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Closing Date: 09/23/2024

Hourly Rate/Salary: $52.19/hr to $69.58/hr (based on salary grade G $ 94,982.00 - $ 126,643.00)
Hours of Work: 35/week 
Work Location: Civic Centre 
Organization Unit: CMO/Internal Audit 
Department/Division/Section: CMO/City Manager's Office , CMO/Internal Audit , Internal Audit 
Non-Union/Union: Non Union 

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online. 

All personal information is collected under the authority of the Municipal Act.

CLOSING DATE:  September 16, 2024

AREA OF RESPONSIBILITY:

Reports to Supervisor, Accounting, Prepares and analyses a variety of financial statements, reports and related documentation for internal and external stakeholders as it relates to the Current, Reserve and Trust Funds. Responsible for the data compilation and analysis of all asset data inventory to ensure compliance with the revised Public Sector Accounting Board’financial reporting standards (PSAB 3150).

• Responsible for the monthly reconciliation of the City’s bank accounts. This often requires coordination with other departments.
• Responsible for the preparation, analysis and the timely and accurate entry of the City’s financial information into the General Ledger. Ensure that journal entries are accurate and in accordance with Generally Accepted Accounting Principles (GAAP), Public Sector Accounting Board (PSAB) as well as the City’s policies and procedures.
• Prepare and analyze annual Financial Statements and Financial Information Return schedules to be used by internal and external stakeholders.
• Prepare and analyze various monthly, quarterly and annual reports for all City funds. Reports must be accurate and timely as they are distributed to all levels of management.
• Provide information for Statistics Canada Quarterly Surveys. Compile and analyze Annual Statistics Canada Report.
• Analyze monthly balance sheet accounts. Obtain backup, investigate issues and take necessary corrective action.  Analysis requires communication with various departments as well as third parties.
• Responsible for chart field maintenance in the PeopleSoft General Ledger and Project Costing modules.
• Prepare monthly and annual government statutory remittances including but not limited to the Employer Health Tax (EHT) and Harmonized Sales Tax (HST).
• Review A/P Payment Requisitions, Purchase Orders and Invoices for correct coding and asset classification.
• In conjunction with Payroll, process payroll journals via the PeopleSoft Financial and HRMS system interface.
• Process monthly employee Meal and Mileage Allowances.
• Responsible for the maintenance of employee and external vendors in the PeopleSoft Financial system.
• Responsible for the administration of the City’s travel request and reimbursement process while ensuring the adherence of the corporate policies and guidelines.
• Process financial transactions for internal and external investments in the General Ledger and analyze related balance sheet accounts.
• Responsible for the creation of project id’s and set up project information in the PeopleSoft Project Costing module.
• Capital Budget analysis and upload.
• Generate reports on asset cost and depreciation. Provide all ad hoc reports related to tangible capital assets. 
• Process and analyze asset inventory information submitted by operating departments.
• Analyze project costs to determine the correct accounting treatment.
• Provide input on policies and business procedures related to Tangible Capital Asset accounting.
• Provide ongoing training to operating departments on Tangible Capital Asset financial policies and procedures through formal training sessions.
• Prepare accounting data for year-end Tangible Capital Asset schedules. Will be required to  take corrective action when required.
• Performs additional similar and related duties as assigned.

SELECTION CRITERIA:

• High School (Grade 12) graduation plus an additional program of three to four years in Economics, Finance or equivalent.
• Over two (2) years, up to and including four (4) years of related experience.
• Completion of CPA (Chartered Professional Accountant) PREP or 4th level CGA (Certified General Accountant) or completion of all eligibility required topics for CMA (Certified Management Accountant) entrance examination or equivalent.
• Strong knowledge of PeopleSoft Accounts Payable, Purchasing, General Ledger, Asset Management and Project Costing modules and PSAB/GAAP.
• Demonstrated experience with Microsoft Office Suite applications.
• Demonstrated accuracy and attention to detail.
• Exceptional written and verbal communication and interpersonal skills with an emphasis on customer service.
• Demonstrated time management skill.

 **Various tests and/or exams may be administered as part of the selection criteria.

Interview:  Our recruitment process may be completed with video conference technology.

Posting Period: 03-Sep-2024 to 17-Sep-2024

Job Description

Customer Care only / Customer Care Support only

Job Summary:

To supervise the provision of customer care services including: the 24/7 operation of the Toronto Water Customer Care Centre, the administration of external customer service programs, public education and outreach, the administration and technical review of locate requests for underground infrastructure and water/sewer service connections or disconnection for residential, multi-residential, industrial, commercial or institutional properties.

