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At BC Ferries, our people are at the heart of everything we do. Every sailing, every connection, every safe arrival depends on dedicated teams working together with care, professionalism, and respect.

We’re looking for a Coordinator, People Experience to join our People Experience team — a role where you’ll help create a workplace grounded in connection, safety, and trust. If you’re someone who thrives on helping others, takes pride in accuracy and confidentiality, and believes that great employee experiences lead to great customer experiences, we’d love to meet you.

As a Coordinator, you’ll play a key role in ensuring our people feel supported, informed, and valued throughout their employment journey — from recruitment to onboarding and beyond.

This is more than an administrative role. It’s about building relationships, supporting safe and respectful workplaces, and ensuring our processes reflect the care we have for our people.

The role

Reporting to the Manager, People Experience, you contribute value through key areas of oversight such as:

• Maintaining superior customer service and fostering positive relationships in communications with employees, resolving problems and issues as they arise;
• Providing confidential administrative services, including preparing letters, correspondence, and reports, and coordinating HR documentation and approvals;
• Assisting with internal recruitment for bargaining unit roles, including interviewing, screening, and selecting applicants;
• Maintaining employee personnel files and electronic records, including HRIS data entry, ensuring data integrity and compliance with organizational standards;
• Supporting People Experience programs, including employment lifecycle activities, HR transactions, and coordinating and facilitating New Hire Orientations at the Atrium;
• Responding to routine employee and leader inquiries related to policies, procedures, systems, and programs, escalating complex matters as required;
• Assisting with attendance tracking and reporting activities using established tools and processes;
• Supporting compliance with employment legislation, collective agreements, and organizational policies by following defined procedures and controls;
• Assisting with audits, data validation, and quality checks to ensure the accuracy of people data and records;
• Maintaining confidential information, both electronically and manually;

What you bring to the team

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and experience
• 1-3 years experience in an HR, People Experience or administrative support role
• Basic understanding of HR policies, employee lifecycle processes, and people data administration
• Experience working with HRIS or workforce management systems is an asset
• Exposure to unionized or operational environments is an asset

Competencies:

• Strong interpersonal and customer focused skills
• Strong communication skills, both verbal and written
• Ability to multi-task, set priorities, and work well under pressure meeting established deadlines
• Flexibility, with the ability to work well in a fast paced ever changing environment
• Sound judgement, analytical, and problem-solving skills
• High level initiative and motivation
• Proficient in Windows based software programs
• Experience in the use of Oracle HR databased programs
• Accuracy and attention to detail
• Thorough understanding of company policies, regulatory requirements and collective agreement.

We’re proud to be one of the largest ferry operators in the world and for over 60 years, we have been dedicated to providing safe and efficient travel to our customers. We are looking for a key member of our marketing team who shares a passion for BC’s coast to support our continued growth.

We are searching for a User Experience (UX) Designer to support the delivery of UX design initiatives in collaboration with other designers, the brand and creative services and customer experience teams, and other key business stakeholders. This is a multi-faceted role that will involve participation in long-term, strategic user experience projects as well as day-to-day operational responsibilities.

To be the right fit, you are a self-starter and strategic thinker – someone with a user-centric mindset. You demonstrate a passion for digital design and have a high level of creativity and the technical skills required in order to bring brands to life. You have a demonstrated ability to manage multiple priorities and problem-solve, are a team player and excel in a collaborative setting.

The Role
Reporting to the Manager, Digital Services, you add value and are energized by key areas of oversight such as:

