3 Jobs Found
Director, IT Operations Full-time Job
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
IT & Telecoms VictoriaJob Details
BC Ferries is embarking on a bold, multi-year transformation of our technology and the way we work. This evolution is focused on strengthening the experience for both our customers and employees; while ensuring we continue to deliver safe, reliable, and affordable service—now and into the future.
As our vessels and terminals become increasingly connected, and we adopt modern platforms powered by advanced analytics and artificial intelligence, we’re looking for forward-thinking leaders who are excited by what’s possible. Leaders who not only embrace innovation, but who also know how to build, inspire, and empower teams to turn vision into reality.
If you thrive in complex, large-scale environments, enjoy driving enterprise-wide transformation, and are comfortable operating at the intersection of business strategy and technology delivery, this could be the opportunity you’ve been waiting for. Join us and play a meaningful role in shaping the future of coastal transportation—where the challenge is significant and the impact is lasting.
The Opportunity
We are seeking a Director, IT Operations to lead the core infrastructure and front-line technology services that power one of the largest and most complex marine transportation networks in the world.
This is a critical leadership role providing oversight of enterprise infrastructure, cloud operations, and end-user support — ensuring stability today while advancing modernization for tomorrow.
As a Director, IT Operations, you provide strategic leadership for the reliability, resilience, and continuous evolution of BC Ferries’ core IT services.
The portfolio includes:
- On-premise data centres and server environments (Windows, Linux/UNIX)
- Enterprise storage, backup, disaster recovery, and virtualization platforms
- Microsoft 365 and Azure tenants
- Monitoring, automation, and cloud governance platforms
- Field Technology Services (Tier 2)
- IT Helpdesk operations (Tier 1, 24x7 support model)
The Role
Reporting to the Executive Director, Technology Services, you contribute value through key areas of oversight such as:
- Developing and executing the IT Operations strategy aligned with enterprise technology and business priorities;
- Overseeing operational governance across availability, capacity, service levels, incident response, vendor performance, and cost optimization;
- Establishing policies, standards, and operating models for infrastructure, cloud, and end-user support services;
- Providing leadership in multi-year roadmap planning, including data centre lifecycle management, compute refresh, Microsoft 365 and Azure modernization, and monitoring platform evolution;
- Leading teams supporting Cloud Operations, Windows Server, Linux/UNIX, virtualization platforms, enterprise storage, backup and disaster recovery, and compute automation;
- Ensuring secure and resilient configuration, patching, monitoring, and lifecycle management of server environments;
- Overseeing system performance, capacity planning, and enterprise infrastructure reliability initiatives;
- Driving modernization toward cloud-based services where appropriate;
- Ensuring the operation, lifecycle management, compliance, and physical security of corporate data centres and server rooms;
- Overseeing power, cooling, rack infrastructure, networking handoffs, and site resiliency across shore locations and onboard vessels;
- Ensuring disaster recovery readiness, backup integrity, and high availability architecture;
- Managing vendor contracts related to colocation, hardware maintenance, and physical infrastructure services;
- Providing leadership for Microsoft 365 workload administration, including Exchange Online, SharePoint Online, OneDrive, Teams, Intune, Defender, and identity security;
- Overseeing configuration governance, licensing strategy, and operational standards across collaboration and cloud platforms;
- Partnering with IT Security to strengthening compliance, data governance, DLP, retention, and secure collaboration practices;
- Overseeing Azure tenant management and adoption, including landing zone governance, cloud provisioning, monitoring, and cost management;
- Implementing and maintaining cloud architecture standards across identity, network topology, automation, and security baselines;
- Leading workload transitions to Azure while ensuring seamless hybrid interoperability;
- Leading field technology and IT Helpdesk teams, strengthening incident intake, triage, request fulfillment, first-contact resolution, and 24x7 service delivery;
- Championing automation, self-service capabilities, proactive monitoring, and problem management;
- Embedding ITSM processes across incident, problem, change, request, and knowledge management disciplines;
- Leveraging KPIs and service reporting to drive transparency, informed decision-making, and operational efficiency;
- Leading, mentoring, and developing a multi-disciplinary team of managers, specialists, analysts, and technicians;
- Building a performance-driven culture grounded in accountability, service excellence, and professional growth;
- Managing operational budgets across compute, cloud services, data centres, and support functions;
- Overseeing strategic vendor relationships, including hardware OEMs, MSPs, cloud providers, and licensing partners;
- Ensuring contract compliance, performance monitoring, and procurement alignment with corporate policy;
What you bring to the team
- Bachelor’s degree in Business, Computer Science, or IT related field
- ITIL certification strongly preferred
- Cloud and infrastructure certifications (Azure, M365, VMware, RedHat) considered an asset
- 10+ years of IT operations leadership, including managing leaders and multi-disciplinary teams
- Strong understanding of ITSM practices, automation, monitoring, and operational governance
- Demonstrated experience with hybrid infrastructure (on-prem + Azure cloud) and O365 enterprise operations
- Experience leading large-scale service desk/support operations (Tier 1 and Tier 2)
Join us!
