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Job Summary

To develop and implement standards, programs, policies, and procedures to ensure consistent practices across the Division in assigned section and compliance with established Divisional Standards. To provide oversight and leadership for the overall approach to quality assurance, support Divisional projects and Working Groups, develop, and coordinate staff training, and administer continuous improvement programs.

Major Responsibilities

• Develops and implements detailed plans and recommends policies regarding program specific requirements.
• Collaborates with Program Coordinator Quality Assurance staff across sections within the Divisional governance framework to coordinate Divisional programs.
• Supervises, motivates and trains the section's staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
• Develops and coordinates all aspects of Toronto Building Compliance Quality Assurance programs including audits to evaluate section performance.
• Reviews identified gaps from internal audit findings and provides recommendations to management. Works with Divisional Working Groups on complex organizational change initiatives to help create a work environment and structure that facilitates and promotes a culture of continuous improvement, accountability, and organizational excellence.
• Conducts research into assigned section ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government. Identifies best practices and promotes the same.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Establishes goals, objectives, and develops and implements policies and procedures pertaining to quality assurance programs and reports on performance.
• Oversees quality assurance as it relates to the design of training programs, documentation and related materials to meet Divisional standards.
• Provides oversight for the overall approach to quality assurance and risk management services across the Division.
• Provides confidential assessments of assigned section issues, employee performance and makes recommendations for service optimization and business process simplifications resulting in policy/procedural changes, restructuring, changes in staffing levels and resource allocation.
• Provides support to management in employee relations matters as they relate to training, delivery of training and employee performance. Provides supporting evidence in the case of grievances based on audit evaluations.
• Deals with highly confidential and sensitive information regarding City operations, assets, resources, staff, as well as proposed or new management initiatives, strategies, or programs.
• Analyzes current procedures, policies, and assesses employee performance and data to develop options that strengthen activity monitoring in assigned section. Ensures documentation is adequate, consistent and non-compliant issues are mitigated.
• Oversees ongoing education and training of staff to improve the quality of services. Provides administrative, regulatory, and quality assurance training to the Quality Assurance Assessor & Trainer.
• Develops, modifies, and implements training programs for staff to ensure consistency and compliance with legislative requirements and Divisional standards.
• Enhances the Division's control framework and ability to meet its risk management requirements in key business processes by providing appropriate training, education, and information to staff on risk and control issues, as well as effective management principles/practices.
• Contributes to continuous improvement, development and implementation of best practices and procedures by integrating quality standards and tools into processes.
• Reinforces the City's ongoing effort for organizational excellence by transforming the section into a higher performing and results-based team.
• Designs, coordinates, and implements program evaluations, operational reviews and audits to assess effectiveness and opportunities for improvement to meet compliance objectives.
• Provides policy analysis, planning and research expertise to senior management to support the delivery of the Quality Assurance program.
• Provides management staff with direction, guidance, processes, and tools to increase efficiencies and improve effectiveness of the service provided by this function.
• Gathers and analyzes data on staff training evaluations to improve technical training and skill acquisition.
• Conducts program reviews, audits, and develops and delivers training with Quality Assurance Assessor & Trainer.
• Recommends, develops, and monitors key performance indicators based on collection and analysis of information/findings and strategic Divisional priorities.
• Identifies below standard performance of staff and prepares reports recommending corrective actions to prevent re-occurrence.
• Produces analytics regarding staff performance as it relates to program targets and presents results to senior management with recommendations and strategies to improve efficiency and performance.
• Assist management in addressing any Internal Audit and Auditor General recommendations, where required.
• Appears and gives evidence in court and before the Building Code Commission and Ontario Municipal Board on the Ontario Building Code Act, the Ontario Building Code and other applicable laws, as required.

Key Qualifications

1. Post-secondary education in a discipline pertinent to the job function (i.e. business administration, statistics/audit, quality assurance, project management) or the equivalent combination of education and relevant experience.
2. Considerable experience designing and implementing program evaluations and conducting audits to assess effectiveness/opportunities for improvement to meet compliance objectives.
3. Experience supervising and training staff to foster teamwork and high work quality amongst staff.
4. Experience researching analyzing and visualizing data to improve services and supports for staff and/or clients.
5. Strong written communication skills to provide concise and clear documentation.
6. Excellent project management and program development skills.
7. Highly developed analytical, problem solving, communication, presentation and interpersonal skills.
8. Extensive knowledge of Microsoft Office products in order to create reports, spreadsheets, presentations (e.g. Word, Excel, PowerPoint, Visio) as well as other relevant application products to create work process materials (e.g. MS Project, Visio).
9. Ability to collect and analyze data to identify trends and detect problems and key issues.
10. Ability to define decision criteria and determine the most appropriate course of action.
11. Ability to establish objectives and schedule tasks and resources efficiently.
12. A thorough knowledge of occupational health and safety and related legislation (e.g. Occupational Health and Safety Act, Workplace Safety and Insurance Act).
13. Attention to detail and quality orientation - able to accurately check processes and outputs.
14. Strong organizational skills with the ability to work in a fast-pace, high demand work environment with competing priorities and deadlines.
15. Knowledge of municipal government operations, approval processes and political structure.

