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Bargaining Unit/ Local: Unifor Local 8833 Brantford Call Centre Office
Primary Location: Brantford, ON
Rate Classification/Pay Range: Grade 7, Step 1- $39.49
Number of Available Positions: Eight (8) Temporary Full-Time position

At Enbridge, we know that every customer is different, and we like that!

As a Customer Service Representative at Enbridge, you will interact with customers on a number of topics ranging from billing and collections to move and transfer requests.

If you enjoy working with people and love participating in a team environment, apply today!

What You Will Do (Responsibilities):

• Handling of incoming calls from residential, commercial, and industrial customers as well as internal departments.: These include general billing inquiries, moving notices, negotiation of payment arrangements, budget plans, transfers of credit balances, account information changes, and move requests.
• Follow company and business unit processes, policies, and procedures.
• Take ownership and find solutions; transfers are the exception.
• Promote corporate programs/initiatives as required.
• Research account information and prepare documents to update customers’ accounts..
• Completes other tasks and assists other departments as assigned.

Who You Are (Qualifications):

You will have the following combination of education and experience:

• Minimum high school education.
• Excellent verbal and written skills.
• Proven desktop skills required including knowledge of Microsoft Suite products.
• Accurate keyboarding and data entry skills.
• Demonstrated ability to work in a fast-paced team environment.
• Experience in a Call Centre environment may be an asset.
• Satisfactory discipline record
• Satisfactory attendance record

Mandatory Testing:

• Call Center Customer Service Survey

• Call Center Inbound Sales Skills

• Cell Center Listening Skills [audio]

• Typing – General

Comment : This is an office-based position.

Information For Applicants:

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

Posting End Date:

February 20, 2025

The Administrative Assistant III works closely with two Directors of Planning, Urban Design & Sustainability (PDS) within the GM’s Office.  The position provides an extensive range of confidential and sensitive administrative support services at the executive level, such as managing Directors’ calendars, liaising with internal and external stakeholders, ensuring that matters requiring immediate action are brought to the attention of the Directors, preparing and/or locating background information on issues and sensitive topics; and using discretion and judgement to resolve issues.

Specific Duties and Responsibilities

• Proactively creates and maintains effective workflow and communications to accomplish the work of the Directors through handling of a variety of projects and tasks simultaneously.
• Manages the Director’s executive calendars and schedules.  Works with multiple, competing and changing priorities to organize appointments, proactively resolve conflicts, and to ensure optimal use of Director’s time.
• Manages the flow of incoming and outgoing inquiries to Directors’ Office. Tracks and follows-up on items and inquiries and complaints as required, and ensures that Directors’ responses to requests are completed in a timely manner.  
• Provides information and referrals based on a broad knowledge of the Director’s priorities, procedures and protocol. Responds to public and stakeholder inquiries and requests.
• Makes decisions in the absence of the Directors such as determining if an issue needs to be forwarded to the GM or GM’s Executive Assistant, or may be dealt with by another senior leader.
• Communicates directly by telephone and e-mail, on behalf of the Directors with key internal and external contacts including development industry members, senior staff, senior government officials, and politicians.   
• Manages and directs media calls (in conjunction with Communications) by determining the subject, deadlines and necessary/ appropriate follow through.
• Drafts, screens, reviews and edits sensitive and confidential correspondence of the Directors, and drafts, proofreads, and prepares communications, presentations, reports, on behalf of the Directors.
• Maintains the image of the Directors offices by ensuring that all correspondence and documentation prepared for the office adheres to a consistent and professional standard.
• Manages scheduling and logistics for Planning Department Trainings/All Staff Meetings; provides support to various committees which the Directors Chair.  
• Sets, schedules, manages and prepares meeting logistics for the Directors divisional, senior management, all staff meetings/training including: agenda packages, arranges meeting dates/times/rooms, types and distributes minutes, follows up on action items and coordinates with the GM and the GM’s Executive Assistant on activities.
• Develops, organizes and maintains a comprehensive filing system for the Directors’ offices in accordance with the City's record management system.  Monitors the Directors’ SharePoint site.  Maintains databases; entering, updating, reviewing, extracting and researching data.
• Schedules and tracks annual performance reviews for the senior management and GM’s office.
• Oversees and ensures expense reimbursement for Directors. 
• Arranges travel and training for the Directors.
• Holds Mastercard Card Holder authority for the Department.  Reconciles Mastercard expenditures by determining cost centres and account codes on a monthly basis before submitting to the Administrative Manager for approval.
• Drafts and finalizes approvals for Professional Service Agreements for Consultants as directed by Directors. Assists with administration of consulting contract documentation and invoice payment as guided by Directors
• Produces a variety of reports and gather business information and materials for the Directors. This includes downloading information from databases (such as SAP) and organizing information for presentation and /or consideration.  Photocopies and distributes reports, presentations, correspondence, spreadsheets, and statistics as required.
• Ensures records management protocols are followed as the Departmental Record Coordinator (DRC) for the Directors and conducts annual disposition of records and transfers to archives.
• Provides back up coverage for the GM’s Executive Assistant, and, under exceptional circumstances, provides back up coverage to the PDS Senior Management Team Administrative Assistant as requested by the Admin Manager via the Directors. Including job requisition processing and assisting with calendar management in their absence.
• Coordinates the Planning Department’s Speakers Series.
• Oversees and is the point of contact for Freedom of Information (FOI) inquiries for the Directors.
• Conducts research and analyzes projects as requested by Directors.
• Performs other duties as assigned by the Directors or GM.

