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As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking needs. As a Senior Client Service Representative, whether it’s taking the lead to answer questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you’ll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.

• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find better solutions.

• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, it’s the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.

• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-483 Dundas W & Spadina

Employment Type

Regular

Weekly Hours

20

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy (Inactive), Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Overview of the Role

Reporting to the Maintenance Supervisor, the Millwright is responsible for the reactive, preventative and predictive maintenance and troubleshooting of manufacturing and packaging equipment.

Schedule: Rotation 12 hour shift – 6 – 6, Weekdays and Weekends

Salary: $43.77/hr

Shift Premium ($1.20/hr) and Dual Trade Premium ($1.00/hr) Available

We support and take care of our employees and their families by offering :

•        Generous and complete benefit coverage with group insurance

•        Group retirement plan with employer contribution

•        Employee assistance program for employees and their families

•        Employee Share Ownership Plan with an employer match

•        Paid time off: Sick days and volunteer day off

•        Opportunity to contribute to a collective RRSP & TFSA

•        Training and development programs

•        Organized activities for employees and their families 

How you will make contributions that matter:

• Carries out reactive, predictive and preventative maintenance on plant equipment

• Troubleshoots and repairs equipment in breakdown situations to minimize downtime

• Carries out equipment installations and modifications, repairing parts where necessary

• Work effectively in a processing environment without jeopardizing food safety

• Follows company policies and safety-first culture while continuously improving standards

• Works effectively and collaboratively with other trades groups to complete project assignments.

• Performs other duties as assigned by Maintenance Supervisor or assigned leadership designate

You are best suited for the role if you have the following qualifications:

• Millwright with a journeyperson ticket/license or certificate of qualification

• Proven hands-on experience within food industry or high-speed packaging plant (preferred)

• Excellent trouble shooting skills able to work collaboratively with all departments

• Highly motivated initiator, able to work independently with minimum supervision

• Effective communication skills, able to complete computer-based workorders

We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.

Merchant Services Squad is looking for a Software Architect who will be a key player in architecting the future technology road map for our Payments domain.  This candidate will work closely with product partners, business and other Scotia Digital technology teams to provide scalable technology architecture which will not only serve Canadian Banking but will also align with International Banking.

Is this role right for you? In this role you will:

• Architecture Design: Develop and maintain architectural designs and frameworks for software applications, ensuring scalability, performance, and security. Collaborate with multiple teams Bank-wide on architecture design and follow Bank’s Architecture Review Board governance processes
• Technical Leadership: Provide technical guidance and mentorship to development teams, fostering best practices in coding, testing, and deployment. Maintain a sharp focus on system security and reliability while developing architecture designs for products and services
• Requirements Analysis: Collaborate with stakeholders to gather and analyze requirements, translating them into architectural solutions.
• Technology Evaluation: Stay updated on emerging technologies and assess their applicability to enhance current systems and processes. Design architectural solutions, roadmaps that are aligned to business and technology strategy, enterprise standards and best practices.
• Documentation: Create and maintain comprehensive architectural documentation, including diagrams, specifications, and design patterns.
• Code Reviews: Conduct code reviews to ensure adherence to architectural standards and best practices.
• Collaboration: Work closely with project managers, product owners, and other teams to ensure alignment with business goals and technical feasibility.
• Problem-Solving: Address and troubleshoot architectural and technical challenges, providing innovative solutions. Present solution design in a way that establishes trust relationships, persuades stakeholders and achieves understanding and consensus at all levels.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• 10+ years of IT experience with clear progression through various roles leading with at least 3 years of experience providing hands-on architectural design for software applications with proven track record of building a product and taking it to market.
• Strong understanding of frontend development, specifically microapp design patterns.
• Bachelor (equivalent or higher) degree in Computer Science, Engineering or related discipline.
• Experience working in Financial Services domain highly desirable.
• Experience in designing/developing cloud native solutions in GCP, Azure, AWS platforms.
• Experience in architecting end-to-end solutions involving multiple technology platforms and developing solutions leveraging established architecture/design frameworks.
• Practical experience in addressing data management challenges as part of architecture solution development.
• Experience in Security Architecture on the areas of authentication, authorization and auditing.
• Hands-on experience in Microservices design, Event driven architecture, ETL and data solutions and System resiliency engineering.
• Proven hands-on experience in leading Proof of Concept / Proof of Technology initiatives.
• Experience in Agile, DevOps and iterative software development.
• Excellent interpersonal, communication, and influencing skills with the ability to build and foster relationships with business partners, project stakeholders, strategic technology partners and external vendors.
• Ability to collaborate across organizational boundaries, build relationships, and achieve broader organizational goals.
• Must be flexible and ready to adapt to a dynamic environment.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  
IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

 
DO YOU HAVE THE SKILLS
We would love to work with you if you have:
 

• Experience in the securities industry
• Already duly registered as an Investment Representative (IR) with CIRO
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

 
WHAT’S IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

Our Inside Sales position is a crucial member of our inside team. They have the privilege of building strong relationships with each customer and are the primary contact for placing orders for delivery. They work closely with our Outside Team and Warehouse team to ensure deliveries are both executed and communicated properly to everyone involved in the shipping process.

