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Canadian Blood Services is looking for a Regular part-time Customer Care Associate to join our dynamic Donor Relations & Field Operations team. 

The Donor Relations & Field Operations team is responsible for supporting Canadian Blood Services by providing exceptional customer service while communicating with customers.  In this role, you will act as an ambassador to Canadian Blood Services following our commitment to donors by delivering exceptional experiences that are easy and personal and where everyone feels valued.  As a Customer Care Associate, you will be responsible for handling more advanced, complex inquiries, while encouraging eligible and potential donors to donate to meet collections required for blood and blood products in Canada.

Formula for success

• Leveraging your excellent customer service skills, you will analyze a customer's service needs, provide consistent high-quality customer service experience, advocate for our customers, and, refer them to other service or technical departments for follow up as needed.
• Utilizing your superior interpersonal and communication skills you will respond to a variety of inquiries and feedback received from external stakeholders such as the public, donors, registrants, customers and support internal stakeholders.  Information is received via a variety of channels including but not limited to chat, voice, email, survey case management and social media.
• You will clarify and record information received in a complete, accurate, concise, and timely manner actioning as appropriate.
• As a team player, you will build effective relationships, by delivering a personalized, consistent, and exceptional experience every time as well as ensuring responses are empathetic, respectful, regardless of interaction channel.
• You will perform other related duties as required.
   

Desired education and skills

• Completion of secondary education in Communication Studies, Social Media, or in a relevant discipline from a recognized academic institution, preferably courses in a Professional Writing-Communications, Creative Writing, or equivalent.
• Minimum three (3) years demonstrated experience in a contact centre/customer service environment.
• Knowledge and expertise in multiple social media platforms and creating social media engagement and posts.  Experience using social media management tools is an asset.
• An equivalent combination of education, training and experience may be considered.
• Exceptional interpersonal skills, with the ability to work and collaborate effectively with colleagues from different departments and backgrounds.
• Highly developed written and verbal communication skills.  Fluency in French is preferred.
• Ability to meet tight deadlines and respond quickly to urgent matters while maintaining a positive attitude and excellent customer service skills.

What we offer you

• Pro-rated vacation accrued.
• Payment in lieu of holidays.
• Comprehensive benefit package for you and your family.
• Premiums paid according to the collective agreement. 
• Defined benefitpension plan. 
• Employee discounts, wellness program, professional resources.

What you can expect

• This role will work in a hybrid environment with requirements to be onsite at the National Contact Centre at 300 Elm St., Sudbury, Ontario 40 % of the time/days of the week.

The Logistics team is responsible for supporting Canadian Blood Services by utilizingbest practices to ensure the safe transportation of personnel, donors, equipment, blood products and supplies. Our Drivers do more than drive.In this role, you will assist in setting up booths, tables, and other equipment to ensure mobile donor events are ready for use in addition to transporting people and products integral to Canada’s Lifeline.

Formula for success

• Utilizing your experience with driving and transportation you will ensure that blood and blood products are transported in accordance with safety measures and procedures and are kept at an appropriate temperature. You will also ensure the safety of employees, donors and/or volunteers travelling with you. 
• Drawing on your knowledge of safe transportation procedures and your attention to detail, you will conduct pre-trip inspections to ensure equipment is in proper working order, and accurately complete all required documentation. 
• Leveraging your customer service skills, you will assist the collections team by greeting and helping donors book or rebook appointments as required. 
• You will assist with setting up systems and Wi-Fi connections for mobile events by utilizing your familiarity with technology and aptitude for learning new programs.  
• Utilizing your superior interpersonal and communication skills you will work with staff to carry and set up/dismantle equipment and supplies. You will also load and unload equipment and supplies at donor centre sites and upon return to centre.