Qualifications
Education and Experience:

• A diploma in Business Administration or a related field with at least 5 years working at a senior management level in an administrative capacity, preferably as an Executive Assistant or Office Manager.
• Requires excellent interpersonal and communication skills including an effective knowledge of correct punctuation, grammatical usage and a comprehensive vocabulary for preparation of business letters, reports and statements.
• Superior clerical, mathematical, and statistical aptitude and accuracy; thorough knowledge of MS Office programs including (Word, Excel, Outlook, PowerPoint); ability with VanDocs, Sharepoint, OH&S database, Incident database, SAP; SuccessFactors, E-CAFs, E-SAFs, E-HAFs, etc.; research abilities; familiarity with standard office equipment (printers, voicemail, etc.)
   

Knowledge, Skills and Abilities:

• Extensive knowledge of office practices and procedures.  
• Considerable knowledge of and ability to explain and apply City programs, policies, procedures, and collective agreements.  
• Ability to exercise discretion and deal with sensitive and confidential information.  
• Ability to prioritize and organize work, handle multiple assignments and meet deadlines.
• Ability to work in a high volume environment with frequent interruptions and changing priorities.
• Ability to communicate effectively orally and in writing
• Ability to work independently and solve problems.
• Ability to build and maintain effective working relationships across the organization and work collaboratively in a team environment.
• Ability to manage and adapt to change.
• Ability to deal tactfully and effectively with the public.
• Ability to research and collate a variety of data and issues.
• Ability to use a multitude of office equipment.
• Proficient in the use computer programs including word-processing, spreadsheets, databases, email and scheduling programs.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Planning, Urban Design & Sustainability (1275) 

Affiliation: Exempt 

Employment Type: Temporary Full Time 

Position Start Date: January, 2025 

Position End Date: December, 2026

Salary Information: Pay Grade RNG-030: $56,567 to $70,714 per year

Application Close: January 5, 2025

Please note that this is an open posting for temporary administrative opportunities that may arise. Your application will be kept on file for up to three (3) months and you may be contacted if an opportunity matching your qualifications arises.

