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SUMMARY

The Building Operator II is responsible for the provision of building operations, maintenance and repairs within assigned facilities in accordance with the respective Technician III qualifications.

At this position level:

Maintains and repairs non-technical facility components (i.e. walls, floors, etc)
Demonstrates an interest in enrolling and completing a trades certification or license, or may be enrolled to complete a trades certification or license

KEY DUTIES & RESPONSIBILITIES

• Performs work in accordance to established processes and practices
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection
• Performs regular facility and facility non-technical component monitoring and inspection
• Provides observations about facility and facility non-technical component conditions and deficiencies and provides suggestions for enhancements and repair.
• Monitors assigned facility by conducting facility walkthroughs
• ,Performs routine maintenance and troubleshooting on mechanical building distribution systems – single and redundant cooling distribution systems, steam and heating systems, complex valves, redundant distribution systems, central and package cooling plants, boiler plants, cooling towers, water treatment, point of delivery cooling components, pneumatic systems, backup generators, lighting control systems, digital ballasts and relays, and complex central building control systems facility non-technical component monitoring and inspections
• Responds to routine and on-demand service requests
• Performs preventative maintenance and repair work to non-technical components within the facility (i.e. walls, etc)
• Records resolution data within service maintenance management database.  Ensures work completed meets quality, contract response and all other requirements
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.  Initiates documents to obtain formal approval of work required
• Assists in the implementation of preventative maintenance (PM) program.  Ensures that deficiencies are identified, recorded and escalated, and that related documentations are maintained.
• Participates in and assists with facility-related projects.
• Ensures the manner in which work is performed is in compliant with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
• Maintains all assigned tools and arranges for repair and replacement where required
• Submits all expenditures on a timely basis
• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.
• Other duties as assigned.

Work Requirements

• Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise.
• Must be willing to wear personal protective equipment

MINIMUM EDUCATION: High school education

JOB-RELATED EXPERIENCE: More than one year up to three years

KNOWLEDGE AND SKILLS

• Up to 2 years of facility operations and maintenance work experience
• High school diploma plus some trades-related training
• Ability to adhere and to properly execute processes and practices relating to facility operations and maintenance
• Ability to maintain, troubleshoot and repair non-technical facility components
• Ability to provide observations about facility conditions and deficiencies and provide suggestions for enhancement and repair
• Ability to research, learn and gain greater proficiency in applying on-the-job – fire, life, safety and building codes and standards
• Possesses a strong environmental, health and safety mindset.  Ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
• Demonstrated proficiency with critical environment systems infrastructure equipment and building environment systems (i.e. Boilers, AHU’s, FCU’s, heat exchangers, heat pumps, FPB’s, VAV’s, HMI, VFD’s, generators, lighting control, BAS, etc.)

Licenses and/or Professional Accreditation

• Preferred licensed Industrial Millwright, and/or equivalent
• Demonstrates an interest in enrolling and completing a trades certification or license, or beginning to work towards a trades certification or license
• Must meet enhanced security clearance requirements
• Valid drivers’ license

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

• Highly complex service delivery; and/or
• Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
• Contract requirements that are highly complex; and/or
• Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

• Full involvement with recruiting talent.
• Provides mentoring, coaching and guidance to all team members.
• Objectively recommends compensation adjustments.
• Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

• Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
• Responsible for ensuring KPI objectives are met. 
• Creates, implements and documents service delivery regimes associated with each client account. 
• Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
• Oversees the implementation of service delivery program changes as required.
• Oversees service delivery activities and performance of internal Team Members.  Ensures work is completed on time, safely and meet quality requirements.
• Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
• Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

• Responsible for meeting contractual service delivery obligations for each designated client environment
• Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
• Recommends solutions and implements appropriate actions for issues
• Monitors service delivery performance against established metrics/key performance indicators.  Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
• Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
• Provides on-call coverage to front-line team which requires open availability
• Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

• Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
• Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

• Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
• Collaborates with relevant concerned parties on incident management-related requirements 

Health, Safety, Environment & Security

• Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements. 
• Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

• Develops and executes project plans for assigned projects.
• Oversees project delivery; and/or 
• Participates as a member of the Operations Centre team in large company-wide projects. 
• Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

• Responsible for meeting budget for assigned service delivery team.
• Liaises with relevant operations team members and Finance team for reports to monitor expenses. 
• Reviews and approves expenditures.

