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PRIMARY FUNCTION: 

Functions as a member of the Regional Property Management team to provide effective tenant relations and building management services to a number of directly managed sites.

JOB DUTIES AND TASKS: 

1. Provides tenant relations and building management services: 

(a) Participates in formulating and implementing initiatives to enhance site specific program delivery; 

(b) Participates in the recruitment, selection and training of building management and janitorial staff; 

(c) Provides on-site facilitation in the delivery of building portfolio-contracted services; 

(d) Initiates and inspects work and redirects contractors where minor deficiencies in the performance of work specifications are noted (e.g. painting services, millwork, flooring, pesticides applications completed, carpet cleaning, waste removal, etc.), reports on deviations in performance on existing contracts; 

(e) Directs assigned staff in the completion of duties, including the planning, organizing and scheduling of work; 

(f) Ensures work standards and deadlines are met; 

(g) Completes performance evaluations ofstaff and recommends disciplinary action; 

(h) Performs various inspections on a regular basis (e.g. boiler rooms, fire alarm logs, security systems, etc.), and unit inspections on a scheduled basis, or on vacancy and arranges for repairs and/or maintenance; 

(i) Maintains records related to work orders, issues management, exception reporting, chargebacks, inventory and assists in the estimating and ordering of materials; 

(j) Communicates with contractors to coordinate site viewings and unit entry; 

(k) Calls the police or related public service in the event of emergency or disturbances such as notifying police of incidents or problems; 

(l) Responds to resident inquiries, complaints, emergencies, provides information/clarification as required and takes appropriate action at all times during the work week; 

(m) Serves notices, which may include but not limited to Notice to End Tenancy (NET), rent arrears, chargebacks arrears; Non-Sufficient Funds (NSF) notices, etc.; 

(n) Required to exercise interpersonal and conflict resolution skills when dealing with the resident population.

2. Performs all the duties of a Building Manager Resident or Non-Resident, as required.

Reporting to the assigned supervisor, the Housing & Health Nurse (HHN) is responsible for providing assessment and consultative services for applicants and tenants with complex social and healthcare needs and/or behavioural problems. He/she/they provide training programs and critical event stress management defusing services; and liaise with regional and community health authorities, non-profit housing societies, and co-operative housing groups. The position currently registered as Registered Nurse (RN) or Registered Psychiatric Nurse (RPN) or both may provide direct service delivery to clients participating in BC Housing Programs and provide clinical oversight to other Housing and Health Services staff.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Degree from a recognized program for Registered Nurses or Registered Psychiatric Nurses.
• Eligible to practice nursing in the Province of British Columbia as a Registered Nurse (RN) or Registered Psychiatric Nurse (RPN).
• Extensive experience working with persons with psychiatric disorders and complex social and/or health care needs and/or behavioural issues in a community setting.
• Or an equivalent combination of education, training, and experience acceptable to the employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge of signs and symptoms of common medical conditions
• Considerable working knowledge of medications usually prescribed for common medical conditions
• Considerable knowledge of the signs and symptoms of common psychiatric disorders
• Considerable working knowledge of the use of psychotropic medications including contraindications, precautions, adverse effects and usual dosage and route of administration.
• Considerable knowledge of non-pharmaceutical treatment options for the treatment of psychiatric disorders
• Considerable knowledge and skills in psychosocial rehabilitation principles
• Considerable knowledge of the different types of mental health and/or addiction housing models
• Sound knowledge of substance abuse and the different types of treatment programs for substance abuse
• Sound knowledge of the role of community health resources and other social services
• Ability to provide consultation services, crisis intervention, and initiate/coordinate referrals to external agencies for services
• Ability to communicate effectively, both verbally and in writing
• Ability to prepare assessment and consultation reports within established time frames
• Ability to independently plan, organize, and adapt to a changing workload
• Ability to establish workload priorities
• Ability to work independently and as part of a team in a multidisciplinary environment
• Ability to work with a diverse population from various socioeconomic backgrounds
• Ability to deliver training programs
• Ability to provide critical event stress management defusing services to individuals following a traumatic event
• Excellent interpersonal skills and proven ability to develop positive working relationships with other agencies and service providers
• Excellent assessment and problem-solving skills
• Proficiency in MS Office applications (Word, Excel, PowerPoint)
• Requires travel and working periodic evenings. For positions outside of the Lower Mainland, extensive travel required.
• Valid BC Driver’s License and a reliable vehicle in order to respond to emergency and time-sensitive situation
• Maintain current registration with the British Columbia College of Nurses and Midwives
• Criminal Record Check required.

