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As the Admin and Office Coordinator, you will be the point of contact for visitors to our office and provide administrative support to Jelly’s Partners. You will handle the flow of people through the business and ensure that all front desk responsibilities are completed accurately and delivered with a high degree of quality and accuracy. The position requires strong computer skills and experience with the Microsoft Office Suite, with particularly high competence in Word and Excel.  This candidate must be able to both manage a dynamic workload as well as focus for extended periods of time on singular tasks.

Job Type: Full-time
Location: Fort Langley, BC
Reports To: Director of Operations and Personnel
Salary Range: $45,000 – $55,000 plus bonuses upon meeting eligibility criteria

Required Skills and Attributes:

• An eye for detail
• Experience in administrative duties
• Excellent written and verbal communication skills
• Excellent planning, organization, and time management skills
• Self-motivated, team player who thrives in a fast-paced environment

Primary Responsibilities: 

• Answering all incoming phone calls, taking and delivering messages with high level of accuracy, warmth and professionalism. 
• Greeting and hosting all incoming visitors in a friendly and warm manner: offering tea, taking coats etc 
• Assisting Director of Operations and Personnel with internal projects and tasks including but not limited to: scheduling meeting spaces, group hosting, staff meetings, team building activities, shipping and receiving, invoice filing, data entry, special occasions and other administrative support 
• Assisting the Principal with tasks related to business development including but not limited to: research, reporting, data entry and compilation etc 
• Daily organization and administration of communal spaces, reception, etc 
• Weekly inventory of communal resources: kitchen, office, etc. 
• Weekly purchasing of necessary supplies 
• Regular care for all plant life. 
• Other duties as assigned

Additional requirements:

• Personal smartphone
• Personal vehicle

Salary Range:
$45,000 – $55,000 plus bonuses upon meeting eligibility criteria

Work Location: 7540 Jane Street, Vaughan, Ontario

Educational Requirements:

Degree or Diploma in Mechanical / Electrical Engineering 

Required Knowledge: 

Good knowledge in maintenance activities in a manufacturing factory. 

Must have some experience in PM, 

Breakdown coordination activities. Knowledge of maintaining CMMS for maintenance activities.

Preventive Maintenance Program

Microsoft Office (Excel, Word, PowerPoint)

Experience:  

Trained in Mechanical Maintenance and Maintenance Coordinator

Proven experience in maintenance coordination in and industrial organization.

Job Description:

Reporting to Maintenance Supervisor, the Maintenance Technician’s responsibilities will include:

Orders and tracks parts and deliveries for all the Capexes and equipment we have

Runs PM system ready for customer or ISO audits

Runs Maintenance software  

Takes repair calls from office or other service calls, like broken door, cracked concrete patch etc. 

Read and interpret blueprints and drawings to determine breakdown issues and/or to order necessary parts.

Conduct and perform planned preventive & predictive maintenance and keep maintenance records.

Minimize production downtime by responding to production calls promptly.

Participate in spare parts control system and follow all department rules and regulations.

Support to dismantle and assemble equipment, tools and machines for repair.

Comply with all regulations relating to equipment for a manufacturing facility.

Record keeping of all maintenance of all activities on a daily basis.

Respond to shop floor requests for problem solving assistance.

Perform other duties as assigned.

To apply

please email Nancy Barrett at [email protected]

Work arrangement: Hybrid - 3 days in office, 2 days from home

Responsibilities:

• This role requires technical hands, not necessarily strategy documents, creating roadmaps, blue printing, etc., but expected to own and contribute to Integration target state

• Partner with the engineering leads and developers for the related business functions to own and drive application integration solutions to the business.

• Own and drive the roadmap and integration target state architecture for the segment, partnering with other architects, delivery and platform teams, and product owners.

• Drive technical solution decisions related to application and system integration, with a focus on performance, resiliency, and business agility.

• Produce key design documents and incremental technical solution architecture artifacts based on project needs and our architectural target state.

• Actively participate in all aspects of project life cycle, working closely with solution delivery teams and committed to business success.

• Develop and enhance software frameworks, design patterns, and best practices.

• Design and implement new technology proof-of-concepts.

• Ability to whiteboard, present and discuss different solution options with pros & cons.

• Collaborate and incorporate feedback from various stakeholders to drive design decisions.

• Review artifacts like use cases, estimates, high level designs, low level designs, code, and provide appropriate feedback.

• Guide development teams and drive solutions through various review processes by leading and contributing to artifacts such as design diagrams, decision trees, pattern articulation, etc. at respective review boards (segment and global).

• Identify complex issues in a timely manner and provide mitigation recommendations to the Project and Product leads.