Desired education and skills

• Completion of high school diploma or equivalent. 
• Must possess a valid Manitoba Class 4 drivers license and a clean commercial drivers abstract from within the last 30 days. 
• Minimum 24 months verifiable professional driving experience as a commercial vehicle driver, within the last 3 years. 
• Basic computer skills and the ability to learn new systems and programs. 
• A willingness to learn procedures in a regulatory environment. 
• Ability to communicate effectively in English. A second language is considered an asset.

What we offer you

• Safe vehicles are provided with stringent maintenance schedules and inspections. 
• Paid vacation pro-rated to hours worked.
• Payment in lieu of holidays.
• Comprehensive group health, dental and vision benefits for you and your family.
• Premiums paid according to the collective agreement.
• Defined benefitpension plan. 
• Employee discounts, wellness program, professional resources. 
• Variety in your job, including ongoing training and development.

What you can expect

• Shifts/hours - must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services fixed and mobile donor centers. Shifts include days, evenings, weekends, and statutory holidays, some shifts may be 8-11 hours long.
• There will be no long haul or cross border driving required. 
• Physical capability to load, unload, push and carry heavy clinic equipment and supplies. This will include stooping, kneeling, crouching, lifting up to 23 kg (50 lbs.), pulling, and pushing up to 136 kg (300 lbs.) on a wheeled platform. 
• Strong culture of mutual respect and integrity.

• Competitive salaries 

• A hybrid work environment with the possibility to work from home 2 days a week  

• Advantageous corporate agreements 

• Full range of group insurance benefits 

• Group retirement pension plan with employer contribution 

• Purchase option of company stocks 

• Group RRSP 

• Health and wellness program in the workplace 

• Assistance program for employees and their families 

• Saputo products at a discounted price 

Benefits

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Bonus

Other benefits

• Other benefits
• Parking available

How to apply

By email

[email protected]

By mail

25-96 Lewes Blvd.Whitehorse, YTY1A 4S6

Include this reference number in your application

75110 - Construction trades helpers and labourers

How-to-apply instructions

Here is what you must include in your application:

• Job reference number
• Cover letter

Work setting

• Restaurant

Responsibilities

Tasks

• Requisition food and kitchen supplies
• Supervise and co-ordinate activities of staff who prepare and portion food
• Ensure that food and service meet quality control standards
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports
• Supervise and check assembly of trays
• Establish work schedules

Supervision

• 3-4 people
• Food service counter attendants and food preparers

Additional information

Work conditions and physical capabilities

• Work under pressure
• Standing for extended periods

How to apply

1

By email

[email protected]

In person

981 Brock Road suite 3 & 4Pickering, ONL1W 4A7Between 03:30 p.m. and 04:00 a.m.

Work setting

• Urban area
• Coffee shop
• Restaurant
• Fast food

Responsibilities

Tasks

• Clean and sanitize items such as dishwasher mats, carts and waste disposal units
• Place dishes in storage area
• Replenish condiments and other supplies at tables and serving areas
• Sanitize and wash dishes and other items by hand
• Scour pots and pans
• Keep records of the quantities of food used
• Package take-out food
• Portion and wrap foods
• Prepare, heat and finish simple food items
• Serve customers at counters or buffet tables
• Stock refrigerators and salad bars
• Take customers' orders
• Use manual and electrical appliances to clean, peel, slice and trim foodstuffs
• Clean and sanitize kitchen including work surfaces, cupboards, storage areas, appliances and equipment
• Handle and store cleaning products
• Receive, unpack and store supplies in refrigerators, freezers, cupboards and other storage areas
• Remove kitchen garbage and trash
• Sweep, mop, wash and polish floors
• Wash, peel and cut vegetables and fruit
• Advise on menu selections
• Serve food and beverages
• Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
• Describe menu items including daily specials for customers
• Greet customers

Experience and specialization

Equipment and machinery experience

• Conventional oven
• Electronic cash register
• Food dispensers
• Grill

Additional information

Security and safety

• Bondable

Transportation/travel information

• Own transportation
• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Handling heavy loads
• Physically demanding
• Repetitive tasks
• Standing for extended periods
• Work under pressure
• Attention to detail