Reporting to the Regional Administrative Services Manager, the Administration Clerk performs a variety of administrative support duties for a regional office. He/She/They are responsible for duties that include reviewing and processing applications, responding to client enquiries, assisting with forms completion and public information sessions, processing rent receipts, work orders, procurement documents and accounts payable invoices, performing reception duties, and providing general clerical, data entry and document management support.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• High school diploma and completion of post-secondary courses in office or business administration or other relevant
  discipline.
• Sound office administration experience.
• Or an equivalent combination of education, training, and experience acceptable to the employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Sound knowledge of office systems and procedures.
• Some knowledge of accounting procedures.
• Ability to learn, understand, and explain BC Housing program, policies, and services.
• Ability to deal with the public, staff, and outside agencies in a courteous, professional, and tactful manner.
• Ability to maintain a cash float and balance cash accurately.
• Ability to type a minimum of 40 wpm.
• Ability to search documents, databases, and the internet to resolve issues creatively and within established guidelines.
• Ability to plan, multi-task, meet deadlines and adapt in a fast-paced environment.
• Ability to exercise tact, diplomacy and good judgement when interacting with a broad range of partners and customers, including individuals of diverse social, educational, and cultural backgrounds.
• Ability to plan and meet deadlines by effectively prioritizing actions to respond to numerous diverse and shifting challenges without compromising the quality of work.
• Ability to work with accuracy and excellent attention to detail.
• Excellent oral and written communication skills, with a solid command of English grammar, punctuation, and spelling.
• Excellent interpersonal and conflict resolution skills.
• Strong problem-solving skills.
• Strong in computer applications, including MS Office (Word, Excel, PowerPoint, Outlook), with excellent mail merge document skills.

Reporting to the assigned supervisor, the Program Specialist, Supportive Housing & Homelessness Programs oversees an assigned portfolio of Supportive Housing and/or Homelessness Programs and is responsible for ensuring the effective and consistent delivery of programs regionally and across the province. He/She/They oversees the execution of program agreements, provides guidance and operational input on the development of new programs, assesses regional and provincial requirements, as well as recommends strategies to best meet the needs of vulnerable individuals and ensure the success of programs. The position is the key relationship manager for the assigned portfolio of programming and serves as a point of contact in managing a variety of issues relating to the delivery of these programs. 

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in business administration, social services, public administration or other relevant field.
• Extensive experience in senior level positions within non-profit society management or delivery of social services and community-based programs. 
• Or an equivalent combination of education, training, and experience acceptable to the employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge and understanding of the philosophies, principles and practices associated with the delivery of government social and regulatory programs
• Considerable knowledge and understanding of non-profit society governance, management and operations. 
• Sound knowledge of homelessness and the intersection of trauma, mental health and substance use issues. Sound knowledge and understanding of the risks associated with programs that serve vulnerable populations 
• Proficient in the use of MS Office Applications (Excel, Word, PowerPoint, Outlook).
• Strong written and oral communication skills
• Strong consultative and relationship building skills
• Ability to learn and understand BC Housing’s mandate, programs and policies in delivering social housing and services to vulnerable populations
• Ability to negotiate budgets, contracts, mediate disputes and resolve conflicts
• Ability to provide general management expertise in the successful operation of programs for vulnerable individuals 
• Ability to build successful partnerships, both externally and internally, and work together to deliver consistency in programs across the province
• Ability to provide advice and assistance regarding financial budgeting and contract management practices, including the ability to assess budget and financial statements 
• Ability to summarize and explain complex program information and funding requirements
• Ability to build dialogue and consensus with multiple stakeholders, often with conflicting agendas
• Ability to display tact and diplomacy in dealing with a broad range of professions and community stakeholders
• Ability to manage multiple issues and projects, coordinate with others, keep senior management apprised of major issues and adapt to changing priorities
• Ability to strategize, apply creative thinking and build on existing and potential strengths in working towards solutions that support the long-term sustainability of the sector 
• Ability to travel on Commission business and work evenings and weekends as required. 
• Ability to arrange suitable transportation to various sites.
• Criminal Record Check is required.

