2 Jobs Found
Customer Service Representative - Aulds Rd (Nanaimo) Branch Full-time Job
Customer Service NanaimoJob Details
On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify opportunities to deepen member relationships. By providing our members with support and financial advice, we help them Build a Better Future, Together. While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do.
Accountabilities
- Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values;
- We build connection.
- We act with courage.
- We re-imagine.
- Build relationships with member and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more!
- Educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience
- Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members financial needs
- Build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members
- Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues.
- Be the first line of defense by being on the lookout for any counterfeit money or illegal transactions that may occur.
Skills & Qualifications
To be successful as a Member Service Representative in a Coast Capital branch, you must be positive, team-oriented individual with the following knowledge, skills and abilities.
- Communication – You have strong verbal English communication skills and are comfortable having sensitive conversations with members.
- Active Listening – You listen to your customer and ensure you identify the challenge they may have so you can work towards a positive outcome.
- Empathy – You understand a bank account is more than numbers on a screen and you can show understanding and respect for whatever situation a member might be in.
- Initiative – You don’t sit and wait for something to do. You see something that needs to be done, and do it.
- Problem Solving – You find job satisfaction by identifying a member problem and work towards solving it with them.
- Curiosity – You are a life-long learner who loves to grow their understanding of the financial world.
- Advisory – You are comfortable identifying opportunities and suggesting Coast Capital products to our members by referring them to other specialists within our organization.
- Adaptability – You happily handle whatever situation comes your way.
- Motivation – You are a self-motivated, positive and are looking to grow your career in customer service and/or banking.
- Integrity – You follow the documented process and do the right thing, every time. Even when no one is watching.
Why join Coast Capital Savings?
- Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
- Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
- A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
- Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
- Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
- Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.
- Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
- Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.
- An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.
- We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities.
- Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.
Customer Service Representative - Aulds Rd (Nanaimo) Branch
Coast Capital Savings
NanaimoCustomer Service Full-time
46,900 - 49,600
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Deckhand Full-time Job
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
General Category NanaimoJob Details
We are seeking a customer-minded individual who plays a critical role in vessel operations and safety.
Reporting to the Chief Officer, Deckhands are responsible for:
- Directing vehicle and foot passenger traffic on the vessel, and to and from shore to the vessel
- Communicating in person and or by radio with ships’ officers and ticketing staff
- Checking propane tanks are shut off, and tagged
- Securing car decks and foot passenger gates prior to departure
- Carrying out under direction general ships’ husbandry, cleaning and maintenance duties of the interior and exterior of the vessel including but not limited to garbage pickup, cleaning mess rooms, stairwells and interior windows; pushing, pulling and lifting heavy stores; chipping and scrapping surfaces; and painting
- Patrolling the vessel to watch for unusual situations, potential safety hazards and passenger compliance with regulations; standing fog, bridge or anchor watch; steering the vessel under the direction of a deck officer when serving as a quartermaster; and keeping a constant lookout for marine traffic and navigational hazards
- Performing additional duties as assigned which may include standby anchors during docking; participating in fire and boat drills; performing emergency duties; conducting checkoffs for self-contained breathing apparatus and firefighting; doing vehicle counts; assisting with annual refit and life raft exchange; spreading salt; splicing rope; taking inventory; and changing navigation lights
What you bring to the team
This position requires Marine Emergency duties training – STCW Basic Safety (MED A1 and MED B2) and Proficiency in Survival Craft (MED B1). You have the ability to react in a safe and effective manner during an emergency and to direct and control vehicles and passengers. You have a working knowledge of safe work practices and seamanship and ability to climb ladders, handle ships’ lines and move heavy objects.
Preference may be shown to applicants with a Bridge Watch rating or higher certificate. Applicants must hold a valid Seafarers’ Medical Certificate.
Join us!
If this sounds like your next great career move, please submit your cover letter and resume by March 1, 2026. Please ensure to upload any relevant certificates you currently hold during the application process.
"We connect communities and customers to people and places important in their lives”
At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We support employment equity and diversity in the workplace, and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.
We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.
Deckhand
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
NanaimoGeneral Category Full-time
34.36
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