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• Posting Period: 21-Jan-2025 to 04-Feb-2025
•  

The City of Toronto’s Court Services Division is looking for a strategic and results-motivated leader to oversee the division’s strategic and business planning, service excellence, continuous improvement and transformational initiatives. Reporting to the Executive Director, Court Services, this role provides strategic guidance and leadership in financial management, HR planning, research, strategy and risk/performance management and Information technology.

This role offers an exciting opportunity to lead strategic transformation, drive business excellence, and shape the way we deliver Court and Tribunal Services to the public and our partners.

Specifically, you will:

Strategic Leadership & Transformation
Develop and implement functional policies and programs that drive significant improvements in business performance based on long-term divisional needs. Lead strategic planning, performance management, and change initiatives, ensuring continuous improvement and service excellence. Provide direction, tools, and processes to support divisional leadership in driving efficiency and effectiveness.

Team Leadership & Organizational Development
Oversee a diverse team, ensuring effective delegation of responsibilities and fostering a high-performance culture. Lead and motivate staff to uphold high-quality work standards, organizational performance, and continuous learning. Promote innovation and collaboration across departments.

Financial & Budget Management
Develop, recommend, and administer the divisional budget in alignment with the Executive Director’s financial plan. Ensure expenditures are controlled within approved budget limits. Lead financial planning, forecasting, and resource allocation, acting as the divisional lead for budget-related committees and Council processes. Provide strategic oversight of financial controls, financial modeling, and compliance with fiscal policies.

Labour Relations & Workforce Strategy
Ensure consistent implementation of corporate and divisional policies related to workforce planning, employee relations, and collective agreements. Provide guidance on complex labour relations matters, including dispute resolution, grievances, arbitration, and collective bargaining processes. Lead divisional planning for potential labour disruptions and workforce development initiatives.

Risk Management & Compliance
Oversee divisional risk management, ensuring compliance with Auditor General recommendations, financial and operational audits, and corporate policies. Investigate human rights complaints, conduct compliance audits, and collaborate with legal teams on disciplinary actions. Develop strategies to mitigate risks and enforce safety-related procedures, minimizing liabilities and ensuring a safe working environment.

Business Intelligence & Data Analytics
Lead the division’s business intelligence and analytics functions, driving data-informed decision-making, key performance indicator (KPI) development, and continuous improvement. Implement best practices in predictive analytics, performance measurement, and market forecasting to enhance divisional efficiency.

IT Strategy & Digital Transformation
Oversee the development and implementation of IT initiatives, improving customer service, business processes, and overall technology support. Collaborate with IT subject matter experts and corporate technology teams to ensure digital transformation aligns with divisional needs.

Policy Development & Process Improvement
Lead the development and implementation of policies, procedures, and operational changes to enhance divisional performance. Identify emerging issues and challenges, develop flexible solutions, and monitor implementation outcomes. Ensure compliance with corporate policies, Freedom of Information (FOI) requests, internal reviews, and regulatory requirements.

Stakeholder Engagement & Council Representation
Represent the division at Council meetings, Standing Committees, and Community Councils. Build strong relationships with Ward Councillors, external partners such as the provincial government, judiciary and enforcement agencies, and unions, ensuring timely responses to inquiries and policy matters. Prepare Council reports, financial assessments, and strategic recommendations.

Cross-Divisional Leadership & Corporate Initiatives
Lead major corporate and cross-divisional projects, ensuring alignment with strategic goals and best practices. Act as a key representative in corporate policy development, system enhancements, and service transformation initiatives. Collaborate with internal and external stakeholders to address complex service delivery challenges and drive impactful solutions.

Key Qualifications

To succeed in this role, you bring:

1. Strong understanding of justice administration.
2. Extensive experience in strategic planning, financial oversight, and business transformation within a complex organization.
3. Extensive experience leadership leading large teams, delegating responsibilities, and fostering a high-performance culture.
4. Considerable experience in budget management, financial forecasting, and risk management, with the ability to oversee large-scale financial operations.
5. In-depth knowledge of labour relations, workforce planning, and collective agreement administration within a unionized environment.
6. Proven ability to lead data-driven decision-making, performance measurement, and predictive analytics initiatives.
7. Experience developing and implementing transformation initiatives, and business process improvements.
8. Exceptional stakeholder management skills, with experience engaging with Councillors, government agencies, and community partners.
9. Strong understanding of compliance frameworks, including corporate policies, financial regulations, and risk mitigation strategies.
10. Excellent written and verbal communication skills, with the ability to prepare Council reports, policy documents, and executive briefings.

