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International Logistics Coordinator  

Full-time/Temporary

Florenceville-Bristol, NB

Contract: 18 months

The International Logistics Coordinator will ensure a positive customer experience in the movement of orders internationally through carrier partners, including but not limited to, ocean liners, air carriers, and over the road movement, with a focus on claims-free, on-time service, protection and growth of revenue and margin, while meeting and striving to exceed service expectations

How You’ll Help: 

• Receive, analyze, and process booking information from customers in order to identify and confirm appropriate routes, verify service requirements, and enter information into Cargowise
• Complete required ocean carrier documentation for pickup and release at destination
• Track and trace orders to ensure on time departure and arrival and to proactively notify customers of any variances 
• Understand the wide array of capabilities and schedule of designated carriers and make appropriate matches to customer requirements
• Coordinate carrier bookings, follow throughout the duration of the order, and communicate with the customer, as required
• Mitigate additional charges through investigation, data integrity and assist with maintaining the accuracy of carrier information
• Coordinating customs clearance and cross border documentation
• Escalate issues according to established procedures in a timely, accurate and appropriate manner
• Work with specialist, supervisor, managers, and customers in order to quickly and efficiently resolve issues 
• Understand industry market conditions and communicate with the entire team issues that could impact operations as a whole
• Revenue and cost entry and verification for billing and payables, escalating disputes, working with vendors to mitigate charges
• Establish strong relationships with both McCain & 3rd Party customers to continue growth and business support
• Provide internal communications on account details, including gaps, breakdowns and wins
• Collaborate to identify and implement resolutions/contingencies to meet customer departure and arrival expectations 
• Other related duties as may be required 

Your Skills and Experience: 

• Post secondary education, preferably in business or international logistics.
• A suitable combination of post secondary education and experience may be considered.
• Previous experience in international, ocean and/or air logistics an asset.
• Exceptional customer service and relationship management skills
• Advanced communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
• Strong aptitude and skills with computers, including accuracy and efficiency in data entry and the use of MS Outlook, Excel & Word; experience with Sales Force and Cargowise an asset
• Troubleshooting and problem solving skills, with the ability to evaluate current situation, respond quickly to changing requirements, and execute accordingly
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting, multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to work independently and to collaborate with others to meet customer expectations
• Ability to work flexible hours to meet customer needs both locally and internationally
• Strong English (written and spoken) required
• Bilingual in French and/or Spanish may be required depending on assigned customers; always an asset 

8734 Main Street, Unit 3, Florenceville-Bristol, NB, E7L 3G6, CA

Bilingual Customer Care Representative
Full-time, 95% remote work (permanent and contractual positions available)
Hartland, New Brunswick and Lachine, Quebec

This position offers the ability to work from home, with flexible shift schedules.  The successful candidate must have access to high-speed internet.

How You’ll Help
•    Help customers with complaints and questions
•    Improve the customer’s experience
•    Utilize our service techniques and systems
•    Increase your skills with every interaction
•    Give customers information about services
•    Ensure customer satisfaction and provide professional customer support
•    Escalate customer dissatisfaction to proper channels

Your Skills & Experience: 
•    Bilingual English/French communication skills (written and verbal) a STRONG asset
•    High school diploma. Post-secondary education in business or related program considered an asset.
•    Minimum of one year experience in a call center customer service based position
•    Previous SalesForce or CRM system experience considered an asset
•    Previous AS400 experience considered an asset
•    Previous transportation/logistics experience considered an asset
•    Proficient in computer programs such as Microsoft Office Suite
•    Highly reliable, willing to learn and acquire new skills
•    Exhibit professional communication and customer service skills
•    Proven ability to be a self-starter and work independently
•    Strong attention to detail with high organizational and interpersonal skills
•    Must have access to high speed internet

Dock Supervisor
Full-time, Permanent, night shift
Quebec, QC

As a Dock Supervisor, you are accountable for ensuring that the dock employees are working in a safe and efficient manner. You are responsible to ensure smooth operations, efficiencies, people management, freight flow, change implementation, and safety, aligned to operational expectations and guidelines. This position is all about the effective management of freight flow through the management of people and safety, continuous improvement, problem solving and effective communication.

