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• Location: 1001 Industrial Road 2, CRANBROOK, BC V1C 4K7, Canada

To assist management in overseeing daily sort, delivery / pickup activities and remote domicile location/feeder Ops (where applicable). Leads the sector as assigned ensuring best practices and effective operations and models the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods)

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Educational Requirements

High school diploma/equivalent

Related Experience Requirements

Minimum number of years required for entry to this job

2 years current courier experience

Other specific mandatory experience requirements - (Preferred)

Personal Development Stream of Excel

Technical Skill Requirements

Solid knowledge of the following:

Must possess a valid drivers licence and have a good driving record.

Ability to successfully complete all basic and recurrency training (including DG specialist certification). Must maintain accreditation through yearly recurrency training prior to expiration.

Remains current with training in BP and defensive driver / process updates.

Good understanding of FedEx products, features of service, general operations.

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Some knowledge of Federal Express operations and Canadian Customs regulations an asset.

Solid communications/ interpersonal skills with the ability to motivate/ coach and train employees on the job.

Ability to prioritize and delegate in a time-sensitive manner.

Interpersonal Skill Requirements

Demonstrated excellent interpersonal, customer relations and communication skills.

Good analytical, problem solving, prioritization and organization skills

Team player

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Educational Requirements

High school diploma/equivalent

Related Experience Requirements

Minimum number of years required for entry to this job

2 years current courier experience

Other specific mandatory experience requirements - (Preferred)

Personal Development Stream of Excel

Technical Skill Requirements

Solid knowledge of the following:

Must possess a valid drivers licence and have a good driving record.

Ability to successfully complete all basic and recurrency training (including DG specialist certification). Must maintain accreditation through yearly recurrency training prior to expiration.

Remains current with training in BP and defensive driver / process updates.

Good understanding of FedEx products, features of service, general operations.

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Some knowledge of Federal Express operations and Canadian Customs regulations an asset.

Solid communications/ interpersonal skills with the ability to motivate/ coach and train employees on the job.

Ability to prioritize and delegate in a time-sensitive manner.

Interpersonal Skill Requirements

Demonstrated excellent interpersonal, customer relations and communication skills.

Good analytical, problem solving, prioritization and organization skills

Team player

• Location: 985 Moodie Drive, NEPEAN, ON K2R 1H4, Canada

To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training.

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training.

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

Our Commercial Management Office supporting the CPG Ontario Line department is seeking a Senior Contract Administrator to provide commercial support in contract planning, management and administration services for large scale, high profile and complex capital projects. 
 

We are looking for an energetic, entrepreneurial professional who is experienced wearing multiple hats. Ability to handle a wide range of administrative and executive support related tasks while working independently with little supervision. Well organized, flexible and enjoys the administrative challenges of supporting an office of diverse people. Strong Oracle, Unifier and Excel skills are required.

What will I be doing?

• Conducts financial and contract analysis to support and maintain adherence to strategy and develops reports and presentations utilizing analytical findings that support planning and decision-making.
• Creates and manages department KPIs for Commercial Management Leadership and Senior Management review and action.
• Analyzes financial architecture and policies to develop, manage and coordinate financial, contract development and administration, and establish related procedures and processes that are consistent with company policy and sound business practices, including:
• Analyzing financial policy surrounding operations of the system 
• Supporting audits of the system and control framework development
• Supporting financial testing reviews of the system design and reports (e.g., transaction flows, Unifier, IOP testing, etc.)
• Conducting analyses and developing reports for Senior Management 
• Plans, develops, coordinates, and monitors contract spend.     
• Identifying, assessing, and recommending solutions for financial issues that impact capital and operating contracts
• Developing forecasts and financial information, including reconciling and processing invoices, expenses for individual lines of business, and tracking information for accruals. Will identify any discrepancies and recommend solutions as needed
• Recommending alternative courses of action to address threats to project completion
• Managing the “close-out” phase of contracts, ensuring all contract terms and conditions have been met and that payments due have been processed
• Analyzes administrative, operational, and/or project-related processes and procedures and develops and implements streamlined solutions for identified inefficiencies
• Prepares and formats monthly, quarterly, and “ad-hoc” financial reports from various sources of information, including statistical information. 
• Drafts and formats various other documents for internal or external audiences using templates and general guidelines.
• Maintains databases and electronic document management systems.
• Additional department administrative support, documents processing, and financial administration duties as assigned
• Develop and implement robust process monitoring systems to track key performance indicators (KPIs) and identify areas for improvement.
• Analyze data and performance metrics to identify trends, patterns, and opportunities for optimization.
• Lead cross-functional teams to develop and implement process improvements, ensuring alignment with organizational goals and objectives.
• Collaborate with stakeholders to define performance targets and establish benchmarks for success.
• Conduct regular audits and assessments to evaluate process effectiveness and compliance with standards and regulations.
• Identify and mitigate risks associated with process changes, ensuring minimal disruption to operations.
• Provide coaching and mentorship to junior team members on process improvement methodologies and best practices

What Skills and Qualifications Do I Need?