Major Responsibilities: 

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests.
• Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Responds to enquiries from staff, elected officials and the general public, and investigates such enquires expeditiously. Exercises tact and professionalism when attending public and private meetings with elected officials and the public.
• Ensures the appropriate customer service systems, processes and structures are in place to support the unit.
• Tests and signs off on all related system improvements, enhancements and modifications prior to implementation, identifies system problems and provides detailed recommendations for system improvements, enhancements and/or modifications.
• Develops, implements and maintains operating policies, procedures and guidelines for the Unit and ensures the clarification and proper administration of the same.
• Builds and maintains optimum working relationships with external bodies including other levels of government, other municipalities, other City of Toronto divisions, agencies, boards and commissions.
• Responds to inquiries escalated beyond the scope of front line staff ensuring a prompt, courteous reply including appropriate action and follow up. Report any concerns, complaints or conflict of interest issues where necessary.
• Prepares briefing notes and other documentation regarding customer service issues.
• Develops and implements new innovative client services and recommends effective and efficient means of providing service.
• Ensures efficient, courteous service is provided to the public through personal, written and oral contact.
• Initiates, develops and recommends innovative, leading edge customer service and program policies to guide service delivery and water efficiency among all Toronto Water's customers.
• Participates in the development and implementation of operational policies, program practices, key performance measures and recommends changes to support unit's function and improve efficiency and effectiveness of service delivery; make major changes in overall business practices based on long term needs.
• Works with the Manager to develop, draft and implement appropriate service level standards and performance metrics for continuous program improvement, and manages performance and activities to meet or exceed targets.
• Reviews information captured in field studies, customer surveys management and technical systems and other sources in order to improve operational performance by analyzing data, setting standards and goals to meet objectives.
• Reviews the quality of work completed on a regular basis to ensure that it meets auditing requirements and customer service standards.
• Assesses particular complaints/complexities within individual case files to determine the importance, urgency and risks and make clear decisions which are timely and in the best interests of the City.
• Represents Toronto Water and assigned programs while directly communicating and providing outreach functions to reach target water user audiences to promote, educate and train them on water efficiency and downspout equipment, policies, practices and program information.
• Assesses the potential impact of changes on the organization with respect to new and emerging issues, trends, practices and directions in the business and industry marketplace affecting Toronto Water.
• Researches and develops terms of reference, technical specifications, tender documentations, proposals and technical reports and prepares recommendations related to unit’s various customer requests/programs.
• Represents Division through participation on various working groups, task forces and special teams.
• Oversees Toronto Water’s public education and community outreach programs  and coordinates Toronto Water's presence at environment and community events for express purpose of educating participants on Division's programs and services.
• Develops and contributes to digital, educational and communications materials.
• Develops forms and records to document program activities, ensuring use of appropriate and effective communication tools and techniques to align with diverse demographics of audience and intended use of material.
• Researches and selects appropriate fixtures and equipment requirements for unit's assets (e.g. water trailer) and rebate eligibility (e.g. Capacity Buyback incentives for equipment).
• Liaises, fosters and maintains positive relationships with internal staff and external contacts, government and non-government agencies and the public.
• Liaises with stakeholders and other municipalities to co-ordinate similar activities, including the sharing of findings and information.
• Implements customer service strategies to ensure services provided meet City service standards.
• Conducts on-site water investigations and assist in trouble shooting of ongoing issues with customers.
• Represents the City of Toronto on various committees involved in the development and promotion of water efficiency and participates in municipal, provincial and national studies and hearings on water and environmental issues to provide input and comments.
• Supports and promotes the Division's vision, strategic plan and change initiatives through leadership, participation, communication with direct reports and application of functional policy.
• Develops and oversees client and stakeholder expectations and relationships through effective service agreements, communication and monitoring of commitments and obligations.
• Represents the Division/Cluster/Corporation at a variety of meetings with clients, stakeholders and service providers. 

Key Qualifications: 

Your application must describe your qualifications as they relate to: 