Reporting to the Director, Lending Services, the Lending Services Lead provides leadership in designing and developing financial and development risk analysis in the areas of financial modelling and analysis, development feasibility, capital sourcing, and business case and legal support for housing development and re-development projects. He/she/they provides direction in the review of mortgage documentation for Development and Asset Strategies, Building Envelope Repair projects, and Provincial Infrastructure Grant Projects. The position evaluates the feasibility and risk of housing projects and develops strategies for the mitigation of ownership, funding, security adequacy and financial risks to the Commission. The role leads the negotiations with partners, housing providers, municipalities, developers, and others to ensure projects are structured properly and are financially viable with appropriate capital structure and sourcing. He/she/they works closely with the Mortgage Administration and Development and Asset Strategies staff regarding the provision of construction lending, mortgage financing and legal administration services, and monitors any changes to the risk profile throughout the life cycle of the project and recommends strategies to reduce risk as required. The position leads and contributes to the development of risk management methodologies, processes, models, and systems to facilitate the ongoing identification, evaluation, monitoring, and mitigation of risk to the Commission. 

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Business Administration, Urban Land Economics, or other relevant discipline. 
• Extensive well-rounded experience in commercial/multi-unit CMHC insured and uninsured construction underwriting and in re-development projects.  
• Or an equivalent combination of education, training, and experience acceptable to the Employer.

KNOWLEDGE, SKILLS AND ABILITIES:

• Extensive knowledge and understanding of the structuring and financing of social housing and market rental developments involving multiple partners. 
• Extensive knowledge and understanding of risk modelling, and the ability to assess risk and develop a comprehensive risk profile for each project. 
• Ability to learn and understand departmental policies and procedures and of the Commission’s mandate and programs.
• Ability to work in a team environment and facilitate creative thinking with respect to the best use of development properties, forms of ownership, financing structures, and strategies for mitigation of risk. 
• Ability to establish a high level of rapport with DAS staff, housing development partners, and stakeholders. 
• Ability to analyze complex corporate financial statements and business operational information, quickly grasp the linkages and implications, and make quick but effective decisions.
• Ability to lead, coach, and motivate staff in a team setting.
• Excellent organizational, research, analytical, and problem-solving skills. 
• Excellent written and verbal communication skills.
• Excellent consultative, facilitation, leadership, and interpersonal skills.

