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The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects.

KEY DUTIES & RESPONSIBILITIES

• Receive, process and validate service requests received by telephone, e-mail, and personal visits and maintain service call / work order tracking as required
• Co-ordinate BGIS and subcontracted forces to deliver required tenant services within the scope of the position
• Provide assistance and support to Facility Managers with respect to the delivery of small-scale tenant service projects by determining skills required, assisting with selection of contractors, monitoring performance, budget, quality control, and assigning work
• Review contract work, report any discrepancies to Facility Manager and request Purchase Orders
• Proper interpretation of client work processes, workplace culture and policies is essential for effective Tenant Services delivery
• Other duties as assigned

Knowledge & Skills

• High school completion plus a specialized technical or business course
• More than one year up to three years of job-related experience 
• Superior client management/customer service skills
• Effective Interpersonal skills, with an emphasis on communication (verbal/written)
• Knowledge of project delivery and tendering processes
• General knowledge of commercial building systems and/or construction
• Strong organizational, coordination and documentation skills with the ability to multi-task
• Ability to work independently
• Ability to interpret contracts, as required
• Proficiency with CAD will be considered an asset
• Specific experience and skill related to the assignment – facility management, churn, facility infrastructures, client industry sector, government sector, etc.
• Proficient with MS Office and email software

As a Dock Supervisor you will be responsible for the supervision of overall dock operations, including day-to-day processes and procedures, to ensure safety and optimal dock performance. 

How You’ll Help: 

• Provide daily guidance and motivation to Dock Workers (employees and agency workers) to ensure achievement of operational objectives for the terminal. 
• Escalates issues of individual poor performance, inappropriate behavior, absenteeism, etc. to the Operations Manager.  
• Communicates monthly performance stats to the team to help measure, develop and improve operational performance. 
• Maintain policies and procedures and ensure compliance with federal and provincial transportation, safety, and employment legislation. 
• Ensure all incidents (personal injuries, transportation collisions, spills, near misses, etc.) are promptly reported, documented, an investigation is initiated and corrective/preventative measures are implemented. 
• Hold effective, weekly toolbox meetings and ensure safety issues are addressed. 
• Works with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives. 
• Ensure the AM schedule for the terminal is followed.  
• Works with the Operations Manager to track monthly performance stats for the dock  
• Supervise a group of Dock Workers, both employee and contractor/agency, directly and indirectly through Lead Hands. 
• Other duties related to dock operations as may be required. 

Your Skills and Experience: 

• Post-secondary education, preferably in operations, logistics, or business 
• An equivalent combination of education and experience may be considered 
• Minimum of five years' experience in the transportation industry or warehousing industry, preferably dock operations 
• Previous leadership experience and/or experience in the transportation industry are strong assets 
• Strong leadership skills specifically the ability to motivate and drive engagement to achieve objectives, facilitate conflict resolution, and to provide training 
• Advanced communication skills, particularly verbal 
• Computer skills, including the use of MS Word, Excel & Outlook, and web-based programs as well as RF scanners.  Experience using AS400, a strong asset 
• Strong interpersonal skills including customer focus 
• Results driven 
• Appropriate sense of urgency 
• Strong sense of safety; training and experience in similar safety sense environments a strong asset 
• Knowledge of industry-related equipment, including forklifts, lift jacks, trailers, etc. a strong asset 
• English, other languages an asset. 

Planning, organizing, and monitoring runs and deliveries in order to ensure the most timely and efficient movement of trucks and to minimize empty miles and wait times.

How You’ll Help

• Identify required loads two to seven days out and organize for greatest efficiency.
• Assign and line up loads and deliveries based on efficiency and information from Brokers.
• Monitor scheduled runs to ensure they are on schedule and advise Brokers, Customer Serivce, and/or Planner in next region of any changes.
• Oversee daily activites of Drivers and addresses issues (e.g. load refusals, late deliveries, poor customer service) with Brokers; escalate issues to Broker Services as required.
• Planners are tasked with the safe on time movement of freight between our customers and our terminal with scheduled and nonscheduled linehaul units 
• Responsible for monitoring loads and trucks in a specific geography prioritizing and planning power to  move loads to destination 
• Communicate with drivers and brokers to execute plan 
• Answering calls, email and other forms of communication to drivers, terminal staff, CSR and other departments.
• Monitor road and weather conditions and initiate required actions in accordance with D&R policy 
• Complete various reports and documents as required
• Be an active part of the Linehaul Team and foster a positive environment of continous improvement 
• Other related duties as may be assigned.

