9279 Jobs Found
Senior Human Resources Generalist-Canada Full-time Job
Human Resources MontréalJob Details
Reporting to the Global Director-Regional Managers of Talent and Culture, the Senior Human Resources Generalist-Canada will be to advise, coach, and partner with Intelerad employees with regard to Talent management, Performance Management, Benefits, Compensation and rewards, Employee Relations, Organizational Development and change management. While the focus for this role will be on Canadian employees, the T&C Senior Generalist Canada will partner with the rest of the T&C team on larger initiatives such as employee development, systems implementations, acquisition integration, and more.The Senior Generalist role will play a crucial part in enhancing our human resources function by providing support in policy writing, employee relations, benefits administration, and general HR operations. The scope of this role will be to support all employees in Intelerad's Canadian region, as well as provide additional support to employees in the UK
Major Accountabilities
Ongoing responsibilities includes the following:
Talent Management:
- Understand the talent capabilities and gaps for the client populations
- Support the management team by providing a framework, process and tools to identify high potential candidates and facilitate succession planning and development.
- Continuously assess employee engagement through annual surveys and periodic pulse surveys. Partner with managers and functional leaders to read out engagement survey results and address growth areas
- Work with Learning and Development Manager to deliver training content that supports development programs and meet organizational and employee needs
Performance Management:
- Promote and explain the Performance Management Processes to managers and employees
- Supports the deployment of the annual performance management process, including goal setting, 1:1 meetings, annual and quarterly conversation
- Facilitate calibration meetings and work with managers to develop action plans
- Coach managers and provide guidance to ensure Performance Management principles are met and positively drive employee engagement
- Work together with leadership team to ensure that individual and team goals align with organizational goals and defining objectives
Compensation and Incentives:
- Partner with the Compensation expert and with business leaders to ensure adequate understanding and execution of rewards processes
- Partner with the executive team to drive the deployment of the annual rewards process, including salary reviews, bonuses and employee's awards
Employee Relations:
- Address employee relations issues, which may include issue resolution, employee and management counselling, and performance improvement, as needed
- Participate in all disciplinary actions, including termination of employment, and conduct all exit interviews for Canadian Employees
Organizational Design, Development & Change Management:
- Work with business leaders to determine development/training needs and create a development roadmap for the members of the unit
- Work with business leaders to develop appropriate organizational/team structures
- Utilize retention and exit interview data to propose/inform change
- Develop retention/engagement strategies
- Actively participate in internal communication to support change, projects and HR vision
Project Specific responsibilities includes the following:
Project Management:
- Manage projects or participate as a team member for selected key HR initiatives and ensure alignment. Projects to include but not limited to: software implementation, acquisition integration, change management, and more.
- Build valuable and lasting relationship with internal clients
- Identify opportunities and propose improvements aligned with the company vision, goals and priorities
- Develop and implement better people management best practices with the HR Team
Partner with other members of the Talent & Culture team to establish a regular cadence of reporting to the Executive Leadership Team
Qualifications
Employment Pre-Requisites
Pre-Requisites
- Bachelor’s degree in Human Resources, Business Administration or equivalent working experience
- 5+ years in Human Resources business partner, consulting, or leadership role. Preferably in technology or software company
- Excellent communications, facilitation, and presentation skills
- Bilingual in both official languages
Desired Competencies
- Demonstrate strong business acumen and has an enterprise perspective
- Ability to build creative HR solutions which deliver value and meet business needs
- Demonstrated ability to analyze data and make decisions in difficult situations
- Excellent listening skills and able to communicate effectively with others
- Ability to organize work effectively and multi-task in a fast-paced environment
- Works collaboratively with HR colleagues and able to create strong and positive relationships at all levels in the organization
- Keep up to date with HR trends and invest in continuous learning
- Demonstrate integrity, respect and adherence to company values and lead by example
- Knowledge on the employment process and regulation in Canada
- Knowledge on UK employment process is a critical asset. Experience with a European employment process would also be considered an asset
Additional Information
You will be asked to complete an aptitude and personality assessment upon applying
Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Additional Information
- Competitive salaries
- Employee recognition program
- Employee referral program
- Flexible hours
- Comprehensive insurance plan
- Training & skills upgrading
- Social events
- Dynamic culture
Senior Human Resources Generalist-Canada
Intelelad
MontréalHuman Resources Full-time
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Traffic Operations Technologist Full-time Job
IT & Telecoms SaskatoonJob Details
Job Summary
Under supervision of the Customer Support Coordinator, this position undertakes investigations, prepares reports and administers programs for the Division.