• Bringing BC Ferries’ brand to life with creative digital designs and ensure that user experience, design and content on the website, app and intranet align with the overall business strategy, including the brand and customer experience strategies;
• Developing and prototype design enhancements for e-commerce website, app and other digital assets as required, through data-driven decisions and in alignment with the customer experience strategy;
• Working with development team on UAT testing and delivery and execution of improvements;
• Demonstrating prototypes to internal and external stakeholders and perform customer testing;
• Contributing to creation and maintenance of schedule content on the website (SAP Hybris), app (React Native), and other media as required;
• Acting as key point of contact for issues and requests relating to online schedules and internal websites, as well as digital signage;
• Supporting audio and video media preparation, management and distribution through internal and offsite storage and retrieval services;
• Participating in ideation and vision mapping sessions with key stakeholders;
• Troubleshooting and recommend fixes for multi-device user interfaces and booking flows;
• Reviewing customer input, website analytics reports and data to identify and resolve UX pain points;
• Participating in multi device and multi OS testing of web and app enhancements;
• Training, coaching and supporting the development of junior designers;
• Supporting larger design capital projects and other data driven customer experience initiatives;
• Developing and maintaining a thorough understanding of company policies and procedures;
• Working closely with various departments and cross-functional working groups in support of business initiatives;

What you bring to the team

• Degree in Information Technology, Computer Science, User Experience Design, Marketing or related field
• Minimum 4-6 years working in a user experience design role for ecommerce sites
• Experience supporting mission critical websites, content management systems and related applications in a complex, fast-paced business environment
• Experience conducting user testing research
• Experience working collaboratively with cross-functional teams in a complex organization
• Ability to build trust and rapport with key stakeholders
• Working knowledge of HTML, CSS, JavaScript and React
• Proficient in using prototyping, web design and graphic design applications
• Ability to provide user access and training for digital applications
• Ability to accurately transcribe complex data sets into readable formats
• Working knowledge of Jira, Confluence, Cherwell and SharePoint applications, or similar
• Working knowledge of Agile/Scrum methodologies.

We’re proud to be one of the largest ferry operators in the world and for over 60 years, we have been dedicated to providing safe and efficient travel to our customers. We are looking for a key member of our marketing team who shares a passion for BC’s coast to support our continued growth.

We are searching for a User Experience (UX) Designer to support the delivery of UX design initiatives in collaboration with other designers, the brand and creative services and customer experience teams, and other key business stakeholders. This is a multi-faceted role that will involve participation in long-term, strategic user experience projects as well as day-to-day operational responsibilities.

To be the right fit, you are a self-starter and strategic thinker – someone with a user-centric mindset. You demonstrate a passion for digital design and have a high level of creativity and the technical skills required in order to bring brands to life. You have a demonstrated ability to manage multiple priorities and problem-solve, are a team player and excel in a collaborative setting.

The Role
Reporting to the Manager, Digital Services, you add value and are energized by key areas of oversight such as:

• Bringing BC Ferries’ brand to life with creative digital designs and ensure that user experience, design and content on the website, app and intranet align with the overall business strategy, including the brand and customer experience strategies;
• Developing and prototype design enhancements for e-commerce website, app and other digital assets as required, through data-driven decisions and in alignment with the customer experience strategy;
• Working with development team on UAT testing and delivery and execution of improvements;
• Demonstrating prototypes to internal and external stakeholders and perform customer testing;
• Contributing to creation and maintenance of schedule content on the website (SAP Hybris), app (React Native), and other media as required;
• Acting as key point of contact for issues and requests relating to online schedules and internal websites, as well as digital signage;
• Supporting audio and video media preparation, management and distribution through internal and offsite storage and retrieval services;
• Participating in ideation and vision mapping sessions with key stakeholders;
• Troubleshooting and recommend fixes for multi-device user interfaces and booking flows;
• Reviewing customer input, website analytics reports and data to identify and resolve UX pain points;
• Participating in multi device and multi OS testing of web and app enhancements;
• Training, coaching and supporting the development of junior designers;
• Supporting larger design capital projects and other data driven customer experience initiatives;
• Developing and maintaining a thorough understanding of company policies and procedures;
• Working closely with various departments and cross-functional working groups in support of business initiatives;

What you bring to the team

• Degree in Information Technology, Computer Science, User Experience Design, Marketing or related field
• Minimum 4-6 years working in a user experience design role for ecommerce sites
• Experience supporting mission critical websites, content management systems and related applications in a complex, fast-paced business environment
• Experience conducting user testing research
• Experience working collaboratively with cross-functional teams in a complex organization
• Ability to build trust and rapport with key stakeholders
• Working knowledge of HTML, CSS, JavaScript and React
• Proficient in using prototyping, web design and graphic design applications
• Ability to provide user access and training for digital applications
• Ability to accurately transcribe complex data sets into readable formats
• Working knowledge of Jira, Confluence, Cherwell and SharePoint applications, or similar
• Working knowledge of Agile/Scrum methodologies.