Vancouver Fire and Rescue Services (VFRS) is committed to being the international leader in fire, rescue, community risk reduction, and staff safety and wellness. Located on the traditional, ancestral and unceded lands of the the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Sel̓íl̓witulh (Tsleil-Waututh), Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working to be the greenest city in the world. Named among Canada’s Top Employers, and Canada’s Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our team and being part of a dynamic, exciting, inclusive and rewarding workplace.

VFRS employs over 850 people, has 20 fire halls, a training site, and two fire prevention offices. In addition to fire suppression, VFRS provides pre-hospital care, vehicle rescue, marine response, hazardous materials response, technical rescue, and many other emergency services in Vancouver. We work to create safe communities through public education for all ages, fire prevention and inspection services, and by working closely with partner agencies and community groups.

Application Close: Open until vacancies filled

The Court Services Division at the City of Toronto is looking for an experienced IT leader to optimize our information technology operations. In this role, you will oversee the implementation of modern case management solutions for court and tribunal operations, strategically plan for growth and innovation within the division’s IT space and manage the day-to-day operations of the Court Services IT team.

Specifically, you will:

Plan and Execute Strategic Initiatives
Develop and implement comprehensive plans to meet the immediate and future information technology needs of the division’s court and tribunal operations. You will also recommend policies and manage the strategic direction of business information and process control technologies.

Advocate for the City’s Interests

Represent the City in the planning and execution of inter-governmental information technology projects and ensure that the City’s priorities are addressed.

Lead and Develop Teams
Oversee a high-performing team by managing day-to-day operations, assigning and reviewing work, scheduling, approving requests, and providing guidance and support to a diverse team. Foster a positive environment of continuous improvement and innovation.
 

Budget Management
Prepare, administer, and monitor divisional operating and capital IT budgets, ensuring expenditures are effectively managed, and process/policy is followed. Advocate for resources where needed.
 

Technology Solutions and Delivery
Lead the development and deployment of hardware/software solutions to support divisional operations. This includes creating functional specifications, executing project plans, ensuring timeline and scope are met and ensuring adherence to industry best practices.
 

Network and System Management
Ensure the effective operation of wide-area networks supporting process control, business, and administrative applications. Develop and implement procedures and quality assurance measures to ensure reliable delivery of IT services to end-users.
 

Collaboration and Partner Engagement
Liaise with internal and external partners to align IT systems and initiatives with organizational priorities and the needs of the public. Represent the division in various forums to address IT needs and policy implementation.
 

Risk Management and Security
Design and implement robust security systems, contingency plans, and asset management policies to ensure operational resilience.
 

Procurement and Contract Negotiation
Lead the acquisition of software, technology products, and services, ensuring compliance with corporate standards and optimal contract performance.

Key Qualifications
To succeed in this role, you bring:

1. Considerable experience in IT operations management, including strategic planning, budget administration, and program delivery.
2. Considerable experience leading a team; strong leadership skills with a track record of managing, motivating, and developing high-performing teams; experience managing labour relations, including performance management and grievance processes.
3. Considerable experience developing and implementing hardware/software solutions, quality assurance measures, IT infrastructure management and case management systems.
4. Post-secondary education in a relevant discipline, such as Computer Science, Information Technology, Engineering, Data Management etc. or an equivalent combination of education and experience.
5. Considerable experience in the design, development, implementation and ongoing maintenance of software and information technology solutions, including programing languages, tools, and methodologies (e.g., Java/JEE, JavaScript, VBA, Oracle, MS Access,SAS, etc.)
6. Advanced skills in data analysis, reporting, and decision support for senior management.
7. Strong negotiation skills for procurement and vendor management, with experience managing external consultants and partners.
8. Specific knowledge of emerging technologies related to court and tribunal operations is an asset; various operating systems (Windows 20), wide area networks, UNIX environment, imaging technology, workflow management systems, COBOL and Visual Basic.
9. Ability to develop and enforce security systems, contingency plans, and compliance policies aligned with organizational and provincial standards.
10. Excellent communication, interpersonal, and customer service skills with the ability to establish effective working relationships with employees, senior management, City divisions including Corporate I&T, Ministry of the Attorney General, Toronto Police Services, and external vendors and suppliers.