Responsibilities may include:

• General office support including receiving and responding to requests and inquiries, screening and directing telephone calls, shipping and receiving, distributing mail and courier packages, photocopying, maintaining office supplies
• Filing of branch documents and maintaining information in accordance with the Corporate Records Management Program
• Process financial transactions for City services and programs, perform various related cash control and reconciliation functions
• Prepare, edit and format a variety of documents while ensuring that the Corporation’s accessibility standards are met
• Maintain and update databases and worksheets
• Process invoices and create purchase requisitions
• Arrange meetings, facility bookings and registrations, meeting minute preparation
• Performing other administrative duties as assigned

Requirements:

• Demonstrated knowledge and skills of generally accepted administrative practices and procedures normally associated with an Office Administration College Certificate, plus one (1) year of relevant administrative and customer service experience; or have the equivalent combination of education and relevant experience
• Demonstrated customer service experience along with effective conflict resolution and communication skills to deal effectively and courteously with the public and staff
• An ability to respond to inquiries by telephone, in person and in writing
• Established computer skills and experience in related software applications (Microsoft Office Suite)
• Excellent interpersonal skills with the ability to establish and maintain positive working relationships
• Strong organizational and problem-solving skills and the ability to work independently, quickly and competently with frequent interruptions in a multi-task environment
• Possess a willing and co-operative attitude and have the ability to maintain the confidentiality of information, exercise judgement and tact in dealing with sensitive matters and responding to inquiries
• Personal qualities of maturity and reliability are required

Posting End Date: 2024/12/31

Weekly Hours: 36.67 

Location: Surrey, BC

Term duration: 12-months (eligible for full benefits)
 

CWB Bank

Real Estate Lending

Financing experts in land acquisitions, land development, & construction financing.

With over a century of combined expertise in commercial real estate, our market expertise & local advice resonates with clients – who see us as a partner, not just a lender. No matter the initiative, our team assesses projects through the same lens as our clients – based on its strength, ability to grow their business & by what’s happening in the local market. Roll up your sleeves and get to work – on-site, off-site, over the phone – help business owners build in our communities.

The opportunity

Our Real Estate team includes a diverse group of banking professionals who strive every single day to achieve strong results for the bank and their clients. Our team of designated real estate lenders knows the value of relationship building and brings that perfect combination of stellar stewardship, client support and financial expertise to the table. No day is ever the same. Whether it’s providing proactive client solutions, stellar service support, consultation sessions or financial advice, we’re there every step of the way for our clients to ensure they reach their personal and business dreams. It’s this top service that we are known for.

What you’ll be doing

Sales. Credit structuring. Risk management. Operations & reporting.

• Sales: You’ll use your skills to proactively identify, source, develop and manage a profitable real estate portfolio comprised of both quality loans and deposits. This involves developing full banking relationships with new and existing clients – aligning with the Banks’ strategic objectives. Maximize account profitability through equitable pricing, providing suitable structuring and pricing recommendations.

• Credit structuring: Day-to-day, you will build and maintain excellent relationships with product partners, new and current clients and other CWB business divisions, making recommendations based on sound underwriting within Bank policy and guidelines, ensuring all risks are accurately identified and mitigated and client’s needs are addressed.

• Risk management: Ensure the safety of the Bank’s funds through accurate loan portfolio management, with focus on loan quality, exposure limits and security requirements. Review accounts/services on an ongoing basis to obtain compensation for increase in risk, complexity or administration.

• Operations & reporting: To monitor, review, analyze and approve construction draw requests, monthly margining and interim reports. Minimize loan and revenue loss experience through implementation of programs and procedures to identify and solution problem loans. Ensure required reports and other financial data is received and analyzed promptly in accordance with conditions of loan commitment

• Learning: You are always identifying trends and growing your knowledge on your next client or business area to achieve ultimate success and strong results from you and your team.

Who we’re looking for & what you’ve done

• Client Centric: Deliver outstanding client experiences at every interaction and execute on plans to continuously build the client experience, in line with CWB’s brand promise. Provide full-service solutions for clients with the view to be every client’s primary financial partner.

• Financially savvy: You’ve garnered strong real estate lending experience that has allowed you to plan, execute and develop strategies that have resulted in you hitting your sales targets and business goals out of the financial institution park.

