
transforming the customer experience.

We’re looking to fill our team with influencers, makers, creators and leaders who are flexible, curious, adventurous,
versatile and responsive; and who are ready to roll up their sleeves in a collaborative and productive environment to
get things done.

By joining our team you will make an impact on our customers, the banking industry, and ultimately the world.
 

Is this role right for you? In this role you will:

• Conduct remote and in-person usability and user research using a range of methods.
• Drive inclusiveness in principle and practice.
• Conduct usability testing to ensure that our products work for everyone.
• Participate in project kickoffs, design critiques and ideation sessions. Use these and other opportunities to share findings and insights from research, and share key feedback from users.
• Incorporate a “continuous discovery” approach to informing and guiding product design and development.
• Work with project teams to help determine research needs, identify the most appropriate methods, create protocols and plans, generate recruitment screeners, moderate sessions, analyze results, compile reports, and present findings.
• Design and execute studies that address both user behavior and attitudes, using the right methodology for the right questions.
• Generate insights that fuel ideation.
• Evaluate designs through testing, reviews, and critiques.
• Conduct research using a range of qualitative methods.
• Work cross-functionally with design, product management, data science, content strategy, engineering and marketing
• Support other researchers on the team.
• Advocate for the people who use our products.
• Contribute to the conversation around best practices around how to build the best software for customers.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Research experience in a product development or service design context.
• Hands-on experience gathering requirements, prioritizing, planning research, identifying and recruiting the perfect participants, gathering data, analyzing & summarizing results, and sharing findings.
• Comfort making design recommendations based on research and best practices.
• Familiarity with combining qualitative and quantitative data.
• A desire to continually experiment with and develop new methods. 
• Examples of how you influenced teams or companies to become more people-centred.
• A love of asking questions, seeking answers, and working with others to solve difficult design problems.
• Hands-on experience with Adobe Analytics or Google Analytics, and using these tools to add insight to research studies.
• Spoken at conferences or written about research, UX, design, or strategy.
• Experience measuring or demonstrating the impact of research and design (ROI).
• Taught research methods in any context.
• Explored non-traditional recruitment pools for research.
• Experience using empathy labs in a UX research context.
   

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

 
 
Working location condition: Hybrid 
 
#LI-Hybrid 

WHAT IS THE OPPORTUNITY?

The US Risk Technology team is undertaking multiple complex enterprise-wide initiatives as part of RBC’s ongoing plan to improve patterns of data delivery and consumption out of lake. We are moving towards standardizing a single source of reporting and calculation layer for our consumers. In this role, you can make a big difference to the success of an important project in Global Functions Technology team. You should have a solid understanding of computer science basics, upon which you will write high quality code. The ideal candidate has practical experience using Python, Spark and a good grasp of the Hive query language. You should be able to connect to a hive instance, both through a command line or work bench to diagnose problems, write code to meet business requirements. A strong professional with sense of personal responsibility will be required as you will have to laisse and work with team for delivering integrated product.

WHAT WILL YOU DO?

• Design and implement solutions that meet the stakeholder’s needs

• Participate actively in requirements gathering, data modeling and design sessions

• Develop detailed plans and accurate estimates for completion of build, system testing and implementation phases of project

• Develop, code, document and execute unit tests, systems, integration and acceptance tests and testing tools for functions of high complexity

• Write, test and maintain detailed programs according to specifications given by computer software engineers and systems analysts

• Work on performance improvements of existing code & write performant code to work with big data

• Participate in walkthrough reviews of all technical specifications, programs and unit test plans

• Provides consulting services on new and existing initiatives

WHAT DO YOU NEED TO SUCCEED?

Must have:

• 7+ years application development experience in Python/Spark with big data

• 4+ years of experience working on Hadoop/Hive platform

• Ability to write Sql/hive queries

• Ability to work with data structures & code optimization

• Experience in writing Unit test cases & perform thorough unit testing.