1. Post-secondary education in a discipline pertinent to the job function, a technical or business degree preferred or related job experience.
2. Experience with supervising a mid-to-large size municipal customer service programs, preferably with technical elements.
3. Experience in the water and wastewater field or other pertinent utility, legislation and municipal programs and services
4. An understanding of the technical and operational issues facing water utilities.
5. Proficiency in various competencies related to the position, including highly developed interpersonal skills, human relations skills, communication, written and oral negotiation skills, with the ability to interact and communicate effectively with all levels of the organization
6. Considerable experience with coaching and training front line customer service and technical staff for high performance.
7. Management of customer service delivery within prescribed service standard levels.
8. Experience with issue management, including customer complaint handling.
9. Experience with developing policies and procedures for internal staff
10. Experience with identifying customers, understanding their needs and maintaining responsive program delivery (i.e. using key performance indicators to monitor service standards and enhance service delivery)
11. Experience in preparing/reviewing budgets and expenditure controls, including cost-benefit analysis
12. Experience in procurement and contract management of external technical services.
13. Ability to forge solid internal and external relationships/partnerships with various stakeholders
14. Knowledge of the Labour Relations Act and Occupational Health & Safety Act and related regulations and legislation
15. An ability to communicate effectively, both orally and in writing, to a wide variety of audiences (including senior management, employees, media, the public, elected officials and external agencies)
16. Sound judgement and ability to handle matters of a confidential/sensitive nature as it relates to City council, senior/executive management and the public

Salary: $3,605.15 - $4,748.04 bi-weekly,  wage grade 6.5

We are currently seeking a Talent Acquisition Coordinator to join our team. You will support members of the Talent Acquisition Team and contribute to the team’s overall success by providing a high level of client service and ensuring priorities are met. The role is national in scope and provides coordination, administration, and support to the Talent Acquisition Supervisor, and the Talent Acquisition Specialists located across Canada.

Formula for success:

• Using your creative skills you will be developing job postings, and advertising positions on internal and external sites.
• Leveraging your attention to detail to shortlist resumes, schedule prescreens and interviews, and complete the background check process, including references and verifications using our provider.
• Using your ability to build relationships you will ensure that Canadian Blood Services is an employer or choice.
• Providing excellent customer service by administering online assessments using our provider.
• Harnessing your strong interpersonal and organizational skills to assist the team in the recruitment process. 
• Drawing on your experience to help evaluate recruitment practices and policies, with a continuous improvement mindset.

Desired education and skills:

• Post-secondary level education in a relevant discipline from a recognized academic institution, preferably in Human Resources or Business Administration would be an asset.
• A minimum of 3 years of administration experience preferably in talent acquisition/recruitment would be an asset.
• Previous experience with recruitment tools and applicant tracking systems - SuccessFactors would be an asset.
• Previous experience working in and/or providing support to a virtual team.
• Understanding of HR practices and/or processes, related legislative requirements as well as union experience would be an asset.
• Demonstrated skills and experience in using MS Office Suite.

What we offer you:

• Payment in lieu of vacation.
• Payment in lieu of holidays. 
• Annual performance award up to 5%.
• Payment in lieu of benefits. 
• Defined benefitpension plan. 
• Employee discounts, wellness program, professional resources. 

What you can expect:

• Your typical day will be a mix of independent work and collaboration over email and MS Teams.
• We are a great team – we enjoy learning from each other and sharing ideas.

Classification: MGEU
Salary/Rate of pay: 21.08

Application deadline: posted until filled 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

Canadian Blood Services requires that all employees be fully vaccinated (COVID 19 vaccine doses as approved by Health Canada), subject to any medical or other human rights considerations. Persons who have been vaccinated outside of Canada must contact their local Public Health Unit in order to obtain a vaccine equivalency certificate.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. 

Application deadline: 2024-08-30 
Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Hourly Rate/Salary: $ 41.93 - $55.91 
Hours of Work: 35 hours per week 
Work Location: 950 Burnhamthorpe Rd W 
Department/Division/Section: CPS/Corporate Services Dept , CPS/Facil & Property Mgmt Div , Energy Mgt & Facilities Mntce 
Non-Union/Union: Non Union 

CLOSING DATE:  August 26, 2024

AREA OF RESPONSIBILITY:

Reporting to the Director, Human Resources, this role will focus on strategic Human Resources (HR) process automation projects, continuous improvements, analytics and reporting. The incumbent collaborates with subject matter experts in human resources as well as cross-departmental teams including but not limited to finance, information technology, business improvement & innovation to understand existing processes, map out inputs and dependencies, identify opportunities for efficiencies and work toward process improvements implementation. The incumbent leverages people analytics skills to provide insights to the Director, Human Resources and key stakeholders to support key business decisions using a range of HR metrics.