Your Skills & Experience: 

• Post secondary education in logistics or business administration 
• An acceptable combination of education and training may be considered
• Minimum of 3 years experience in a time sensitive, planning and organizing role, preferable in the transportation industry.
• Highly organized with exceptional ability to multitask and stay on top of current status
• Sense of urgency and responsive to changes in a timely and efficient manner
• Strong problem solving skills
• Excellent communication skills (verbal and written)
• Strong computer skills, including MS Word, Excel and Outlook; experience with AS400 an asset
•  English required

The Network Process Compliance Specialist is responsible for ensuring adherence to the Linehaul and Truckload operations processes, identifying process improvements, prioritizing and contributing to the resolution of reoccurring issues while delivering on assigned objectives.

How You’ll Help

• Ensure TL Operations teams are adhering to processes, and escalate instances of non-compliance.
• Develop materials to facilitate training and process compliance for operations network management and users.
• Identify and implement process improvements, and work as a liaison for system improvements / enhancement.
• Investigate and resolve network trip / leg / flow data errors, report on and analyze COS data.
• Strong working knowledge of operations network activities and processes, including:
   
  • Identifying load requirements, optimizing and assigning loads / deliveries for greatest efficiency.
  • Monitoring scheduled runs.
  • Monitoring loads and trucks in a specific geography prioritizing and planning power to move loads to destination.
  • Communications with drivers and brokers to execute plans.
     
• Be an active part of the Linehaul & Engineering Teams and foster a positive environment of continous improvement.
• Provide daily / weekly updates to leadership team(s) on progress and initiatives.
• Other related duties as may be assigned.

Your Skills & Experience: 

• Post secondary education in logistics or business administration.
• An acceptable combination of education and training may be considered.
• Minimum of 3 years experience in a time sensitive, planning and organizing role, preferably in the transportation industry.
• Experience as a planner considered a key asset.
• Highly organized with exceptional ability to multitask.
• Sense of urgency and responsive to changes in a timely and efficient manner.
• Strong problem solving skills.
• Strong analytical and reporting skills.
• Excellent communication skills (verbal and written).
• Strong computer skills, including MS Word, Excel and Outlook; experience with Truckmate is an asset.

About AMRE Supply Inc

AMRE has been providing facility maintenance solutions across Canada for over 50 years, and with this experience we have built our business and services around the client’s needs. At AMRE, we believe in building partnerships with our clients, which allows us to customize flexible solutions to fit their way of doing business.

AMRE provides an environment where employees can take their skills, talents, experience and interests to the next level to grow professionally and build rewarding careers.

This is an excellent opportunity for an ambitious, career-oriented individual desirous of making an impact in a large evolving and successful global organization.

What’s in it for you?

• Full health care benefits starting day one.
• Career development and training opportunities
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package.
• Life insurance, disability and wellness programs
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• Coordinating and processing outgoing product
• Preparing and loading material in a timely manner to meet delivery deadlines and customer commitments
• Preparing pertinent documentation for shipment of goods
• Liaising with freight companies and inside/outside customers to determine shipping priorities
• Receiving all incoming shipments and authorizing for correctness of the product received
• Distributing product to correct area in the Warehouse in a timely manner
• Ensuring good housekeeping and safety procedures are maintained in shipping area
• Picking orders as required

What will you bring:

• Basic computer skills. Knowledge of the AS400 system or High Jump (a warehouse management system) would be an asset
• Knowledge of industry products is an asset
• Dependable and reliable. Ability to take ownership and initiative.
• Excellent problem solving, interpersonal and communications skills
• High level of commitment to exceptional customer service
• Requires a self-motivated team player capable of managing multiple priorities in a rapidly changing environment.
• WHMIS and TDG certification would be an asset
• Able to lift a minimum of fifty (50lbs) pounds

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Join the Pros!