If this sounds like your next great career move, please submit your resume and cover letter online.
This posting will remain open until the position is filled. We anticipate conducting interviews in early April.
Additional Information
The target salary range: $159,800 - $199,700 per annum. The starting salary is determined based on the successful candidate’s knowledge and experience, and on internal equity.
Director, IT Operations
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
VictoriaIT & Telecoms Full-time
159,800 - 199,700
Learn More
Director, Portfolio Planning & Execution Full-time Job
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
IT & Telecoms VictoriaJob Details
BC Ferries is embarking on a bold, multi-year transformation of our technology and the way we work. This evolution is focused on strengthening the experience for both our customers and employees; while ensuring we continue to deliver safe, reliable, and affordable service—now and into the future.
As our vessels and terminals become increasingly connected, and we adopt modern platforms powered by advanced analytics and artificial intelligence, we’re looking for forward-thinking leaders who are excited by what’s possible. Leaders who not only embrace innovation, but who also know how to build, inspire, and empower teams to turn vision into reality.
If you thrive in complex, large-scale environments, enjoy driving enterprise-wide transformation, and are comfortable operating at the intersection of business strategy and technology delivery, this could be the opportunity you’ve been waiting for. Join us and play a meaningful role in shaping the future of coastal transportation—where the challenge is significant and the impact is lasting.
The Opportunity
We are seeking a Director, Portfolio Planning & Execution to lead the planning, oversight, and delivery of our IT portfolio — ensuring that technology initiatives are strategically aligned, effectively executed, and deliver measurable business outcomes.
As the Director, Portfolio Planning & Execution, you will provide strategic oversight and direction across IT programs and initiatives. You will also ensure alignment with corporate and IT strategy, optimizes resource allocation, and delivers technology-enabled business value across the organization.
Working closely with IT and business leaders, vendors, and stakeholders, you will guide programs to successful planning, execution, and delivery — on time, on budget, and aligned to business outcomes.
This is a high-impact leadership role responsible for driving the IT Capital Plan, confirming portfolio scope, designing programs, and developing roadmaps that turn strategy into results.
The Role
Reporting to the Executive Director, Business Transformation, you contribute value through key areas of oversight such as:
- Leading the enterprise portfolio planning and delivery execution, aligning initiatives and investments with Corporate and IT strategy and the future operating model
- Shaping and maintaining integrated program roadmaps outlining sequencing, milestones, and high-level deliverables across the portfolio lifecycle;
- Driving successful program execution through active delivery leadership and collaboration with Business and IT teams, vendors, and stakeholders to achieve committed outcomes;
- Managing portfolio and program-level budget allocations, forecasts, and financial performance across all assigned initiatives;
- Collaborating with infrastructure, architecture, and applications teams to delivering interim or stop-gap solutions using existing technologies where appropriate;
- Overseeing the development and evaluation of Requests for Proposal, Quotes, and Information (RFXs) in alignment with IT strategy and the future architectural roadmap;
- Mitigating risks and proactively resolving issues to maintain momentum and program stability;
- Driving the development and execution of new technology, product, or collaboration initiatives as assigned;
- Encompassing the leadership responsibilities aligned with those of a Senior Project Manager, including end-to-end delivery oversight;
- Communicating and managing project expectations with team members and stakeholders, defining success criteria, and disseminating information throughout the project lifecycle;
- Facilitating workshops, Working Group sessions, Steering Committee meetings, and other stakeholder forums as required;
- Conducting and supporting team member performance management and development activities;
- Managing interdependencies, conflicting requirements, and overlapping impacts across business processes, IT services, and enterprise architectures;
What you bring to the team
- Bachelor’s degree in Business Administration, Computer Science or related field
- 10+ years of proven business/technology leadership and 15+ years of project management experience
- Certified Scrum Manager and SAFe Scrum Master Certification an asset
Join us!
If this sounds like your next great career move, please submit your resume and cover letter online.
This posting will remain open until the position is filled. We anticipate conducting interviews in early April.
Additional Information
The target salary range: $159,800 - $199,700 per annum. The starting salary is determined based on the successful candidate’s knowledge and experience, and on internal equity.
Director, Portfolio Planning & Execution
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
VictoriaIT & Telecoms Full-time
159,800 - 199,700
Learn More
Executive Director, IT Applications & Data Full-time Job
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
IT & Telecoms VictoriaJob Details
BC Ferries is embarking on a bold, multi-year transformation of our technology and the way we work. This evolution is focused on strengthening the experience for both our customers and employees; while ensuring we continue to deliver safe, reliable, and affordable service—now and into the future.
As our vessels and terminals become increasingly connected, and we adopt modern platforms powered by advanced analytics and artificial intelligence, we’re looking for forward-thinking leaders who are excited by what’s possible. Leaders who not only embrace innovation, but who also know how to build, inspire, and empower teams to turn vision into reality.
If you thrive in complex, large-scale environments, enjoy driving enterprise-wide transformation, and are comfortable operating at the intersection of business strategy and technology delivery, this could be the opportunity you’ve been waiting for. Join us and play a meaningful role in shaping the future of coastal transportation—where the challenge is significant and the impact is lasting.
The Opportunity
We are seeking an exceptional senior technology leader to join us as Executive Director, IT Applications & Data. This is a high-impact role responsible for shaping and modernizing our enterprise applications while ensuring operational excellence across a diverse and mission-critical portfolio.
This is more than a systems leadership role. It is an opportunity to transform how technology delivers value across the organization. The Executive Director is accountable for a broad and complex portfolio including:
- Customer-facing websites and booking platforms
- Oracle ERP (HR & Finance)
- IBM Maximo CMMS
- Custom-built enterprise applications
In this role, you will lead through a period of modernization — balancing stability and knowledge retention across legacy platforms with the strategic adoption of SaaS and cloud technologies and taking advantage of AI capabilities that can help accelerate work and improve overall quality.
This role requires a leader who can elevate engineering discipline, streamline delivery, optimize vendor partnerships, and strengthen organizational capability — all while keeping mission-critical systems running reliably.
We are looking for a leader who will champion software engineering discipline, improve delivery efficiency, cultivate strong vendor partnerships, and grow organizational capability while keeping mission-critical systems resilient and dependable.
At the heart of all this we want a leader who supports the team on upskilling through formal training and on the job learning, working to develop career pathways and foster a culture of collaboration and innovation.
The Role
Reporting to the Vice President & Chief Information Officer, this role is integral to the achievement of company objectives, and you contribute value through key areas of oversight such as:
- Leading the enterprise applications and data portfolio, overseeing ERP, CMMS (IBM Maximo), web and booking platforms, custom-built solutions, and data/BI systems, ensuring security, stability, business alignment, and a clear roadmap toward modernization;
- Maturing foundational software engineering disciplines, including environment management, source/code control, testing and automation, and release/change management, while driving scaled agile adoption, metrics-driven delivery, and continuous process improvement;
- Advancing DevOps and automation practices by strengthening CI/CD pipelines, automated testing, monitoring, and incident response, and standardizing ways of working across applications and data teams to enable speed, stability, and efficiency;
- Balancing legacy stability and modernization by sustaining ERP, Maximo, custom-built applications, and legacy BI platforms, managing technical debt, guiding SaaS and cloud adoption, and implementing transition strategies that enable teams to support both legacy and modern environments;
- Building and executing SaaS, cloud, and data modernization roadmaps, overseeing governance, integration, and security of third-party solutions, and evolving traditional BI capabilities into scalable data engineering platforms;
- Assessing and optimizing the IT organizational structure, delivery model, and operating processes, implementing changes that streamline operations, strengthen accountability, and align people, processes, and tools with future-state objectives;
- Partnering with the Vendor Management Office to shaping vendor strategy, managing contracts and performance frameworks, optimizing commercial outcomes, and introducing governance models that drive accountability and service excellence across third-party providers;
- Strengthening workforce engagement and cross-training by building resilience across legacy and modern platforms, preserving institutional knowledge, developing new SaaS, cloud, and data engineering capabilities, and fostering a culture of collaboration and continuous learning;
- Serving as a trusted business partner, co-creating solutions aligned to organizational priorities, shifting IT toward business-driven outcomes, and partnering with Finance, HR, Operations, and Asset Management to deliver integrated enterprise value;
- Providing disciplined financial stewardship by managing a $15M+ annual budget, driving efficiency through process improvement and vendor optimization, and balancing legacy sustainment with strategic modernization investments;
What you bring to the team
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field. Master’s degree preferred
- 12+ years of progressive IT leadership across enterprise applications, ERP, CMMS, and data/analytics
Join us!
If this sounds like your next great career move, please submit your resume and cover letter online.
This posting will remain open until the position is filled. We anticipate conducting interviews in early April.
Additional Information
The target salary range: $203,500 - $254,400 per annum. The starting salary is determined based on the successful candidate’s knowledge and experience, and on internal equity.
Executive Director, IT Applications & Data
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
VictoriaIT & Telecoms Full-time
203,500 - 254,400
Learn More