• Demonstrated leadership abilities in a complex environment in driving operational excellence and best practices.

• Contribute to architecture and engineering communities across the company.

Qualifications

• Bachelor’s degree in computer science or related field, or equivalent combination of education and recent, relevant work experience

• Overall information technology experience - 10+ years

• Systems or application development experience - 7+ years

• Financial services industry experience preferred.

• Must have hands on coding experience with multiple programming languages (Java or .Net), and database systems.

• Must have experience with integration platforms such as Mulesoft (highly preferred) or Boomi

• Nice to have other Integration platforms – Oracle (previously Weblogic), TIBCO

• Specific experience to and Informatica is preferred.

• Current with new technologies, language frameworks, and design patterns

• Experience with iPaaS (Integration Provider as a Service), Software as a Service (SaaS), and Platform as a Service (PaaS) – Azure and AWS preferred.

• Exposure and Experience with various integration architecture (synchronous, asynchronous), Microservice patterns and related security across layers.

• Experience integrating across different landscapes (cloud, on-prem, connected/disconnected devices, data agents).

• Exposure to integration with AI/ML platforms and applications.

• Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation.

• Excellent time management skills, including multi-tasking and prioritization.

• Strong written, verbal communication and presentation skills

• Ability to estimate the financial impact of various solution architecture alternatives.

• Must be comfortable working in an open, highly collaborative team environment.

• Experience with software development life cycles and technical design principles. (e.g., Agile, Scrum, Disciplined Agile, TOGAF, etc.), certification is a plus.

• Ability to handle multiple tasks and deadlines with attention to detail.

• Experience with application rationalization and modernization initiatives.

• Hands-on exposure to containerized and serverless workloads.

• Understanding and exposure to security and compliance standards and best practices.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

#LI-JH

With creativity, personal commitment and an emotional sense of true hospitality, make the most positive impact on guest experiences in Banquets through consistent application of Shangri-La’s core practices; maximizing Colleague, Guest and Owner satisfaction. 

• Demonstrate creativity, personal commitment to service excellence and an emotional sense of gracious hospitality. 
• As a true Service Associate, meet service expectations proactively, promptly, professionally, with genuine care to attention, detail and efficiency. 
• Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility. 
• Ensure compliance to all hotel policies, standards and core practices. 
• As part of the Food & Beverage team, ensures quality service to guests with emphasis on cleanliness, efficiency, accuracy, professionalism and courtesy at all times. 
• Monitor and ensure smooth operations of appointed section, check for quality and presentation to designated F&B standards for all items prior to serving. 
• Greet guests, attend to food, beverage and other service needs as appropriate and ensure accurate reporting of charges to guest folios. 
• Remove soiled dishes, linen, silverware and restore/replenish settings. 
• Participate on opening/closings, setups and breakdowns and ensure overall room ambiance, cleanliness, appropriate setting and presentation. 
• Resolve food quality and service complaints at earliest and first point of customer contact, ultimately providing outstanding customer service. 
• Apply the necessary precautions with regards to food safety and hygiene standards. 
• Undertake other ad hoc related responsibilities, as required.

The following is considered mandatory for this position:

• Functional knowledge – Passion for food and strives to exceed expectations for service excellence with demonstrated understanding of international fine dining, wine, beverage and service standards commensurate of the leading hotels of the world.
• Customer Service Excellence – Exceptional service style, genuinely warm presence friendly, sincere nature, drive for service excellence, internally proud, outwardly gracious and humble.
• Internal Service – appreciation that ‘internal customers’ (i.e., Cooks, Stewards, etc.) are considered strategic partners.
• Communication – Excellent communication and social skills, 100% fluency in English with impeccable standards of hygiene and grooming.
• Safety Focus – Demonstrates safe work practices and looks for ways to minimize workplace injuries.
• Decision making – Able to prioritize, making prompt and reasonable decisions.
• Problem solving – Adept at juggling multiple needs, calmly, respectfully, creatively and successfully resolve problems as required.
• Emotional maturity – Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility.
• Ethical and professional conduct – Fulfills responsibilities with highest integrity.
• Technology proficient – Operates and maintains all departmental equipment, fully competent with POS.

Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request. 
 

REQUIREMENTS

• Previous fine dining or luxury level service knowledge and training. 
• Minimum 2 year previous work experience in a similar capacity. 
• Required to work nights, weekends, and/or holidays 
• Current Smart Serve and Food Safe Level 1 certification. 
• Must be eligible to work in Canada

The Accounts Payable Coordinator is responsible for the payment of approved interline invoices in accordance with audit criteria and company policies.

