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Weekly Hours: 36.67 

Weekly Hours: Approximately 35 

This Call Centre is a 12-hour operation, open from 830am-830pm with various shifts including morning and afternoon shifts.

Summary:

The Revenue Services, Customer Care Call Centre has expanded to add a dedicated service line to manage high volume of calls related to Toronto Water Meter Transmission Unit (MTU) billing inquiries and discrepancies.

Major Responsibilities:

• Responds to telephone, mail, email and in person inquiries from the public, agencies and other levels of government utilizing in-depth knowledge of procedures, regulations and criteria.
• Performs varied administrative tasks involving the preparation, research, summary and reconciliation of data and the control and expedition of documents and data. Conducts research and analysis to develop service options for the public and various interested parties.
• Prepares and processes documents/statistical summaries/reports etc. Assesses and analyses data.
• Operates office equipment and computers utilizing a variety of software packages, applying speed and skill.
• Checks work for accuracy and conformity with regulations, policy and procedures and corrects/resolves outstanding/incorrect items. Identifies issues and recommends solutions. Performs complex calculations.
• Directs, coordinates, schedules and trains assigned staff. Checks/verifies work of assigned staff.
• Operates office equipment and computers utilizing a variety of software packages, applying speed and skill.
• Reviews, accepts, or rejects material/applications from the public, ensuring all criteria have been met.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Considerable experience providing customer service either in a call center environment or at a front counter.
2. Considerable experience performing complex calculations pertaining to customer bills.
3. Considerable experience de-escalating difficult situations with the public and managing difficult calls
4. Considerable experience using Microsoft Office (i.e. Word, Excel, Outlook).

You Must Also Have:

• Strong comfort with working in a fast paced and high volume environment daily.
• Excellent interpersonal and customer service skills with the ability to work independently
• Excellent oral and written communication skills with the ability to communicate effectively with all levels of staff and the public.
• Ability to exercise independent judgment and discretion in dealing with confidential matters.
• Ability to write reports, bank reconciliations and accept various payment types
• Knowledge of contact centre principles, practices and key performance metrics

Additional Information:

• This position will be hybrid
• The shifts for this position are as follows:
  • Monday to Friday
    • 8:30am to 4:30pm
    • 10:00am to 6:00pm
    • 12:30pm to 8:30pm
• An employee's reporting relationship and/or work location may change due to operational reasons and in accordance with their Collective Agreement

Major Responsibilities:

Comprised of a team of diverse and dynamic Fleet professionals, the City of Toronto's Fleet Services is striving towards becoming a leader within the industry, modernizing our operations and utilizing analytics to drive our strategic vision. With up to a1000 vehicles assigned to a garage, the Fleet Supervisor manages an efficient garage operation with a high standard of customer service, ensuring compliance to scheduled maintenance programs and is accountable to meet maintenance delivery timelines. Ensuring adherence to City Policy, Human Rights Code, and other legislation, the Supervisor leads a team of maintenance professionals and works collaboratively with their Fleet peers to contribute to the ongoing development, implementation and roll out of new and innovative maintenance program.

As a seasoned mechanical expert, you will manage and assign work to produce the best use of human and physical resources to ensure vehicle compliance to legislative requirements and timely turnaround of vehicle maintenance. 

As a Fleet expert you will work collaboratively with operating Divisions, coaching on preventative maintenance programs, in particular, identifying methods to minimize vehicle failure, improve total cost of ownership and educate on driver/vehicle behaviour and best practices. Promoting the use of accurate vehicle and equipment records, as a Supervisor you understand the need to demonstrate compliance with legislation as well as being a valuable source of information on the potential design and procurement of future replacement vehicles.    

As the leader of your maintenance team, you will be involved in all aspects of staff hiring, providing input into vendor contract documentation/vendor management, as well as, support client and Fleet Procurement in future vehicle purchases.

This is an exciting opportunity for an individual that is knowledgeable in the operation of a Fleet Maintenance garage, able to communicate with staff and clients and promote a high level of commitment to reliable customer service delivery.

Key Qualifications

Your application must describe your qualification as they relation to the following:

Licensing

• Certification as a Journeyperson Truck and Coach (310T) Technician , and an Automotive (310S) Journey person.  Heavy Duty Equipment Technician (421A) certification may be considered, or an equivalent combination of education and experience relevant to the position. 
• A valid class G Ontario Drivers license and the ability to obtain a City Drivers Permit

Leadership

• Considerable experience in leading, coaching, motivating, employees, while providing work direction and holding people accountable.
• Considerable experience training and mentoring employees to ensure current policies practices and techniques are followed.

Mechanical Skills

• Extensive experience in vehicle (heavy and light equipment or vehicles Class 1 to 8) maintenance within a large complex fleet.
• Experience implementing, coordinating, and maintaining a preventative maintenance and repair program in a fleet comparable environment.