• Completion of a post-secondary College diploma program in Business Administration, Finance, Commerce, Economics – or a combination of education, training and experience deemed equivalent
• Demonstrated experience in analyzing financial architecture, financial planning and analysis, administering and negotiating contracts, and project management 
• Financial analysis, accounting principles and practices, government policy development and decision making processes, forecasting methodologies, and mathematical modelling or computer programming
• Organizational and analytical skills to coordinate a number of competing priorities under pressure to meet scheduled commitments
• Proficiency in MS Office (e.g. Outlook, Word, Excel, PowerPoint, etc.)
• Oral/written/presentation skills to develop reports and presentations to internal stakeholder and senior Management
• Experience with lean methodologies an continuous improvement an asset. 
• Experience with Power platform (BI, query) an asset
• Experience with Oracle EBS and Oracle Unifier and asset

At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we support them through their journey. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

What We Are Looking For:

Join our team of enthusiastic and positive individuals as a Customer Service Specialist at Rogers. We are looking for someone who has a genuine passion for listening and enjoys helping people. In this dynamic role, you will ask the right questions, find solutions, and recommend our products and services to help us retain our valuable customers. We are seeking a self-motivated individual who can meet performance-based objectives and succeed through excellent customer service.

What You Will Gain:

We firmly believe in investing in our winning teams and helping each person reach their full potential. As a team member, you will have access to a wealth of resources, growth opportunities, discounts, and benefits, including:

• A competitive salary and performance-based salary review.
• A flexible and competitive health and dental insurance plan, retirement plans, RRSP and TFSA programs, and a stock purchase plan with a company match (up to 50% after three years).
• A 50% discount on all Rogers services, Blue Jays tickets, a 25% discount on Today's Shopping Choice items, and a 20% discount on all wireless accessories.
• Paid volunteer leave.
• Company matching contributions to charitable organizations you support.

Growth and Development Opportunities:

• Expand your skills and participate in mentorship and leadership development programs.
• My Path: a self-directed professional development program.
• Rogers Priority: priority application for internal positions of interest.

Wellness Programs:

• Employee and Family Assistance Program (EFAP) by Homewood.
• Cognitive Behavioral Therapy and virtual therapy.
• Discounted gym memberships.

Our Commitment to the Environment and Diversity:

• Work for a company dedicated to environmental protection.
• A strong commitment to diversity and inclusion with employee support groups that support equity-seeking groups, including racialized people, the 2SLGBTQIA+ community, Indigenous people, people with disabilities, and women. We all have something unique to offer, and we understand that our strength lies in what makes us different.

What You Will Do:

• Connect with our Comwave customers to determine the products and services that best meet their needs.
• Retain our loyal customers and build fruitful and lasting relationships with them.
• Leverage internal tools and resources to provide value-based solutions to customer questions and concerns.
• Provide feedback and recommendations on offers, programs, and processes for customers and colleagues.
• Quickly achieve key business objectives, including customer experience and revenue retention and growth.
• Receive coaching and feedback from your management team and apply it regularly to support your development and performance.
• Be part of a highly engaged team of Customer Service Specialists who support Canadians from coast to coast.

What You Will Bring:

• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to multitask in a dynamic environment while navigating multiple computer systems.
• Knowledge of the market and consumer trends, including the latest wireless and residential products and services offered by Rogers and our competitors.
• Proven experience in managing issues from start to finish to resolve them efficiently and productively.
• Ability to build connections, listen actively and effectively, and communicate clearly and concisely to provide a world-class customer experience with a friendly tone.
• Demonstrated track record of achieving positive business results and building collaborative relationships.
• Experience in sales and customer service in a dynamic environment.
• Independence and autonomy, with a mindset of initiative and innovation.
• Open-mindedness and enthusiasm for learning new skills.
• Ability to manage a wide range of complex issues with compassion and empathy.
• French language proficiency is required for the role.
• English is an asset.

Join our team and benefit from ongoing training and development sessions to acquire the skills necessary to provide excellent service and find the best solutions and products for our customers.

As part of the recruitment process, candidates will need to consent to a criminal background check and a credit check, and successfully pass these checks.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. 

Schedule: Full time  
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 315112

We are looking for a Senior Software Engineer to join our Global Wealth Management Technology (GWMT) – we develop and modernize technology that powers the Global Wealth Management business lines. GWMT consists of many departments with high-performing agile teams working closely to deliver, support, and maintain the many applications and ecosystems within Global Wealth.