What’s in it for you?

• Full health care benefits starting day one. 
• Career development and training opportunities
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package.
• Life insurance, disability and wellness programs
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• Responsible for completing the order process which includes offering pricing terms according to established margins; sourcing of additional products; and generating sales orders.
• Enter quotations and orders into the system with accuracy in a timely manner.
• Provide customers with accurate pricing, inventory, and specific delivery information.
• Build and maintain relationships with new and existing customers by phone or email with the intention of cultivating additional business.
• Prepare quotations and process orders on behalf of outside sales staff.
• Respond to customers’ requests and inquiries in a timely manner.
• Achieve sales targets and objectives as set out by Management by promoting and or upselling products.
• Adhere to company safety policies and regulations

What you will bring:

• Previous Inside Sales related industry (Plumbing & HVAC/R) experience is preferred
• General computer skills including Microsoft Office required, knowledge of AS400 system would be an asset.
• High level of commitment to exceptional customer service.
• Demonstrated initiative with the ability to work independently as well as in a collaborative team-based environment.
• Highly organized in prioritizing work and multi-tasking on a regular basis

Salary Range: $58,000 - $63,000

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Our Inside Sales position is a crucial member of our inside team. They have the privilege of building strong relationships with each customer and are the primary contact for placing orders for delivery. They work closely with our Outside Team and Warehouse team to ensure deliveries are both executed and communicated properly to everyone involved in the shipping process.

What’s in it for you?

• Full health care benefits starting day one. 
• Career development and training opportunities
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package.
• Life insurance, disability and wellness programs
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• Responsible for completing the order process which includes offering pricing terms according to established margins; sourcing of additional products; and generating sales orders.
• Enter quotations and orders into the system with accuracy in a timely manner.
• Provide customers with accurate pricing, inventory, and specific delivery information.
• Build and maintain relationships with new and existing customers by phone or email with the intention of cultivating additional business.
• Prepare quotations and process orders on behalf of outside sales staff.
• Respond to customers’ requests and inquiries in a timely manner.
• Achieve sales targets and objectives as set out by Management by promoting and or upselling products.
• Adhere to company safety policies and regulations

What you will bring:

• Previous Inside Sales related industry (Plumbing & HVAC/R) experience is preferred
• General computer skills including Microsoft Office required, knowledge of AS400 system would be an asset.
• High level of commitment to exceptional customer service.
• Demonstrated initiative with the ability to work independently as well as in a collaborative team-based environment.
• Highly organized in prioritizing work and multi-tasking on a regular basis

Salary Range: $58,000 - $63,000

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Are you a result driven sales person who is confident in challenging themselves to an opportunity within a growing global organization?

Do you want to take ownership and expand on your career development and personal success? If so, then this is the job opportunity for you!

What you will do:

• Assesses the requirements of the job.
• Ensures stock availability as scheduled.
• Completes the order process which includes offering pricing terms according to established margins; souring of additional products; and generating sales orders.
• He/she is also responsible for preparing small order quotes on urgent contracting jobs.
• Offers product knowledge to customers.
• Performs necessary product research in catalogues and on internet.
• Offers alternative stock or non-stock items depending on specifications.
• Processes orders to completion and verifies with a generated computer ticket to ensure acceptance of the order.
• Confirms details of delivery according to scheduled times and commitment dates.
• Verifies all items are available for the customer as scheduled and obtains stocking information off the system to determine causes for discrepancies.
• Notifies Sales Representative or the Purchasing department of low stock or errors in the inventory count.
• Overtime as required.

What you will bring:

• High School education plus a minimum of two (2) years related experience in the industry, or the equivalent combination of education and experience or Community College education in a related field plus a minimum of one (1) years related experience in the industry, or the equivalent combination of education and experience.
• Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position

Weekly Hours: 36.67 

Weekly Hours: Approximately 35 

This Call Centre is a 12-hour operation, open from 830am-830pm with various shifts including morning and afternoon shifts.

Summary:

The Revenue Services, Customer Care Call Centre has expanded to add a dedicated service line to manage high volume of calls related to Toronto Water Meter Transmission Unit (MTU) billing inquiries and discrepancies.