• Relationship driven: Develop and execute a relationship strategy for each client, identifying the key issues surrounding the relationship and implement a strategy to facilitate the expansion of our partnership with the business.

• Credit knowledgeable & risk aware: Strongly established skills in structuring creative, competitive solutions to meet client needs and practice proactive risk management while respecting CWB policies/procedures. Prepare quality credit applications that exhibit well-structured, complete and detailed risk assessment analysis

• Great teammate: Respect CWB values & conduct code. Representing the CWB Brand with honor and integrity in a manner consistent with our culture.

Foundational knowledge and experience to grow from

Over 5 years in a banking environment with vast exposure to real estate and commercial lending with a focus on construction financing plus an undergraduate degree in commerce, finance or a related field.

Why work with us?

Your success is our obsession! And our award-winning culture & benefits back it up. 
Proudly recognized by Great Place to Work® in 2024 as one of Canada’s top 50 Best Workplaces & member of Waterstone Human Capital’s Most Admired Corporate CulturesTM Hall of Fame.  

Wellness matters. We offer an award-winning benefits package that includes: 

• Hybrid work environments 

• Everyday flexibility 

• Generous company-funded health coverage 

• Health care spending account 

• A flexible wellness program 

• generous time-away options to unplug, rest & recover  

Career development. We commit to our employees’ development and help them reach their professional goals with: 

• Organization wide coaching services 

• Mentorship 

• Education support & training programs  

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups. 

#LI-AI1

IND-BC

Basic function:

• Perform operational and/or administrative duties of a complex nature requiring initiative and judgment.  

Tasks/ Responsibilities:

• Sort and merge documents, reports, etc.
• Edit and proofread
• Work under pressure
• Flexible
• Prepare, maintain, validate, input, and update data/files, records, documents, manuals, etc.
• Receive, index and revise manuals or data
• Prepare correspondence
• Receive and direct all incoming calls
• Provide assistance for outgoing calls, e.g. directory assistance, calling card
• Refer external customers to appropriate areas, e.g. departments, employees
• Assist other employees in the department
• Liaise with internal/external customers
• Research, resolve, and respond to internal/external customer issues and queries, verbally and/or in writing
• Work with minimal or no supervision
• Design, compose, format and produce correspondence, reports and documents using a variety of software applications
• Prepare third party billings
• Handle cash/cheques and related documentation
• Verify and process invoices, claims and/or expenses
• Coordinate and make necessary arrangements for presentations, seminars, training sessions, interviews, etc.
• Build, update and maintain schedules and staff rosters
• Organize and prioritize workload to meet deadlines
• Comply with Government Regulations, Company Policies, Collective Agreement and procedures
• Administer Collective Agreements
• Control distribution and maintain Company and technical publications
• Maintain a high level of accuracy
• Operate specific department/Company software programs
• Develop and maintain schedules
• Maintain confidentiality at all times
• Maintain and develop accurate maintenance and/or technical records
• Audit records
• Monitor equalization of overtime
• May be required to perform other related duties which do not affect the nature of the job

In addition to the above, may be required to perform the Tasks / Responsibilities as outlined in Assistant Coordinator Level. 

Your benefits

• As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:
  Air Canada staff love to travel, and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
• We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family.
• Training and development tools to help unlock your full potential.

Qualifications

Education:

• High School graduation

Skills / Knowledge:

• Good interpersonal skills
• Good communication skills, both written and verbal
• Intermediate knowledge of Microsoft Office applications
• Proficiency in spelling, punctuation and grammar
• Knowledge of aircraft terminology
• Aptitude for math
• Aptitude for accuracy and detail

Experience:

• Minimum 2 years experience

Specific requirements:

• Some positions may require lifting and climbing
• Some positions require licenses, e.g. Driver’s, MOT, AVOP etc.
• Some positions may require shift work and/or work staggered starting and stopping times 
• Some positions may be exposed to weather conditions
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.

Linguistic Requirements

Priority will be given to candidates that are bilingual in English and French. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience. 