How You’ll Help
•    Lead and manage a fast paced and high volume dock operation though a team of supervisors, lead hands, and front line employees to ensure the accurate and timely completion of all dock activities and supporting office tasks.
•    Coach and develop team members using a positive attitude, collaboration, clear communication, and direction. Make informed decisions based on safety, service, and productivity standards, with an un-derstanding of company processes, policies and procedures.
•    Initiate and lead process and customer experience improvements, while meeting deadlines and con-trolling costs.
•    Understand and use key metrics to manage terminal performance, including load factor, on-time de-livery, LMS, and freight flow.
•    Prioritize the unloading and loading of freight, moving all damaged freight and returns appropriately.
•    Recognize risks and problems and work collaboratively with others to practical and speedy resolu-tion. 
•    Ensure and monitor the continuous flow of communications and information relating to freight deliv-ery so the appropriate parties are aware of solutions/actions to be taken to ensure safe and timely operations.  
•    Other related duties related as may be required.

Your Skills & Experience: 
•    Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
•    Forklift certified
•    Trained in the Transportation of Dangerous Goods
•    WHMIS certified
•    Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial 
•    3-5 years’ experience in a terminal setting, preferably in the transportation industry.
•    Experience leading a team of front line employees, managers, and supervisors
•    Contributing to the development of and managing to an annual operating budget.
•    Strong leadership skills, including the ability to get things done through others and people develop-ment.
•    Computer skills with MS Office products and web based programs.  Experience with AS400 a defi-nite asset
•    Safety oriented
•    Good communication skills, verbal and written
•    Strong problem solving skills
•    Customer oriented
•    Ability to multi task and prioritize workload
•    English, other languages an asset
•    Able to work with little supervision
•    Provides basic leadership and guidance to dock workers to ensure safe and efficient handling of cargo.
•    Relays information from the Operations Manager to Dock Workers and keeps the Operations Man-ager updated with dockside operations.

Main Purpose and Function 

The Communication Manager – Media & Issues is responsible for delivery of corporate media relations and event support, issues management,oversight of the City’s social media channels and external communication planning for key files. 

The Manager leads in the development and implementation of proactive communication programs and strategies from both a corporate and client group perspective. They provide leadership and direction to a team of communications staff to meet emerging needs and support the delivery of the City’s strategic priorities. This position requires a proactive and strategic approach to respond to new developments and demands as they evolve. 

Specific Duties and Responsibilities 

• Develops, builds and maintains excellent working relationships with the team and across the organization, and maintains an ongoing understanding of the various internal clients and stakeholders. 

• A strategic partner to the assigned business units and leads the development of communications strategies addressing complex and varied organizational projects, priorities and issues. 

• Ensures that team members understand the departments/organization’s priorities and goals and how their roles link to these priorities and goals. 

• Provides leadership, direction and supervision in the development and execution of communications strategies, and uses data to drive decision-making and inform strategic insights. 

• Manages budgets and processes to successfully execute initiatives in a timely manner. 

• Provides positive leadership and inspires, motivates and guides staff through coaching and ongoing two-way information sharing to discuss policies and administrative issues to solve problems and manage stakeholder relationships. 

• Manages cross-functional teams to execute the communications strategies and plans for the City’s major initiatives including the development of tools and tactics. 

• Proactively identifies emerging issues and opportunities, and recommends appropriate communications approaches. 

• Responsible for the development, handling and distribution of sensitive information to senior management in a timely manner. 

• Fosters trust and credibility through clear, accurate, open, timely two-way communication with external audiences. 

• Guides the team in delivering cross-corporate media events, overseeing event planning and management. 

• Other duties/responsibilities as assigned. 

Qualifications 

Education and Experience: 

• Bachelor’s degree in Communications or a related discipline is preferred. Minimum 8 years of experience in progressively senior communications roles including 5 years experience managing employees, project teams and contractors, or an equivalent combination of education, training and experience. 

Knowledge, Skills and Abilities: 

• Excellent knowledge about local government operations and processes. 

• Extensive knowledge in developing and executing strategic communications plans. 

• Excellent communication skills, both verbal and written. 

• Ability to see the big picture and anticipate emerging issues and trends, and then identify communications strategies and tactics to address them. 

• Extensive knowledge of corporate and media issues management. 

• Experienced with social media channel strategy, development and oversight. 