At BC Ferries, payroll is more than processing numbers. It’s about ensuring accuracy, compliance, and trust for thousands of employees who keep our vessels sailing and terminals operating. We’re looking for a meticulous, organized, and collaborative Payroll Support Clerk to join our Payroll team.

As a Payroll Support Clerk, you play a critical role in maintaining the integrity and accuracy of payroll operations. You are detail-oriented, proactive, and capable of managing large volumes of administrative work while meeting tight deadlines and shifting priorities.

If you thrive in high-volume environments, take pride in precision, and enjoy supporting a team that values accountability and service excellence, we’d love to hear from you.

The Role

Reporting to the Payroll Manager, you add value and are energized by key areas of oversight such as:

• Sorting, acknowledging, and accurately filing payroll documents in a timely manner;
• Administering archiving of payroll records and documentation, including secure storage and retrieval;
• Performing inquiries within Oracle Payroll to support timely and accurate responses to employee and external inquiries;
• Providing clerical and administrative support to Payroll team members as required;
• Supplying information to internal departments and external agencies in accordance with established procedures;
• Assisting with general payroll-related duties to support smooth daily operations;
• Providing orientation, guidance, and informal training to colleagues as needed;
• Contributing to a collaborative, service-focused payroll environment;

What you bring to the team

• Successful completion of High School Education (Grade 12)
• Currently enrolled in the National Payroll Institute’s Payroll Compliance legislation course, working towards PCP certification
• Successful completion of Payroll Compliance and Legislation under the Canadian Payroll Association preferred
• Ability to multi-task & handle rapidly changing priorities
• Demonstrates strong communication skills and interpersonal skills
• Ability to work in a team environment with minimal supervision
• Basic computer skills with knowledge of Outlook, Word and Excel
• Strong team orientation
• High level of self-motivation and initiative
• Ability to work well under pressure
• Ability to establish and maintain cooperative working relationships

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.   

Reporting to the Terminal Operations Supervisor, Terminal Service Attendants are responsible for:  

• Cleaning terminal buildings and grounds including washing and waxing floors/walls, washing windows, vacuuming, dusting, and cleaning washrooms; replenishing supplies and maintaining an inventory of supplies; removing garbage and picking up litter; shovelling snow, sanding, power washing, lawn mowing, weed-eating and sweeping grounds; and maintaining garden areas. 

• Providing fare, schedule and procedural information to customers; listening to customers’ complaints and requests; resolving or referring to appropriate resource; and applying the Service Interruption Plan as required. 

• Directing vehicle and foot traffic; checking and collecting boarding passes; assisting customers on/off vessel; and assisting with disabled vehicles. 

• Inspecting berths, ramps and docks; assisting with vessel docking including adjusting ramps and handling mooring lines; giving the all clear for vessel departure as required; assisting vessel in ship-to-shore power hook up; checking for and advising vessel of any potentially hazardous conditions including dangerous goods, oversize vehicles and weight restrictions; and providing an accurate vehicle and passenger count for the vessel. 

• Inspecting and performing routine maintenance of terminal facilities and equipment including minor painting; and identifying and taking appropriate action to address repairs or deficiencies. 

• Driving the fleet vehicle to pick up or deliver materials; unloading and loading materials on vessel; operating the forklift if required; and handling baggage. 

• Participating in safety drills; setting alarms and securing terminal at closing; identifying situations which present a safety hazard; and conducting rounds of the terminal and docked vessel, and reporting any security breaches or unusual activity. 

• Staying current with company policies, procedures and operational directives; and performing various administrative support tasks including updating files and manuals; completing inspection reports; maintaining an activity log; and answering the telephone. 