How You'll Help:

• Maintaining inboxes of incoming invoices to process 
• Match invoices to purchase orders for payment 
• Enter invoices into Coupa for approval 
• Review and audit invoices for basic requirements including proper approvals for payment
• Update Operations and vendors regarding payment inquiries
• Liaise with Operations and Director-Vendor Management on Interline agreements
• Identify issues and escalate as required (to action, update our SOP’s & to learn)
• WCB reporting and provided updated clearance certificates of vendors and reconciliation of vendor spend per month.
• Maintain signature templates and signing authority per approved by finance
• Review and audit payments before release to vendor
• Pull reports for broker pay to process deductions 
• Other related duties as may be required

Your Skills & Experience:

• Post-secondary education in accounting or business administration. (considered an asset) 
• A suitable combination of education and/or experience may be considered
• Minimum of one year experience in accounts payable or another computerized accounting function in a fast paced environment, preferably in the transportation industry.
• A suitable combination of education and/or experience may be considered.
• Experience in AS400 an asset.
• Excellent computer skills including MS Office , specifically excel
• Excellent communication (verbal and written) skills.
• Strong interpersonal and customer service skills. 
• Strong analytical and problem solving skills, particularly with numbers
• Understanding of accounting gl’s and taxes is considered an asset
• Detail orientated with the ability to work accurately in a high volume, fast paced environment. 

The Technician IV - HVAC/Refrigeration- Roving has a minimum 5 years’ experience and holds a valid Certificate of Qualification issued by the province in which the work is performed. The incumbent is responsible for operating facility systems, performing preventative and corrective maintenance, routine services on facility mechanical and other systems for the assigned facility within the limits of company policy and trade certification. The Technician IV – HVAC/Refrigeration is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, security and fire protection.

KEY DUTIES & RESPONSIBILITIES

Installation & Troubleshooting

• Installs air conditioning, heating, and related equipment and components.
• Overhauls and services air conditioning, heating units and systems.
• Repairs, replaces and adjusts worn or broken parts HVAC equipment.
• Repairs and adjusts valves, piping connections, fittings, and couplings.
• Diagnoses and troubleshoots problems with heating and air conditioning units and systems.
• Installs motors, thermostats, and humidistats.

Maintenance

• Performs work in accordance to established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance activities at assigned facility.
• Performs regular monitoring, inspection, preventative and corrective maintenance to ensure facility uptime and safety objectives are met, uninterrupted client operation and asset integrity of assigned facility is maintained.
• Monitors assigned facility by conducting facility walkthroughs, mechanical and electrical equipment and systems monitoring.
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documentations are maintained.
• Maintains accurate inventory of all assigned tools/equipment and arranges for repair and replacement where required.

Client Relations

• Provides observations about facility, facility mechanical conditions and deficiencies and provides recommendations for enhancement and repair.
• Participates in and assists with facility-related projects.

Administration

• Participates in and assists with facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
• Maintains all assigned tools and arranges for repair and replacement where required
• Submits all expenditures on a timely basis.
• Other duties as assigned

KNOWLEDGE & SKILLS

• College Diploma/Certification required
• Minimum of 5 years’ experience required as a licensed HVAC/Refrigeration Technician
• Strong ability to adhere and to properly execute processes and practices relating to facility operations and maintenance
• Ability to maintain building mechanical and other system troubleshooting and resolution skills
• Current knowledge of fire, life, safety and building codes and standards and ability to research and apply related codes and standards
• Possesses a strong environmental, health and safety mindset. Ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
• Mentoring skills required to support lower level technicians development
• Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise
• Must be willing to wear Personal Protective Equipment
• Must meet enhanced security clearance requirements
• Valid drivers’ license

Licenses and/or Professional Accreditation

• Must hold a valid HVAC Certificate of Qualification issued by the province in which the work is performed. (e.g. 313A in Ontario)
• Gasfitter I & II license in addition to refrigeration license, an asset
• Working towards Building Environment Systems (BES) Operation Class 1 an asset
• Facilities Technician Certification through an accredited institution, considered an asset
• Systems Maintenance Technician (SMT) considered an asset

SUMMARY

The Building Operator II is responsible for the provision of building operations, maintenance and repairs within assigned facilities in accordance with the respective Technician III qualifications.