• Experienced with social media marketing and content strategy development. 

• Strong working knowledge of media and social media monitoring, scheduling and evaluation platforms and content generation tools.   

• Ability to communicate effectively; foster high standards; coach; inspire and manage multi-disciplinary teams in a fast-paced, performance-focused environment using excellent interpersonal, visual design, presentation and written skills. 

• Ability to manage, prioritize, and execute multiple projects and teams. 

• Strong and valued individual contributor as well as an integral collaborative member of the communications team. 

• Strong relationship building skills and ability to provide strategic advice to senior executives. 

• Ability to make decisions and organize thoughts under time and budget constraints. 

• Able to diplomatically ask questions, challenge and suggest alternative strategies and approaches. 

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Office of the City Manager (1010) 

Affiliation: Exempt 

Employment Type: Temporary Full Time 

Position Start Date: May, 2025 

Position End Date: June, 2026 

Salary Information: Pay Grade RNG-091: $111,139 to $138,924 per year

Application Close: April 20, 2025

Main Purpose and Function

Reporting to the Director of Financial Planning and Analysis, Parks & Recreation, the Financial Analyst 2 is responsible for financial planning and analysis for the City of Vancouver. The Financial Analyst 2 is responsible for leading specific FP&A functions including short-mid term planning, budgeting, forecasting, business case development, financial modelling and decision support for processes and initiatives. Working closely with other members of the Citywide and Business Unit (BU) FP&A, the main functions of the role include leading respective business area, support the development of the City’s annual budget and multiyear plan process, support monthly and quarterly financial reporting process, and analyzing key business issues impacting the revenue opportunities within a business unit.

The position ensures compliance with internal controls, policies, standards and business processes and systems. The position provides financial decision support to enable the City to meet its strategic objectives and goals and leads the development of policies and processes to support the effective financial management of departmental resources.

The position makes recommendations on transformational initiatives, including recommendations that could impact staffing levels in the organization and realization of cost efficiencies

Specific Duties and Responsibilities

Strategic Financial Analysis:

• Defines and uses logical and innovative approaches to evaluate and deconstruct accounting and business situations. Compiles and links analytical information, experience and insights using quantitative and qualitative reasoning skills.
• Demonstrates understanding and application of common quantitative techniques by preparing appropriate financial analysis with fact-based assumptions to enable decision making.
• Provides input into the formation of problem-solving approaches for business situations.
• Accurately analyzes a situation based on available data or information.
• Leads the problem-solving process by identifying alternatives and making recommendations.
• Consistently applies working knowledge of the organization's information systems & appropriate financial tools and systems to find, extract, and analyze data and to produce reports.
• Applies basic modelling, forecasting and planning techniques to develop forecasts with cost drivers identified and explained.
• Supports management in developing and analyzing business cases, determining the financial implications for all major decisions, ensuring value for money, return on investment, productivity and service delivery analysis, quantifying impacts on budgets and forecasts
• Prepares materials to be presented to the Senior Leadership Teams, Directors, CFO, and other stakeholders as required.

Strategic Business Partnership and Decision support

• Demonstrates in-depth understanding of the organization's business plan, immediate environment and the possible impact of events and activities on the organization; understand current role in relation to executing the business plan.
• Applies common business principles to critically evaluate and accurately perform analysis.
• Uses insights to influence the views of managers and provides guidance and support, supported by facts, to influence and lead business decisions.
• Ability to apply decision criteria to business propositions prepared by business units.
• Lead in explaining financial concepts and analysis in non-financial terms to counterparts.
• Identify and address additional business partner needs as they arise.
• Makes recommendations on transformational initiatives, including recommendations that could impact staffing levels in the organization and realization of cost efficiencies.

Planning, Budgeting, Forecasting and Performance Measurement:

• Leads, manages, and coordinates all aspects of operating and capital budget process within the Park Board; works with subject matter experts to provide inputs and assumptions and manages and monitors Operating & Capital budget expenditures, revenues and recoveries.
• Manages and prepares monthly, quarterly, and year-end variances analysis, forecasting and reporting; presents and reviews results with general manager and department leads; works to identify significant risks, and recommends mitigation strategies and raises to appropriate stakeholders.
• Provides financial and budget management to support major project leads.
• Manages and supports the development of multiyear financial and business plans and forecasts, review and validate financial assumptions and models, and identify trends that impact the Department’s ability to meet budget and service delivery targets.
• Leads and manages analysis of budgets, performance indicators, business plans and ongoing financial results to enable strategic recommendations on corrective actions.
• Interpret and provide forecasts and analysis that link to business unit strategy and operational performance.
• Complies with and administers Finance controls, policies and procedures.