• Performing additional duties such as calculating and processing fares; selling media; processing reservations; preparing and auditing media sales records and revenue reports; ordering and checking change orders; and preparing cash floats and deposits.  

What you bring to the team 

You are enthusiastic, reliable, and service orientated individual who excels working in a fast passed customer focused environment. You are an excellent communicator and work well individually or in a team environment. In addition, you are comfortable working in a physical environment and working outside in all weather conditions.  

You have one (1) year of customer service experience, one (1) year of cash handling experience with a complex POS system and you possess a Class 5 or 7N Drivers Licence with a clean ICBC Drivers Record Report. A valid Food Safe Level 1 Certificate is required and can be obtained upon receiving an offer of employment. 

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.   

Reporting to the Terminal Operations Supervisor, Terminal Service Attendants are responsible for:  

• Cleaning terminal buildings and grounds including washing and waxing floors/walls, washing windows, vacuuming, dusting, and cleaning washrooms; replenishing supplies and maintaining an inventory of supplies; removing garbage and picking up litter; shovelling snow, sanding, power washing, lawn mowing, weed-eating and sweeping grounds; and maintaining garden areas. 

• Providing fare, schedule and procedural information to customers; listening to customers’ complaints and requests; resolving or referring to appropriate resource; and applying the Service Interruption Plan as required. 

• Directing vehicle and foot traffic; checking and collecting boarding passes; assisting customers on/off vessel; and assisting with disabled vehicles. 

• Inspecting berths, ramps and docks; assisting with vessel docking including adjusting ramps and handling mooring lines; giving the all clear for vessel departure as required; assisting vessel in ship-to-shore power hook up; checking for and advising vessel of any potentially hazardous conditions including dangerous goods, oversize vehicles and weight restrictions; and providing an accurate vehicle and passenger count for the vessel. 

• Inspecting and performing routine maintenance of terminal facilities and equipment including minor painting; and identifying and taking appropriate action to address repairs or deficiencies. 

• Driving the fleet vehicle to pick up or deliver materials; unloading and loading materials on vessel; operating the forklift if required; and handling baggage. 

• Participating in safety drills; setting alarms and securing terminal at closing; identifying situations which present a safety hazard; and conducting rounds of the terminal and docked vessel, and reporting any security breaches or unusual activity. 

• Staying current with company policies, procedures and operational directives; and performing various administrative support tasks including updating files and manuals; completing inspection reports; maintaining an activity log; and answering the telephone. 

• Performing additional duties such as calculating and processing fares; selling media; processing reservations; preparing and auditing media sales records and revenue reports; ordering and checking change orders; and preparing cash floats and deposits.  

What you bring to the team 

You are enthusiastic, reliable, and service orientated individual who excels working in a fast passed customer focused environment. You are an excellent communicator and work well individually or in a team environment. In addition, you are comfortable working in a physical environment and working outside in all weather conditions.  

You have one (1) year of customer service experience, and you possess a Class 5 or 7N Drivers Licence with a clean ICBC Drivers Record Report.

At BC Ferries, our people keep coastal communities connected. Behind every sailing is a workforce strategy powered by data. We’re looking for an Analyst, People Data who is passionate about turning workforce insights into strategic action.

As a vital part of the People & Safety team, you support the organization by analyzing and interpreting workforce data to drive strategic decision-making.  You are a data-driven professional with an analytical mind who can translate complex data into actionable insights. As a People Data Analyst, you are responsible for gathering, organizing, and analyzing employee data to provide insights on emerging trends across our organization, including talent acquisition, workforce planning and scheduling, employee engagement, demographics, performance, and retention.

If you thrive at the intersection of analytics, storytelling, and business partnership — and enjoy transforming complex workforce data into clear, actionable insights — this is your opportunity to make a measurable impact.

