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JOB SUMMARY

The Communications Branch of the Paramedic Service is responsible for optimization of CACC services, paramedic system improvements and associated quality improvement programs, effective and efficient paramedic deployment, and public reporting.

You are responsible for providing optimum emergency medical call taking and dispatching services for the Eastern Ontario Catchment Area in accordance with Provincial legislation and City of Ottawa policies. You provide quality and accessible dispatching services in response to the needs of the client/patient.  Service is provided in the most efficient and effective manner possible.

Under direct supervision, you receive and assess calls for medical assistance, provide medical pre-arrival instructions to callers, and deploy emergency vehicles and paramedics to obtain maximum coverage and efficiency. Calls received include, but are not limited to: emergency/distress calls, request for medical service, general information, general inquiry and complaint calls.  Dispatch duties include assigning the most appropriate ambulance/resource (i.e. air ambulance, bike team, marine and tactical teams) to respond to the location of the emergency and providing the ambulance crews with all pertinent information.

EDUCATION AND EXPERIENCE

One year of post-secondary education in Emergency Communications, Public Safety or Health Care.

Minimum of 4 years of experience in a customer service field (face-to-face or telephone).
 

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Superior understanding of the concepts and procedures of medical oriented dispatch and pre-arrival instruction to callers in emergency situations.  
• Working knowledge of aircraft operations (e.g. safety aspects to provide pre-arrival instructions to callers, of response time to effectively schedule ambulance rendezvous, of specialized equipment such as incubators).
• Thorough knowledge of medical and technical terminology and all aspects of ambulance operations.
• Working knowledge of appropriate sections of the Ambulance Act, Mental Health Act, Coroners Act, C.A.C.C. Manual of Practice, Dispatch Priority Card Index, and A.S.5-D Manual.
• Superior knowledge of streets, roadways, communities and transportation systems.
• Ability to interpret various plans and maps.
• Working knowledge in policies and procedures of Emergency Medical Services
• Working knowledge of current methods, techniques, and theories used in pre-hospital care at the Basic and Advanced Life Support levels and ability to apply them competently.
• Working knowledge of the operation and maintenance requirements of the various types of equipment and vehicles used by Ottawa Paramedic Service.
• Working knowledge in utilizing corporate software used in the Ottawa Paramedic Service Communications, including but not limited to radio, telephone and computer systems i.e. CAD, Outlook, Word, Internet and any technological upgrades.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Deal with constant emergency, high stress situations over the telephone;
• Communicate effectively and tactfully both orally and in writing; 
• Make sound, independent decisions and exercise discretion in decision making, during emergency, distress, difficult or stressful situations and, be accountable for such decisions;
• Perform multi-tasks;
• Read, interpret, understand and explain policies and procedures including Ottawa Paramedic Service protocols;
• Superior data entry, typing and keyboard skills;
• Strong memory recall;
• Effective organization skills;
• Ability to use and operate basic office and telecommunications equipment including fax machines photocopiers, computer, printer and email;
• Establish and maintain effective working relationships with Ottawa Paramedic Service staff and members of allied emergency services
• Strong interpersonal and communication skills combined with excellent customer service skills
• Professional, polite and patient telephone and radio demeanor
• Must be able to meet deadlines
• Flexibility and adaptability
• Strong service attitude
• Ability to work effectively in a team environment
• Good attendance record
• Punctual, reliable and dependable
• Ability to work effectively within a 24/7 shift operation.

JOB SUMMARY

Resident Care is responsible for the planning, coordinated development, management and implementation of long term care home nursing and personal care activities, programs, services and initiatives to the residents of a municipal long term care facility. 

In collaboration with the multi-disciplinary team, you provide nursing and personal care to residents, with an emphasis on resident safety and engagement. 