Project Management and Process improvement:

• Supports and manages planning process timelines and identify opportunities for continuous improvement and standardization for business area.
• Identifies and implements opportunities for process automation/streamlining and support integration with financial reporting, capital budgeting, and long-term financial planning initiatives.
• Communicate budgeting policies and processes to Department FP&A and City staff; support planning processes improvement initiatives throughout the organization.
• Manage FP&A projects and sub-processes .

Qualifications

Education and Experience:

• Bachelor’s Degree in Business Administration, Finance, or related discipline
• Professional Accounting Designation or MBA with a combination of experience and education related to the requirements of the position
• Extensive experiance post designation experience in budgeting, financial analysis, forecasting, reporting, and accounting
• Advanced financial systems experience preferably within an ERP environment - experience with financial modules of SAP would be an asset
• Strong business case analysis experience
• Good working knowledge of generally accepted accounting principles as they relate to local government including PSAB
• Advanced financial modelling and Excel skills
• Advanced experience with preparing complex presentations and writing formal reports for senior management and Council
• Considerable experience in presenting to Senior Leaders and department stakeholders
• Advanced project management experience

Knowledge, Skills and Abilities:

• Strong business acumen and capability to link finance to the business
• Superior critical thinking skills, ability to analyze complex situations and determine appropriate course of action where there is little or no established precedents
• Ability to strategically answer complex business problems through data analysis, modelling and creative thinking
• Superior verbal and written communication skills, ability to communicate complex financial concepts in simple terms
• Proven ability to work strategically with the business, build relationships, and be a trusted business partner
• Must be able to work independently and as a member of a Finance and Business Unit team
• Excellent organizational and project management skills with ability to manage multiple tasks with competing priorities
• Must be able to take accountability to complete assignments and take ownership of challenges to the point of recommendation, resolution, approval and implementation
• Ability to maintain professionalism, objectivity, confidentiality, tact and diplomacy

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work a hybrid work week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Finance & Supply Chain Mgmt (1150) 

Affiliation: Exempt 

Employment Type: Regular Full Time 

Position Start Date: June 2025

Salary Information: Pay Grade RNG-091: $111139 to $138924 per annum

Application Close: April 20, 2025

Main Purpose and Function

The Citylearn Learning Specialist enables and supports the learning and development of employees at the City of Vancouver.  The position reinforces the important aspects of attraction, engagement and retention within the employee life cycle.  With oversight for the CityLearn Centre’s operation, the position explores, recommends, implements and administers learning opportunities in alignment with the City’s corporate values, policies and competencies.

Specific Duties and Responsibilities

• Oversees the operationalization of the learning and development curriculum for the City of Vancouver and assists with oversight of the CityLearn Centre, including developing and scheduling the yearly CityLearn training calendar
• Initiates, develops and implements developmental strategies relevant to corporate objectives
• Designs, develops and facilitates a wide variety of workshops including but not limited to New Employee Orientation, Supervisory Skills, Building Resilience, and Insights Discovery as well as the Lunch with Leaders series
• Works closely with the City’s departments on the creation of computer-based training works with organization on development of prioritized training, also provides guidance on best practices, reviews for quality control, manages access to online training tools, and ensures that training is uploaded to SuccessFactors (SF) Learning Management System (LMS)
• Provides subject matter expertise, guidance and support to HR functional groups and departments across the City with regards to learning and development
• Analyzes staff and organizational issues and requests and plans appropriate interventions
• Provides training and direction for and coaches CityLearn’s Training Coordinator
• Partners with the City’s Organization Development (OD) Team to inform and align leadership development offerings available through both CityLearn and the OD Team, in alignment with the City’s Leadership Competency Framework 
• Upholds the City’s commitment to a fair, psychologically safe and inclusive workplace, by seeing that an Equity, Diversity, and Inclusion lens is incorporated into all CityLearn offerings
• Considers and integrates applicable solutions to facilitate the accessibility of City learning and development offerings for all employees
• Works closely with the Corporate Communications team to provide marketing materials for the promotion of learning and development opportunities for best return on training budget investment
• Works closely with the LMS Administrator regarding systems support for all CityLearn courses; maintains learning and development content on the City’s intranet and within the City’s learning management system
• Leads procurement processes to engage 3rd party providers and works closely with the providers to develop new courses and learning and development resources
• Builds strong working relationships and networks with external learning and development providers and fosters relationships and maintains networks with other organizations to leverage best practices
• Actively monitors and reviews courses for participant feedback; regularly shares this feedback with instructors to inform adjustments and revisions to course content and/or delivery as required
• Other duties/responsibilities as assigned