Organization

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose and Function

Reporting to the Managing Director of Social Policy & Projects, the Social Planner II is responsible for coordinating major social planning projects often involving complex and sensitive issues, and supervises a small team to help improve the social well-being of Vancouver residents, communities, and neighbourhoods to create a healthy city for all.The work requires considerable liaison with government representatives and officials and members of Boards, Commissions, private agencies and community organizations.

The initial of focus of this Social Planner II position is to provide collaborative leadership and strategic direction that contributes to the ongoing development and implementation of the Healthy City Strategy (HCS), the City’s long term sustainability strategy for health and wellbeing. The HCS encourages senior government partnerships and investments and align long term priorities for the City’s capital and operational investments, leverages additional resources and ensures that resources are targeted to Council approved priorities and community needs.

The Social Planner II applies socio–economic theories and practice, provides strategic leadership and project management skills and leads the development and implementation of multi-sectoral initiatives involving senior leaders, community partners, and civic agencies to achieve key goals and targets. The position also contributes to monitoring systems to track and report out on progress on targets, indicators, implementation, and alignment to Mayor and Council and other stakeholders; makes presentations and reports to senior management and Council and ensures that the strategy aligns with corporate objectives. In future, this position may be reassigned to focus on other Social Planner II related work within the division based on operational need.

Specific Duties and Responsibilities

• Facilitates collaborative multi-sectoral initiatives and actions with internal and external stakeholders, including senior representatives, to achieve healthy city goals and targets including but not limited to other levels of government, the non-profit sector, business, research, and residents.
• Advises senior leaders both internal and external to the City on international and local best practices and methodologies to address very complex social problems facing Vancouver and other urban centres through innovative approaches.
• Facilitates consultation and engagement initiatives with residents, Indigenous communities and organizations, community organizations and other government agencies, business and residents to identify and implement innovations promoting and achieving healthy city goals and targets.
• Contributes to monitoring and tracking systems that integrate related HCS city wide indicators, actions and metrics and prepares regular updates to Mayor and Council, and other publics and partners on progress.
• Prepares information, presentations and reports which align with corporate objectives for senior management and Council.
• Supervises and mentors staff to ensure effective team outcomes.
• Develops contracts and supervises consultant contracts, as required.
• Other duties/responsibilities as assigned.

Qualifications
Education and Experience:

• University graduation in the Social Sciences, Public Policy, Urban Planning, Public Health, Indigenous Studies, or other related discipline, preferably at the Master’s level, or an equivalent combination of education and experience. 
• Experience working in a municipal planning setting, and an extensive understanding and experience with good results in multi-sectoral planning and implementation of strategic and complex social initiatives. Considerable experience working in this area preferably supplemented by supervisory experience.
• Experience with data management, governance, and tools; analytical approaches, methods, and tools; and production and delivery of presentations, or an equivalent combination of education and experience.

Knowledge, Skills and Abilities:

• Thorough knowledge and experience in health and well-being, planning, research and analysis along with knowledge of social policy development, in particular health equity and the determinants of health. 
• Theoretical and practical knowledge of the research and evidence upon which the Healthy City Strategy is based, such as health equity, social determinants of health, Indigenous well-being concepts, proportionate universalism, and other related theories and practices.
• Considerable experience leading senior internal and external stakeholders, steering committees, senior personnel in civic departments and dedicated staff team and consultants in the development, implementation and monitoring of a strategic initiative.
• Working knowledge and application of social, economic, and ecological trends and statistics
• Ability to create, operationalize and measure effective social policy through community development and other innovative approaches.
• Demonstrated leadership skills and the ability to form strategic partnerships to address complex social issues from a wide range of civic and senior government officials, non-profit and private sector representatives and residents.
• A strong understanding of social sustainability and how it relates to economic, ecological, and cultural sustainability.
• Strong critical thinking and analytical skills.
• Ability lead strategic efforts, manage conflict, and to exercise a high degree of judgement and independence toward delivery of outcomes.
• Strong project management and organization skills, including the ability to set and adapt to changing priorities in a complex, fast paced work environment. 
• Excellent oral and written communication skills including the preparation of reports and presentations;
• Ability to supervise staff and/or contractors and ability to manage budgets
• Ability to work effectively both independently and as a team member
• Proficient technological skills.
• Ability to meet transportation needs.