What are the benefits for you?

• Normal opening hours Monday to Friday
• Full benefits with fully company-paid premiums for the basic package from day one of employment
• Professional development and training opportunities
• Life, Disability and Wellness Insurance Program
• Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
• Paid vacation and sick leave, and a day off on your birthday!
• Bonus programs that include annual performance bonuses and a profit-sharing plan
• Employee discounts on top brands of plumbing and HVAC/R products
• Tuition reimbursement for employees
• Employee Referral Program
• Reimbursement of safety shoes

What you will do:

• Operate the telephone switchboard and receive all incoming calls; determine the nature of calls; answer, ask questions and/or transfer calls to the appropriate person or division
• Act as the first contact on site with visitors
• Direct visitors and/or notify relevant employees
• Provides assistance and administrative support to other departments within the office
• Update branch phone number and address lists
• Perform a wide variety of general office work and assist with data entry as required
• Arranges special deliveries, registered mail and courier services when required
• Maintain records of postage and courier charges and verify courier charges billed to the organization
• Perform other administrative and clerical tasks as required

What you will bring:

• Post-secondary education and at least two (2) to three (3) years of experience in the field, preferably in an office environment or in the industrial distribution sector, or an equivalent combination of education and experience
• Experience working on a multi-line telephone switchboard
• Knowledge of general office procedures and general office equipment
• Working knowledge of MS Office applications is required
• Consistently meet deadlines in a fast-paced work environment and work efficiently within time constraints
• Highly organized in prioritizing work and managing multiple tasks

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities becomes available.

Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.

Our Inside Sales position is a crucial member of our inside team. They have the privilege of building strong relationships with each customer and are the primary contact for placing orders for delivery. They work closely with our Outside Team and Warehouse team to ensure deliveries are both executed and communicated properly to everyone involved in the shipping process.

What’s in it for you?

• Full health care benefits starting day one. 
• Career development and training opportunities
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package.
• Life insurance, disability and wellness programs
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• Responsible for completing the order process which includes offering pricing terms according to established margins; sourcing of additional products; and generating sales orders.
• Enter quotations and orders into the system with accuracy in a timely manner.
• Provide customers with accurate pricing, inventory, and specific delivery information.
• Build and maintain relationships with new and existing customers by phone or email with the intention of cultivating additional business.
• Prepare quotations and process orders on behalf of outside sales staff.
• Respond to customers’ requests and inquiries in a timely manner.
• Achieve sales targets and objectives as set out by Management by promoting and or upselling products.
• Adhere to company safety policies and regulations

What you will bring:

• Previous Inside Sales related industry (Plumbing & HVAC/R) experience is preferred
• General computer skills including Microsoft Office required, knowledge of AS400 system would be an asset.
• High level of commitment to exceptional customer service.
• Demonstrated initiative with the ability to work independently as well as in a collaborative team-based environment.
• Highly organized in prioritizing work and multi-tasking on a regular basis
• Fluency in both French and English considered an asset.

Salary: $59,450

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Payrate: $24.10

Shift timings: Monday to Friday, Day Shift. Hours TBD.

Location: Bay St. and Richmond St. W.

RESPONSIBILITIES:

• Perform access control provision duties, verify visitors coming on-site.
• Escort medical staff including paramedics, police and firefighters when required.
• Respond to medical emergencies and be prepared to perform CPR and AED if needed.
• Unlock and lock doors for access by authorized persons.
• Follow security breach procedures by notifying supervisors or other appropriate personnel when security breaches occur.
• Monitor CCTV footage and cameras for irregularities and perform dispatch duties for the site including emergency response.
• Perform foot patrols inside the facility.

QUALIFICATIONS: 

• Valid Ontario Security License
• Valid First Aid and CPR Certification
• 2+ years of Security experience within a corporate environment
• Strong understanding of security protocols and procedures, including emergency response
• Exceptional written and verbal communication skills
• Team player and outstanding customer service abilities
• Must be available to work various shifts based on business needs.