Regulatory Compliance

• Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

• Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
• Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

• Skilled at managing service delivery and meeting client obligations
• Skilled at emergency preparedness and business continuity planning and execution 
• Intermediate budget management abilities 
• Well-developed communication, influence, persuasion and negotiation skills
• Superior written communication skills 
• Skilled at client relationship management 
• Developed and demonstrated people leadership skills 
• High degree of client service orientation and sense of urgency
• Skilled at delivering projects 
• Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
• Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable. 
• Maintains current knowledge of contact centre service services best practices.
• Solid level knowledge of building management from the perspective of responding to repair requests 
• Community college diploma
• Minimum of 5 years of facility management work experience

Licenses and/or Professional Accreditation

One or more of the following – preferred: 

• 4th Class Power Engineer

Job Summary
This position performs the coupling and uncoupling of tractor trailers. This position moves and maneuvers tractor trailer equipment into position for the tractor trailer and package handling operations. This position may include other work as directed.

Responsibilities:

• Prepares work zone with suitable equipment in accordance with current guidelines.
• Assists with organizing specified set-up.
• Unloads incoming packages manually or using a machine.
• Checks the quantity and condition of delivery units.
• Scans packages using the correct equipment.
• Sorts packages according to the defined processes (UPS department, destination, etc.) then stores them in the areas provided according to categories.
• Fills out documentation or records and validates information on the appropriate media.
• Repositions vehicles according to the established dock plan.
• Cleans work environment during or after operations.
• Reports any malfunctions to the supervisor.

SHIFT TIMINGS:- 2:00 PM to 7:00 PM ( Sunday- Thursday )

Qualifications:

• Meets local age and operations requirements to operate a vehicle
• Knowledge of package handling principles
• High school diploma, GED, or International equivalent
• 2 years' experience driving vehicles - Preferred

The Data Entry Clerk is responsible for all data-entry administrative tasks in the international operations centre. This will include data entry for shipments and daily dispatch, updating both internal and external customer information regarding delivery and pickup data and inventory processing in the warehouse.

The Data Entry Clerk also assists in resolving basic and intermediate level service issues and in package and shipment research. Because of the nature of the work, the Data Entry Clerk will also be working inside a warehouse environment and works with packages that are located on the conveyor belts and inside UPS equipment like package cars, trailer and aircraft unit load devices. This position performs various other tasks as assigned by the International Operations Management Team.

• Job Type: Permanent Position

• Work Shift: Night Shift - Monday to Friday (9:00PM - 2:00AM)*

• Location: 5960 Ferguson Road, Richmond BC - near YVR

*Shift hours will vary according to operational requirements. The location of the UPS centre may not be regularly accessible by public transit during the available shift. A secure form of transportation may be needed. Please check transit availability prior to committing with the shift.

Key Accountabilities:

• Dealing with all data entry activities

• Handling customer issues in a professional manner.

• Dealing with internal and external customer concerns and queries

• Assists in running reports for the department

• Meet set targets on a daily basis

• Responsible for any additional tasks as assigned

Requirements:

• Able to commit working Monday to Friday (five nights per week)

• Have an effective oral/written communication, problem solving, basic research, and time management skills

• Able to work in a warehouse environment with time limited work assignments

• Works well in a team

• Proficiency in spreadsheet applications (like Microsoft Excel)

• Accurate and rapid data entry skills

• Able to lift up to 70-lbs on an occasional basis

• Some experience in a similar work environment would be an advantage, but not necessary

What we offer:

UPS offers a competitive compensation package which includes benefit options including health and dental coverage, group insurance plan, paid vacation, employee stock purchase plan and an unlimited opportunity to grow within the company.

Our employee benefits include the following:

• Training and Development: UPS provides full training for all positions to ensure safety and compliance to policies and regulations;

• Weekly Compensation: Employees are paid on a weekly basis, every Friday;

• Generous Benefits Package: All UPS employees have extended health, dental, and vision benefits;

• Promotion From Within: UPS is a globally known brand and has expanded in many countries and so UPS offers lots of room for advancement in many areas of the business;

• Employee Discounts: All UPS employees have the chance to take advantage in employee discounts when purchasing UPS merchandise and other brands;

__________________________________

The above statements are intended to describe the general nature of the work required for the position and are not intended to be an exhaustive list of all duties and responsibilities.

All candidates must successfully complete a series of interviews in order to qualify. Background and reference checks will also be required.

UPS is committed to Diversity in Employment. We welcome all applicants; however, only qualified candidates will be notified for interviews and tests. Please advise our Talent Acquisitions Representatives if a workplace accommodation is needed. Thank you for your interest in UPS Canada.

UPS Canada is a Federally Regulated Workplace

The Package Handler’s position is a physical fast-paced and labor-intensive role within a warehouse environment that involves sorting/stocking packages as well as loading and unloading them into and out of UPS package delivery vehicles and trailers.

Job Type: Part-Time - Permanent

Work Location: 12424 Dixie Road Caledon ON

Workdays: Tuesday to Saturday (Flexibility to work some Mondays, must be able to work ALL 5 days of the week)

Shift Start: 5:00/5:30 AM shift 3-5 hours a day. (Start times/finish times may vary with operational need.  Flexibility required.)

Pay rate: $18.30/hr. (base rate of $17.30/hr. + an hourly bonus of $1.00).

Key Responsibilities:

• Load and unload packages into package delivery vehicles and trailers
• Learn and properly execute company-established package handling methods
• Sort and stock packages based on postal codes

Requirements:

• Ability to lift up to 70 lbs. (32kg) without assistance
• Full availability to work Monday through Friday (all five days of the week)
• Must be able to work 20- 25 hours per week legally
• Ability to read and memorize postal codes
• Comfortable working in a fast-paced and physically demanding environment
• Comfortable working inside truck trailers and package delivery vehicles
• No prior experience required

Compensation and Benefits:

• Pay rate of $18.300/hr. (base rate of $17.30/hr. + an hourly bonus of $1.00)
• Paid training
• Automatic pay rate progression as per the existing Union Collective Agreement (top rate: $27.01/hr. after 48 months)
• Tuition reimbursement of up to $3,000 per semester
• Extended health and dental benefits after one year of service
• 2 weeks of paid vacation after one year of service
• Immediate access to UPS ‘Employee Discounts’ upon hiring
• Opportunity for advancement within a Fortune 50 Company
• Free onsite parking

Working Conditions:

• Exposed to changing temperatures while working in a warehouse environment.

Of Note:

• In our industry, this position is also known as Warehouse Worker Warehouse Associate Sorter Loader/Unloader and Shipper/Receiver.

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

Posting Period: 27-Sep-2024 to 11-Oct-2024 

The City’s Seniors Services and Long-Term Care Division supports Toronto seniors and residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services. Vulnerable individuals who reside in the community are supported through adult day programs, supportive housing services, tenancy support and homemakers and nurses services. CareTO is our brand for the culture change we are investing in for the City’s 10 directly operated long-term care homes (https://www.toronto.ca/community-people/housing-shelter/rental-housing-tenant-information/finding-housing/long-term-care-homes/careto/). The division values Compassion, Accountability, Respect and Excellence which shape our organizational culture, our priorities, and the experiences of all those who live, work, volunteer, and visit.

Job Description

Provide nursing care to residents/clients in a Long-Term Care facility and provide work direction to nursing staff. Coordinates services within Long-Term Care Facility and the community for the health care needs of residents/clients

Major Responsibilities:

To provide the following Bilingual (French and English) Registered Nurse services:

• Develops, implements, evaluates, and modifies care plans for residents in collaboration with the interdisciplinary team. This is guided by the nursing process of assessment, planning, implementation, and evaluation.
• Provides work direction including assigning duties; establishing priorities; sharing knowledge and expertise, to members of the health care team as required (unregulated care providers, novices, students).
• Assesses the physical, emotional, and psychological well-being of resident through observation and analysis of nursing related assessments, relevant tests, and indicators.
• Transcribes physician and/or nurse practitioner's orders for medication or other treatment.
• Prepares precise dosages of medication in accordance with physician and/or nurse practitioner's orders, including narcotic and controlled drugs, and administers to residents in accordance with College of Nurses of Ontario (CNO) standards.
• Maintains inventory, ensuring medications are properly stored, safe, and secure.
• Administers prescribed treatments and assessments as ordered by the physician and/or relevant practitioners.
• Performs delegated Medical Acts.
• Administers first aid and emergency health measures (example: cardiopulmonary resuscitation).
• Monitors and supports residents with activities of daily living as required.
• Liaises, refers, and advocates with community resources to coordinate, transfers, and departures/deaths: hospitals (acute care, rehabilitation, and palliation), public health department, home care program, long-term care homes, ambulance services, diagnostic services, the coroner's office, and social services.
• Prepares and maintains documentation in accordance with College of Nurses of Ontario standards.
• Counsels, instructs, and confers with resident and family in planning care provides emotional support; acts as an advocate for resident and family; assesses learning needs and engages in health teaching; responds to enquiries, and resolves complaints with the goal to promote a safe and secure environment for all residents.
• Supports, trains, and mentors’ new staff and students.
• Provides nursing care, including counseling, instruction, and the coordination of resident care and participates in continuous quality improvement initiatives to improve resident well-being and care outcomes.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Current registration with the College of Nurses of Ontario as a Registered Nurse.
2. Baccalaureate degree in Nursing or an approved Registered Nursing program equivalent.
3. Experience in long-term care, geriatrics complex continuing care and acute care.
4. Current Basic Cardiac Life Support (B.C.L.S) Certification.
5. Bilingual in English and French in accordance with the French Language Services Act
    

You must also have:

• Ability to effectively communicate and provide services to resident in both French and English
• Fundamental knowledge and practical application of nursing theory, biological and social sciences to the standard established by provincial nursing legislation.
• Ability to apply an analytical decision-making approach drawing on a comprehensive range of evidence-based practice to interpret, analyze and solve problems.
• Ability to perform holistic assessments/reassessments for residents regardless of complexity to establish a comprehensive plan for care and to identify the appropriate category of care provider.
• Ability to recognize, analyze, and interpret deviations from predicted resident response to care/treatment and responds by modifying the plan of care using professional judgement and autonomous decision-making skills.
• Ability to develop, coordinate, monitor care delivery, and evaluate care plans that will promote resident independence and participation in decision making.
• Ability to educate residents and their families in health and wellness strategies to promote restorative care, prevention of disease, and knowledge of good health habits to assist in restoration.
• Knowledge to monitor staff performance and the environment ensuring a safe workplace for staff; provides reinstruction where needed.
• Ability to demonstrate a high level of Customer Service, Fiscal Accountability, Innovation, Result Orientation and Teamwork.
   

Shift Information: Monday to Sunday, 37.5 hours per week

Note: As a condition of employment with the Seniors Services and Long-Term Care, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Long-Term Care Homes Act (O.Reg.79/10).

Job Description: 

• Posting Period: 27-Sep-2024 to 11-Oct-2024 

 The Seniors Services and Long-Term Care (LTC) Division’s Financial Services unit is comprised of three teams.  

• The Budget and Analysis Review Team ensures the Division's operating and capital revenues and expenses are properly budgeted and tracked and works with Divisional leads to address discrepancies. It also ensures that all external funding are used efficiently, and related reporting is complete.  
• The Revenue and Trust Team manages accommodation payments, residents’ trust funds and donations.  
• The Decision Support Team supports reporting and data analytics across the Division and supports development of Tableau as well as other systems that support data collection such as SharePoint and Medallia/CheckMarket. 

