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Overview

Overview

The Domestic Transportation team at Canadian Tire is looking for a dedicated Operations Dispatcher to join the team. This position is focused on managing the transportation plan for shipments to and from customers nationwide, including CTR stores, vendors, distributions centres, third party hubs, and rail terminals. Working within a very fast paced and dynamic environment, the Operations Dispatcher will tender and supervise loads being executed by third party carriers, as well as Canadian Tire’s own Fleet within Ontario, Quebec and Western Canada in accordance with legal compliance for Fleet operations. The Operations Dispatcher will modify freight movements to ensure flawless execution at the lowest possible cost. Acting as a subject matter expert, the Operations Dispatcher will manage key performance indicators within the context of supporting the achievement of Transportation goals. The Operations Dispatcher is required to work various shifts based on business requirements.

• Dispatch pickup and delivery work assignments to CT Fleet Drivers and 3rd Party Carriers

• Monitor Driver productivity and ensure compliance with the Transportation legislation

• Ensure efficient use of the CT Tractor Fleet and assign Tractors to Drivers   

• Work with various software applications to manage Transportation work assignments

• Monitor outbound deliveries to stores to ensure we achieve target metrics

• Monitor vendor pickups to ensure we achieve target metrics

• Monitor drayage moves to / from rail terminals

• Dispatch equipment re-positioning (chassis, trailers, containers) to support DC Operations

• Provide regular status updates and insights on operational challenges and opportunities

• Support 24 hours X 7 days per week Dispatch Operations 

What you bring

• Bilingual in French and English

• Well-developed working knowledge of transportation regulations and geography

• Demonstrated knowledge of Hours of Work Legislation, Transportation of Dangerous Goods and the Highway Traffic Act is an asset

• Knowledge of JDA Transport an asset

• Excellent problem solving and decision-making skills, with the ability to balance cost and service

• Ability to multi-task and prioritize effectively, in a fast paced, dynamic environment

• Excellent verbal communication skills

• Post-Secondary Education i.e. C.I.T.T. designation or other relevant college/university/industry program  

Available Shifts: Midnight (1 X 8 hr, 2 X 10 hr, 1 X 12 hr), Afternoon (5 X 8 hr)

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

#LI-MM2

• $17.30/hr and automatic progression as per the Union Collective Agreement (top rate after 48 months: 28.39/hr)
• Extended health and dental benefits after one year of service
• 2 weeks of paid vacation after one year of service
• Immediate access to UPS ‘Employee Discounts’ upon hiring
• Paid training
• Opportunity for advancement within a Fortune 100 Company
• Free employee parking

No experience necessary.

Job Summary This position is an entry-level sales position responsible for retaining and growing UPS’s Small Package business. This position performs primary responsibilities including sales calls to address customer needs, selling additional products and services, and following up on leads. This position builds relationships with key decision makers and serves as a customer advocate. This position researches the competitive environment and uses product knowledge to generate solutions that meet customer’s needs and business objectives. This position performs pre-call duties including use of automated sales tools to perform research into customers’ businesses and account information to develop appropriate selling and pricing strategies. This position makes outbound cold calls to meet monthly sales targets. This position creates contacts (e.g., cold calls, etc.), monitors contractual compliance, and answers customer questions. 

Responsibilities: 

Responds to and resolves customer inquiries, complaints, and issues.

Coordinates opportunities and strategies with other team members.

Maintains knowledge of UPS products and services to develop appropriate sales solutions.

Reviews customer shipping practices to ensure contractual compliance.

Determines customer discounts and writes new contracts.

Educates customers on UPS’s service channels to expedite problem resolution.

Provides compelling value proposals to potential and existing customers.

Qualifications: 

Experience using Microsoft Office products or equivalent software Bachelor's Degree or International equivalent - Preferred UPS and/or business-to-business or business-to-consumer sales experience - Preferred

This part-time seasonal position assists UPS Package Drivers with deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Newmarket. This role involves performing physical work in a fast-paced environment including continual lifting, lowering and carrying packages. This position ensures the best customer service through efficiency and dedication.

*NO DRIVING REQUIRED*

Job type: Part-time, Seasonal
Work Location: Newmarket, ON ( Postal Codes : L3X, L3Y)

Workdays: Monday through Friday (All five days of the week)

Shift Start:  Start time will vary between 10:30 AM - 3:00 PM. Depending on operational needs.  Flexibility required

Pay rate: $17.30/hr.