Administrative Skills

• Considerable experience with computerized Fleet Management Information Systems, maintenance reporting and analysis (AssetWorks Fleet Focus – M5 – is preferred) with experience using Outlook, Microsoft Word, Excel and PowerPoint.
• Experience analyzing data to evaluate garage performance and leading continuous improvement initiatives in the shop.

Virtual Information Session:

All interested candidates are invited to attend a virtual information session on: Tuesday October 8th, 2024 from 12:00 PM (noon) to 1:00 PM, where they will have an opportunity to learn more about the Fleet Services Division, the role and responsibilities of the Fleet Maintenance Supervisor position. Click here to join the session: Virtual Information Session - FMS

Maintenance Mechanic
The Maintenance Mechanic is responsible for inspecting, maintaining, and replacing filters and performing minor preventative maintenance on heating, ventilation, and air conditioning (HVAC) equipment on all client sites to maintain efficiency and mechanical integrity of HVAC units. This position is well-suited for graduates of a college or other post-secondary programs in HVAC studies. Minimum G3 Gas License required, G2 preferred.

HVAC Apprentice
The HVAC Apprentice will work under the supervision of a Journeyperson and within the limits of company policy and trade certification. They are responsible for operating facility systems, performing preventative and corrective maintenance, and routine services on mechanical and other systems. The HVAC Apprenticeship Program requires approximately 9,000 hours of training, with a combination of in-school, and on-the-job training.  Registered 313A Apprentice with G3 or G2 Gas License required.

HVAC Journeyperson
The HVAC Journeyperson provides proactive maintenance and repair services for HVAC equipment, including Chillers and Boilers. Responsibilities include troubleshooting and solving equipment issues, developing and implementing preventative solutions, estimating and quoting repairs and upgrades, establishing and providing excellent client support.  313A License, and minimum G2 Gas License required.

These roles will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.    

Opportunities for Development:

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles including, but not limited to:  

•   On Account and expanded Operational roles,
•   Facility Management Office roles to support Accounts,
•   Project Management roles to support projects

Minimum Qualifications:
•   High School Diploma or equivalent. 
•   Some positions may require post-secondary education in a related field, and/or specific certifications/licenses. 
•   Some positions may require a valid driver’s license, and clean driver’s abstract.
•   Successful completion of pre-employment screening.

The General Repair Technician is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, preventative and corrective maintenance, routine and on-demand services on facility mechanical equipment and other systems. The Technician III is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

KEY DUTIES & RESPONSIBILITIES

Troubleshooting

• Provides observations about facility, facility mechanical and electrical equipment, and systems conditions and deficiencies and provides suggestions for enhancement and repair.

Maintenance

• Performs work in accordance with established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
• Performs regular facility, mechanical and other equipment and systems monitoring inspections, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical equipment and other systems.
• Monitors assigned facility by conducting facility walkthroughs for mechanical, electrical, and other equipment system monitoring and inspection.
• Operates facility mechanical and other systems
• Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response, and all other requirements
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.

Client Relations

• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through the manner in which work is performed and services delivered.

Administration

• Participates in and assists with facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices, and guidelines related to environmental, health and safety, fire protection, and any other applicable requirements. 
• Maintains all assigned tools and arranges for repair and replacement where required
• Submits all expenditures on a timely basis.
• Other duties as assigned

EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS

• High school diploma plus trades training and/or certification or licensing.
• Minimum 3 years experience providing preventive and corrective maintenance on heating ventilation and air conditions systems, or pneumatic or hydraulic systems.
• Sound knowledge of processes and practices relating to facility operations and maintenance
• Demonstrated ability to maintain, troubleshoot and repair (as per applicable qualifications) mechanical and other building systems and equipment
• Possesses a strong environmental, health, and safety mindset.
• Strong client-service orientation along with a high sense of urgency
• Knowledge and understanding of Building Automation Systems (BAS)
• Knowledge and understanding of HVAC Systems 
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
• Mentoring skills required to support lower level technician’s development
• Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise
• Must strictly adhere to Health and Safety policies including wearing required Personal Protective Equipment (PPE)
• Must be capable of obtaining appropriate security clearance
• Hold a valid driver's license

Licenses and/or Professional Accreditation (one of the following bullet points)

• Building Operator Certification or equivalent through an accredited institution required
• Provincial HVAC or apprentice license (ex: Gasfitter I & II license  refrigeration license, etc.)