Duties & Responsibilities
- Conducts moderately complex traffic and parking studies and investigations, including analysis, preparing recommendations and reports to Council and its committees.
- Identifies intersections requiring additional traffic controls by conducting field investigations and performing analyses. Performs traffic control device warrant calculations for traffic signals and pedestrian facilities. Prepares related reports. Requisitions appropriate signs, as required.
- Prepares the annual traffic volume report, including calculations generated from data collected from the traffic count program.
- Maintains a traffic accident information database from information received from police accident reports. Identifies and processes claims for damage to City property. Prepares related reports.
- Conducts surveys of the public and external agencies by a variety of methods, e.g. written, telephone and in-person.
- Administers the leasing of City right-of-way.
- Administers the acquisition and disposal of City right-of-way.
- Reviews building permit applications for appropriate driveway access and issues driveway access permits.
- Assists with field traffic studies (e.g. volume, speed, classification, noise and delay), as required.
- Issues permits for the use of City right-of-way and over-dimensional vehicles, as required.
- Administers the assessment of claims by and against the City, for the Division, as required.
- Performs other related duties as assigned.
Qualifications
• Graduation from a two-year, post-secondary civil or transportation engineering technology program.
• Three years' related experience in the transportation field.
• Possession of, or eligibility for, Saskatchewan Applied Science Technologist and Technicians certification as an Applied Science Technologist (A.Sc.T.)
• Possession of a valid Saskatchewan Class 5 Driver's Licence.
• Current driver’s abstract from SGI demonstrating a safe driving record.
• Knowledge of engineering techniques and procedures related to the operation of traffic facilities.
• Knowledge of civic and department policies.
• Ability to read and interpret maps, plans and related data.
• Ability to communicate effectively orally and in writing.
• Ability to work with minimal supervision as well as cooperatively with others.
• Skill in the use and care of electronic traffic counters and related equipment and of a computer with word-processing, spreadsheet and database software.
Requires Security Check
Additional Requirements
Weekly Hours: 36.67
Closing Date: 02/08/2024
Traffic Operations Technologist
City Of Sasakatoon
SaskatoonIT & Telecoms Full-time
59,188.32 - 65,254.80
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Dock Lead Hand Full-time Job
Management LangleyJob Details
As a Dock Lead Hand you will work to ensure service to customers is met, that costs to the company meet goals through the scheduling of dock staff, proper loading and unloading techniques, planning vehicles, and managing claims.
How You’ll Help:
- Operate equipment in keeping with legislation, policies and procedures, ensuring safety and efficiency in order to minimize the risk of injury, property damage, or loss of life.
- Load and unload cargo
- Promptly report all incidents or accidents to supervisor
- Ensure proper use of protective gear and safe operation of machinery.
- Report continuing performance and attendance issues to supervisor
- Answer questions and coach team members on all dock area processed or equipment operation.
- Maintain records and documents as required
- Assist in training workers on equipment operation and company safety policies and procedures.
- Effectively communicate issues to supervision, management and other leads/employees
- Assist whenever necessary and other duties that may be assigned.
- Provides basic leadership and guidance to dock workers to ensure safe and efficient handling of cargo.
- Relays information from the Operations Manager to Dock Workers and keeps the Operations Manager updated with dockside operations.
Your Skills and Experience:
- Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
- Forklift certified
- Trained in the Transportation of Dangerous Goods
- WHMIS certified
- Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial
- Communication skills - advanced
- Computer skills – accuracy, MS products, AS400, web-based programs
- Demonstrated customer relationship skills
- Strong conflict resolution skills
- Able to work deadlines in a high transactional environment
- Ability to champion business needs in a collaborative manner to colleagues
- Results focused
- English, other languages an asset
- Able to work with little supervision
To apply, visit our Careers page at dayross.com.
If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.
Dock Lead Hand
Day & Ross Inc.
LangleyManagement Full-time
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Dispatcher Full-time Job
Transportation & Logistics HamiltonJob Details
The scope of this position is to be responsible for dispatching units to pickup and delivery freight, monitoring the performance of drivers and ensuring customer timelines are adhered to.