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Develops and executes a branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives.
• Contributes to the achievement of business objectives by conducting sales calls, establishing a personal referral network, and other business development activities.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
• Conducts cold calls to prospective customers to develop new customer relationships.
• Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business.
• Supports the Bank’s community involvement and participates in community activities.
• Maintains a high-touch relationship with key branch customers and prospects within the market.
• Resolves customer related issues using knowledge of bank services, products, and processes.
• Fulfills sales and service activities for the customer in accordance with approved procedures.
• Builds the business plan for the branch.
• Influences and negotiates to achieve business objectives.
• Identifies emerging issues and trends to inform decision-making.
• Implements, reviews, and revises work plans.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Ensures alignment between stakeholders.
• Establishes relationships with business partners (e.g. CDC, MasterCard, Symcor, etc.) to maintain knowledge of interdependent systems and related policies and procedures.
• Monitors sales and service performance against plan to identify gaps, issues, and best practices, and develop and implement action plans that close performance gaps and resolve issues.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Communicates goals, plans, and assignments to achieve financial and customer service goals.
• Leads the implementation of new programs, products and processes within the branch.
• Coordinates the implementation of national and regional sales and service initiatives.
• Monitors the service request and problem resolution processes for adherence to national standards.
• Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
• Plans and controls unit operating expenses in accordance with forecasts.
• Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
• Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
• Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
• Builds effective relationships with internal/external stakeholders.
• Maintains the confidentiality of customer and Bank information.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with all legal and regulatory requirements for the jurisdiction.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Previous supervisory or management experience - preferred.
• In-depth knowledge of retail banking products and services.
• Advanced knowledge of competitive marketplace and trends in product offerings.
• Working knowledge of branch operational processes and policies.
• Working knowledge of branch technologies, processes, and performance metrics.
• Working knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
• Technical proficiency gained through education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.
• Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
• Meets customer transaction-based needs with seamless execution.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes complex & diverse tasks within given rules/limits.
• Analyzes issues and determines next steps; escalates as required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
• Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months) - as appropriate for the jurisdiction.
• Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
• Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• Drive to deliver a personal customer experience.
• A focus on results and the ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience, training will be provided

Work setting: Apartment/condominium complex, office building, various locations, commercial building, and private residence.

Physical Requirements:

• The candidates should be adaptable to a fast-paced environment and capable of working under pressure to meet tight deadlines
• The candidates should be able to handle heavy loads in a physically demanding role
• The candidates should demonstrate attention to detail and be comfortable standing for extended periods, as well as performing bending, crouching, and kneeling tasks

Other Requirements:

• The candidates should have a strong client focus and be dependable
• The candidates should exhibit flexibility, show initiative, and be reliable in performing their duties
• The candidates should be collaborative team players who uphold values and ethics

Candidate Status:

• Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to sweep, mop, wash, and polish floors
• The candidates should be able to dust furniture and vacuum carpeting, area rugs, draperies, and upholstered furniture
• The candidates should be able to clean, disinfect, and polish kitchen and bathroom fixtures and appliances
• The candidates should be able to clean and disinfect elevators, pick up debris, and empty trash containers
• The candidates should be able to wash windows, walls, and ceilings

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Registered Apprenticeship certificate
Experience: Candidates need experience of 3 years to less than 5 years

Work setting: On-site customer service
Work site environment: Candidates should work in outdoors, non-smoking, cold or refrigerated, dusty, hot and noisy area
Security and safety: Criminal record should checked and driver’s validity licence should checked
Weight handling: More than 45 kg (100 lbs)
Own tools/equipment: Candidates should have tools and steel-toed safety boots

Physical Requirements:

• The candidate should be able to pay attention to detail, handle heavy loads and also for bending, crouching, kneeling
• The candidate should be physically strong and also have hand-eye co-ordination

Other Requirements:

• The candidate should have an excellent oral communication
• The candidate should have specialization on mechanical maintenance and repair like mechanical transmissions, drive trains and final drives, hydraulic transmissions, off-road vehicle tires and wheels, differentials and brake system

Benefits:

• The employees get dental plan, disability benefits and health care plan
• The employees get paid Gasoline
• The employees get Deferred Profit Sharing Plan (DPSP), group insurance benefits and life insurance

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer by sending an email (along with resume and cover letter) through below mentioned details.