Major Responsibilities

• Performs research and prepares operating and capital budget submissions and financial status reports
• Creates spreadsheets and provides additional documentation to support the division's operating and capital budget submissions
• Prepares budget schedules and takes necessary action to effect and maintain control of budget adjustments throughout the year
• Tracks capital budget project progress, expenditures, commitments, completion status and yearend projections
• Develops, prepares and maintains monthly budget variance and forecast reports in relation to Operating budgets for senior management of the Division.
• Develops and prepares financial statements to advise management on the financial status of various operating budget items, using information extracted from corporate and divisional accounting systems and databases
• Reviews Divisional financial statements for accuracy and completeness, determines accounts to be charged on all types of accounting documents, and liaises with Finance staff in establishing new Divisional account code requirements
• Reviews and analyses various expenses and revenue (e.g. payroll, contribution from reserve funds, etc.) and generates appropriate adjustments and timely management information reports
• Reviews all materials and purchase requisitions for availability of funds
• Researches and collects data for reporting the effectiveness and efficiency of Divisional / Unit programs based on performance measurement criteria
• Conducts cost benefit studies and financial research on divisional operations from concept to completion
• Liaises with staff of Accounting Services, Payroll and Financial Planning, and assists in the preparation of financial reports and budget-related correspondence
• Reviews and updates current Divisional procedures as required to facilitate coordination of the division's budget submission, etc.
• Attends meetings to provide and clarify information and resolve issues
• Assists in the processing of subsidy requests and annual information returns.
• Monitors operating, capital and transition project accounts.
• Creates, develops and maintains personnel payroll forecast system for inclusion in the Division's operating budget.
• Provides guidance to accounting clerks in the performance of their duties. Checks and verifies account codes, features of expense

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Degree in accounting, business, or a related field, or an equivalent combination of education and experience.
2. Experience with budget preparation, including complex financial statements, by using budget planning and data visualization tools such as CAPTOR, Public Budget Formulation (PBF) and Tableau is an asset.
3. Experience with cost-sharing programs, account reconciliation, variance analysis, and reporting on financial and performance metrics
4. Experience with computer-based accounting, financial, and purchasing systems (e.g., SAP, RPGS Online), along with the use of database management tools such as Microsoft Excel, Access. 

You must also have:

• A high level of skill in the extraction of large amounts of data from corporate systems and organizing, analyzing and transforming the data into information for management decision making.
• Sound knowledge of financial and accounting principles and practices, maintenance of general and subsidiary ledgers, deployment of control accounts, age analysis of receivables, and Generally Accepted Accounting Principles (GAAP), proficiency in mathematical calculations and high degree of accuracy with figures.
• Ability to communicate clearly and effectively both verbally and in writing, with all levels of staff and with external clients.
• Ability to work in teams and maintain cooperative relationships.
• Ability to maintain confidential information.
• Ability to work in a customer service environment, addressing the service inquires, requests and concerns of clients, the general public and/or staff.
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces
• Familiarity with public sector performance measurement and the ability to research and track useful process and product measures for reporting the effectiveness and efficiency of Divisional programs is an asset.

Possession of a completed or partially completed CPA designation is considered an asset

Please Note:

As a condition of employment with the Senior Services and Long-Term Care Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Fixing Long-Term Care Act, 2021 (O.Reg. 246/22).

Vancouver Fire and Rescue Services (VFRS) is committed to being the international leader in fire, rescue, community risk reduction, and staff safety and wellness. Located on the traditional, ancestral and unceded lands of the the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Sel̓íl̓witulh (Tsleil-Waututh), Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working to be the greenest city in the world. Named among Canada’s Top Employers, and Canada’s Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our team and being part of a dynamic, exciting, inclusive and rewarding workplace.

VFRS employs over 850 people, has 20 fire halls, a training site, and two fire prevention offices. In addition to fire suppression, VFRS provides pre-hospital care, vehicle rescue, marine response, hazardous materials response, technical rescue, and many other emergency services in Vancouver. We work to create safe communities through public education for all ages, fire prevention and inspection services, and by working closely with partner agencies and community groups.

Application Close: Open until vacancies filled

We are committed to service excellence and recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, LGBTQ+ and persons with disabilities are encouraged to apply.

Main Purpose & Function

This is office support work of some variety and complexity. Incumbents of positions assigned to this class require a sound knowledge of office practices and procedures and may require some specialized skill training. The work involves providing information and assistance to the public on routine matters. The work is differentiated from that of the Office Support Clerk I by the greater complexity of the clerical tasks. After a period of on-the-job training, employees of this class work with a minimum of direct supervision as the work is performed according to defined work methods and procedures. Some independence of action is exercised in scheduling work tasks or in the more repetitive aspects of the work. Work is reviewed by a superior in terms of accuracy, completeness and conformance to established work methods.