Reporting to the assigned Manager, the Procurement Specialist uses public procurement guidelines and BC Housing policies, processes, and templates to conduct procurements, assist in managing suppliers and provide recommendations to internal clients (the “client”) engaged in supply chain activities. He/she/they works independently and proactively to support their clients’ procurements and resulting supply contracts which may include but are not limited to: managing solicitations, working collaboratively with the client on solicitations, providing oversight and guidance to the procurement process, and providing recommendations for procurements. The position is responsible for conducting and/or supporting public and selective competitive bids, developing, and implementing strategic procurement strategies for construction/renovations/equipment/services, providing and/or supporting vendor management and developing strong relationships with suppliers and key agencies. The role oversees and facilitates the process supporting the development and issuance of solicitations for the supply of goods and services which involve the strategic, timely and economic acquisition of construction, renovations, equipment, services and supplies.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Advanced diploma in operations management, logistics, or other relevant discipline.
• Considerable related experience in purchasing and/or contract management.
• Or an equivalent combination of education, training, and experience acceptable to the employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge and understanding of procurement and purchasing practices for a variety of supplies and services.
• Sound knowledge of construction purchasing and their contracts.
• Sound knowledge of Canadian construction, tendering and contract law(s), and practices.
• Sound knowledge of Public Procurement requirements and legislation.
• Sound knowledge of construction, building maintenance and repair, including parts and supplies.
• Proficiency in the use of MS Office applications (Excel, Word, PowerPoint, and Outlook).
• Strong decision-making and analytical skills.
• Strong customer service and presentation skills.
• Strong verbal and written communication skills.
• Ability to negotiate prices, terms, and conditions of contracts.
• Ability to plan, coordinate, and organize purchasing activities.
• Ability to write, review and/or edit technical reports, specification terms, solicitations, contracts, Request for Proposals, etc.
• Ability to work and foster relationships with internal and external stakeholders.
  
• Ability to analyze, mitigate, and resolve contractual and supplier performance problems.
• Ability to work under tight deadlines and pressures while managing multiple projects.

PRIMARY FUNCTION:

Performs a variety of cleaning duties within assigned Commission buildings.

JOB DUTIES AND TASKS:

1. Performs cleaning duties within assigned buildings including vacant dwellings:

(a) Mops, washes, waxes and polishes floors and vacuums carpets; cleans carpets (except on move outs), walls, doors, furniture, smoke alarms and dusts and sweeps areas;
(b) Moves Commission and tenant furniture and/or effects within a development;
(c) Maintains cleanliness of assigned outside areas and picks up litter and removes garbage, maintains integrity and compliance of recycling programs;
(d) Clears snow from doorways and walkways and applies ice melt product when required;
(e) Operates cleaning janitorial equipment and uses associated tools and cleaning materials;
(f) Washes windows inside and outside where accessible;
(g) Required to utilize tact and diplomacy and refers tenants to other staff where appropriate. In some occasions may be required to exercise interpersonal and conflict resolution skills when dealing with the resident population.
 

2. Other related duties

(a) Changes light bulbs in buildings and in unlit areas where no Building Manager is assigned or the Building Manager is off duty;
(b) When required, shall drive the Employer's vehicle.

Reporting to the Regional Director, the Regional Operations Manager is responsible for managing and overseeing the delivery of property management services for directly managed buildings, group homes, and non-profit portfolio in the region. He/She/they oversee the operational requirements and budgetary needs of the regional portfolio and provides support to the Regional Director in developing the annual budget and monitoring expenditures within the approved budget. The Regional Operations Manager responds to various internal and external stakeholders to prevent and stabilize sensitive and contentious matters and represents the organization at various community events.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in public administration, urban planning, or a related discipline.
• Considerable experience in the delivery of property management services and programs related to the service. 
• Or an equivalent combination of education, training, and experience acceptable to the Employer.

KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge of programs, practices and processes associated with property management. 
• Considerable knowledge and understanding of the philosophies, principles and standards relating to the development and implementation of social housing and support services for vulnerable populations.
• Considerable knowledge and understanding of in delivering social housing programs through non-profit partnerships. 
• Considerable knowledge and understanding of budgets, financial statements, accounting, and financial systems. 
• Considerable knowledge of supervisory practices and exceptional team building skills.
• Ability to learn and understand the Commission’s programs and operating requirements.
• Ability to plan and manage the implementation of program activities, analyse, and solve issues and make effective decisions.
• Ability to coordinate work with others, keep management apprised of major issues, and adapt to changing priorities.
• Ability to establish and maintain constructive working relationships with housing providers, service providers, sector organizations, community groups (including Indigenous Nations), government agencies and the public and to exhibit diplomacy and tact in the resolution of issues.
• Ability to lead, coach and motivate staff in a team setting.
• Effective negotiation, conflict resolution, problem solving and consensus building skills.
• Effective planning, organizational and time management skills.
• Effective leadership, communication, and interpersonal skills.
• Proficient in the use of Microsoft Office including Word, Excel, and PowerPoint. 
• Criminal Record Check is required.