Posting Period: 16-Oct-2024 to 06-Nov-2024

Major Responsibilities:

• Administers, prepares, co-ordinates requirements and reviews designs, reports, specifications and any documentation related to Toronto Water projects, and Operation and Maintenance activities, using various software applications.

• Prepares tenders and administers contracts for the installation, construction and rehabilitation of municipal infrastructure to ensure contracts are carried out in accordance with City standards, specifications and procedures.

• Conducts surveys, investigations, and studies for a variety of planned proposals, programs, and projects pertaining to water and wastewater infrastructure.

• Conducts field  inspections and evaluates condition of assets for a variety of Toronto Water related projects, proposals, and programs; Assists or carries out technical work for the planning, design, tendering, construction and inspection of municipal infrastructure.

• Assists with the preparation of budget and tracking of expenditures.

• Leads projects and directs staff on projects.

• Prepares drafts of documents, contracts, specifications and agreements for the Engineers, or Supervisor.

• Programs, operates and maintains a variety of digital, analogue, wireless,  computerized and other equipment and systems in performing surveys, drafting, calculations, diagnostics, repairs, studies, etc.

• Develops, maintains and monitors programs and systems.

• Performs design and drafting work and prepares and checks map data and products using Computer Assistant Design and Drawing (CADD) input information.

• Checks and provides progress/inspection reports on the work of contractors and developers to ensure use of safety equipment, adherence to approved designs, procedures, regulations, statutes, specifications etc.

• Performs and/or monitors tests and submits results for analysis.

• Liaises with Utility companies, developers, public, contractors, internal stakeholders etc. at meetings, to resolve problems etc.

• Prepares training course materials and conducts training courses and demonstrations for relevant users.  Trains and directs the work of staff.

• Performs and/or reviews research and calculations. Analyzes technical data.

• Investigates and responds to inquiries from the public, surveyors, consultants, contractors and internal stakeholders related to Toronto Water projects, programs, and proposals.

• Prepares, reads and interpret technical drawings.

• Searches, evaluates and analyzes existing records, notes and plans.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Completion of a Civil Engineering Technologist Program from a recognized College or equivalent combination of education and experience.

2. Considerable experience in Civil Engineering including practical experience with installation and/or rehabilitation of municipal infrastructure.

3. Considerable experience in providing customer service to a broad range of stakeholders.

4. Experience in the operation of CADD (e.g. Microstation ) and GIS (e.g. ArcView)

You must also have:

• Must possess a Class "G" or better Driver's License valid in the province of Ontario and able to maintain same and provide a personal vehicle.

• Advanced knowledge of a variety of software packages including Microsoft Office Suite (i.e. Word, Excel, Access, Outlook, and Visio), geospatial data and mapping applications and mainframe systems such as, but not limited to: Hansen, SAP, ArcGIS and GIS viewer.

• Knowledge and understanding of Municipal Civil Engineering principles, practices and construction methods related to hydrology, hydraulics, storm water management, water efficiency/conservation; and permanent restoration of transportation infrastructure.

• The ability to interpret engineering drawings and documents, e.g. plans and profiles, surveys, Specifications, etc.

• Knowledge and understanding of relevant regulations, statutes, standards and practices (e.g. Occupational Health and Safety Act, Ontario Underground Infrastructure Notification System Act 2012, Safe Water Drinking Act , Construction Act , Ontario Provincial Standard Specifications and Drawings , City of Toronto Water Supply and Sewers bylaws).

• Demonstrated ability to perform manual and computerized mathematical calculations used in engineering analysis.

• Knowledge of and experience with procurement and purchasing procedures and the preparation and administration of construction contracts, Requests for Tender, Requests for Quotations, Requests for Proposals.

• Ability to work effectively in a team environment with consultants, contractors, colleagues and other City employees at all levels and members of the public.

• Excellent interpersonal skills with the ability to communicate effectively, both verbally and in writing, at all organizational levels.

• Advanced problem solving, project coordination skills and the ability to exercise independent judgement in dealing with technical matters.