Specific Duties & Responsibilities:

• Receives and verifies cash and cheques in payment of accounts; makes change and issues correct receipts; balances cash and compiles summary sheets.
• Operates a computer terminal to enter and update records; modifies or removes records; produces standard reports.
• Opens, sorts and batches mailed payments and applies payments to accounts.
• Processes, cheques and maintains a variety of office records, forms, files, reports, statistics, documents and related material; posts entries to simple records; processes incoming and outgoing mail as per departmental procedures.
• Answers inquiries and provides assistance by telephone or in person, ascertains nature of inquiries or complaints and gathers information in order to respond or refer caller as necessary; explains departmental rules and regulations; prepares correspondence using established formats.
• Provides information and assistance regarding the nature, activities and services of the organization to the public at a central information booth or switchboard; directs more detailed inquiries to the appropriate department or staff member; dispenses pamphlets, brochures, maps and other material of an informative nature.
• Transcribes from copy, rough draft, or general instructions a variety of material using word processing software and hardware to enter, record, recall, revise and print the data; as required, establishes appropriate format; reviews work for punctuation, spelling and grammatical correctness.
• Assists in the collation and preparation of elementary statistical reports and tabulations involving some arithmetic calculations.
• Provides admin support to one or more senior positions; interviews callers, screens calls, makes and cancels appointments, processes confidential matters; prepares routine correspondence; may take and transcribe dictation.
• Performs related work as required

Qualifications:
Education and Experience:

• Completion of the 12th school grade including or supplemented by courses in commercial subjects, typing, word processing and some related experience; OR an equivalent combination of training and experience.

Knowledge, Abilities and Skills:

• Considerable knowledge of the practices and procedures used in the operation of word processing equipment and of its capabilities as related to the work performed.
• Considerable knowledge of business English, spelling, punctuation and arithmetic.
• Sound knowledge of modern office practices and procedures.
• Working knowledge of departmental and other regulations, rules, procedures and practices that relate to the position occupied or which govern worksite activities and employee behaviour.
• Working knowledge of departmental functions, responsibilities and activities.
• Ability to perform a variety of clerical, data entry, word-processing, bookkeeping, secretarial, receptionist or other office support functions.
• Ability to prepare routine reports, correspondence and memoranda related to the work.
• Ability to communicate effectively with the public and other staff in supplying factual information and assistance.
• Skill in typing (keyboarding) rapidly and accurately where applicable to the position.

Business Unit/Department: Finance & Supply Chain Mgmt (1150) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: November, 2024

Position End Date: February, 2025

Salary Information: Pay Grade GR-013: $27.04 to $31.66 per hour

Number of Vacancies: 3 

Application Close: October 6th, 2024

Main Purpose and Function

The Administrative Assistant works closely with the Directors, Assistant Directors and senior level managers within the departments and is responsible for providing an extensive range of confidential and sensitive administrative support in a fast-paced environment.  The position supports the Department’s senior management team with the development, implementation and monitoring of a variety of projects to ensure departmental consistency, many of which have a direct impact on labour relations.

The position attends and participates in a wide range of technical and administrative meetings, including senior management team meetings, grievance meetings, peer review meetings with industry stakeholders, public policy meetings with other municipalities and provincial and federal government agencies and professional associations.  The Administrative Assistant records minutes, takes action on issues requiring follow-up and reports on the monitoring of newly implemented departmental processes, policies and procedures, ensuring that policies are being maintained and adhered to.  Additionally, the position tracks and monitors activities within the department on behalf of the Directors and/or Assistant Director(s), reports findings and recommends solutions to the senior management team as required. 

The Administrative Assistant is responsible for handling sensitive and confidential documents, including budget reports, departmental re-organizational structures, grievance hearings, disciplinary letters, performance and/or attendance management files, criminal/driver/police record checks (for staff and businesses and organizations), Human Resources related documents and Council reports.  The position coordinates a wide range of meetings on behalf of the Director, Assistant Directors, and the Business Services Manager, conducts background research, preliminary investigations and retrieves information on various staffing, administrative, regulatory and inter-governmental issues.   Additionally, the Administrative Assistant takes a lead role in the development and implementation of administrative type projects across the department such as establishing and setting up departmental databases and administrative policies and procedures.  Monitors department workflow and ensures adherence to relevant departmental and corporate policies and procedures.