Job Description:

• • UPS is looking for individuals who enjoy working in a physical fast-paced outdoor environment that involves delivering packages in residential areas.
    Applicants must have excellent customer contact and driving skills. Qualified applicants must have a valid G or higher license issued in the province of Ontario. Package Delivery Drivers are expected to comply with UPS appearance guidelines. New drivers could cover multiple residential areas so area knowledge is an asset as well as the ability to read a map.

    Compensation

    • $19.00 per hour to start ($17.30 per hour plus $1.70 hourly bonus = $19.00)

    • Guaranteed wage progression through Union Collective Agreement

    • Paid weekly via direct deposit

    • Paid training

    • Employee discounts

    • Benefits after one year

    Shifts

    • Start time approx. between 9:30 AM till 7 PM (requires flexibility)

    • Finish time will vary daily depending on volume (5 to 12 hours per day)

    • Must be available to work Tuesday to Saturday (5 days a week)

    Requirements

    • Ability to lift up to 70 lbs. (35kg) without assistance and 150 lbs. (68kg) with assistance

    • Ability to read and navigate with map books

    • Minimum 21 years of age

    • Valid Ontario G license

    • Clean Driver’s Abstract showing:

    • - a) No accidents and maximum 5 demerit points for the previous 3 year period (last 36 months)

    • - b) No violations for the current year (last 12 months) and no more than 2 violations for the previous 3 year period (last 36 months)

    • Delivery experience will be an asset

    Candidates are encouraged to apply with resumes.

    UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if a workplace accommodation is needed. Thank you for your interest in UPS Canada.

The Data Entry Administrator provides inbound telephone customer support and determines the nature of the call or inquiry.  This role requires communicating  daily with internal and external customers via telephone, fax, and email. Additionally, this position inputs and processes domestic and international shipments in accordance with UPS and local government policies. 

Job Type: Part-Time - Permanent

Work Location: 12424 Dixie Road, Caledon, ON L7C 2L8, Canada

Workdays: Monday through Friday (5 days a week)

Shift Start: 6:00 PM to 11:30 PM

Shift Duration: 3 -5 hours per day (Start times/finish times may vary with operational need.  Flexibility required)

** APPLICANTS MUST BE ABLE TO WORK UP TO 25 HOURS PER WEEK**

KEY RESPONSIBILITIES:

• Screen and manage all incoming calls efficiently
• Accurately input data into UPS systems, ensuring adherence to specified deadlines
• Review and forward legal documents to the appropriate parties
• Provide administrative support to the management team to facilitate smooth operations

REQUIREMENTS:

• Strong verbal and written communication skills
• Proficiency in MS Office applications
• Accurate typing speed of 40+ words per minute
• Ability to work independently with minimal supervision
• Capable of lifting up to 70 lbs. without assistance
• Excellent multitasking abilities
• Ability to thrive in a fast-paced environment
• Flexibility to work varying shift hours, five days per week

COMPENSATION AND BENEFITS:

• Paid training
• Weekly Pay/ Direct Deposit- Every Friday
• Personal Paid Days off (after 60’s days initial probation)
• 2 weeks of paid vacation after 1 year of service (3 weeks after 5 years, 4 weeks after 10 years, 5 weeks after 20 years, 6 weeks after 25 weeks)  
• Extended Health Care Benefits (Vision, health, life insurance, and dental benefits after one year of service)
• Immediate access to UPS ‘Employee Discounts’
• Free Onsite Parking
• Employee Referral Bonus Program (conditions applied)
• Opportunity for advancement within a Fortune 50 Company

WORKING CONDITIONS:

• Exposed to changing temperatures when working in a warehouse environment

At Rogers, our retail team is the heart of our success.  Our Sales Associates are outgoing and approachable team members who understand that our customers rely on technology to enhance and simplify their lives and stay connected.  We are excited to show customers how our latest products and services can help, delivering best in class customer experiences in our retail stores

As a Sales Associate, you can expect to:

• Enhance the retail experience in our stores, by providing best in class service and value-added solutions to our customers

• Promote Rogers & Fido brands, including Rogers Mastercard 
• Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
• Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals

What’s in it for you:

• Competitive compensation plus commissions

• One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
• Mental Health and Support benefits- 100% coverage
• Employee and Family Assistance Program benefits

• Employee discounts that can offer up to 50% off our Rogers & Fido products and services

• A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• A flexible schedule, including evenings & weekends

• Career growth and development opportunities

What we’re looking for:

• You are great with people and are passionate about delivering an exceptional customer experience
• You love being part of a team and are a great collaborator
• You are excited and inspired by technology

• You meet the minimum age of majority in your province

After you apply, watch your email

Candidates will be required to complete an online assessment as a next step.  If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further.  Successful candidates will be required to provide consent for and pass Background Check requirements.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.

Schedule: Part time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Dundas St. W Unit Z010 (5434), Toronto, ON
Travel Requirements: None
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Requisition ID: 312819