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Weekly Hours: 40 

Weekly Hours: 36.67 

As the Customer Experience and Continuous Improvement Lead, you have an integrated operational role within Waste Services, developing, leading, and managing the implementation of the branch's Customer Experience work plan across various customer channels and lines of business.. You will play a key role in interpreting customer experience (CX) data to advise and lead projects as well as to collaborate across all sections of the branch.

Your success will be measured by your ability to build relationships with various stakeholders, using your expertise to improve the business of Waste Services, and the efficient processing of data from surveys, while providing concrete recommendations.

What will you be doing?

• Act as the “Voice of Customer” gathering customer insights through qualitative and quantitative research methods, including: 
  
  • Leveraging operational data such as call centre data, web traffic
  • Coordinating Listen, Interpret, React and Monitor activities
  • Highlighting opportunities for improvement
• Manage, analyze, interpret and report on customer data and CX performance indicators, highlighting opportunities for improvement suggested by the data, including presenting information to sections and working with the section to implement those recommendations
• Work with leadership across the branch to set CX performance targets and drive continuous improvement at the operational level
• Interact regularly with customer experience metrics, including: 
  
  • Monitoring and tracking improvements to metrics, and exploring opportunities to improve citizen experience within the branch
  • Developing and monitoring key branch citizen/customer measures
  • Communicating customer insights out to business areas
  • Report to Branch on data, insights and recommendations
• Manage the creation, configuration and deployment of real-time customer experience surveys working with corporate partners
• Alongside our Communications partners, ensure the customer experience is consistent across all digital and print platforms through consistent messaging, direction and policy guidance related to Waste Services
• Lead and improve upon customer messaging channels provided to customers, including ensuring call centre, 311, website, WasteWise app and print materials are consistent, efficient and easy to use
• Lead CX-oriented special projects for the branch, collaborating with corporate partners in service design, analytics, education, community engagement and technology
• Support customer journey mapping and integration of lessons learned into operational areas across the branch, if required
• Advise on the branch's CX data visualization and business intelligence approach
• Lead and facilitate design thinking workshops, specifically in the form of ideation sessions
• Collaborate with research partners and vendors to complete customer / market research studies
• Lead analysis of new products and services in development, such as recruiting customer samples, designing assessment criteria, refining / analyzing results and reporting findings to various stakeholders
• Identify and deliver information related to operational lines of business (Collections, Sustainable Waste Processing, Business Integration)
• Other related duties as required

Qualifications

• A degree (or higher or equivalent) in Business, Marketing, Commerce or a related field, such as the fields of research and/or customer experience
• Minimum 5 years of experience in the field of community work, including demonstrated competency in program development, organization development and provision of information/referral

Assets:

• A specialized interest and experience in customer experience, marketing, research and/or technology
• Project Management Profession or other PMI certificates
• Additional training/coursework and/or experience in one or more of the following areas is an asset:
  
  • Project management
  • Customer experience
  • Change management

Skills Required for Success:

• Knowledge of service design and continuous improvement approaches, including human-centered design approaches and CX technologies
• Knowledge of subjects applicable to the field, including marketing, research, program planning and customer outreach
• Ability to gain acceptance and build/maintain strong relationships with a variety of internal and external stakeholders at various levels of authority
• Ability to work independently as well as contribute to the goals of a larger team
• Ability to recognize and manage group dynamics
• Ability to chair committees and meetings
• Demonstrated ability to both lead projects and work as part of a project team in a support role
• Negotiation skills, including the ability to respond to difficult situations and resolve conflict
• Excellent written and verbal communication skills, including the ability to understand customer needs, write in plain language, facilitate surveys and focus groups, and present to groups
• Alignment to our Art of Inclusion: Our Diversity and Inclusion Framework
• Alignment to our Cultural Commitments
• Alignment to our Leadership Competencies
• Applicants may be tested

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https://bit.ly/COEbenefits

Up to 1 Temporary Position up to 15 months

Hours of Work: 33.75 hours ; Monday - Friday

The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

Salary: $43.098 - $54.113 (Hourly); $75,927.900 - $95,333.580 (Annually)

Talent Acquisition Consultant: NC/SG

Classification Title: Recreation Officer II
Posting Date: Sep 10, 2024
Closing Date: Sept 24, 2024 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Temporary Full-time
Union: CSU 52
Department: City Operations
Work Location(s): Kennedale Facility, 12840 58 Street NW Edmonton T5A 4L3

**This posting is for one (1) full-time temporary position ending on or before Oct 1, 2025**

The Edmonton Police Service, in cooperation with other agencies and the citizens of Edmonton, is integral in preserving the quality of life in our community by increasing public safety and security. Join the CPIC (Canadian Police Information Centre) Unit where we offer a dynamic work environment and challenging and rewarding career opportunities, variety of work, and the ability to contribute to your community. 

