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This role also offers the exciting opportunity to set up and manage tourism booths at various events in the City of Regina, where you will distribute informational materials, guides, and sell promotional items as needed.
 

If you have a passion for highlighting the best our city has to offer, thrive in delivering exceptional face-to-face customer experiences, and excel in independent work, this job is perfect for you!

Key Duties:

• Provide in-person visitor services and sell promotional items primarily at the City of Regina YQR airport and at various adhoc events that happen around the City of Regina.
• Receive inbound calls and inquiries, record details, determine customer needs, identify solutions, and escalate queries as required.
• Respond to emails and social media queries within defined timelines.
• Educate the public on using the City of Regina tourism website.
• Utilize, consult, and update computerized records.
• Perform cash management functions, including revenue collection, record-keeping, and balancing.
• Act as an ambassador for the city by greeting customers, answering inquiries, and managing deliveries and visitor flow.
• Conduct searches, input & validates data, generates reports and lists from various programs and applications.
• Distribute informational materials and guides and sell promotional items.
• Communicate information, instructions, and updates to relevant departments and staff.
• Manage inventory and ensure an adequate supply of information materials for the kiosk.
• Support the manager of destination development and assist with administrative duties for the work Tourism Regina team.
• Other duties as assigned.

Key Knowledge, Skills, and Abilities:

• The successful candidate will have completed secondary school or equivalency and will have on-the-job customer service experience.
• Have exceptional customer service & communication skills for in person, on the phone, and via email. Must be outgoing and comfortable talking to visitors. 
• Strong organizational skills & time management skills
• Ability to work independently with strong judgement.
• Understand the municipal organization structure and related external agencies' programs and services related to tourism.
• Skilled with office productivity software, internet browsers, search engines, enterprise software, discipline-specific software, and technology devices.
• Responding sensitively and appropriately to customer needs.
• Providing written responses to email and social media queries

Working Conditions:

• Must hold a valid driver’s license with expected traveling typically around Regina city limits to various events at various locations as required.
• Required to move, lift, and carry deliveries/objects/equipment/supplies/files to different locations.
• Sitting and standing intermittently through a shift.
• Comfortable working independently and alone throughout a shift.  
• Working on a computer/tablet. 

Additional Requirements:

• Successful candidates may be required to provide a satisfactory criminal record check per the City of Regina's Criminal Record Check Policy.
• Proof of education is required.
• Additional assessments may be conducted to evaluate competencies, skills, and knowledge.

Responsible for preventative maintenance, pre-inspection maintenance, diagnostics and repairs on the company’s fleet of trucks in accordance with the applicable level of training and apprenticeship.

How You’ll Help

• Responsible for the maintenance and repair of trucks according to work orders and in keeping with level of training/apprenticeship (see below)
• Maintaining safe shop environment (may include snow removal from the roof, de-icing, washing vehicles, sweeping, etc. 
• Journeyperson Technicians independently repair and maintain trucks (see above) and provide general direction, guidance, mentoring and training to Pre-Apprentice and Apprentice Technicians.     
• Maintenance and repair of truck bodies, including miscellaneous accessories such as hubcaps, decals, reflective tape, painting, etc. 
• Documentation of all findings and work done.
• Lead Journeyperson Technicians provide work direction for all team members and act as escalation point for complex maintenance and repairs.
• Provide guidance, mentoring and training to Pre-Apprentice and Apprentice Technicians 
• Work independently to complete diagnostic, service, repair, and maintain trucks.
• Maintain and repair truck bodies, including miscellaneous accessories such as hubcaps, decals, reflective tape, painting, etc. 
• Document and update Service Supervisor/Service Manager on completion time changes, all findings, work done and potential future service requirements.
• Other duties as may be required.

Your Skills & Experience: 

• Post-secondary training in truck repair and/or completion of truck technician certificate course
• Preference given to applicants with Red Seal journeyperson certification
• Additional training in tire repairs and/or refrigeration will be considered an asset 
• Candidates enrolled in trailer repair apprenticeship may also be considered.
• Valid Class 1 license also considered an asset
• Previous work experience in an industrial environment, preferably in the transportation industry.
• Previous experience and qualification to perform Safety inspections is required in this position. 
• Physically fit and able to lift, move, reach, bend, walk, stand, grasp, balance, climb, kneel and crouch for extended period of time
• Ability to work in tight spaces
• Strong knowledge of transportation industry’s rules and regulations regarding transport trucks, trailers, and components
• Knowledge of and ability to use safe work practices, including safe lifting and bending, working in tight spaces, etc.     
• Troubleshooting and problem solving abilities
• Strong attention to detail
• Ability to work both independently and as a team member
• Good communication skills – verbal and written
• Intermediate computer skills required for fleet maintenance software.

The Cleaner will be responsible for a designated job site contracted to BGIS for service. They will execute cleaning duties as per the client contract while adhering to health and safety practices with utmost professionalism striving to exceed client expectations.

KEY DUTIES & RESPONSIBILITIES 

Cleaning Duties

·       Dust all office furniture.

·       Empties and cleaning waste baskets.

·       Collects coffee cups and leaves them in a designated area.

·       Spot cleans walls, partitions, light switches and doors, windowsills.

·       Cleans and polishes chrome and other polished metal surfaces.

·       Cleans partition glass within reach.

·       Cleans and disinfects washroom fixtures using green sealed products.

·       Dusts baseboards and low air vents.

·       Dust mops all office hard floor surfaces.

·       Vacuum all carpeted areas at established frequencies.

·       Removes all garbage bags from cleaner’s cart and places them in designated area for transport.

·       Polishes wooden furniture, filing cabinets at established frequencies.

·       Dust and damp wipes office equipment on an as requested basis.

·       Washes metal and painted wall surfaces.

·       Disinfect telephones at established frequencies and requested basis.

·       Notifies management of occurring deficiencies or needs of repairs.

·       Clean kitchen counters, sinks and appliances.

Other

·       Responsibilities may vary depending on the work site.

Other duties that may assigned

KNOWLEDGE & SKILLS

·       Requires 1-year minimum experience in industrial/commercial facility cleaning operations.

·       Self-starter, willing to learn, able to work independently.

·       Team player.

·       Good verbal communication and writing skills.

·       Excellent interpersonal relationship skills.

·       Positive attitude toward all aspects of Environment, Health and Safety.

·       Knowledge of national and industry codes and standards such as WHMIS.

Licenses and/or Professional Accreditation

·       None Required.

The Service Delivery Coordinator (Bilingual FR/EN) is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service.  In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved. 

KEY DUTIES & RESPONSIBILITIES 

Service Delivery  

• Manage work orders to completion in BGIS or client-based web application.
• Facilitate alignment of client required services with contracts, schedules, and Pos.
• Review of work orders to determine if invoiceable or non-invoiceable.
• Schedule access for internal and external service providers with the facility when required.
• Prepare weekly/monthly summaries of work order performance for internal and external service providers.
• Follow up with internal and external service providers to ensure all SLA’s are achieved.
• Review compliance documentation and upload to RealConnect.
• Create on demand work orders for service delivery.
• Ensure client required supporting documentation for quote and invoice submissions are provided.
• Review and submit all estimates to the required approver(s) following client quote process. 
• Submit PO requests.
• Generate required data for SLA Scorecard.
• Report Intelex incidents.
• Submit Avetta requests.
• Available to work evenings and weekends.
• Other duties as assigned.

Innovation

• Advise management team of issues, concerns or noncompliance to standards.
• Review internal and external reports and provide operational recommendations.
• Identifies opportunities for possible efficiency and/or simplification of processes.

Data Integrity      

• Adheres to processes and company standards.
• Maintain a database of requests to meet reporting and analysis requirements.

Memorable Customer Experiences   

• Establish and maintains working relationships with Clients and service providers.
• Review CSAT.

KNOWLEDGE & SKILLS

• Strong written and verbal communication in French and English
• Knowledge of RealSuite and other BGIS applications. (1-3 years experience)
• Strong customer-oriented skills. (1-3 years experience)
• Strong administrative and organizational skills. (1-3 years experience)
• Analytical and problem solving skills. (1-3 years experience)
• Ability to work independently. (1-3 years experience)
• Strong attention to detail and data accuracy. (1-3 years experience)
• Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience)
• Experience working in a Shared Service environment. (1 year experience)

This position is a temporary and seasonal Full-time role with a projected end date in January 2025 (based on operational needs). This role involves driving, continual lifting, lowering, and carrying packages in a physical, fast-paced environment. Drivers practice safe transportation methods while traveling to and from destinations, ensuring the best customer service through efficiency and dedication.

Job Type: Full-Time -Seasonal

Workdays: Monday to Friday (Flexibility to work Saturdays, must be able to work ALL 5 days of the week)

Work Location: 474 Welham Road, Barrie Ontario.

Shift Start: 9:15 AM - 5:15 PM (Flexibility with Start and Finish time required)

KEY RESPONSIBILITIES AND DUTIES:

• Deliver and pick up UPS packages efficiently and effectively.
• Learn and properly execute UPS safe and defensive driving methods.
• Assist with loading and unloading trucks as required.
• Record, track, and maintain information about delivered packages.
• Comply with UPS appearance guidelines by wearing the company-provided vest and uniform.

REQUIREMENTS:

• Ability to lift up to 70 lbs. (32kg) unassisted. Typical package weight ranges from 25-35 lbs.
• Ability to work in a fast-paced environment
• Proficiency in navigating and finding locations using maps, GPS devices, and map books
• Available to work Tuesday through Saturday/ and some Mondays
• Possession of a valid Ontario G driver’s license
• Clean Driver's Abstract confirming: A) No at-fault accidents within the last 3 years & no more than 2 violations for the previous 3 years period. B) No traffic violations within the last 12 months and 5 Demerit Points for the previous 3 years
• Strong customer service skills  

COMPENSATION:

• HOURLY WAGE: $17.30
• Union Collective Agreement -$35.78 per hour after seniority plus 48 months of service.
• Overtime
• Weekly Pay
• 2 weeks of paid vacation after one year of service
• Vision, health and dental benefits after one year of service
• Immediate access to UPS ‘Employee Discounts’ upon hiring
• Paid training
• Free Onsite Parking
• Opportunity for advancement within a Fortune 50 Company

This position is a temporary and seasonal Full-time role with a projected end date in January 2025 (based on operational needs). This role involves driving, continual lifting, lowering, and carrying packages in a physical, fast-paced environment. Drivers practice safe transportation methods while traveling to and from destinations, ensuring the best customer service through efficiency and dedication.

Job Type: Full-Time -Seasonal

Workdays: Monday to Friday (Flexibility to work Saturdays, must be able to work ALL 5 days of the week)

Work Location: 474 Welham Road, Barrie Ontario.

Shift Start: 9:15 AM - 5:15 PM (Flexibility with Start and Finish time required)

KEY RESPONSIBILITIES AND DUTIES:

• Deliver and pick up UPS packages efficiently and effectively.
• Learn and properly execute UPS safe and defensive driving methods.
• Assist with loading and unloading trucks as required.
• Record, track, and maintain information about delivered packages.
• Comply with UPS appearance guidelines by wearing the company-provided vest and uniform.

REQUIREMENTS:

• Ability to lift up to 70 lbs. (32kg) unassisted. Typical package weight ranges from 25-35 lbs.
• Ability to work in a fast-paced environment
• Proficiency in navigating and finding locations using maps, GPS devices, and map books
• Available to work Tuesday through Saturday/ and some Mondays
• Possession of a valid Ontario G driver’s license
• Clean Driver's Abstract confirming: A) No at-fault accidents within the last 3 years & no more than 2 violations for the previous 3 years period. B) No traffic violations within the last 12 months and 5 Demerit Points for the previous 3 years
• Strong customer service skills  

COMPENSATION:

• HOURLY WAGE: $17.30
• Union Collective Agreement -$35.78 per hour after seniority plus 48 months of service.
• Overtime
• Weekly Pay
• 2 weeks of paid vacation after one year of service
• Vision, health and dental benefits after one year of service
• Immediate access to UPS ‘Employee Discounts’ upon hiring
• Paid training
• Free Onsite Parking
• Opportunity for advancement within a Fortune 50 Company

This position manages critical shipment requests of US customs to maintain security and compliance. He/She manages  the collection of export shipment documentation to meet various import country clearance regulations and provides the promised service to the UPS customer. This position performs other tasks as requested.

Shift:

Monday to Friday - from 18:30 to 23:30 (Shift end times may vary depending on operational requirements - however most shifts are generally 3-5 hours per shift)

Qualifications:
Excellent communication skills
Accurate typing speed of 40+ words per minute
Ability to work in a fast-paced, high-pressure environment
Communication language needs: French 90% / English 10%
Level of French needed: basic

This position enters data for shipments. This position communicates effectively, solves intermediate level problems, assists with basic research, and demonstrates time management skills. This position performs various other tasks as assigned.
Responsibilities:
Performs general office duties (e.g., answers telephone, completes data entry, filing, etc.).
Prepares reports/presentations using Microsoft Word or Excel.
Prepares and/or coordinates information for internal use and distribution.

Qualifications:
High School Diploma, GED, or International equivalent
Minimum of six months' office support experience - Preferred
Effective oral/written communication, problem solving, basic research, and time management skills
Proficiency in Microsoft Office (Word, Excel, and Outlook)
Accurate and rapid data entry

Communication language needs: French 90% / English 10%

Level of French needed: basic

This position assists UPS Package Drivers with deliveries and pick ups of UPS packages at UPS drop boxes and customer locations along a specified route. This position performs physical, fast-paced environment involving continual lifting, lowering and carrying packages. This position ensures the best customer service through efficiency and dedication.
Responsibilities:
Delivers and picks up UPS packages efficiently and effectively.
Learns and properly executes UPS package handling methods.

Qualifications:
Ability to lift up to 70 lbs./32 kgs.
Complies with UPS appearance guidelines
Availability to work flexible shift hours, up to 5 days per week
Strong customer service skills