This position performs general administrative responsibilities including preparation of reports using various software packages, compilation of information from various sources, and handling small scale projects. He/She performs general office duties that may include word processing, data entry, auditing documents, answering phones, distributing mail, reserving conference rooms, coordinating meetings and other duties as assigned. This position may deal with confidential material on a regular basis.

Responsibilities:
Delivers outstanding customer service to walk-in customers and telephone inquiries.
Takes ownership of customer's shipping needs and offers viable solutions.
Takes action to learn all product and service offerings, alternative solutions, and industry trends.
Operates all equipment, software, and devices and trains others.
Maintains a clean, organized, and safe working environment.

Qualifications:
High school diploma , GED, or International equivalent
Strong computer skills, including Microsoft Office and Adobe Suites
Strong verbal and written communication skills
Ability to lift 40+ lbs./18+ kgs.

Hours of Service: 03:00PM - 08:00PM / Monday to Friday

Job Summary
This position delivers and picks up packages to and from residential and/or commercial properties. This position performs in a physical, fast-paced environment involving driving, continual lifting, lowering, and carrying packages. This position practices safe transportation methods while traveling to and from destinations. This position ensures the best customer service through efficiency and dedication.
Responsibilities:
Learns and properly executes UPS safe driving methods.
Qualifications:
Ability to lift up to 70 lbs./32 kgs.
Complies with UPS appearance guidelines
Excellent customer contact and driving skills
Meets local age and operations requirements to operate a vehicle
Availability to work 5 days per week

Job Summary
This position is responsible for loading, unloading, shipping, receiving, scanning, sorting, and stocking packages. Employee may utilize heavy machinery to complete tasks. This position performs other tasks as assigned in a fast-paced environment.

Location: 790 Belgrave Way, Delta BC

Shift: Monday - Friday, 3:00AM start time

These are permanent part time opportunities that offer:

• Full Benefits

• Tuition Reimbursement

• Training and Career Growth

• Guaranteed Wage Progression

Qualifications/Skills:

• Ability to multi-task

• Able to work in a fast paced work environment

What UPS can offer:

• Weekly compensation

• Guaranteed Wage Progression

• Health, Dental, Vision and Group Life Insurance (after 1 year)

• Tuition Reimbursements of up to $2,000 per semester*

• Promotion from within

• Employee discounts

*Conditions Apply

UPS is the world’s largest package delivery company and a provider of supply chain management solutions. At UPS, we discover how to combine endless opportunities, innovation and rewards to create a truly unique career experience. With our unique promote-from-within culture, you’ll always find new opportunities at every level of the organization. From training and education, to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go.

The Enterprise Risk Manager is responsible for developing and coordinating the overall risk management framework for the company, including reporting, policies, processes and procedures. The Enterprise Risk Manager is also responsible for aggregating risk data for submission to management and various Committees. Additionally, the ERM Manger will lead analysis of first line business operations to support effective challenge of risk decisions and risk taking and escalating risk trends and issues where required.

• Lead a team of analysts in maintaining and maturing the enterprise-wide risk assessment framework including procedures around executive alignment, effective second line challenge and consistent rating methodology

• Develop a risk monitoring program and dashboards utilizing information obtained from various sources including LOB analysts for consolidated reporting to applicable risk and compliance committees 

• Lead skills development and performance management of ERM team personnel

• Monitor staffing levels and inform headcount needs, report on status of hiring activities, and ensure alignment to the budget of the ERM program

• Lead and manage updates to and refinement of enterprise risk dashboard used for reporting to senior management and board of directors

• Configure (sometimes complex) requirements for risk inventory layout, workflow, notifications, reporting, access control, etc