Is this role right for you? In this role, you will:

• Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Apply your development experience to deliver microservices in the cloud (Google Cloud, Microsoft Azure)
• Project implementations and application integration 
• Technical documentation of the solution
• Support production issues and handle escalations during Release cycles as needed.
• Mentor and guide team members in technical knowledge with best coding practices.
• Troubleshoot technical issues to identify the root cause of the problem
• Provide expert advice to key stakeholders
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• You have at least 7 years of work experience as a Java developer.
• You have experience building scalable, enterprise-level technology stacks with Java, SOAP, and JSON but ideally with a broad set of tools
• You have experience in application architecture and API design
• You are proficient in building Microservices and Spring boot
• You have experience with Cloud Foundry and Kubernetes
• Experience working with all phases of SDLC (Software Development Life Cycle).
• Proficient with Unix Tools, shell scripting (Bash, Perl, Python, etc.), SQL queries, PL/SQL, and SQL Loader - or equivalent
• You have experience in developing security systems and analyzing the current systems for vulnerabilities.
• You have experience in version control and build tools, like Git, Bitbucket, Jenkin, Maven
• You know a variety of frameworks (server-side, infrastructure, browser side, desktop, etc.) as well as a high aptitude for diving in and picking up new things

• You have a well-rounded knowledge of Agile principles and the flexibility to adapt your experience to new and evolving environments
• Solid understanding of wealth management concepts, and workflows.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Working location condition: Hybrid

#LI-Hybrid 

At CBCC, you’ll have the opportunity to build a unique career with an inclusive, award-winning workplace that delivers superior customer experiences. You’ll be part of a team that is leading the future of banking.

From day one on the job, you’ll enjoy a comprehensive suite of customizable benefits, including an Incentive Plan, Pension, Employee Share Ownership and Group RSPs, as well as employee banking privileges, wellness programs, and employee discount programs

 What You Will Be Doing:

• You’ll use the knowledge of our products and services to lead interactions with our Canadian Banking customers to offer them valuable advice.
• Take Inbound phone calls, from our customer and branches, to provide useful information and ensure customers are satisfied with our products and services.
• Excel at identifying customer banking needs, providing customized solutions by using accessible resources, navigating through multiple systems.
• Respond to complaints and walking customers through basic troubleshooting or set up processes.

Skills and traits –What you bring and what you will learn:

• You’re passionate about customer service and have experience in customer-focused roles
• Your self-directed, performance-oriented approach will allow you to resolve immediate customer enquiries, while your natural curiosity and focus on improving things will lead you to identify new opportunities to maximize the customer experience.
• You know your way around a computer and can easily multitask between numerous internal platforms, while dealing directly with your customers.
• You have a high school diploma (or a recognized equivalent)
• You’re comfortable connecting with customers over the telephone to make the customer experience uniquely personal and champion the Scotiabank brand

Perks you can look forward to:

• From day one of your new career, you will enjoy:
• Employee banking fees privileges
• Pre-assigned allotted personal days to help with personal and cultural commitments
• An extensive suite of customizable benefits
• Opportunities for long term savings (employee share program, RRSPs, pension)
• Access to thousands of internal learning courses
• Global Tuition Program

Our Awards

• Best Workplaces in Canada 2021
• Top Companies LinkedIn 2021
• Best Workplaces for Women in Canada 2021
• Bloomberg Gender-Equality Index 2021
• World's Best Workplaces 2020

Hiring & Training Details:

• Our Customer Contact Centre is located at 5201 Duke Street, Scotia Square - Upper Mall, Halifax, NS, B3J 1N9
• Position Start Date: October 21st, 2024
• Position Status: Full-time (37.5 hours)
   

Training & Work Shift Details:

Must be available to attend training for a total for 11 weeks. There will be an opportunity to attend part of this training virtually from home pending technology and hardware set up. In person training may reflect timings of shift assignments. 

Work Schedules & Shifts: 

We are seeking flexibility from candidates, as work schedules can be anytime within our hours of operation (24/7). Currently, we are seeking candidates available to work for shifts between the hours of 7:00 am to 1:00 am Monday through Sunday. Regular, ongoing work schedules will be finalized with new employees approximately 4 weeks before the end of training.

Work From Home/Hybrid: 

If you meet a variety of criteria, which includes but not limited to private workspace & completion of mandatory learnings - you will be offered the possibility to complete training in a hybrid work model. Working on-site is also a possibility for employees.

As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  
IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

 
DO YOU HAVE THE SKILLS
We would love to work with you if you have:
 

• Experience in the securities industry
• Already duly registered as an Investment Representative (IR) with CIRO
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

 
WHAT’S IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills