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The Medcan I.T. team is recruiting an enthusiastic, energetic and client-focused professional for the position of Analyst, Helpdesk.

The IT Support Associate is tasked with delivering top-notch technical assistance to our executives, clinical and non-clinical staff, and other corporate stakeholders. This role is pivotal in ensuring the smooth functioning of daily technology requirements and effectively managing the processes of onboarding and offboarding. The associate will be a proactive problem solver possessing robust technical troubleshooting abilities.

Responsibilities include:

· Offering 1st and 2nd level support for Windows, MacOS, Point of Sales Systems and other devices via phone, email, and in-person

· Manage onboarding and offboarding procedures, as well other IT requests

· Record, track, and escalate incidents via the ITSM system, Service Now

· Image, configure and support workstations, tablets, mobile phones, point of sales, and other necessary computing equipment

· Provide support for multifunctional printers, IP Phones, and other peripheral devices.

· Implement and support Audio/Video conferencing technologies.

· Conduct security and operating system updates, software deployment, and troubleshooting.

· Collaborate with Technology Services team on escalated issues (Business Applications, Infrastructure, and Cybersecurity)

· Deliver exceptional service to all business units, utilizing available resources while meeting set SLAs

· Document technical procedures for new technologies and update/maintain existing technical documentation.

· Provide dedicated support for defined members of the Medcan Executive Team, prioritizing their IT needs and ensuring optimal functioning of their systems.

· Creating and managing user Accounts within Active Directory and Office365

Key Requirements:

· A post-secondary education in Information Technology or equivalent

· 2-3 years in an IT Support role

· ITIL Foundations, A+, Network+, M365 and Managing Modern Desktops and Devices MD-101T certifications are considered assets

· Understanding of basic networking concepts

· Experience ITSM, Service Now or similar

· Providing Technical Support to 800+ end-users

· Basic hardware (desktop/laptop/IOS), Mac OSX, IOS, Android OS, Microsoft Windows, and Microsoft

· Experience with Mobile Device Management (MDM), Intune and MFA/SSO technologies

· Strong verbal and written skills, and the ability to work courteously and effectively.

This is a full-time position that is scheduled primarily during business hours Monday through Friday, and will report to the Team Lead, Help Desk. The position will have a hybrid work set-up with opportunity to work from home, on a rotating schedule and in the office at our 150 York St location in downtown Toronto.

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.

Medcan Health Management is recruiting an enthusiastic, well-spoken and client-focused individual to join our Client Experience Team. The Client Experience Specialist Inbound role is responsible for delivering an efficient, professional, and knowledgeable customer experience for all clients, booking Medcan's Annual Health Assessment, in conjunction with our Membership offerings, while also promoting our 15+ in-house services. The successful candidate will be a self-starter, have a drive for finding the best solution for the client, possess a genuine passion for health and wellness, demonstrate a history of building trusting relationships with clients, and have the ability to thrive in a fast-paced environment.

The Accountabilities:

· Provide exceptional client service, build strong client relationships, and serve as a brand ambassador, demonstrating flexibility and the ability to adapt to changing priorities.

· Leverage exceptional product knowledge, brand understanding, selling points and featured seasonal services/products.

· Use excellent communication and multitasking skills to respond to customer inquiries in a timely manner, managing multiple inbound/outbound client support channels including phone, email, live chat, social and in-person.

· Manage the scheduling and booking of appointments for existing and new clients, while recommending appropriate services to clients based on client health aspirations.

· Increase sales via cross-selling, up-selling, add-on sales and promotional offers.

· Quote and discuss fees and payment policies, and address inquiries regarding invoices, payments, and collections.

· Undertake timely and organized client follow-ups via multiple client channels.

· Coordinate with other department staff to ensure exceptional delivery of service.

· Provide ongoing technical support for our online client portal.

· Participate in client satisfaction initiatives and proactively communicate customer feedback.

· Assist with training and mentoring of new staff.

The Requirements:

· Bachelor’s degree in business, health or a related discipline.

· Minimum of 1-2 years of experience in a customer service position, contact centre and/or client loyalty.

· The ability to navigate difficult conversations and interactions with professionalism.

· A proven track record of being resourceful and finding solutions even when there is no clear path.

· Persistent attitude, numbers-driven and self-motivated.

· Proficiency in Microsoft Office suite required.

· Proficiency in Salesforce is an asset.

· French Bilingualism is an asset.

This position is full-time and permanent. Shifts are scheduled based on the business requirements of Medcan and staffing needs, between Tuesday to Saturday with an 8-hour shift during the hours of 7:00am to 7:00pm. This is a fully remote position with occasional requirements to come on site for training and team meetings/events. Schedule may rotate based on business needs and availability.

Our Benefits:

Medcan’s philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canada’s Best Managed Companies!

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 7 months to less than 1 year

Location: 2535 Bowen Rd, Nanaimo, BC V9T 3L2, Canada

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to accept cash, cheque, credit card, or automatic debit payment and operate computerized inventory record-keeping and re-ordering systems
• The candidates should be able to provide advice about merchandise and assist in the display of merchandise
• The candidates should be able to conduct sales transactions through Internet-based electronic commerce and estimate or quote prices, credit or contract terms, warranties, and delivery dates
• The candidates should be able to greet customers and discuss the type, quality, and quantity of merchandise or services sought for purchase, rental, or lease, and maintain sales records for inventory control
• The candidates should be able to prepare merchandise for purchase, rental, or lease

Benefits:

• The candidates will get group insurance benefits

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience, training will be provided

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to clear and clean tables, trays, chairs, and sanitize and wash dishes and other items by hand
• The candidates should be able to keep records of the quantities of food used, package take-out food, and portion and wrap foods
• The candidates should be able to use manual and electrical appliances to clean, peel, slice, and trim foodstuffs, clean and sanitize the kitchen, including work surfaces, cupboards, storage areas, appliances, and equipment
• The candidates should be able to handle and store cleaning products, receive, unpack, and store supplies in refrigerators, freezers, cupboards, and other storage areas
• The candidates should be able to remove kitchen garbage and trash, sweep, mop, wash, and polish floors

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 1 to less than 7 months 
Credentials: Security Guard License

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualifications such as a high school, bachelor’s degree, a certificate or a diploma
Experience: Candidates don’t need experience, training will be provided
Certificates, licences, memberships, and courses: Candidates must have Class 5/5F/G Licence (cars, small trucks and other 2-axle vehicles)

Shifts: Flexible Hours
Transportation/travel information: Valid driver’s licence required
Weight handling: Up to 9 kg (20 lbs)
Own tools/equipment: Candidates should have Cellular phone

Physical Requirements:

• The candidate should be able to work in fast-paced environment
• The candidate should be physically strong

Other Requirements:

• The candidate should be able to work with being focused on the client and also in a flexible environment

Responsibilities:

• The candidate should be able to professionalism in customer service
• The candidate should be able to prepare, package and restock goods
• The candidate should be able to use maps and other trip planning aids

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as trades certificate or diploma
Experience: Candidates don’t need experience although having experience is an asset

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorized (Work Permit) to work in Canada
• If Candidates unable to fulfill above mentioned requirements, don’t apply for the position

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates should have experience of 1 to less than 2 years’
Equipment and machinery experience: Chemical cleaning equipment, Industrial vacuum cleaners/power sweepers, Waxing machine, Conventional oven, Grill, Deep fryer
Cleaning experience: Industrial equipment, Ventilation system/ducts, Boilers/tanks
Area of specialization: Kitchen
Credentials: Workplace Hazardous Materials Information System (WHMIS) Certificate

Location: 611 Alexander Street suite 118, Vancouver, BC V6A 1E1

Physical Requirements:

• The candidates should be physically demanding, and a repetitive tasker
• The candidates should be able to work with attention to detail
• The candidates should be able to stand, bend, crouch, and kneel for extended periods

Other Requirements:

• The candidate should be dependable, flexible, and reliable

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorized (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to operate cleaning machines
• The candidates should be able to vacuum floors
• The candidates should be able to wax and polish floors
• The candidates should be able to clean and sanitize items such as dishwasher mats, carts and waste disposal units
• The candidates should be able to clean and sanitize kitchen including work surfaces, cupboards, storage areas, appliances and equipment
• The candidates should be able to clean kitchen and work areas
• The candidates should be able to clean, disinfect and polish kitchen and bathroom fixtures and appliances

Benefits:

• The candidates will get group insurance benefits, vision care benefits, life insurance, disability benefits, health care plan, and dental plan

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 1 to less than 2 years

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to adjust, repair, or replace parts and components of commercial transport truck systems, inspect and test mechanical units to locate faults and malfunctions, and inspect the motor in operation, road test motor vehicles, and test automotive systems and components
• The candidates should be able to adjust, repair, or replace parts and components of automotive systems, repair or replace mechanical units or components, and test and adjust repaired systems to manufacturer’s specifications
• The candidates should be able to estimate parts and labour costs, perform scheduled maintenance service, and test and adjust units to specifications
• The candidates should be able to complete reports to record problems and work performed, coach and instruct apprentices, and review work orders and discuss work with the supervisor
• The candidates should be able to provide customer service, replace front-end components, body components, doors, frame, and underbody components, and repair or replace interior components

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language.
Education: Candidates should have standard educational qualification such as Secondary (high) school graduation certificate or equivalent experience.
Experience: Candidates need experience of 1 year to less than 2 years.
Transportation/travel information: Own transportation, Valid driver’s licence, Public transportation is not available
Weight handling: Up to 23 kg (50 lbs)

Location: 494306 Grey Road 2 Feversham, ON N0C 1C0
Shifts: Night, Weekend, Shift, Overtime, Morning
Work Setting: Remote location, Manufacture

Physical Requirements:

• The candidate should be able to work in a fast-paced environment and pay attention to detail.
• The candidate should be required to handle heavy loads.
• The candidate should be physically demanding.
• The candidate should be required to perform repetitive tasks on frequent basis.
• The candidate should be able for bending, crouching, kneeling.

Benefits:

• The employees get long term benefits such as Group insurance benefits, Life insurance, Registered Retirement Savings Plan (RRSP)
• The employees get other benefits such as free parking.

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

Be prepared for the screening questions:

• Are you available for shift or on-call work?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?

Weekly Hours: 37.67