• Assist in the development of consistent risk reporting across the enterprise. Prepare and present to executive leadership in quarterly meetings

• Support risk training and education regarding the enterprise risk framework working with other risk areas; assist with development and rollout of content

• Help promote a strong risk culture of integrity, transparency, accountability, collaboration and continuous improvement

• Engage with industry groups, forums, and related media to learn about leading risk management practices related to frameworks, governance and reporting

What you bring

• Minimum Bachelor's degree.  Concentration in Risk Management, Business, Finance, or a related field is a plus

• Experience with organizations undergoing strategic transformations

• 5+ years of relevant experience in Risk Management, Model Risk, Operational Risk, IT Audit, or other similar risk consulting or internal control functions (e.g. internal audit, compliance, fraud mitigation, etc.)

• Strong communications

• Demonstrated experience establishing regular and collaborative engagement across the organization with key risk stakeholders to drive risk awareness and transparency

• Demonstrated experience in conflict resolution and in a role where differing points of view are common, including between yourself and more senior members of the organization

• Knowledge of compliance standards, privacy laws and financial regulations

• Process improvement, advisory and continuous learning mindset

• Experience with GRC tools a plus

• Professional Risk Management certifications a plus

• Risk management experience in a complex institution and/or highly matrixed environment a plus

Hybrid

At Canadian Tire we value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team. 

#LI-UH1

The heating quote specialist is in direct contact with customers and suppliers. He is responsible for determining the conditions of the work to be done and the best prices for customers. Among his responsibilities, he must prepare quotes for heating products, read plans and specifications, and maintain an impeccable service relationship with our current and future customers.

What are the benefits for you?

• Normal opening hours Monday to Friday
• Flexible and hybrid work schedule
• Full benefits with fully Company paid premiums for the basic kit from the first day of employment
• Professional development and training opportunities
• Life, Disability and Wellness Insurance Program
• Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
• Vacation and sick leave, and a day off on your birthday!
• Bonus programs that include annual performance bonuses and a profit sharing plan
• Employee discounts on top brands of plumbing and HVAC/R products
• Tuition reimbursement for employees
• Employee Referral Program

What you will do

• Analyze plans and specifications, complete lists of required materials
• Carry out the necessary research with our suppliers
• Communicate with the representative / customer / supplier
• Prepare bids according to customer discount schedule
• Submit to the client and their representative the bid and/or purchase prices while respecting the required deadlines
• Advising customers by telephone
• Provide the necessary technical information
• Produce shop drawings for approval
• Place orders according to the project schedule.
• Assist internal salespeople as needed
• Any other related tasks

What you will bring

• Experience in reading quotes
• DEP Plumbing - Heating
• Experience in heating (an asset)
• DEC in building mechanics (an asset)
• General computer skills required, including Microsoft Office and Adobe Acrobat Reader, experience with AS400 system (an asset)
• Possesses exceptional customer service and professional communication skills
• Good learning ability and meticulous

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises.

Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.

Customer Financial Relations Representative

In this role, you are responsible for supporting collections and customer service departments for Wolseley Canada's accounts receivable.

What are the benefits for you:

• Normal opening hours Monday to Friday
• Full benefits with fully Company paid premiums for the basic kit from the first day of employment
• Professional development and training opportunities
• Life, Disability and Wellness Insurance Program
• Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
• Paid vacation and sick leave, and a day off on your birthday!
• Bonus programs that include annual performance bonuses and a profit sharing plan
• Employee discounts on top brands of plumbing and HVAC/R products
• Tuition reimbursement for employees
• Employee Referral Program
• Reimbursement of safety shoes

What you will do:

• Resolve delinquent accounts by collecting late payments
• Encourage and promote our self-service website: Wolseley Express
• Handle a high volume of inbound calls from customers with billing and payment questions
• Perform, track and document collection activities
• Process and resolve inquiries from customers, branch staff, by telephone or email.
• Investigate and resolve disputes within the parameters of the policy
• Resolve billing issues leading to late payments and promote electronic invoicing.
• Resolve customer discrepancies such as discount chargebacks, term disputes, omitted invoices, unauthorized deductions, and misapplied payments.
• Identify and escalate accounts that require third-party action or legal action.
• Reconciliation of customer accounts, if applicable
• Monitor and manage the “Pending Shipment/Notification Display” screen within the authorized limits.