Reporting to the Regional Administrative Services Manager, the Administration Clerk performs a variety of administrative support duties for a regional office. He/She/They are responsible for duties that include reviewing and processing applications, responding to client enquiries, assisting with forms completion and public information sessions, processing rent receipts, work orders, procurement documents and accounts payable invoices, performing reception duties, and providing general clerical, data entry and document management support.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• High school diploma and completion of post-secondary courses in office or business administration or other relevant discipline.
• Sound office administration experience.
• Or an equivalent combination of education, training, and experience acceptable to the employer. 

KNOWLEDGE, SKILLS AND ABILITIES:

• Sound knowledge of office systems and procedures.
• Some knowledge of accounting procedures.
• Ability to learn, understand, and explain BC Housing program, policies, and services.
• Ability to deal with the public, staff, and outside agencies in a courteous, professional, and tactful manner.
• Ability to maintain a cash float and balance cash accurately.
• Ability to type a minimum of 40 wpm.
• Ability to search documents, databases, and the internet to resolve issues creatively and within established guidelines.
• Ability to plan, multi-task, meet deadlines and adapt in a fast-paced environment.
• Ability to exercise tact, diplomacy and good judgement when interacting with a broad range of partners and customers, including individuals of diverse social, educational, and cultural backgrounds.
• Ability to plan and meet deadlines by effectively prioritizing actions to respond to numerous diverse and shifting challenges without compromising the quality of work.
• Ability to work with accuracy and excellent attention to detail.
• Excellent oral and written communication skills, with a solid command of English grammar, punctuation, and spelling.
• Excellent interpersonal and conflict resolution skills.
• Strong problem-solving skills.
• Strong in computer applications, including MS Office (Word, Excel, PowerPoint, Outlook), with excellent mail merge document skills.

Reporting to the assigned supervisor, the DAS Administrative Coordinator is responsible for providing a variety of program and project administration and administrative services to the assigned team within the Development and Asset Strategies Branch. He/she/they are required to perform the majority or all the following functions dependent to support assigned teams. The position works on programs and projects delivered by the Branch that are complex, multi-dimensional, and involve numerous stakeholders, requiring considerable judgment, and initiative on the part of the incumbents to effectively coordinate all administrative aspects of assigned projects to successful conclusion. The role ensures effective project administration and development, relationship management with project partners, and works with the team to help ensure the expedited project timelines can be met.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Completion of a post-secondary diploma in business or program administration or other relevant discipline, including courses related to contract and accounting administration.
• Sound experience in a relevant subject area and in a comparable environment such as the housing, construction, or development industry.
• Sound experience with front-of-office experience with a development firm is required for certain positions.
• Or an equivalent combination of education, training, and experience acceptable to the employer

 KNOWLEDGE, SKILLS AND ABILITIES:

• Sound practical knowledge of program/project, accounting, and contract administration, including invitational and public procurement, and tendering practices
• Sound knowledge and understanding of accounting processes
• Sound practical knowledge of and proficiency in standard word processing, spreadsheets, databases, and other relevant applications including MS Office (Word, Excel)
• Some knowledge of construction processes, cash flow, budgeting, and scheduling
• Ability to read and review tender documents, change orders, and other contract documentation
• Ability to work independently as well as function effectively in a team environment
• Ability to organize and prioritize work to meet deadlines in a fast-paced environment, while responding to numerous diverse and shifting challenges without compromising the quality of the work
• Ability to exercise tact, diplomacy, and good judgment when dealing with a broad range of audiences
• Ability to find and implement creative and practical solutions to problems
• Strong analytical, research, and problem-solving skills
• Strong initiative, follow-through skills, and attention to detail
• Strong writing and editing skills
• Excellent communication, interpersonal, and customer service skills