By email:
[email protected]

Overview

The Team

Global Banking and Markets Engineering (GBME) is the fast-moving, award-winning technology engine that powers Scotiabank’s Corporate, Investment Banking and Capital Markets businesses.

GBME’s Project Excellence Team is searching for Software Engineers who are continuous learners and are eager to boost capabilities of capital markets products and analytics platforms.

The successful candidate will have a strong technical and engineering mindset.  You will work closely with business teams and cross functional engineering leaders to develop and implement market leading solutions for the various projects within GBME.  

Is this role right for you? In this role you will:

• Design, deliver and enhance new and current solutions and applications
• Improve the end user experience by finding scalable solutions and addressing complex ad hoc queries
• Coaching and training end users (as needed)  
• Communicate with technical and non-technical audiences
• Assist with ad hoc project work on GBME projects as needed  

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• 4+ years’ experience developing, deploying, and maintaining large scale applications with complex integration
• Experience with 1 or more development languages (e.g., Python 3, Pytest, Java 7-11, JUnit, MVC, RDBMS, NoSQL, Redis, RESTful API)
• Comfortable working in an Agile environment, and familiar with Agile development practices (e.g., Automated Testing, Test Driven Development, CI/CD, Behavioural Driven Development) 
• Well-rounded experience of different JAVA based framework/libs, such as Spring Boot, Spring Security, JDBC, Junit
• Previous work experience in an Agile/Scrum delivery model. 
• Bachelor’s degree in computer science or relevant experience  

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 
• Remote-friendly work environment will provide you with the flexibility to perform at your best. 
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.   
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Purpose:

Scotiabank, a leading global financial institution committed to empowering its customers and communities, is seeking an experienced and empathetic individual to join our Human Resources team as a Senior Manager, HR Solutions & Business Value. In this role, you will bring prior experience as an HR business partner and / or consultant to deliver value and provide strategic guidance within our Global Banking & Markets (GBM) and global HRBP group. GBM provides corporate clients with lending and transaction services, investment banking advice and access to capital markets. GBM is a full-service wholesale bank in the Americas, serving clients across Canada, the United States, Latin America, Europe and Asia-Pacific.

Key Accountabilities:
 

• Partner closely with / act as a trusted advisor to leaders and HRBPs, nurturing agility and a 'build once, use many' mindset to drive innovation and scale.
• Collaborate within the Global HR Business Partner group and across Total Rewards, Talent Management, and HR Services.
• Shape, influence and align HR strategies and solutions with the overall goals and objectives of Global Banking and Markets.
• Enable multiple HR priorities – such as talent and succession planning, employee listening, and year-end – to meet targets and deadlines.
• Define problems and champion a user-centric approach to develop and implement innovative HR solutions in a team-based setting.
• Use data to identify patterns and trends, measure the impact of HR solutions and make data-driven recommendations to enhance business value.
• Research and share industry trends and emerging practices related to HR, agile product delivery, human centered design, data and analytics, and generative AI.

Experience / Education:

• Minimum of 8 years’ experience in any combination of HR business partner and / or consulting with a desire to understand the unique dynamics within GBM.
• Practice in applying agile methodologies and human-centered design principles to drive innovation, foster collaboration and optimize pace. 
• Excellent interpersonal and communication skills, with a track record of building strong relationships that impact and influence stakeholders at all levels.
• Strong problem-solving and decision-making abilities, with a focus on delivering practical and effective solutions that drive business value.
• Proficiency in data analysis and interpretation, with the ability to leverage HR metrics to shape and influence decision-making.
• Passion for diversity, equity, and inclusion, with a track record of fostering kind, friendly, and respectful team-based environments where everyone feels safe to speak up.
   

Purpose of Job:

As a member of the Operations and Corporate Services team supporting Reconciliation, and working in close partnership with the Domestic Branches, internal partners and various external vendors, the Accounting Officer (AO) provides specialized reconciliation services in a customer focused centralized Centre of Expertise environment.   The AO is responsible reconciling, balancing, investigating exceptions and processing adjustments to customer accounts and the Bank’s GL asset and liability accounts in accordance with approved procedures.  The AO also provides day to day operational assistance and guidance to team members as it relates to reconciliation activities.  