EDUCATION AND EXPERIENCE

Completion of 2 year community college Registered Practical Nurse diploma

Minimum of 6 months of related experience, preferably in a geriatric-gerontology or long-term care setting

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Basic knowledge of applicable legislation and regulations such as:  Regulated Health Professions Act, Health Care Consent Act, Nursing Act, Mental Health Act, Professional Misconduct and Controlled Act, professional standards, Code of Ethics, practice expectations 
• Infection control guidelines 
• Medication administration standards 
• Nursing documentation standards 
• Principles of verbal and non-verbal communication 
• Transfer and positioning techniques for persons requiring long term care
• General knowledge of computer software applications including word processing and mail applications (e.g.: Word, Outlook)
• Must possess the training, experience and knowledge to organize the work and its performance
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Function as an effective team member
• Provide quality care using the knowledge, skills, judgement and attitudes needed to practice safely 
• Administer medications and perform nursing care procedures safely 
• Identify and report changes in resident condition or needs through observation of physical and mental condition/behaviour 
• Coordinate care activities of Unregulated Health Care Providers (Health Care Aides) in an effective manner that promotes quality resident care 
• Organize and prioritize workload 
• Maintain confidentiality and its application to resident records 
• Manage time effectively
• Strong organization skills
• Excellent interpersonal & communication skills
• Tact, initiative, good judgement
• Reliable, adaptable, patient, discrete, flexible
• Competence in medication administration
• Demonstrates respect for resident choice, privacy and confidentiality
• Adaptable to change
• Meets the physical demands of the job

JOB SUMMARY

The mandate of the Health Promotion Service area is to advocate for safe, supportive, healthy community environments through the development of healthy public policy and the delivery of programs associated with Healthy Growth and Development, Chronic Disease Prevention, School Health, Immunization, Dental Health, and for advancing the development of healthy public policy to effect system-wide change that improves the population’s health while addressing inequities in the health of subpopulations in Ottawa.

You provide dental public health services as mandated under the Health Protection and Promotion Act and its regulations. You also perform clinical dental hygiene duties for patients at City of Ottawa dental clinics.

EDUCATION AND EXPERIENCE

Completion of 2 year diploma program in Dental Hygiene.

Less than 1 year of experience required, preferably working in a private dental practice or public health environment.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• The theory and practice of dental hygiene
• Principles of prevention of dental diseases
• Sterilization techniques
• Determinants of Health
• Teaching and motivational techniques
• Socially funded Dental Programs (Ontario Works, CINOT, Children’s Aid Society, Ontario Disability Support Program, Low Income Dental Plan etc.)

COMPETENCIES, SKILLS AND ABILITIES

• Perform the legislated duties of a dental hygienist with an acceptable degree of quantity and quality in a safe and effective manner.
• Maintains records in accordance with policy and procedures.
• Responds to and refers enquiries appropriately.
• Deals effectively with various school and community based staff, children and their parents/guardians and dental professionals.
• Ability to plan yearly screenings and organize schedule.
• Deals effectively with multicultural groups and individuals
• Effective interpersonal relationships with public and coworkers
• Adaptability and flexibility
• Punctuality and reliability
• Maturity and good judgement
• Self motivated and shows initiative
• Ability to communicate with a multicultural client group
• Tact discretion, professionalism and enthusiasm

JOB SUMMARY

The mandate of the Health Promotion Service area is to advocate for safe, supportive, healthy community environments through the development of healthy public policy and the delivery of programs associated with Healthy Growth and Development, Chronic Disease Prevention, School Health, Immunization, Dental Health, and for advancing the development of healthy public policy to effect system-wide change that improves the population’s health while addressing inequities in the health of subpopulations in Ottawa.
 
You:

• provide dental services to the community by performing all phases of general dentistry, including diagnostic, preventive, restorative, oral surgery, periodontics, prosthodontics, endodontics and minor orthodontics in accordance with the rules and regulations for standards of care set forth by the Royal College of Dental Surgeons of Ontario (RCDSO);
• provide the above dental services in a time efficient manner while maintaining quality of service;
• supervise the day-to-day administration of the dental clinic operations and dental clinic staff in accordance with Ottawa Public Health (OPH) policies and procedures;
• participate in clinic staff assignments and responsibilities; 
• collaborate with other health care providers as required to provide necessary dental care;
• provide referral of patients to other health care providers as required;
• actively engage patients/parents to improve oral health habits and enable them to achieve optimal oral health;
• maintain adequate patient records and documentation of patient care in accordance with standards set forth by the RCDSO and OPH policies and procedures; and
• collect, use and disclose any and all patient information only as necessary for the provision of services under this Agreement and comply with the privacy requirements of the Personal Health Information Protection Act, 2004, S.O. 2004, c. 3, Sched. A.
   