The Role

Reporting to the Manager, People Analytics, you add value and are energized by key areas of oversight such as:

• Collaborating with People & Safety business partners to understand key business priorities and curate actionable people metrics and insights;
• Designing, developing, and maintaining self-service dashboards and scalable analytics solutions for Business Leaders and People & Safety;
• Building relational data models and dashboard reports in select platform (Oracle, Power BI, etc.);
• Supporting the overall accuracy, integrity, and governance of our People Systems & Data;
• Preparing and presenting data-driven recommendations to support decision-making processes to senior business leaders;
• Continuously seeking opportunities to improve data collection processes, analysis methods, and reporting tools;
• Implementing best practices in data management and analysis to enhance the overall effectiveness of People operations;
• Compiling, analyzing, and submitting People data to comply with internal and external reporting or other legislative People requirements;

What you bring to the team

• Bachelor’s degree in Human Resources, Business Administration, Data Analytics, Computer Science, or related field or an equivalent combination of related education and experience
• 3-5 years’ experience in a data focused role, preferably in an HR or Scheduling function
• 3-5 years’ experience interpreting collective agreements.

At BC Ferries, our people keep coastal communities connected. Behind every sailing is a workforce strategy powered by data. We’re looking for an Analyst, People Data who is passionate about turning workforce insights into strategic action.

As a vital part of the People & Safety team, you support the organization by analyzing and interpreting workforce data to drive strategic decision-making.  You are a data-driven professional with an analytical mind who can translate complex data into actionable insights. As a People Data Analyst, you are responsible for gathering, organizing, and analyzing employee data to provide insights on emerging trends across our organization, including talent acquisition, workforce planning and scheduling, employee engagement, demographics, performance, and retention.

If you thrive at the intersection of analytics, storytelling, and business partnership — and enjoy transforming complex workforce data into clear, actionable insights — this is your opportunity to make a measurable impact.

The Role

Reporting to the Manager, People Analytics, you add value and are energized by key areas of oversight such as:

• Collaborating with People & Safety business partners to understand key business priorities and curate actionable people metrics and insights;
• Designing, developing, and maintaining self-service dashboards and scalable analytics solutions for Business Leaders and People & Safety;
• Building relational data models and dashboard reports in select platform (Oracle, Power BI, etc.);
• Supporting the overall accuracy, integrity, and governance of our People Systems & Data;
• Preparing and presenting data-driven recommendations to support decision-making processes to senior business leaders;
• Continuously seeking opportunities to improve data collection processes, analysis methods, and reporting tools;
• Implementing best practices in data management and analysis to enhance the overall effectiveness of People operations;
• Compiling, analyzing, and submitting People data to comply with internal and external reporting or other legislative People requirements;

What you bring to the team

• Bachelor’s degree in Human Resources, Business Administration, Data Analytics, Computer Science, or related field or an equivalent combination of related education and experience
• 3-5 years’ experience in a data focused role, preferably in an HR or Scheduling function
• 3-5 years’ experience interpreting collective agreements.

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Whatsapp :  +91 8056786622

Mail to :  [email protected]

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BC Ferries is embarking on a bold, multi-year transformation of our technology and the way we work. This evolution is focused on strengthening the experience for both our customers and employees; while ensuring we continue to deliver safe, reliable, and affordable service—now and into the future.

As our vessels and terminals become increasingly connected, and we adopt modern platforms powered by advanced analytics and artificial intelligence, we’re looking for forward-thinking leaders who are excited by what’s possible. Leaders who not only embrace innovation, but who also know how to build, inspire, and empower teams to turn vision into reality.

If you thrive in complex, large-scale environments, enjoy driving enterprise-wide transformation, and are comfortable operating at the intersection of business strategy and technology delivery, this could be the opportunity you’ve been waiting for. Join us and play a meaningful role in shaping the future of coastal transportation—where the challenge is significant and the impact is lasting.

The Opportunity

We are seeking a Director, IT Operations to lead the core infrastructure and front-line technology services that power one of the largest and most complex marine transportation networks in the world.

This is a critical leadership role providing oversight of enterprise infrastructure, cloud operations, and end-user support — ensuring stability today while advancing modernization for tomorrow.

As a Director, IT Operations, you provide strategic leadership for the reliability, resilience, and continuous evolution of BC Ferries’ core IT services.