1. Lead HR process improvements and automation projects.

• Lead HR process automation project’s full life cycle from inception to implementation by coordinating with the HR subject matter expert and IT teams. Participates in HR-IT project prioritization exercises, drafts business requirements and works in collaboration with IT teams on deployment and ensuring project timelines are adhered to and project is brought to logical completion.
• Partner with HR subject matter experts and teams to understand the needs and challenges around critical business processes. Identify process gaps and improvement opportunities for the centralization of related processes, reduced manual effort, or increased data integrity.
• Leverage the range of subject matter expertise across Human Resources and uses technical acumen to recommend strategic solutions that drive business solutions and provide optimized business processes. Investigate and evaluate alternate solutions, determine business impacts and provide expert advice and recommendations to influence decision making for positive outcomes.
• Lead in the definition of HR process automation projects, ensuring that the required documentation is provided consistent with solutions delivery requirements as well as end user experience.
• Perform complex solution modeling, and partner with IT on solution specifications, designing, development of solution and user testing.
• Lead and coordinate various tasks of the project workplan with a range of internal HR teams as well as IT teams.
• Tracks and measures the effectiveness of improvement efforts.
• Ensure project communication to HR Director and key stakeholders such as project advisory teams, and project sponsors through the project lifecycle.

1. Lead data analytics dashboard projects within HR

• Leverage data analytics expertise to identify trends from HRMS data, summarize trends and identify issues along with solutions and recommendations for improvement. Create automated and dynamic dashboards for regular reporting and develop ad hoc reporting capabilities.
• Develop, test and implement HR reporting and analytics capabilities, leveraging advanced visualization tools specific to HR business needs, with support from key stakeholders.
• Develop tools and training to draw business-relevant insights form people data
• Deliver analyses and insights to clients including HR Director and Department or Division heads.
• Gather business requirements, prioritize initiatives, and develop recommendations.
• Use process mapping to recommend more efficient and effective workflows
• Manage and maintain data confidentiality
• Promote self-service reporting functionality with end users
• Maintain data accuracy through the development of audit reports, troubleshoot irregularities, and partner with relevant teams to research, correct discrepancies and ensure data HR integrity.

1. Outline effective data maintenance procedures to enable regular and ad hoc reporting capabilities.

• Review core data maintenance processes to ensure the consistency and integrity of HRMS data.
• Develop reporting procedures, including gathering business requirements, designing report templates and

report preparation and distribution.

• Create standard quarterly, annual and ad hoc reports along with dashboards and analytics in alignment

   with leadership priorities.

• Support HRLT in developing internal HR KPI’s and metrics that are impactful and which identify actionable

   insights.

1. Standardizing data governance principles related to human resources data collection and usage, to support accuracy, consistency and reliability of data inputs.

• Work with data experts across the organization to ensure compliance with data governance principles and data privacy.
• Review and revise data integrity standards using system audits and business process reviews.
• Recommend improvements and standardization for employee data input points and corresponding usage of data.
• This role will also be responsible for standardizing data governance principles related to human resources data collection and usage, to support accuracy, consistency and reliability of data inputs.

1. Documentation and Training

• Develop training documentation pertaining to business processes and procedures.
• Deliver user training sessions via various mediums.
• In collaboration with HR subject matter experts, develop workflows, procedures, update SOPs, reference guides, FAQs, job aids, and other documentation as needed.

1. Communication and Change Management

• Communicate insights to internal stakeholders and enable sharing of information with operating departments and non-technical audiences.
• Create and implement change management strategies and communication plans that maximize user adoption of new processes and workflows.
• Create conditions for a smooth transition to changes with least resistance from users and maximum enthusiasm to adapt to the change.

1. Relationship Building

• Builds and maintain strong working relationships with HR subject matter experts and their teams to gain insight into their processes and pain points and help plan for future improvement initiatives.
• Collaborates with departmental stakeholders such as IT, Finance and Business Improvement on initiatives that contribute towards HR business process efficiencies.

SELECTION CRITERIA:

EDUCATION:

• Degree in quantitative field (Statistics, Mathematics, Business Administration) or
• equivalent relevant work experience required
• CHRL completed or in progress

REQUIRED EXPERIENCE:

• 3+ years of progressively responsible experience in HR systems, Business Intelligence or Data related fields.
• 5 years of demonstrated track record in the field of continuous improvement and quality assurance and business process improvement.

OTHER SKILLS AND ASSETS:

• Knowledge of HR processes and reporting needs in areas such as Compensation & Benefits, Talent Acquisitions, Employee Relations, Labour Relations, Learning & Development, and Performance Management.
• Understanding of HR and business processes and a demonstrated ability to provide relevant metrics in line with those objectives.
• Experience supporting and maintaining HR systems (PeopleSoft preferred).
• Data literacy – data sources; format; statistical concepts; visualization
• Reports development and advanced analytics capabilities – survey design; survey and analytical tools (SPSS, Tableau, PowerBI).
• Advanced Excel skills and other relevant computer applications and relational databases.
• Experience using Lean, Six Sigma and/or other methodologies
• Written and oral communication
• Project management methodologies.
• Data visualization software
• Attention to detail and prioritization
• Problem solving

**Various tests and/or exams may be administered as part of the selection criteria.

Interview:  Our recruitment process may be completed with video conference technology.

