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As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

12/20/2024

Address:

65 Regent Street, Suite 200

Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives.

As this role contributes to the overall success of the Investment Advisors portfolio, you may be entitled to additional discretionary compensation.

• Maintains and organizes client database and client files.
• Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience.
• Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.
• Protects the Bank's assets and clients’ assets and complies with all regulatory, legal, and ethical requirements.
• Maintains the confidentiality of client and Bank information.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Post-secondary degree in related field of study desirable.
• Bilingualism required French and English.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

Please note the base salary for this specific position in Fredericton, NB is $ 40,000.00 and this role may be eligible to receive a monthly discretionary bonus.

$31 600,00 - $40 600,00

12/12/2024

Address:

33 Dundas Street West

Drives the overall software development lifecycle including working across functional teams to transform requirements into features, managing development teams and processes, and conducting software testing and maintenance. Specific project areas of focus includes translating user requirements into technical specifications, writing code and managing the preparation of design specifications. Supports system design, provides advice on security requirements and debugs business systems and service applications. Applies deep knowledge of algorithms, data structures and programming languages to develop high quality technology applications and services - including tools, standards, and relevant software platforms based on business requirements.

• Translates user needs into technical specifications by understanding, conceptualizing, and facilitating technical requirements from user.
• Analyzes, develops, tests, and implements new software programs, and documentation of entire software development life cycle execution.
• Performs preventative and corrective maintenance, troubleshooting and fault rectification of system and core software components.
• Ensures that code/configurations adhere to the security, logging, error handling, and performance standards and non-functional requirements.
• Evaluates new technologies for fit with the program/system/eco-system and the associated upstream and downstream impacts on process, data, and risk.
• Follows release management processes and standards, and applies version controls.
• Assists in interpreting and documentation of client requirements.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically, between 8+ years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.
• Applications Integration.
• Test Driven Development.
• System Development Lifecycle.
• Troubleshooting.
• System and Technology Integration.
• Must have experience in Java, spring boot, Oracle DB, JavaScript, Angular, some experience with AWS cloud solution, cloud development
• Nice to have banking experience
• Deep knowledge and technical proficiency gained through extensive education and business experience.

$74,800.00 - $138,600.00

UPS is currently looking for a Part-Time Morning Customer Counter Clerk at our warehouse in our Kingston location.

•Job Classifications: Part-time Warehouse / Clerical

•Job Type: Permanent / Hourly

•Job Location: 1121 John Counter Boulevard, Kingston, K7K 6C7

•Work days: Monday - Friday *non-negotiable*

•Scheduled Shift: 8am-12pm (Start and Time may change due to operational needs)

•Category: Clerical / Warehouse Operations

•Candidates must be able to work up to 25 hours per week (if required)

Key Accountabilities

•Dealing with all telephone calls

•Handling customer complaints in a professional manner.

•Dealing with SLA concerns, PCA queries

•Providing customer counter cover

•Running reports for the centre, TTS report, Cares report and Apple report

•Cash handling and banking

•Meet set targets on a daily basis

•Responsible for any additional tasks given

Education/Work Experience

•Have good communication skills and fluent in English both written & spoken is essential

•Efficient team player and able to work in a targeted environment.

•Able to lift up to 70 pounds

•Working knowledge of word and excel.

•Typing skills: at least 40 words per minute

•Good attention to details

• •Warehouse experience is not required

•Able to work in a fast paced and temperature changes environment

Benefits:

•Wage starts at $17.30/hr

•Unionized position.

•Weekly pay (every Friday)

•Full training provided

•Tuition reimbursement up to $2000 per semester (conditions apply)

•Performance evaluations yearly

•Extended health and dental benefits

•Group insurance and pension benefits

•Opportunities for advancement

UPS is committed to Diversity in Employment and welcomes all applicants; however, only qualified candidates will be notified for interview.

TheHub Operations Clerkis a part-time, day sort position and is responsible for updating package information, validating deliveryinformation using UPS systems, scanning premium service packages, assisting dispatch and updating the package inventory systems. This position may also perform general administrative responsibilities including preparation of reports using various software packages, compilation of information from various sources, and handling small scale projects.

The Hub Operations Clerk may be required to utilize heavy machinery to complete tasks, and will be trained to operate these equipment. Included in the responsibilities will be to complete package recovery process in the Hub, package inventory update, overgoods, DG processing and all other work as assigned.

• Job Type: Permanent/Part-Time

• Location: 5960 Ferguson Road, Richmond BC

• Shift:Monday to Friday (5 days/Week) 12:00PM - 5:00PM(shifts can vary and/or extend due to operational requirements) 

• Compensation: starting at $17.40 hourly

Responsibilities:

• Completes package and inventory recovery process in the Vancouver Hub Operations

• Completes overgoods processing and documentation

• Generates package recovery and overgoods processing reports for Hub Operations and Package Care

• Processes Dangerous Goods (DG) package recovery

• Takes action to learn all product and service offerings

• Operates all office equipment, software, and devices

• Maintains a clean, organized, and safe working environment

Qualifications:

• Strong customer service skills

• Strong computer skills, including Microsoft Office Applications

• Strong verbal and written communication skills

• Ability to work in a warehouse environment

The above statements are intended to describe the general nature of the work required for the position and are not intended to be an exhaustive list of all duties and responsibilities.