Weight handling

• Up to 9 kg (20 lbs)

Personal suitability

• Client focus
• Efficient interpersonal skills
• Reliability
• Team player
• Ability to multitask
• Initiative
• Dependability
• Positive attitude
• Excellent oral communication
• Organized

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus
• Gratuities
• Group insurance benefits
• Life insurance
• Night shift premium

Long term benefits

• Long-term care insurance

Other benefits

• Free parking available
• Learning/training paid by employer
• Other benefits
• Team building opportunities
• Parking available

How to apply

In person

1 Pine Grove DriveHalifax, NSB3R 1S2Between 09:00 a.m. and 08:00 p.m.

How-to-apply instructions

Here is what you must include in your application:

• Highest level of education and name of institution where it was completed

Work setting

• Various locations

Responsibilities

Tasks

• Operate heavy equipment
• Clean and lubricate equipment and refill equipment tanks
• Operate computer controlled equipment
• Perform minor repairs to equipment

Credentials

Certificates, licences, memberships, and courses 

• Heavy Equipment Operator Trade Certification

Additional information

Work conditions and physical capabilities

• Attention to detail

The employer accepts applications from:

• Canadian citizens and permanent or temporary residents of Canada.
• Other candidates with or without a valid Canadian work permit.

How to apply

By email

[email protected]

Responsibilities

Tasks

• Determine and establish office procedures and routines
• Schedule and confirm appointments
• Answer telephone and relay telephone calls and messages
• Compile data, statistics and other information
• Order office supplies and maintain inventory
• Greet people and direct them to contacts or service areas
• Type and proofread correspondence, forms and other documents

Experience and specialization

Computer and technology knowledge

• MS Office
• Electronic mail
•  

The employer accepts applications from:

• Canadian citizens and permanent or temporary residents of Canada.
• Other candidates with or without a valid Canadian work permit.

How to apply

By email

[email protected]

Work site environment

• Noisy
• Odours
• Wet/damp
• Hot

Responsibilities

Tasks

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Ensure that food and service meet quality control standards
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports
• Supervise and check assembly of trays
• Establish work schedules

Supervision

• 11-15 people

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Tight deadlines
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling
• Walking
• Physically demanding

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Team player

80 Rideau St Ottawa, ON K1N 9J7

How to apply

By email

[email protected]

Responsibilities

Tasks

• Load, unload and transport construction materials
• Clean and lubricate cranes
• Mix, pour and spread materials such as concrete and asphalt
• Clean and pile salvaged materials
• Perform routine maintenance work
• Clean up chemical spills and other contaminants

How to apply

By email

[email protected]

By mail

7583 Cumberland StreetBurnaby, BCV3N 3X7

Responsibilities

Tasks

• Clear and clean tables, trays and chairs
• Replenish condiments and other supplies at tables and serving areas
• Keep records of the quantities of food used
• Package take-out food
• Portion and wrap foods
• Prepare, heat and finish simple food items
• Serve customers at counters or buffet tables
• Stock refrigerators and salad bars
• Take customers' orders
• Clean and sanitize kitchen including work surfaces, cupboards, storage areas, appliances and equipment
• Receive, unpack and store supplies in refrigerators, freezers, cupboards and other storage areas
• Remove kitchen garbage and trash
• Sweep, mop, wash and polish floors

Experience and specialization

Equipment and machinery experience

• Deep fryer
• Electronic cash register
• Grill

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Reliability
• Team player

Benefits

Financial benefits

• Group insurance benefits

Other benefits

• Other benefits

How to apply

By email

[email protected]

By phone

250-860-6757 Between 08:00 a.m. and 06:00 p.m.

By mail

1938 Kane RdKelowna, BCV1V 2J9

In person

1938 Kane RdKelowna, BCV1V 2J9Between 08:00 a.m. and 06:00 p.m.