Reporting to a CPIC Team Leader, an Operator’s primary responsibility involves the disseminating of confidential information by radio, telephone, in-person, and via the CPIC system to police personnel and authorized outside agencies. Operators consult and collaborate with law enforcement agencies across Canada and internationally to ensure information is accurate, reliable, and purposeful. The CPIC Unit requires individual with excellent communication skills to assume the following responsibilities: 

• Process criminal and traffic warrants, other court orders and police reports as required in a timely sensitive manner.
• Perform data entry, removal and maintenance of agency records on the CPIC system.
• Enter, audit, monitor and act upon requests received via CPIC message, in-person, telephone, fax and take appropriate action.
• Respond to police field unit requests for information from specialized police databases and disseminate using radio operations, telephone and in person.
• Transcribing live information using radio operations and telephone. 
• Retrieving and re-filing files.
• Performing other related duties as required. 

Qualifications

• Completion of the twelfth (12th) school grade. Incumbents must complete a CPIC training course within two (2) years of appointment.
• A minimum of three (3) years progressively responsible and diversified office and information processing experience including one (1) year within a police operational or police records environment.
• Extensive experience in data entry and retrieval of information from databases.
• Excellent interpersonal customer service skills and effective communication (oral and written) skills with attention to detail.
• Excellent ability to transcribe information with a high degree of accuracy.
• Demonstrated ability to work effectively under pressure utilizing excellent organizational and multi-tasking skills.
• Experience in radio communications would be considered an asset.
• Strong reading and comprehension skills. 
• Ability to meet the physical demands of the position, including the bending, lifting of banker boxes, etc.
• Proven ability to make sound judgments in a high-pressure environment and remain calm in stressful situations.
• Applicants may be tested.
• As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.

Hours of Work:

40 hours per week, 12-hour shifts, rotating between days and nights every two weeks, four shifts on, four days off.  

Salary Range:

21B, Salary Grade: 008, $24.824 - $31.109 (Hourly), $1,985.90 - $2,488.70 (Bi-Weekly), $51,832.51 - $64,955.59 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
 
General:

• The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
• We are an equal opportunity employer.  We welcome diversity and encourage applications from all qualified individuals.
• Please include a current resume and covering letter with your online application. Please clearly indicate in your cover letter whether you are applying for permanent or temporary position. 

The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan.  All of these agreements promote labour mobility between the Provinces.  Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.

HR Technician: VH

Classification Title: CPIC Information Operator I
Posting Date: Sep 10, 2024
Closing Date: Sep 17, 2024, 11:59:00 PM (MST)
Number of Openings (up to): 1 - Temporary Full-time
Union: CSU 52
Department: Edmonton Police Service
Work Location(s): Southwest Division, 1351 Windermere Way SW Edmonton

Number of Positions: Up to 8
Closing Date: 09/25/2024

Hourly Rate/Salary: 25.80 - 28.72 
Hours of Work: Must be able to work 40 hours per week morning or afternoon shifts during the winter months. Occasional overtime hours and rotation between the yards may be required.
Work Location: Various Locations
Department/Division/Section: T&W/Transportation&Works Dept , T&W/Works Operations & Mntce Division , Works Admin,Operations & Maintenance 
Non-Union/Union: CUPE 

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online. 

All personal information is collected under the authority of the Municipal Act. 

Closing Date: 09/23/2024

Hourly Rate/Salary: $52.19/hr to $69.58/hr (based on salary grade G $ 94,982.00 - $ 126,643.00)
Hours of Work: 35/week 
Work Location: Civic Centre 
Organization Unit: CMO/Internal Audit 
Department/Division/Section: CMO/City Manager's Office , CMO/Internal Audit , Internal Audit 
Non-Union/Union: Non Union 

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online. 

All personal information is collected under the authority of the Municipal Act.