Please note that this is an open posting for temporary administrative opportunities that may arise. Your application will be kept on file for up to three (3) months and you may be contacted if an opportunity matching your qualifications arises.

Responsibilities may include:

• General office support including receiving and responding to requests and inquiries, screening and directing telephone calls, shipping and receiving, distributing mail and courier packages, photocopying, maintaining office supplies
• Filing of branch documents and maintaining information in accordance with the Corporate Records Management Program
• Process financial transactions for City services and programs, perform various related cash control and reconciliation functions
• Prepare, edit and format a variety of documents while ensuring that the Corporation’s accessibility standards are met
• Maintain and update databases and worksheets
• Process invoices and create purchase requisitions
• Arrange meetings, facility bookings and registrations, meeting minute preparation
• Performing other administrative duties as assigned

Requirements:

• Demonstrated knowledge and skills of generally accepted administrative practices and procedures normally associated with an Office Administration College Certificate, plus one (1) year of relevant administrative and customer service experience; or have the equivalent combination of education and relevant experience
• Demonstrated customer service experience along with effective conflict resolution and communication skills to deal effectively and courteously with the public and staff
• An ability to respond to inquiries by telephone, in person and in writing
• Established computer skills and experience in related software applications (Microsoft Office Suite)
• Excellent interpersonal skills with the ability to establish and maintain positive working relationships
• Strong organizational and problem-solving skills and the ability to work independently, quickly and competently with frequent interruptions in a multi-task environment
• Possess a willing and co-operative attitude and have the ability to maintain the confidentiality of information, exercise judgement and tact in dealing with sensitive matters and responding to inquiries
• Personal qualities of maturity and reliability are required

As a condition of employment, the City of Oshawa will require successful candidates to undergo a Criminal Records and Judicial Matters Check.

The City of Oshawa is situated on lands and waters within the Williams Treaties Territory, home to seven First Nation communities of the Michi Saagiig and Chippewa Anishinaabeg, who have cared for and maintained these lands from time immemorial and continue to do so to present day.

The Edmonton Police Service (EPS) requires an individual with excellent administrative skills to assume the following duties in the Sexual Assault Section. The responsibilities include: 

• Provide administrative support for the Sexual Assault Section.
• Maintain current call out schedule facilitating subpoena service, maintaining officers CARM and ensuring it is accurately reflected.
• Compiling and maintaining databases for Sexual Assault. 
• Complete weekly statistical report for Sexual Assault Section.
• Deal with requests received from Sexual Assault Response Team (SART) and maintaining SART kit supplies.
• Assisting with administrative duties such as ordering office supplies, incoming and outgoing mail, meeting minutes, and CARM entries. 
• Fielding inquiries from the public regarding Sexual Assault files. 
• Other related duties as required.

Qualifications

• Completion of the twelfth (12th) school grade including business subjects related to word and information processing or completion of an appropriate certificate program from an approved business school/college, supplemented by training in basic microcomputer applications.
• A minimum of two (2) years diversified word and information processing experience.
• Must be prepared to be exposed to the explicit nature of the written and photographic materials that constitute investigations.
• Expertise in Microsoft Word, Excel, and Outlook.
• Experience with CARM, JOIN, iNetviewer, I-Reporter, EPROS, and CPIC would be considered an asset. 
• High attention to detail and multi-tasking skills are essential.  
• Applicants may be tested.
• As part of your pre-hire screening you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.

Hours of Work: 33.75 hours per week, Monday - Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
 
Salary Range: 21M, Salary Grade: 006, $25.172 - $31.257 (Hourly), $1,699.10 - $2,109.80 (Bi-Weekly), $44,346.77 - $55,067.02 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

General:

• Civic Service Union 52 members are asked to send a copy of their application to the union office.
• The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
• We are an equal opportunity employer.  We welcome diversity and encourage applications from all qualified individuals.
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.
• Please note that the option to work remotely is not available at this time.

The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan.  All of these agreements promote labour mobility between the Provinces.  Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.

HR Technician: BS

Classification Title: Word/Data Processing Clerk II
Posting Date: Jul 29, 2024
Closing Date: August 12, 2024 11:59:00 PM (MST)
Number of Openings (up to): 1 - Temporary Full-time
Union: CSU 52
Department: Edmonton Police Service
Work Location(s): Police Headquarters, 9620 - 103A Ave Edmonton T5H 0H7