The portfolio includes:

• On-premise data centres and server environments (Windows, Linux/UNIX)
• Enterprise storage, backup, disaster recovery, and virtualization platforms
• Microsoft 365 and Azure tenants
• Monitoring, automation, and cloud governance platforms
• Field Technology Services (Tier 2)
• IT Helpdesk operations (Tier 1, 24x7 support model)

The Role

Reporting to the Executive Director, Technology Services, you contribute value through key areas of oversight such as:

• Developing and executing the IT Operations strategy aligned with enterprise technology and business priorities;
• Overseeing operational governance across availability, capacity, service levels, incident response, vendor performance, and cost optimization;
• Establishing policies, standards, and operating models for infrastructure, cloud, and end-user support services;
• Providing leadership in multi-year roadmap planning, including data centre lifecycle management, compute refresh, Microsoft 365 and Azure modernization, and monitoring platform evolution;
• Leading teams supporting Cloud Operations, Windows Server, Linux/UNIX, virtualization platforms, enterprise storage, backup and disaster recovery, and compute automation;
• Ensuring secure and resilient configuration, patching, monitoring, and lifecycle management of server environments;
• Overseeing system performance, capacity planning, and enterprise infrastructure reliability initiatives;
• Driving modernization toward cloud-based services where appropriate;
• Ensuring the operation, lifecycle management, compliance, and physical security of corporate data centres and server rooms;
• Overseeing power, cooling, rack infrastructure, networking handoffs, and site resiliency across shore locations and onboard vessels;
• Ensuring disaster recovery readiness, backup integrity, and high availability architecture;
• Managing vendor contracts related to colocation, hardware maintenance, and physical infrastructure services;
• Providing leadership for Microsoft 365 workload administration, including Exchange Online, SharePoint Online, OneDrive, Teams, Intune, Defender, and identity security;
• Overseeing configuration governance, licensing strategy, and operational standards across collaboration and cloud platforms;
• Partnering with IT Security to strengthening compliance, data governance, DLP, retention, and secure collaboration practices;
• Overseeing Azure tenant management and adoption, including landing zone governance, cloud provisioning, monitoring, and cost management;
• Implementing and maintaining cloud architecture standards across identity, network topology, automation, and security baselines;
• Leading workload transitions to Azure while ensuring seamless hybrid interoperability;
• Leading field technology and IT Helpdesk teams, strengthening incident intake, triage, request fulfillment, first-contact resolution, and 24x7 service delivery;
• Championing automation, self-service capabilities, proactive monitoring, and problem management;
• Embedding ITSM processes across incident, problem, change, request, and knowledge management disciplines;
• Leveraging KPIs and service reporting to drive transparency, informed decision-making, and operational efficiency;
• Leading, mentoring, and developing a multi-disciplinary team of managers, specialists, analysts, and technicians;
• Building a performance-driven culture grounded in accountability, service excellence, and professional growth;
• Managing operational budgets across compute, cloud services, data centres, and support functions;
• Overseeing strategic vendor relationships, including hardware OEMs, MSPs, cloud providers, and licensing partners;
• Ensuring contract compliance, performance monitoring, and procurement alignment with corporate policy;

What you bring to the team

• Bachelor’s degree in Business, Computer Science, or IT related field
• ITIL certification strongly preferred
• Cloud and infrastructure certifications (Azure, M365, VMware, RedHat) considered an asset
• 10+ years of IT operations leadership, including managing leaders and multi-disciplinary teams
• Strong understanding of ITSM practices, automation, monitoring, and operational governance
• Demonstrated experience with hybrid infrastructure (on-prem + Azure cloud) and O365 enterprise operations
• Experience leading large-scale service desk/support operations (Tier 1 and Tier 2)

Join us!

If this sounds like your next great career move, please submit your resume and cover letter online.

This posting will remain open until the position is filled. We anticipate conducting interviews in early April.

Additional Information

The target salary range: $159,800 - $199,700 per annum. The starting salary is determined based on the successful candidate’s knowledge and experience, and on internal equity.