** APPLICANTS MUST BE ABLE TO WORK UP TO 25 HOURS PER WEEK**

Responsibilities:

• Meet UPS driver at the assigned local meet point
• Deliver and pick up UPS packages efficiently and effectively
• Learn and properly execute UPS package handling/delivery methods

Requirements:

• 3 to 5 hours a day, start times & finish times may vary depending on operational needs, flexibility required
• Must be able to lift up to 70 lbs. (32 kg) unassisted
• Strong customer service skills
• Employees must wear a company-provided vest, black pants, and dark brown or black boots
• Must be able to work outside in all weather conditions
• Must be able to deliver packages by means of walking
• Work hours may vary depending on the work volume

Compensation & Benefits:

• Hourly pay rate: $17.30/hr.
• Weekly pay
• Paid training
• Work locally in neighborhoods/areas around your home
• Immediate access to 'UPS Employee Discount' program upon hire
• Opportunities for advancement within a Fortune 50 company

This is Unionized role and monthly union deductions will apply

Note:   The duration of the contract is until the end of December 2024 with a possibility of extension depending on the work volume.

The role of the Workplace Ambassador will collaborate with various partners to ensure a high-quality seamless workplace experience is provided consistently for all employees.  These partners include facilities and workplace experience teams, client employees, BGIS facilities and project teams, food service operators and fitness center operators.  In this role, there is a unique opportunity to influence how employees work, and directly impact their workday.  You will work with a team of professionals delivering workplace services including hospitality, reception, event space coordination, space occupancy and mail/package deliveries.  In this role, you will be empowered to make decisions that are aligned with the organization’s workplace standards to ensure that the space continues to meet the needs of all employees.  This role will support the key differentiator of the organization – it’s people, by enabling a culture of high-performance teams.

KEY DUTIES & RESPONSIBILITIES

• Support a core set of office services consistent throughout designated high occupancy buildings.
• Liaise with BMO as required
• Support LOB's in redirecting or escalating issues to appropriate teams. 
• Collaborate on areas of opportunity for workplace efficiency and effectiveness.
• Coordinate with Mail / Courier support as required; receive packages and courier distribution
• Support Reception services (where applicable) for general building and shared conferencing floors
• Support LOB's with activities related to visitors and new hires, including how to effectively utilize services and amenities
• Observe, support and re-direct occupants, visitors and vendors where appropriate (Iron Mountain, day porter, FM services)
• Coordinate and validate Temporary Cards.  WA may coordinate requests and roster distribution between LOB, Security and/or Landlords.  Security/Badge Access for full-time and contract employees is the responsibility of the LOB's, including Onboarding/Offboarding requests and validating rosters.   
• Support maintenance of the reservation system in collaboration with LOB and BMO
• Support LOB's with updating distribution, phone directories, floor plan information, wayfinding, regulatory posters and other general office information and communications.
• Organize and order supplies in shared spaces, conference rooms, enclaves, connection café’s, business centers and any open spaces not business specific.  May include office supplies, kitchen supplies, cleaning kits, first aid kits (consumables), .   LOB retains responsibility for specific supplies not available for general use.
• Coffee Services; maintain supply in conjunction with coffee services vendor (where applicable)
• Manage office sundry equipment as required and/or available, including key maintenance, name plate printing
• Coordinate equipment maintenance in shared spaces, conference rooms, enclaves, connection café’s, business centers, quiet/wellness rooms and any shared spaces that are not business specific.  Ensure they are appropriately set up and supplied. Perform rounds daily and escalate any functionality issues to appropriate partners.  Personal equipment repair or servicing (laptop, desktop computer, mobile phone, dedicated printer) is the responsibility of the individual employee. 
• Support technology in shared spaces and redirect employees for support where required.

KNOWLEDGE & SKILLS

• University degree with 1-3 years’ of job-related experience.
• Service oriented, able to be customer-facing and can-do attitude.
• Able to exercise sound judgement, make decisions, provide direction.
• Comfortable dealing with issues and people.  Strong communication skills.
• Strong computer skills, including MS suite of software.
• Self-starter, able to work independently as well as in a team.
• Pro-active, approachable, and solution-based.
• Ability to multi-task.
• Accuracy.
• Ability to work under pressure.
• Strong organization skills.