• Background in financial services industry

Nice-to-have: 

• Experience working on Unix platform

• Experience in Kubernetes/Containers/Docker

• Gen AI awareness

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

#Ll-Hybrid
#Ll-POST
#TECHPJ

Job Skills

Apache Hadoop, Application Development, Application Integrations, Application Maintenance, Applications Architecture, Detail-Oriented, Enterprise Application Delivery, Hive Query Language, Problem Solving, Programming Languages, Python (Programming Language), Software Development Life Cycle (SDLC), System Applications

Additional Job Details

180 WELLINGTON ST W:TORONTO

TORONTO

Canada

37.5

Full time

Technology and Operations

Regular

Salaried

2024-02-21

2024-03-08

The Team

As Canada’s leading digital bank, Tangerine Technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration. Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape! The IT department supports the organization in these critical areas: End-User Technical Support, Desktop Management, Network Management, Voice and Data Communications, Contact Centre, Business and Web Applications and Strategic Technical Planning. 

The Role

The Senior Telecommunications & Genesys Support Analyst is responsible for ensuring the ongoing 24/7 operations of Voice System, Contact Centre, Digital Signage, Back Office Call Recording Platforms, Fax over IP solution and Readerboard/Wallboard solution for Contact Centre by providing the most effective service. Duties include: monitoring systems, providing timely responses to queries and alarms and working with vendors to effectively support the Tangerine production environment and proactively make recommendations for system enhancements and performance. This role has responsibility to ensure that systems and applications are compliant according to Tangerine compliance and address all security vulnerabilities. This role also creates and maintains documentation for call flows for back-office Voice System, procedures, systems configuration and all communication line details. This position will report directly to the Senior Manager, Telecommunications and Contact Centre Solutions.

Some of the Key Accountabilities include:

• Administer and respond to inquiries on: AudioCodes Session Board Controller and Media pack; Skype for Business Enterprise Voice; Microsoft Teams Voice; Call recording Platforms (AudioCodes SmartTap and ASC); Poly meeting rooms solution for audio and video conferencing; Fax over IP solution; PRIs, SIP trunks, Toll-free Numbers and DIDs; Digital Signage solution; Readerboard/Wallboard solution for contact centre & Contact centre phones deployment and troubleshooting (Poly VVX)
• Good experience with Genesys Contact Centre platform (IVR, Inbound, Outbound, Reporting, e-Services, Dialer, Call recording and Logs Analysis)
• Assist the contact center team on Genesys platform (pure connect on premises and cloud)
• Good experience with Microsoft Teams
• Administer and Document Skype for Business Enterprise Voice platform and Response Groups
• Administer, configure and document Skype call recording and Teams call recording platforms
• Administer, configure, upgrade, document and maintain Fax over IP solution
• Document and maintain Digital Signage and Contact Center Readerboard solution
• Responsible for maintaining ongoing security patches for all supported systems ensuring on-time resolution of vulnerabilities according to Tangerine compliance
• Ensure systems are being backed up and validate if errors occur, ensure timely response for resolution
• Create and maintain telecommunication procedures, checklists and documentation. Ensure workflows and voice communication line detailed information is current
• Provide timely response to queries, Helpdesk tickets/requests and reports/escalates issues relating to the Telecommunications infrastructure
• Prepare, evaluate or facilitate training to general and technical staff on Telecommunication systems
• Provide support to IT Development initiatives in matters relating to Telecommunications
• Maintain vendor relationships to effectively support our environments and proactively makes recommendations for systems enhancements and performance
• Assist in the planning and implementation stages of relevant Telecommunication projects
• Executive support for Tangerine departments in their individual communication events when required
• Manage Telecommunication system performance, capacities and utilization through planning monitoring and tuning
• Maintain and Monitor SIP Trunk and PRI circuits
• Configure, Upgrade, Document, Maintain and manage Audiocodes and SBC/MP gateways
• Deploy, support and prepare documentation for Poly meeting room solution
• Should be able to work on site at least 3 days per week

What You Will Bring to Succeed:

• University or College Degree in Computer/Electrical Engineering or related subject
• Minimum 5 years of work experience with Telecommunications, Telephony and Contact Centre systems
• Experience with the Genesys Contact Centre Platform
• Well-versed with Audio Codes Gateway/Session Boarder Controller and Media Packs
• Experienced with Poly Real Presence, Poly VVX phones, Poly RealConnect
• Planning and configuration of Skype for Business phones experience
• Configure, deploy and manage MS Teams devices experience
• MS Teams Telephony experience
• Voice call recording and call routing, Digital Signage and Content display experience
• Networking and VOIP technologies, Hands-on experience with SIP solutions experience
• Migration experience from Skype to Teams is nice to have

As a Software Developer -Test Automation you’ll be working on our Platform Migration team at the Scotia Digital. You’ll work closely with multiple scrum teams to evangelize an emphasis on quality. You’ll contribute to highly applauded in house automation frameworks for UI, Microservices and Performance test.