The Supportive Housing Advisor administers funding and reviews the effectiveness of Non-Profit Societies responsible for the delivery of housing and support programs. He/She/They approves significant operating budgets that often includes multiple funding sources including health authorities, other provincial organizations, private sector philanthropy and the federal government. He/She/They makes recommendations regarding program implementation and provides a high degree of financial oversight and risk mitigation.  The role provides housing program expertise through a collaborative approach that recognizes and adapts to the expertise and capacity of a range of service providers. The position builds and facilitates strong collaborative relationships with stakeholders and provides vision, advice, and leadership as a partner and advisor in achieving the Non-Profit provider’s mandate and BC Housing’s objectives. Responsibilities are performed in an environment that involves multiple stakeholders including a range of private and nonprofit advocacy groups as well as municipal, provincial, private sector and federal agencies with a range of agendas and special interests.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Public Administration, Business Administration or other relevant discipline, including university level courses in non-profit society management and/or social service delivery. 
• Extensive experience at a senior level in: Non-profit society management and/or in the delivery of social services and community-based programs, supporting populations who are homeless and/or live with mental health and addiction issues, developing partner/stakeholder relationships and providing consultation to not-for-profit Boards and Executive regarding business and program management, and negotiation and management of contracts for service. 
• Or an equivalent combination of education, training and experience acceptable to the employer. 
• Criminal Record Check required. 

KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge and understanding of the philosophies, principles, practices and standards associated with the delivery of government social and regulatory programs by non-profit societies and contracted community service providers.
• Considerable knowledge of current social issues facing tenant populations, including homelessness, mental illness, drug addiction, domestic violence, child protection and ageing.
• Considerable knowledge and understanding of BC Housing’s mandate, programs and policies in delivering social housing and social services to the vulnerable.
• Considerable and broad cross-functional knowledge and understanding of non-profit society governance, operation, budgeting, maintenance, administration, procurement, contracting and staffing.
• Sound knowledge of the Residential Tenancy Act, Societies Act, the Co–op Housing Act and the Community Care and Assisted Living Act. 
• Considerable knowledge and understanding of the risks associated with housing vulnerable tenants and ability to work closely with service providers in mitigating risk.
• Sound knowledge of building structures and systems and ability to recognize deficiencies. 
• Considerable knowledge of budgeting and contracting practices, and ability to assess audited financial statements.
• Strong consultative, facilitation, consensus building, negotiation, mediation, influencing and conflict resolution skills.
• Strong verbal and written communication, presentation and interpersonal skills.
• Strong leadership, conceptual, analytical, strategic thinking and problem-solving skills.
• Proficient with computer applications and databases. 
• Ability to understand, analyse, and apply a broad range of Program Agreements and project-specific Operating Agreements. 
• Ability to strategize, plan, coordinate, integrate and manage a complex portfolio of non-profit societies in providing the highest quality of stable, safe and affordable housing and housing related services. 
• Ability to provide strategic organizational and general management expertise and educate boards and executives in the successful operation of housing societies. 
• Ability to act as relationship manager and primary point of contact for Societies, including interacting with Society Board of Directors, the Executive Director, and Chief Financial Officers and accounting staff.
• Ability to analyse complex, challenging and sensitive issues, balancing diverse interests and facilitating the implementation of solutions.
• Ability to build successful and constructive relationships and partnerships, both externally and internally, and work together to mutually attain the objective of providing stable, safe and affordable housing and housing related services. 
• Valid BC Driver’s License and access to a reliable vehicle. 
• Please Note: Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment.
• Due to the nature of this role, a valid class 5 driver's license and satisfactory driving record is required.
• Due to the nature of this role, access to a reliable vehicle will be required