How You’ll Help:
• Ensure accurate reporting.
• Ability to co-ordinate on road repairs and service of fleet
• Organized filing and numerous clerical duties depending on shift
• Must be resourceful using internet and company intranet to maintain company standards
• Must be a team player willing to participate and support all aspects of operation
• Punctual and presentable as you will be front line in dealing with customers
• Must have good command of English language both written and verbal.
• Capable of using 10-4 phones along with office phones to communicate with drivers
• Ensure on time delivery to customers
• Scheduling drivers pick-ups and deliveries
• Uploading and setting up of scanners
• Maintain communication with PDC Supervisor for status reports on correct loading by unit and timely departures.
• Ensure driver concerns reported into dispatch are responded to and closed off within reasonable or expected timelines.
Your Skills and Experience:
• Transportation background in dispatch
• Computer literate in Excel and Word
• Equipment knowledge is an asset
• Must have a strong sense of urgency
• Must be able to work under a flexible work schedule
• Must be a hands on operator, trainer, coach and mentor
• Must be able to build and maintain relationships
• Must be a self starter
• High School graduate or equivalent
To apply, visit our Careers page at dayross.com.
If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.
Dispatcher
Day & Ross Inc.
HamiltonTransportation & Logistics Full-time
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Analyst, Employee Transaction Full-time Job
Administrative Jobs NepeanJob Details
JOB SUMMARY
Employee Service Management provides pay-related services to all City of Ottawa and Ottawa Police Services employees, including administration of all employee movement transactions including position, pay, benefits and pension adjustments in compliance with collective agreements, city policies and legislative requirements; and Payroll, Pension and Benefits Service Centre operations.
You are responsible for the review, analysis, auditing and completion of transactions that affect employees' pay, leave and benefit entitlements. You interpret and apply policies, guidelines, processes, collective agreements and employment legislation to the review and audit of transactions submitted by departmental supervisors and managers. You also ensure accuracy and compliance, demonstrate a high degree of customer service in resolving issues with clients, including employee, and function as Tier 2 for the resolution of transactional issues that cannot be resolved by the Payroll, Pensions and Benefits Service Centre.
EDUCATION AND EXPERIENCE
Completion of 2 year post-secondary or community college diploma in business or related field
Minimum of 3 years of related experience, preferably in a Human Resources and/or Payroll functional area
KNOWLEDGE
- Customer service practices
- Working knowledge of Payroll/HR policies, processes and procedures
- Microsoft Office Suite (intermediate level) and other corporate standard software, as required
- Intermediate knowledge of HRIS (preferably SAP)
- City Collective Agreements, CRA, Employment Standards Act, MFIPPA and other related legislation Demonstrated knowledge of HRIS operation within an HR/Payroll services environment is an asset
COMPETENCIES, SKILLS AND ABILITIES
- Customer service oriented: ability to use effective and tactful oral and written communication skills with clients at all levels of the organization
- Strict attention to detail and accuracy in analyzing and auditing transactions submitted by managers and supervisors;
- Apply collective agreement, legislative and policy provisions as they relate to employee transactions
- Excellent organization and time management skills and techniques: ability to plan, organize and carry out work assignments, managing multiple and competing tasks simultaneously and prioritizing work to meet heavy workloads and non-negotiable deadlines
- Demonstrates initiative in troubleshooting, problem-solving and taking corrective action to resolve issues
- Strict attention to detail and accuracy in analyzing and auditing transactions submitted by managers and supervisors;
- Ability to produce spreadsheets and statistical reports
- Work independently and within a team environment to provide optimal client service
- Communicate effectively on complex issues
- Superior client service skills, patient and tactful with clients and staff
- Highly organized/reliable and flexible
- Integrity, tact, discretion and good judgment in maintaining confidential information
- Demonstrates initiative in improving processes and resolving issues;
- Able to manage time demands and changing priorities
- Able to handle multiple tasks and work independently with minimum supervision under tight deadlines
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, and writing.
- Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
- Note: Applications / resumes received will be used to staff current and on-going requirements until December 31, 2024.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Analyst, Employee Transaction
City Of Ottawa
NepeanAdministrative Jobs Full-time
64,175.02 - 75,085.92
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Engineer, Transit Vehicles Full-time Job
Engineering OttawaJob Details
JOB SUMMARY
The Transit Fleet and Facilities Maintenance team provides safe, reliable, efficient, timely and cost-effective transit vehicle maintenance services to support federally regulated transit services within the City. The work involves planning, developing, managing, implementing, coordinating and monitoring transit vehicle maintenance activities; materials management and warranty activities; and engineering and technical support activities for vehicle maintenance, including reliability and quality process analysis.
You provide vehicle-related engineering and technical expertise to Transit Operations through analysis of issues, problem solving, research/development, life cycle analysis and teamwork on special projects. You support other units within the branch, ensuring best practices, performance measurement, and client-focused service delivery models and designs, in order to maximize existing resources.
As one of multiple incumbents in this job, you may be required to perform any/all of the following duties:
- providing engineering support including design sketches, drawings and work procedures;
- providing engineering expertise in bus electronic hardware and software systems;
- providing engineering expertise for the transit vehicle capital acquisition program;
- providing engineering expertise regarding safety issues for transit vehicles;
- providing engineering expertise and life cycle management for the Vehicle Refurbishment and Rebuild programs;
- developing/implementing a Configuration Management Program for transit vehicles and developing/implementing approved modifications for transit vehicles;
- developing/implementing and supporting a hybrid or other alternative technology program;
- designing/implementing Trial and Evaluation Programs to provide design and engineering support for projects relating to new requirements, and new technologies; and
- planning, coordinating and implementing a variety of Transit Operations studies and special projects.
You may also assist the manager with engineering expertise in procurement projects and technical specification documentation; and communicate with internal/external clients, liaise with other City of Ottawa centers of expertise, and liaise with federal/provincial government agencies and civilian automotive societies and associations for application and interpretation of standards, regulations and various acts.
In addition, you direct the implementation of project strategies, and manage project work, including the financial and human resources related to the project.
EDUCATION AND EXPERIENCE
Completion of 4 year university degree in Engineering, in either Mechanical Engineering or Electronics / Electrical Engineering, depending on the position
Minimum of 3 years of experience in the field of systems engineering for vehicles, including the analysis of data, specification development, manufacturing or project management
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- Technical knowledge of the design, fabrication, quality control and installations of vehicle electrical and electronic parts, components and systems;
- Practical knowledge of automotive systems and sub-system designs, and operation
- Motor vehicle standards and legislation (Canadian Motor Vehicle Safety standards, Society of Automotive Engineer standards, Canadian Safety standards, Ontario Highway Traffic Act regulations)
- Repair garages and work processes involved
- Reliability centered maintenance, including reliability, maintainability, and availability
- Vehicle technology including performance and technical specifications
- Business software and information systems (SAP, maintenance management information systems, Project management)
- Engineering and Configuration Change Management
- Quality Assurance and Control standards and methodology applicable to automotive industry
- Life Cycle Management and Life Cycle Costing of equipment
- Principles/techniques of project management
- Knowledge of data collection, validation, analysis, and uses
- Knowledge of drafting software tools such as AutoCAD or MicroStation
COMPETENCIES, SKILLS AND ABILITIES
- Able to work independently, with minimum supervision, and collaboratively with all staff as part of a team
- Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, and to deal effectively with multiple projects/demands, conflicting priorities, pressures and deadlines
- Able to research and analyze issues, interpret trial results, make decisions, develop appropriate solutions and formulate recommendations
- Able to work collaboratively and to bring conflicting points of view to consensus
- Possess computer literacy in MS Office Suite in a Windows environment, including use of the intra/Internet
- Possess analytical skills using fleet maintenance data
- Possess excellent interpersonal, communication, and report writing skills
- Able to present information to internal/external audiences
- Analytical and attentive to detail
- Innovative and resourceful
- Able to demonstrate sound judgement
- Able to demonstrate tact and diplomacy
- Possess initiative and self-motivation
- Flexible and adaptable to deal with shifting priorities
- Possess a work record of good attendance and job performance
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Engineer, Transit Vehicles
City Of Ottawa
OttawaEngineering Full-time
75,550.02 - 95,546.36
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Senior Telecommunications & Contact Centre Support Analyst Full-time Job
Marketing & Communication TorontoJob Details
The Role
The Senior Telecommunications & Contact Centre Support Analyst is responsible for ensuring the ongoing 24/7 operations of Voice System, Contact Centre, Digital Signage, Back Office Call Recording Platforms, Fax over IP solution and Readerboard/Wallboard solution for Contact Centre by providing the most effective service. Duties include: monitoring systems, providing timely responses to queries and alarms and working with vendors to effectively support the Tangerine production environment and proactively make recommendations for system enhancements and performance. This role has responsibility to ensure that systems and applications are compliant according to Tangerine compliance and address all security vulnerabilities. This role also creates and maintains documentation for call flows for back-office Voice System, procedures, systems configuration and all communication line details. This position will report directly to the Senior Manager, Telecommunications and Contact Centre Solutions.