EDUCATION AND EXPERIENCE

Doctor of Dental Surgery

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Up-to-date knowledge and ability to provide emergency medical care to patients receiving dental services at the OPH dental clinic; 
• Up-to-date knowledge of the Royal College of Dental Surgeons of Ontario’s standards of practice, guidelines, practice advisories and other publications;
• Up-to-date knowledge of current issues and technical advances in the field of dentistry;
• Thorough knowledge of all dental benefit programs administered by the OPH Dental Health Program;
• Be familiar with all policies and procedures as outlined in the OPH Dental Health Program manual;  
• Must be familiar with applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the workplace, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.
   

COMPETENCIES, SKILLS AND ABILITIES

Leadership Competencies 
The key competencies that describe the skills and behaviours expected to be demonstrated by managers and supervisors at the City of Ottawa are available on Ozone. The seven Leadership Competencies, which align with Servant Leadership, are: 
 

• Strategic Leadership - Sets/implements the strategic direction, understands internal and external trends, the political sensitivities of the organization and applies this knowledge to support the long-term vision and success of the City 
• Demonstrates Business Sense – Understands the impact of decisions on the business and the ability to strive to improve business performance; requires an awareness of business issues, processes and outcomes as they impact the community, the City’s reputation and strategic direction 
• Builds Collaborative Relationships - Proactively communicates, builds and utilizes professional relationships and partnerships with all internal and external stakeholders 
• Fosters Innovation and Change - Develops an environment that embraces innovation and efficiently integrates change into the organization 
• Engages Employees - Leads, coaches, mentors and develops an engaged, diverse workforce of individuals and teams, where work is performed in a safe, respectful environment and successes are recognized and celebrated regularly 
• Delivers Results - Creates effective plans and performance measures, holds themselves and others accountable for measurable, high quality, timely and cost-effective results 
• Client-centric Focus - Serves the client interest through focusing individual, team and organization effort on identifying and meeting key and diverse client needs (the term “client” includes both internal and external clients) 
   

Job Summary

Under supervision of the Risk Reduction Officer, this position performs bylaw inspections enforcement. 

Duties & Responsibilities

• Conducts inspections of buildings, structures, and places in an assigned area to identify and locate fire hazards and to ensure compliance with the Fire Department Bylaws, Acts, and other legislation where applicable.
• Inspects concerns of reported deficiencies on properties to ensure compliance with the Property Maintenance Nuisance & Abatement Bylaw, Swimming Pool Bylaw, the Saskatoon Fire & Protective Services Bylaw and any other Act or bylaw as required.
• Issues corrective notices, letters, tickets, and orders under the reference of the appropriate legislation and is responsible for other enforcement and compliance activities as required.
• Enters inspection data into the designated software program and electronic filing system.
• Prepares and provides evidence and appears in court and appeal hearings as required.
• Provides training and education to internal and external stakeholders, as required.
• Performs other related duties as assigned.

Qualifications

Education, Training and Experience Requirements

• Grade 12 or equivalent.
• NFPA 1031 Fire Inspector Level I & II OR NFPA 1030 Fire Inspector (IFSAC or ProBoard accredited), certified or ability to achieve certification upon hire.
• Four years’ related experience in bylaw enforcement.
• Experience in the area of fire prevention and inspection would be considered an asset.
• Possession of a valid Saskatchewan Class 5 Driver’s Licence.
• Current driver’s abstract from SGI demonstrating a safe driving record.

 

Knowledge, Abilities and Skills

• Demonstrated knowledge of Fire Department functions and procedures.
• Demonstrated knowledge of applicable Provincial legislation and Municipal bylaws.
• Considerable knowledge of the National Fire and Building Codes and applicable standards.
• Demonstrated ability to communicate effectively orally and in writing, including preparing and presenting formal information and decision reports.
• Demonstrated ability to establish and maintain positive and productive working relationships with other employees, civic officials, representatives of other agencies and the public.
• Ability to work independently.
• Ability to exercise good judgement in the application of fire prevention standards.
• Ability to adapt to changing technology. 

Requires Security Check

Additional Requirements

Shift work and weekend work will be involved.