Closing Date: 09/23/2024

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates need experience of 1 year to less than 2 years
Computer and technology knowledge: Candidates must have knowledge of MS Excel, MS Office and MS Word

Physical Requirements:

• The candidate should be able to work under pressure, in fast-paced environment, maintain tight deadlines, pay attention to detail and also for large workload

Other Requirements:

• The candidate should be able to work in a flexible environment and also in an organized way
• The candidate should be reliable

Responsibilities:

• The candidate should be able to review, evaluate and implement new administrative procedures, establish work priorities and ensure procedures are followed and deadlines are met and also oversee and co-ordinate office administrative procedures
• The candidate should be able to delegate work to office support staff
• The candidate should be able to carry out administrative activities of establishment and also assemble data and prepare periodic and special reports, manuals and correspondence
• The candidate should be able to assist in the preparation of operating budget and maintain inventory and budgetary controls

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 1 to less than 2 years’
Security and safety: Bondable

Location: 32720 SIMON AVE, Abbotsford, BC V2T 4X2
Shifts: Day, Evening, Night, Weekend, Shift, Overtime
Transportation information: Public transportation is available
Work setting: Restaurant, Urban area
Cook categories: Cook (general)

Candidate Status:

• Canadian citizen and permanent or temporary foreign workers of Canada are eligible for this position.
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to prepare and cook complete meals or individual dishes and foods, plan menus, determine size of food portions, estimate food requirements and costs, and monitor and order supplies
• The candidates should be able to inspect kitchens and food service areas, train staff in preparation, cooking and handling of food
• The candidates should be able to order supplies and equipment
• The candidates should be able to maintain inventory and records of food, supplies and equipment, supervise kitchen staff and helpers
• The candidates should be able to maintain inventory and records of food, supplies and equipment, clean kitchen and work areas, manage kitchen operations

Benefits:

• The candidates will get dental plan, health care plan, vision care benefits, group insurance benefits, and life insurance

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as college/CEGEP
Experience: Candidates should have experience of 2 to less than 3 years’

Location: 5011 50th Ave, Leduc, AB T9E 6V9
Work setting: Business

Physical Requirements:

• The candidates should have a high level of attention to detail
• The candidates should be comfortable in a fast-paced environment
• The candidates should be able to work effectively under tight deadlines

Other Requirements:

• The candidate should be client focus, organized, initiative, and flexible
• The candidates should have excellent oral communication, excellent written communication, efficient interpersonal skills, and be able to work as a team player

Candidate Status:

• Canadian citizen and permanent or temporary foreign workers of Canada are eligible for this position.
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to answer written and oral inquiries
• The candidates should be able to coordinate special publicity events and promotions
• The candidates should be able to develop and organize workshops, meetings, ceremonies, and other events for publicity, fundraising, and information purposes
• The candidates should be able to develop, implement, and evaluate communication strategies and programs
• The candidates should be able to gather, research, and prepare communications material
• The candidates should be able to initiate and maintain contact with the media
• The candidates should be able to prepare and/or deliver educational, publicity, and information programs, materials, and sessions
• The candidates should be able to prepare or oversee the preparation of reports, briefs, bibliographies, speeches, presentations, website content, and press releases

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates don’t need experience although having experience is an asset

Physical Requirements:

• The candidates should be able to work under pressure in a fast-paced environment

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to balance and deposit cash, hire and dismiss staff, schedule staff, train and supervise staff, and liaise between chefs and customers
• The candidates should be able to in inspect dining rooms and other food and beverage serving areas, deposit cash and maintain daily log books
• The candidates should be able to maintain financial records, address customers’ complaints or concerns
• The candidates should be able to answer customers’ questions regarding menu items and preparation methods, assist clients/guests with special needs, attend to seating arrangements for large groups
• The candidates should be able to greet customers, perform opening and closing activities, receive customers’ reservations and assign tables, receive payments from customers
• The candidates should be able to train staff in job duties, sanitation and safety procedures, supervise and co-ordinate activities of staff who prepare and portion food, prepare and submit reports
• The candidates should be able to maintain records of stock, repairs, sales and wastage, establish methods to meet work schedules, establish work schedules
• The candidates should be able to estimate and order ingredients and supplies and ensure food service and quality control

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume and cover letter) through below-mentioned details.

By email
[email protected]

Be prepared for the screening questions. Include answering the following questions while applying:

• Are you available for shift or on-call work?
• Are you available for the advertised start date?
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?