• Ability to plan, prioritize and organize and work with minimal supervision.

• Demonstrated ability to provide work direction to other staff.

Assets:

• Understanding of continuous improvement processes and practices (e.g. Lean-Six Sigma and/or project management certification would be an asset).

• Membership or eligibility for membership in the Ontario Association of Engineering Technicians and Technologists would be an asset. 

This position collaborates with a variety of management levels on projects that contribute to the success of the team. This position uses discipline specific knowledge, skills, and abilities to assist with various projects, presentations, and business improvement opportunities. This position performs other career related responsibilities as assigned. This is a 7- month contract position until May 2025.

RESPONSIBILITIES

• Enters data into Human Resources database
• Composes competent memos to employees to effectively communicate policy and procedural changes
• Assists in the construction and improvement of company policies and procedures
• Reviews resumes in online database to recruit qualified individuals for specific open positions
• Maintains applications, and applicant flow logs in accordance with standard company procedures
• Assists in recruitment activities and special projects as needed
• Files documents and answers phone calls
• Provides assistance with employee relation investigations

QUALIFICATIONS

Required:

• Recent graduate from Human Resources Management program or equivalent
• Knowledge of Microsoft Word, Excel, PowerPoint, and Access
• Exceptional oral, written and interactive communication skills
• Skilled in effective research tactics with strong organization skills
• Ability to maintain high standards of confidentiality
• Ability to convey a positive and professional image to internal and external customers

Preferred:

• Knowledge of local employment and regulatory laws

ADDITIONAL DETAILS

Shift: 10:00 AM Mon-Fri with occasional weekends

Pay Rate: $22.46 per hour

Classification: CUPE 1846
Salary/Rate of pay: 38.20

Application deadline: 2024-10-16 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Application Close: 10/10/2024

WHAT YOU NEED TO KNOW

• Language Requirement: English oral, reading, writing       
• You may initially be paid 95% of your starting rate of pay, in accordance with the terms and conditions.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Finning Canada is seeking a Yard / Warehouse Person to join our team supporting our Calgary TCRS location on a full time Monday to Friday shift. As the Yard Person you are responsible for assisting with the day to day yard duties for the Branch. This is a temporary position.

Job Description:

• Loads and unloads company trucks, inspects equipment prior to shipment and on return for serviceability.
• Notifies the shop foreman on damaged or missing equipment.
• Assists rental counter personnel in selection of “rental ready” equipment for each transaction.
• Processes equipment returns and closing rental contracts.
• Performs other equipment inquiries through the company’s computerized programming.
• Verifies fuel consumed and inspects all details of equipment when returned.
• Installs service tags on equipment returned from rental.
• Moves rental ready equipment back to proper storage areas following routine maintenance procedures by service shop.
• Presents ready-to-rent equipment in an orderly fashion.
• Performs general house-keeping of both the warehouse and yard.

Customer Service Responsibilities:

• Greets customers in yard, helping direct them to office or unloading areas
• Assists customers and delivery drivers in loading and unloading rental equipment
• Gives customers start/stop and general operating instructions on rental equipment
• Follow approved shipping and receiving protocols to safely load/unload customer parts and components
• Accurately handle all incoming and outgoing paperwork
• Follow approved shipping and receiving protocol
• Load and unload customer parts and components

Qualifications:

• High School graduate
• Due to physical nature of the work, a requirement of the job is to be considered fit for work
• Minimum three months operating experience of rough terrain forklift, counterbalance forklift, compact construction equipment, large construction equipment
• Team player with a keen attention to detail
• Experience with heavy equipment or a similar industry would be considered an asset
• Excellent interpersonal skills with effective verbal and written communication skills

Notes:

• This position is for a Monday to Friday shift schedule, based in Calgary
• Candidate selection will be in compliance with the terms of the current collective agreement
• Union Membership: You are required to become a member of the Union associated with this position. This will be effective immediately and will result in union dues being deducted from your pay. The terms and conditions of your employment will be governed by the collective agreement.