Major Responsibilities:

• Responds to telephone, mail, email and in person inquiries from the public, agencies and other levels of government utilizing in-depth knowledge of procedures, regulations and criteria.
• Performs varied administrative tasks involving the preparation, research, summary and reconciliation of data and the control and expedition of documents and data. Conducts research and analysis to develop service options for the public and various interested parties.
• Prepares and processes documents/statistical summaries/reports etc. Assesses and analyses data.
• Operates office equipment and computers utilizing a variety of software packages, applying speed and skill.
• Checks work for accuracy and conformity with regulations, policy and procedures and corrects/resolves outstanding/incorrect items. Identifies issues and recommends solutions. Performs complex calculations.
• Directs, coordinates, schedules and trains assigned staff. Checks/verifies work of assigned staff.
• Operates office equipment and computers utilizing a variety of software packages, applying speed and skill.
• Reviews, accepts, or rejects material/applications from the public, ensuring all criteria have been met.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Considerable experience providing customer service either in a call center environment or at a front counter.
2. Considerable experience performing complex calculations pertaining to customer bills.
3. Considerable experience de-escalating difficult situations with the public and managing difficult calls
4. Considerable experience using Microsoft Office (i.e. Word, Excel, Outlook).

You Must Also Have:

• Strong comfort with working in a fast paced and high volume environment daily.
• Excellent interpersonal and customer service skills with the ability to work independently
• Excellent oral and written communication skills with the ability to communicate effectively with all levels of staff and the public.
• Ability to exercise independent judgment and discretion in dealing with confidential matters.
• Ability to write reports, bank reconciliations and accept various payment types
• Knowledge of contact centre principles, practices and key performance metrics

Additional Information:

• This position will be hybrid
• The shifts for this position are as follows:
  • Monday to Friday
    • 8:30am to 4:30pm
    • 10:00am to 6:00pm
    • 12:30pm to 8:30pm
• An employee's reporting relationship and/or work location may change due to operational reasons and in accordance with their Collective Agreement

Major Responsibilities:

Comprised of a team of diverse and dynamic Fleet professionals, the City of Toronto's Fleet Services is striving towards becoming a leader within the industry, modernizing our operations and utilizing analytics to drive our strategic vision. With up to a1000 vehicles assigned to a garage, the Fleet Supervisor manages an efficient garage operation with a high standard of customer service, ensuring compliance to scheduled maintenance programs and is accountable to meet maintenance delivery timelines. Ensuring adherence to City Policy, Human Rights Code, and other legislation, the Supervisor leads a team of maintenance professionals and works collaboratively with their Fleet peers to contribute to the ongoing development, implementation and roll out of new and innovative maintenance program.

As a seasoned mechanical expert, you will manage and assign work to produce the best use of human and physical resources to ensure vehicle compliance to legislative requirements and timely turnaround of vehicle maintenance. 

As a Fleet expert you will work collaboratively with operating Divisions, coaching on preventative maintenance programs, in particular, identifying methods to minimize vehicle failure, improve total cost of ownership and educate on driver/vehicle behaviour and best practices. Promoting the use of accurate vehicle and equipment records, as a Supervisor you understand the need to demonstrate compliance with legislation as well as being a valuable source of information on the potential design and procurement of future replacement vehicles.    

As the leader of your maintenance team, you will be involved in all aspects of staff hiring, providing input into vendor contract documentation/vendor management, as well as, support client and Fleet Procurement in future vehicle purchases.

This is an exciting opportunity for an individual that is knowledgeable in the operation of a Fleet Maintenance garage, able to communicate with staff and clients and promote a high level of commitment to reliable customer service delivery.

Key Qualifications

Your application must describe your qualification as they relation to the following:

Licensing

• Certification as a Journeyperson Truck and Coach (310T) Technician , and an Automotive (310S) Journey person.  Heavy Duty Equipment Technician (421A) certification may be considered, or an equivalent combination of education and experience relevant to the position. 
• A valid class G Ontario Drivers license and the ability to obtain a City Drivers Permit

Leadership

• Considerable experience in leading, coaching, motivating, employees, while providing work direction and holding people accountable.
• Considerable experience training and mentoring employees to ensure current policies practices and techniques are followed.

Mechanical Skills

• Extensive experience in vehicle (heavy and light equipment or vehicles Class 1 to 8) maintenance within a large complex fleet.
• Experience implementing, coordinating, and maintaining a preventative maintenance and repair program in a fleet comparable environment.

Administrative Skills

• Considerable experience with computerized Fleet Management Information Systems, maintenance reporting and analysis (AssetWorks Fleet Focus – M5 – is preferred) with experience using Outlook, Microsoft Word, Excel and PowerPoint.
• Experience analyzing data to evaluate garage performance and leading continuous improvement initiatives in the shop.

Virtual Information Session:

All interested candidates are invited to attend a virtual information session on: Tuesday October 8th, 2024 from 12:00 PM (noon) to 1:00 PM, where they will have an opportunity to learn more about the Fleet Services Division, the role and responsibilities of the Fleet Maintenance Supervisor position. Click here to join the session: Virtual Information Session - FMS