What you will bring:

• Minimum 3-5 years of credit/collection experience; proven track record of successful collections.
• CCP designation or pursuit of CCP designation is an asset.
• Experience working in a customer service role
• Excellent verbal and written communication and negotiation skills
• Ability to work independently
• Microsoft Office experience preferred (Word, Excel and Outlook).
• Attention to detail and precision
• Ability to exercise judgment
• Effective listening skills
• Excellent organizational, time management and interpersonal skills
   

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises.

Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.

Responsible to perform PSAs (Potential Supplier Audits), responsible to close out PSA audit short falls.  Responsible to manage the APQP process to support program launches.  Responsible to develop and continually improve our Engineering Feasibility documents to include lessons learned by commodity/component.  Support supply crisis situations related to capacity and quality.  Responsible to develop and improve our current suppliers.

This is an in-office position.

Powering Vehicles, Motion, Work, and Lives since 1966.

Performance Expectations

• Ensure compliance with all legislative requirements in the facility’s geographic location and:
• The Global Operating System Plays;
• OHSAS 18001:2007 Health and Safety Management system standard;
• ISO 14001:2004 Environmental Management System standard;
• IATF/TS16949 Technical Specification Management and Linamar Quality Basics System standards.
• Support, Foster, Promote and Demonstrate Linamar’s Core Values and Leadership Behaviors.
• Maintain balance between customer, employee, and financial satisfaction by maximizing facility/department Performance Indicators (Linamar Supplier Scorecard System).
• Supply Management including APQP, Launch, PSA’s and crisis management.
• Maintain effective communication with internal and external customers to ensure program requirements are met.
• Interpret regulatory quality documents in order to apply them to manufacturing and quality systems.
• Be actively involved in quality planning of the supply base (Control Plans, APQP, FMEA, PPAP, MSA).
• Identify gauging methods required for the supplier to ensure quality requirements are met.
• Participate & lead in APQP meetings.
• Initiate and participate in 8D Problem solving meetings with suppliers.
• Review accuracy of process documentation and update as required.
• Supplier development activities (Prototype running, pre-production process analysis, run at rate on site, early containment evaluation, process production release).
• Part Readiness follow up and support.
• Safe launch assurance and/or red launch follow up and solution.
• Follow up on lessons learned matrix and read across, ensure added to engineering feasibilities by commodity/component.
• Willingness to travel as needed, including internationally.

Credentials

• A bachelor’s degree in engineering or related engineering discipline is required.

Desired Characteristics

• Five to seven years of related experience.
• Experience with risk analysis and problem failure modes and effects analysis (FMEA) for automotive products.
• Experience in writing and executing engineering test protocols.  Write quality assurance reports that describe manufacturing problems, corrective actions taken, and preventative measures needed.  Proposals are usually written for non-technical audiences such as clients and management.
• Ability to make presentations to senior management during annual meetings to provide an overview of areas such as product costing, maintenance and equipment failures which need to be considered when planning for the coming year.
• Read operating and quality assurance reports to understand technical and operational information about facilities, processes, and equipment.
• Experience in drawing interpretations and geometric dimensional tolerancing.  Knowledge and experience in gauging methods, calibration, and gauge R&R’s.  Ability to take precise measurements using specialized equipment and techniques.
• Lead and co-ordinate project teams which include other engineers, technologists, clients, and contractors when designing, developing, and building products or facilities.
• Proficient with MS Office and CAD applications. Familiar with material processes and IATF/TS16949 standards.  Experience with the use of statistical analysis software and computer-assisted design, manufacturing, and machining.
• Attend formal professional development seminars and conferences as needed.  Conduct self-directed studies by reading journals and trade publications.  Must be aware of new technologies and advances in the engineering field.

What Linamar Has To Offer

• Opportunities for career advancement.
• Community based outreach supporting both local and global initiatives and charities.
• Social committees and sports teams.
• Discounts for local vendors and events, including auto supplier discounts.