Key Contacts and Reporting Relationships

• The position reports directly to the Business Services Manager of Development, Buildings and Licensing, but also provides support to the Director of Permitting Services, Chief Building Official, Chief Licensing Inspector, Director of Digital Services, and their teams.
• Organizes and provides administrative support to the Building Board of Appeal.
• Communicates with various City staff members, members of the development, building and business community and the external parties.

Specific Duties and Responsibilities

• Maintains the Directors’ calendars, plans, organizes and schedules priorities, appointments and internal and external meetings.  Coordinates group meetings, schedules attendees, drafts agendas and arranges for room and equipment procurement as required. Works with multiple, competing, and challenging priorities to organize appointments, proactively resolve conflicts, and ensure optimal use of Directors’ time.
• Advises the Director(s) and/or Assistant Director(s) on key issues and concerns regarding meetings, urgencies and other priorities.  Determines priority/urgency of issues and delegates requests as required.
• Drafts a variety of confidential departmental correspondence such as budgetary reports, briefing notes for Council, other department heads and/or general managers reports related to organizational re-structuring initiatives and minutes of meetings resulting from public meetings and appeal panels.  Many of these reports related to changes in methods and procedures of operations that may impact wage rates, working conditions, promotional opportunities or reductions, changes or increases in staff. Responds to complaints from the public related to staff performance.
• Drafts, edits, and formats sensitive and confidential departmental correspondence and creates and edits presentations, including PowerPoint.  Prepares, photocopies and distributes reports, presentations, correspondence and spreadsheets as required.
• Carries out preliminary investigations to gather information for the Director and/or Assistant Director(s).  Conducts preliminary interviews with the public filing complaints about employees and/or service delivery, carries out preliminary criminal record checks on bargaining unit staff with Police Departments and forwards as required.
• Develops, leads and implements a variety of departmental administrative quality control projects as assigned on behalf of the Director and/or Assistant Director(s).  Monitors records, identifies gaps in established policies and procedures and makes recommendations to address identified issues.
• Organizes materials for, participates in, and prepares minutes for various City committees /meetings, including the Community Services Department Head’s meetings and Departmental Manager Meetings. 
• Manages the Department’s flow of documents and inquiries.  Screens, reviews, edits and proofreads the Director’s correspondence, including e-mail, telephone calls, and voice mail. 
• Makes decisions in the absence of the Director(s) by determining if an issue needs to be forwarded to the GM, GM Executive Assistant, or may be dealt with by another senior leader.
• Researches, analyzes, summarizes, prepares and distributes a variety of reports, including budget reports, staff movement and turnover, statistics (permits, inspections, license applications etc.), presentations and spreadsheets for the Directors and/or Assistant Director(s) action.  Maintains active project files and handles confidential materials. 
• Reviews draft job descriptions and job evaluation requests for staff, ensures consistency with established departmental policies and procedures and communicates with bargaining unit staff and managers.  Reviews parking decal assignments for departmental staff to ensure applicability with corporate policies.
• Reviews administrative processes and/or statistical reports related to the quality and quantity of services to identify issues/trends.  Recommends solutions aimed at ensuring optimal efficiency within the department to address service delivery gaps for consideration by the Directors and/or Assistant Director(s).
• Screens  signing documents such as refunds for permit and license fees, staff travel/expense forms, DLC waiver forms, HR offer letters, and purchasing requests ensuring departmental procedures and policies have been met prior to the Director’s signature.
• Develops and maintains departmental filing systems, tracks and follows-up on correspondence and inquiries on a variety of administrative, financial and human resource issues, ensuring that responses to requests for information from the public, Mayor and Council, and other City departments are completed in a timely manner.
• Conducts background research and investigations on a variety of regulatory and inter-governmental type issues related to permitting, inspections, licensing, animal control and administrative type issues.  Researches and compiles alternate service delivery models, statistical information related to compliance rates and monitor inspection level activities within various inspection branches providing service to the public. 
• Leads, develops, implements and maintains a variety of departmental databases for employees on information such as technical and administrative policies and procedures and information related to the design and construction of buildings, business industries as well as other stakeholders and the general public.
• Provides back up coverage for the GM’s Executive Assistant, Administrative Assistant III, and under exceptional circumstances, provides back up coverage for the Business Services Manager.
• Schedules and tracks annual performance reviews for Directors and electronically files their teams’ performance reviews.
• Create and submit Electronic Staff Actions Forms, Electronic Compensation Authorization Forms and SuccessFactors Job Requisitions.
• Monitors TFT roles and follows up with Managers regarding extensions.
• Monitors outstanding job requisitions to ensure timely posting. 
• Performs other duties/responsibilities as assigned.