Is this role right for you? In this role you will:

• You have an experience developing test automation frameworks in Java, python or React JS
• You have written moderate to complex code/scripts to test systems.
• Responsible for designing, developing and maintaining a modular, extensible and reusable test automation framework to enable the continuous testing in a DevOps environment
• Developing code to automate the testing (Unit/ Integration) of micro services (Rest APIs) and ensuring the adequate test coverage of the application code
• Partner with development engineers during story and task breakdown to develop test approach that effectively cover the functional and performance characteristics of a feature
• Building, maintaining, and improving the existing automation framework, test harness, and processes
• Be/become a SME on usage of entire application suite, processes, workflows, etc
• Working with Engineering team Management to improve the testing process
• Understanding of enterprise software design principles – architecture, design patterns, OOP
• Comfortable working in a self-guided manner with the ability to prioritize tasks and manage your own time efficiently, without direct input or oversight

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Good knowledge and experience in Java/ J2EE – at least 3 years
• Good knowledge and experience in Spring Boot – at least 2 years
• Strong knowledge of object-oriented software development best practices
• Strong experience in developing Unit Tests and Integration Tests using testing frameworks such as JUnit, TestNG, and RestAssured – at least 2 years
• Experience working in a DevOps environment. Experience with Java Build Tools: Maven or Gradle
• Familiarity with OpenAPI Specification(OAS)/ Swagger, YAML, JSON
• Knowledge/ experience in Java ORM Frameworks such as Hibernate, Spring DAO
• Exposure to RDBMS such as Oracle or DB2. Knowledge and experience with SQL queries
• Nice to have: experience in building, integrating and deploying web services (REST/ SOAP/JSON/XML)

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

The Role

We are looking for a Senior Financial Transaction Manager (FTM) Developer to join the application development team. You will be responsible for delivering applications designed to resolve business system needs while working closely with various partners across IT. Duties include design and development for FTM applications in a WMB/IIB environment. You will be involved in all aspects of the development and or maintenance process within a well-established team. The preferred candidate would have experience working directly with the IBM FTM (Financial Transaction Manager) product.

What will you do?

• Design, code and document applications in an FTM/IIB environment
• Execute unit test, system and integration test
• Provide consulting services on new initiatives (small to large of varying complexity)
• Assess, research and analyze business and system needs, exploring alternative options to recommend technology solutions and designs that meet sponsor needs including component reusability, data sharing and security
• Prepares high level and detailed technical specifications for small to medium projects in accordance with security and architecture documentation objectives
• Together with the Architect and BA, determines best mix of development, interfacing applications, third party vendor solutions to meet business requirements and project objectives
• If required, develops criteria for and participates in the evaluation of 3rd party vendors and software as well as due diligence exercises
• Possible off-hours support

What do you need to succeed?

Must-have

• 3+ years of experience in an application development role using IBM IIB
• 1+ years of experience in application development role using IBM FTM
• Programming experience with ESQL. Java is a nice to have.
• DB/2 & SQL Experience and or Knowledge
• Experience/Understanding of ‘Automated Build/Deploy process through Jenkins’ and familiar or experience with the DevOps / Agile Methodology
• Knowledge of multiple platforms e.g. z/OS, UNIX, Client/Server and the ability to select appropriate one to meet business needs
• Experience using or designing web services, SOAP, REST APIs
• Experience building and supporting production quality software

Nice-to-have

• Java
• Calling RESTFul APIs from IIB

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success
• We provide you with the tools and technology needed to create meaningful customer experiences
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
• We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
• Dress codes don't apply here: being comfortable does
• Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
• A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental and much more