Qualifications

Education and Experience:

• Bachelor’s Degree in Adult Education or completion of a recognized HR Management Certificate program, with a minimum of 5 years’ experience in the learning and development realm, preferably within municipal government or other complex organizations. Or an equivalent combination of education and relevant work experience.

Considered an asset:

• Experience as an Insights-accredited facilitator

Knowledge, Skills and Abilities:

• Considerable knowledge of creating, developing, and implementing computer-based training
• Considerable knowledge of developing and delivering classroom and virtual training
• Working knowledge of adult education principles.
• Strong training and facilitation skills
• Ability to engage, motivate and build trust amongst diverse audiences and in different work environments
• Ability to establish and maintain positive relationships with internal and external partners/clients
• Independent and self-motivated, detail oriented with the ability to function effectively within a team environment as well as independently and collaboratively within a rapidly changing public sector organization
• Ability to research, analyze, provide recommendations, solve problems based on the analysis of facts
• Ability to be sensitive and responsive to individual, group and organizational needs and issues
• Strong verbal and written communication skills including effective analytical, writing and public speaking skills
• Awareness/understanding of working with a training budget
• Ability to act with diplomacy and tact
• Skills and ability working with MS Office and learning management systems.
• Comfortable learning and working with recent technologies
• Working knowledge of municipal government an asset

Business Unit/Department: Human Resources (1020) 

Affiliation: Exempt 

Employment Type: Regular Full Time 

Position Start Date: May, 2025 

Salary Information: Pay Grade RNG-080: $97,032 to $121,294 per year

Application Close: April 16, 2025

Requisition ID: 16838 
Department: Infrastructure & Water Services Dept. 
Service: Water Linear & Customer Services 
Branch: Wastewater Linear Collections Branch 
Employment Type: 1 Full-time Temporary-Up to 2 years
Work Hours: 40.00hours per week
Affiliation: CUPE 503 Inside/Outside
Salary Information: $58,988.80- $69,022.72 annually (2024 rates of pay)
Location: ROPEC, 800 Green's Creek 
City: Ottawa, ON 
Job Category: Labourer Jobs
Application Close: 18/04/2025

WHAT YOU NEED TO KNOW

• Language Requirement: English oral, reading, writing       
• Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.  
• Driver’s License Requirement:  A valid Ontario unrestricted DZ class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated; A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with 0 demerit points accumulated  
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Requisition ID: 15615 
Department: Community & Social Services Dept. 
Service: Long Term Care Services  
Employment Type: Multiple Casual Positions
Affiliation: CUPE 503 Inside/Outside
Salary Information: $25.600- $29.953per hour (2024 rates of pay)
Location: Various Locations 
City: Ottawa, ON 
Job Category: Community and Social Services
Application Close: 07/07/2025

WHAT YOU NEED TO KNOW

• Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.       
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.  
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Requisition ID: 15689 
Department: Community & Social Services Dept. 
Service: Long Term Care Services 
Branch: Clinical Quality Improvement Branch 
Employment Type: 1 Full Time Permanent Position
Work Hours: 37.50hours per week
Affiliation: CIPP
Salary Information: $109,615.35- $133,372.20 annually (2025 rates of pay)
Location: Centre D’Accueil Champlain, Carleton Lodge, Garry J. Armstrong, and Peter D. Clark
City: Ottawa, ON 
Job Category: Long term Care
Application Close: 17/04/2025

WHAT YOU NEED TO KNOW

• Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.       
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.  
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Overview

Overview