Qualifications

Education and Experience:

• Completion of grade 12 supplemented by courses in office administration
• Minimum of two to three years’ Executive Assistant experience, including experience working at the senior level handling sensitive and confidential information or an equivalent combination of education, training and experience.

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills;
• Highly developed customer service and interpersonal skills with the ability to communicate effectively both orally and in writing with a wide range of employees across the City, including the political level, the members of the public and external contacts; 
• Ability to exercise substantial discretion and deal with sensitive and confidential material in support of senior management, internal audit, and other sensitive areas of City business;
• Interpersonal skills to promote a supportive, respectful, and safe work environment;
• Ability to set priorities and meet goals in a timely manner;
• Ability to deal tactfully and effectively with a wide variety of internal and external contacts including comprehending and interpreting departmental rules and regulations;
• Ability to plan, organize and manage the work of a number of departmental staff while leading administrative type projects on behalf of the Business Services Manager, Directors and/or Assistant Director(s);Ability to record the minutes and report the proceedings of various departmental and committee meetings;
• Ability to be resourceful, flexible, adaptable and possess a high degree of common sense and initiative;
• Ability to research and gather information;
• Ability to make accurate complex arithmetical and statistical computations;
• Superior clerical, mathematical, and statistical aptitude and accuracy with skills at an advanced level using MS Office programs;
• Effective knowledge of correct punctuation, grammatical usage and a comprehensive vocabulary for preparation of business letters, reports and statements;
• Superior knowledge of departmental responsibilities as well as other departments within the City;
• Effective organizational skills to manage a changing workload, track and follow up/follow through on delayed assignments, projects and reports involving other departments;
• Ability to work independently and effectively with minimal supervision, prioritize work schedule, complete assigned duties within timelines;
• Independent judgement and action is exercised in complex and non-routine matters where decisions are made within the framework of established procedures; policy or unusual problems referred to the Directors.  An awareness of ongoing and sometimes sensitive issues and use of discretion in dealing with confidential matters is an essential component of this position.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Development, Buildings & Licensing (1250) 

Affiliation: Exempt 

Employment Type: Regular Full Time 

Position Start Date: November 2024

Salary Information: Pay Grade RNG-030: $56,567 to $70,714 per year

Application Close: October 8, 2024

Salary Information: Training rate is 50% of full-time Bus Operator wage rate ($17.178/hr) (2024 Rates of Pay)

Note: Rates of pay after successful completion of training are as follows:

• 1st - 8th month - 85% of Bus Operator rate ($29.203/hr)
• 9th - 16th month - 90% of Bus Operator rate ($30.920/hr)
• 17th - 24th month - 95% of Bus Operator rate ($32.638/hr)
• After 24 months - Full Bus Operator rate ($34.356/hr) (2024 Rates of Pay)

Location: Transit Service, 1500 St.Laurent 
City: Ottawa, ON 
Job Category: Bus Operator; Transportation
Application Close: 31/10/2024

WHAT YOU NEED TO KNOW

• Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.       
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.  
• Driver’s License Requirement: A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with 0 demerit points accumulated to the City of Ottawa’s satisfaction. 
• Must be able to work shifts, weekends and statutory holidays at a variety of locations.; Additional vacancies may occur during the competition process

• Must be able to pass the Ministry of Transportation of Ontario (MTO) medical exam required to obtain a class "C" license prior to hire.

• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.