Is this role right for you? In this role you will:

• Delivers an Exceptional Customer Experience  by providing the best-in-class customer service  through the  timely and accurate handling of all inbound inquiries received via multiple channels (e.g.: fax  incoming mail, fax or other electronic methods)  within established Service Level Agreements and Service quality standards. This includes providing training to team members to ensure seamless service delivery.
• Ensures that the daily work volumes within the assigned reconciliation area are organized and distributed amongst the team resources and that service and quality levels are maintained. This involves daily verification and approval of team member processing where required as well as recommending and assisting with reallocation of resources in areas requiring additional support due to unplanned activities (volumes etc.).
• Ensures and reports on trending  or risk related issues within the transits serviced and initiates and contributes recommendations to address root cause with a view to driving increased efficiency balanced with reduced operational risk within the team.
• Ensures the accurate and timely completion of daily customer exception reporting through investigation, validation and correction processing.  Escalating unusual items in a timely manner based on exception type to the Manager/Assistant Manager, with appropriate recommendations where required.
• Balances and reconciles on behalf of domestic branches, multiple business and product owners, and third party vendors (e.g.: ABM service providers, Symcor) all related suspense accounts, monthly balancing and financial returns including taking appropriate action for corrections or adjustments.
• Validates, maintains and reports where required on daily, monthly, quarterly, annual and periodic basis, activities related to GL balances, ABM Centralized deposit/Investigation and AFT.  Updates Customer Information System based on information received from customers, branches, business partners, and other units across Canada while maintaining the confidentiality of customer information at all times.
• As the subject matter expert (SME) in Reconciliation, actively participates in consultations with partners for technology enhancements and takes initiative in identifying process enhancements that drive increased efficiencies within the unit.
• Participates in meeting the Bank’s regulatory and financial reporting requirements
• Follows all Bank policies and procedures and codes of conduct. Ensuring knowledge of day-to-day operations within the unit on matters of Compliance, Anti-Money Laundering Compliance, and Privacy matters, and escalation of such; Understanding the Business Continuity Plan and contributing to its effective execution

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Thorough knowledge of Branch processing is considered an asset (FFT, ABM balancing, Investment Platform, Investigations, IRIS, corrections, Support package) 
• Thorough knowledge of all reconciliation activities that are supported within the department. 
• Demonstrated ability to learn multiple complex applications or good knowledge of RPM, FundServ, CGI, is considered an asset.
• Thorough knowledge of operating procedures as it relates to financial returns and reporting
• Excellent knowledge of MS Office including spreadsheet management.
• Ability to deal effectively with Branch/customer complaints, referring to a Manager/Supervisor where necessary, to ensure resolution is obtained to the complete satisfaction of all parties involved, the Customer, the Bank, and Reconciliation department.
• Demonstrated flexibility in a constantly changing environment (procedural and automated), being versatile and able to provide cover on several posts at different times and at different levels on any given day concurrently, as determined by planned and unplanned absences. .
• Excellent communication skills (written and verbal) to communicate during the investigation and reconciliation processes with multiple partners across the Bank and with OFI and external partners and to provide on the spot coaching to team members.
• Good time management skills to effectively manage workload which is subject to unplanned spikes in volumes

Some more information you might want to know.

• Standard office environment.  While work type is predictable, often an unpredictable fluctuation in transaction volumes, exception items and financial reporting activity (month, quarter and year end activities) can cause considerable disruption with respect to timing as well as accuracy/reliability. Systems changes and implementation of new products create by nature, increased attention to new procedures and lower productivity that must be accounted for and resolved

Posted pursuant to Scotiabank’s Special Program under the Employment Equity Act and Canadian Human Rights Act.
 
While you must be an Indigenous person in order to submit your resume, participation is completely voluntary. Please use the definition below to make sure you’re eligible and open to self-identifying as Indigenous person:
Indigenous peoples include  First Nation, Métis and Inuit people. Only Indigenous peoples who come from Canada should identify themselves as belonging to this designated group

What your role will be…
At Scotiabank we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At Scotiabank – you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
 

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What we’re offering…

• The opportunity to join our diverse and inclusive organization and connect with other First Nations, Inuit, and Metis Scotiabankers and their allies when joining our Indigenous Employee Resource Group.
• A competitive compensation and benefits package which include:
  • $10,000 annually dedicated to your well being
  • Traditional Indigenous Practices Leave
  • Indigenous Employee Mentoring Program
• An organization committed to making a difference in our communities
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
• You'll receive clear, transparent criteria to progress in your career