Job Summary

Through deep knowledge of the clients business, people and organizational needs, the SR HR Business Partner (SRBP) effectively diagnoses issues, recommends solutions, and engages and brokers the appropriate resources to provide strategic HR services that support successful achievement of business objectives and goals across the organization. The SRBP will be accountable for providing strategic support to the multiple business lines within a highly complex organization. The SRBP will apply strong technical expertise, knowledge of the business and environment, and situation specific analysis to develop and implement new concepts, techniques, and standards to address organizational and people-related challenges across the City of Saskatoon. The SRBP is responsible for ensuring alignment between the business operations and HR practices and objectives. The incumbent has a keen understanding of the businesss strategy, providing dynamic solutions using experience, data analyses and organizational agility to guide decision making. This position will provide consulting and coaching to departmental leaders in order to support the Citys vision, mission and overall objectives. The Senior Business Partner acts as a trusted advisor for designated business groups across all aspects of HR. Reporting to the Manager, HR Business Partners, the SRBP works with leaders from the business as well as other HR areas to define needs, provide input to the development of people strategies, lead HR colleagues to achieve the strategy and translate the impact via measurable results.

Duties & Responsibilities

• Understands business strategy, assesses needs and barriers in order to drive business performance through development and delivery of people strategy and solutions
• Participates and represents HR in strategic business plan development and on-going business meetings / decisions with business line leaders. Identifies the right HR strategy and solutions to meet business objectives, provide strategic direction for the business.
• Partners with leaders to establish department objective by developing short and longer term people strategies and annual goal setting process to ensure alignment to business groups and strategic priorities
• Fosters and execute people related solutions aligned to enterprise priorities and plans
• Provides ongoing HR consulting services to employees and leaders on HR programs, practices, policies, legislation and regulatory requirements including interpretation of policy, identification of risk, impact to the business and recommend solutions using considerable judgement
• Provides coaching and counseling advice to managers and employees, and work to resolve employee relations issues quickly
• Participates in project teams, coordinate and implement initiatives while simultaneously ensuring proper communication and collaboration within business departments and with business partners
• Ensures alignment between people management strategies and the existing business policies and procedures
• Partners with stakeholders and business partners to ensure that the best practices are being adopted, ensuring the delivery of projects and key deliverables are met within the specified timelines
• Analyses and report on KPIs and trends related to human capital in the business and use the findings to develop strategies and solutions to issues that affect the business employee relations
• Reviews leadership capability across departments within the business and develop and recommend action plans accordingly, analyses human resources program activity, conducts performance analyses of the programs , prepares reports and proposals from findings and presents them to senior management for consideration
• Uses a data driven HR Business Partner strategy in making fact based decisions that have considerable impact to the business
• Maintains awareness of emerging trends and best practices within the business group and in external environment to ensure alignment of business objectives to people strategy
• Active in social, cultural and educational projects that reflect the values and beliefs of the business
• Monitors and challenge existing labour policies and procedures in the business, constantly ensuring alignment with the business's values
• Manages relationships with key third party providers to meet business challenges and identify business opportunities
• Facilitates smooth and effective communication between all levels of HR as well as stakeholders, business partners and workers union

Qualifications

• Degree in Human Resources, Commerce, Business Administration or related field from a recognized University. Educational and experience equivalences may be considered
• HR accreditation such as CPHR (Chartered Professional in Human Resource)
• 10+ years' progressively responsible experience in human resources related to a HR Business Partner
• Seasoned HR professional who can demonstrate relationship management breadth and influence in leading, planning and executing complex/strategic initiatives
• Solid foundational knowledge & demonstrated experience working across all disciplines of HR
• Demonstrated ability to use sound judgement and decision making skills, with the ability to provide and support your recommendations.
• Demonstrated success in supporting complex HR and LR issues with Senior Leadership.
• Advanced capability in strategic human resources management, innovative and visionary planning and implementation, analysis and informed decision making, coaching and leadership and communications
• Demonstrable evidence of HR expertise and thought leadership
• Ability to effectively deal with day to day issues and move them forward while earning the right to be at the table early to provide expert counsel and consultation to business partners on their strategic plans
• Ability to prioritize high volume and effectively deal with competing priorities for multiple stakeholders
• Demonstrated leadership skills with a superior ability to make things happen through the use of impact and influencing skills
• Strong change management skills with demonstrated ability to act as a catalyst for change within a business
• Gravitates to work with multiple stakeholders including senior leaders
• Proven track record of delivering results by demonstrating the ability to take independent action with a strong sense of urgency
• Strong organizational skills, with the ability to work in a fast-paced environment and manage multiple deadlines and priorities
• Strong relationship, interpersonal, influencing and negotiation skills
• Highly developed critical thinking, analytical and problem-solving skills
• Excellent communication skills (both written and verbal)
• Self-motivated team player with high energy and ability to work independently
• Possession of a valid Saskatchewan Class 5 Driver’s Licence.