The Carrier Compliance Administrator works in a fast paced environment to ensure the on-boarding and monitoring of outside carriers. The Administrator vets, onboards and updates carriers using third party tools like Carrier411 and RMIS. The Carrier Compliance Administrator reviews carrier adherence to established Day & Ross policies for safety and insurance. The Administrator uses available tools for on going compliance monitoring and communicates any deviations to internal team members.

How You’ll Help

• Timely processing of requests from Operations teams to update, vet and setup carriers.
• Set-up new carriers in our carrier compliance software (MercuryGate/TruckMate).
• Validate and input carrier compliance documentation and collaborate with stakeholders including Logistics Coordinators, Operation Managers, Finance and Carriers to gather all the required information for new carrier setup in our system.
• Update existing carrier information in our carrier compliance system as needed based on our requirements and processes.
• Communicate with various departments as required (AP, Claims Departments, Management, etc.).
• Process monthly reports for ongoing carrier compliance monitoring to Day & Ross’ thresholds and take required actions based on current carrier performance.
• Maintain and update established SOPs as directed by Management.
• Participate in various compliance internal and external calls and report back any observations and opportunities for improvement.
• Other related duties as may be required.

Your Skills & Experience: 

• College, University degree or equivalent experience.
• 3+ years experience in transportation/logistics industry.
• High degree of computer proficiency with Excel, PowerPoint and other MS Office applications.
• Excellent communication skills, both verbal and written.
• Must be able to effectively work in a fast paced environment.
• Must be able to self manage, take initiative and work independently.
• Ability to map processes and document SOP’s.
• A strong contributor:
  • Able to analyze, interpret and solve problems.
  • Able to gather input from internal & external customers.

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

 1111 Francois Lenoir, Lachine, QC, H8T 3P9, CA

The electrician is responsible for performing preventative and corrective maintenance, routine and on-demand services on facility mechanical and electrical equipment and systems for the assigned facility. The electrician is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

At this position level:

• Performs preventative and corrective maintenance on facility mechanical and electrical equipment and systems
• Trades certification or license in one or more of the following - required:
  • Journeyman level Electrician license (must be a member of the CCQ)

KEY DUTIES & RESPONSIBILITIES

Subject to legislative licensing requirements and company policy:

• Performs work in accordance to established processes and practices
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection
• Performs regular facility, facility mechanical and electrical equipment and systems monitoring and inspection, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained
• Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides recommendations for enhancement and repair
• Monitors assigned facility by conducting facility walkthroughs, mechanical and electrical equipment and system monitoring and inspection
• Maintains, troubleshoots and repairs mechanical and electrical building systems and equipment
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance on  facility mechanical and electrical equipment and systems
• Records resolution data within service maintenance management database.  Ensures work completed meets quality, contract response and all other requirements
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.  Initiates documents to obtain formal approval of work required
• Assists in the implementation of preventative maintenance (PM) program.  Ensures that deficiencies are identified, recorded and escalated, and that related documentations are maintained
• Participates in facility-related projects
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements
• Maintains all assigned tools and arranges for repair and replacement where required
• Submits all expenditures on a timely basis
• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered
• Other duties as assigned

Work Requirements

• Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise
• Must be willing to wear personal protective equipment

Job Summary: As a member of the BGIS Sustainable Cleaning Solutions Team, you will be generally responsible for cleaning in a designated zone with an emphasis on quality control, health and safety & striving to exceed client expectations. 

Key Responsibilities: Functioning as a core member of the operational team and reporting to the Manager/ Supervisor as a Cleaner you may be required to perform some of the following tasks as required by the Manager/Supervisor and needs of the client:

• Clean floors by sweeping, scrubbing, or vacuuming
• Dry/wet mop (wash/scrub) and polish hard surface floors. (The washing/scrubbing of floors is done with handheld or auto scrubbers. In large open applications, automatic equipment may be used to perform these functions) 
• Strip and finish hard surface floors manually or with power equipment when required 
• Dry/wet mop (wash/scrub) and polish hard surface floors including washroom floors. (The washing/scrubbing of floors is done with handheld or walk behind buffing machines. In large open applications, automatic equipment may be used to perform these functions) 
• Transport garbage from drop points to garbage bins or compactor 
• Transport maintenance machinery, where necessary, between floors and job sites 
• Cleans and stores equipment and machinery used
• Cleans glass areas requiring ladders, scaffolding or other extension equipment to reach. 
• Cleans washroom floors including stripping and finishing 
• Cleans stairwells and elevator cabs where ladders are required 
• Loads and unloads supplies and replenishes cleaning solutions
• Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
• Other duties that management may assign 
• Strip, seal, finish, and polish floors
• Strip and finish hard surface floors manually or with power equipment when required 
• Steam clean or shampoo carpets 
• Notify managers concerning the need for major repairs or additions to building operating systems
• Mix water and detergents in containers to prepare cleaning solutions, according to specifications
• Strip, seal, finish, and polish floors
• Steam clean or shampoo carpets
• Remove snow and debris from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals.

Job Requirements:

• Experience in performing various cleaning, housekeeping and maintenance activities in an institutionalized environment.
• Experience in using floor maintenance machines, cleaning equipment, materials and solutions.
•  Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
• Ability to lift, push and pull heavy items as well as climb ladders.
• Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients and the general public.
• Ability and willingness to work weekends, holidays and shifts as assigned as well as work in multiple locations.
• Ability to follow verbal and written instructions, prepare and maintain manual and electronic records.

Licenses and/or Professional Accreditation

• Must meet security clearance requirements, where applicable
• Must have a valid Class G license (may be required)

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 25 pounds.