At this position level:

Maintains and repairs non-technical facility components (i.e. walls, floors, etc)
Demonstrates an interest in enrolling and completing a trades certification or license, or may be enrolled to complete a trades certification or license

KEY DUTIES & RESPONSIBILITIES

• Performs work in accordance to established processes and practices
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection
• Performs regular facility and facility non-technical component monitoring and inspection
• Provides observations about facility and facility non-technical component conditions and deficiencies and provides suggestions for enhancements and repair.
• Monitors assigned facility by conducting facility walkthroughs
• ,Performs routine maintenance and troubleshooting on mechanical building distribution systems – single and redundant cooling distribution systems, steam and heating systems, complex valves, redundant distribution systems, central and package cooling plants, boiler plants, cooling towers, water treatment, point of delivery cooling components, pneumatic systems, backup generators, lighting control systems, digital ballasts and relays, and complex central building control systems facility non-technical component monitoring and inspections
• Responds to routine and on-demand service requests
• Performs preventative maintenance and repair work to non-technical components within the facility (i.e. walls, etc)
• Records resolution data within service maintenance management database.  Ensures work completed meets quality, contract response and all other requirements
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.  Initiates documents to obtain formal approval of work required
• Assists in the implementation of preventative maintenance (PM) program.  Ensures that deficiencies are identified, recorded and escalated, and that related documentations are maintained.
• Participates in and assists with facility-related projects.
• Ensures the manner in which work is performed is in compliant with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
• Maintains all assigned tools and arranges for repair and replacement where required
• Submits all expenditures on a timely basis
• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.
• Other duties as assigned.

Work Requirements

• Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise.
• Must be willing to wear personal protective equipment

MINIMUM EDUCATION: High school education

JOB-RELATED EXPERIENCE: More than one year up to three years

KNOWLEDGE AND SKILLS

• Up to 2 years of facility operations and maintenance work experience
• High school diploma plus some trades-related training
• Ability to adhere and to properly execute processes and practices relating to facility operations and maintenance
• Ability to maintain, troubleshoot and repair non-technical facility components
• Ability to provide observations about facility conditions and deficiencies and provide suggestions for enhancement and repair
• Ability to research, learn and gain greater proficiency in applying on-the-job – fire, life, safety and building codes and standards
• Possesses a strong environmental, health and safety mindset.  Ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
• Demonstrated proficiency with critical environment systems infrastructure equipment and building environment systems (i.e. Boilers, AHU’s, FCU’s, heat exchangers, heat pumps, FPB’s, VAV’s, HMI, VFD’s, generators, lighting control, BAS, etc.)

Licenses and/or Professional Accreditation

• Preferred licensed Industrial Millwright, and/or equivalent
• Demonstrates an interest in enrolling and completing a trades certification or license, or beginning to work towards a trades certification or license
• Must meet enhanced security clearance requirements
• Valid drivers’ license

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

• Highly complex service delivery; and/or
• Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
• Contract requirements that are highly complex; and/or
• Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

• Full involvement with recruiting talent.
• Provides mentoring, coaching and guidance to all team members.
• Objectively recommends compensation adjustments.
• Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

• Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
• Responsible for ensuring KPI objectives are met. 
• Creates, implements and documents service delivery regimes associated with each client account. 
• Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
• Oversees the implementation of service delivery program changes as required.
• Oversees service delivery activities and performance of internal Team Members.  Ensures work is completed on time, safely and meet quality requirements.
• Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
• Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

• Responsible for meeting contractual service delivery obligations for each designated client environment
• Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
• Recommends solutions and implements appropriate actions for issues
• Monitors service delivery performance against established metrics/key performance indicators.  Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
• Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
• Provides on-call coverage to front-line team which requires open availability
• Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

• Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
• Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

• Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
• Collaborates with relevant concerned parties on incident management-related requirements 

Health, Safety, Environment & Security

• Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements. 
• Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

• Develops and executes project plans for assigned projects.
• Oversees project delivery; and/or 
• Participates as a member of the Operations Centre team in large company-wide projects. 
• Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

• Responsible for meeting budget for assigned service delivery team.
• Liaises with relevant operations team members and Finance team for reports to monitor expenses. 
• Reviews and approves expenditures.

Regulatory Compliance

• Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

• Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
• Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

• Skilled at managing service delivery and meeting client obligations
• Skilled at emergency preparedness and business continuity planning and execution 
• Intermediate budget management abilities 
• Well-developed communication, influence, persuasion and negotiation skills
• Superior written communication skills 
• Skilled at client relationship management 
• Developed and demonstrated people leadership skills 
• High degree of client service orientation and sense of urgency
• Skilled at delivering projects 
• Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
• Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable. 
• Maintains current knowledge of contact centre service services best practices.
• Solid level knowledge of building management from the perspective of responding to repair requests 
• Community college diploma
• Minimum of 5 years of facility management work experience

Licenses and/or Professional Accreditation

One or more of the following – preferred: 

• 4th Class Power Engineer