Some of the Key Accountabilities include:
- Administer and respond to inquiries on: AudioCodes Session Board Controller and Media pack; Skype for Business Enterprise Voice; Microsoft Teams Voice; Call recording Platforms (AudioCodes SmartTap and ASC); Poly meeting rooms solution for audio and video conferencing; Fax over IP solution; PRIs, SIP trunks, Toll-free Numbers and DIDs; Digital Signage solution; Readerboard/Wallboard solution for contact centre & Contact centre phones deployment and troubleshooting (Poly VVX)
- Good experience with Genesys Contact Centre platform (IVR, Inbound, Outbound, Reporting, e-Services, Dialer, Call recording and Logs Analysis)
- Assist the contact center team on Genesys platform (pure connect on premises and cloud)
- Good experience with Microsoft Teams
- Administer and Document Skype for Business Enterprise Voice platform and Response Groups
- Administer, configure and document Skype call recording and Teams call recording platforms
- Administer, configure, upgrade, document and maintain Fax over IP solution
- Document and maintain Digital Signage and Contact Center Readerboard solution
- Responsible for maintaining ongoing security patches for all supported systems ensuring on-time resolution of vulnerabilities according to Tangerine compliance
- Ensure systems are being backed up and validate if errors occur, ensure timely response for resolution
- Create and maintain telecommunication procedures, checklists and documentation. Ensure workflows and voice communication line detailed information is current
- Provide timely response to queries, Helpdesk tickets/requests and reports/escalates issues relating to the Telecommunications infrastructure
- Prepare, evaluate or facilitate training to general and technical staff on Telecommunication systems
- Provide support to IT Development initiatives in matters relating to Telecommunications
- Maintain vendor relationships to effectively support our environments and proactively makes recommendations for systems enhancements and performance
- Assist in the planning and implementation stages of relevant Telecommunication projects
- Executive support for Tangerine departments in their individual communication events when required
- Manage Telecommunication system performance, capacities and utilization through planning monitoring and tuning
- Maintain and Monitor SIP Trunk and PRI circuits
- Configure, Upgrade, Document, Maintain and manage Audiocodes and SBC/MP gateways
- Deploy, support and prepare documentation for Poly meeting room solution
- Should be able to work on site at least 3 days per week
What You Will Bring to Succeed:
- University or College Degree in Computer/Electrical Engineering or related subject
- Minimum 5 years of work experience with Telecommunications, Telephony and Contact Centre systems
- Experience with the Genesys Contact Centre Platform
- Well-versed with Audio Codes Gateway/Session Boarder Controller and Media Packs
- Experienced with Poly Real Presence, Poly VVX phones, Poly RealConnect
- Planning and configuration of Skype for Business phones experience
- Configure, deploy and manage MS Teams devices experience
- MS Teams Telephony experience
- Voice call recording and call routing, Digital Signage and Content display experience
- Networking and VOIP technologies, Hands-on experience with SIP solutions experience
- Migration experience from Skype to Teams is nice to have
Senior Telecommunications & Contact Centre Support Analyst
Tangerine Canada
TorontoMarketing & Communication Full-time
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Senior Telecommunications & Contact Centre Support Analyst Full-time Job
Marketing & Communication TorontoJob Details
The Role
The Senior Telecommunications & Contact Centre Support Analyst is responsible for ensuring the ongoing 24/7 operations of Voice System, Contact Centre, Digital Signage, Back Office Call Recording Platforms, Fax over IP solution and Readerboard/Wallboard solution for Contact Centre by providing the most effective service. Duties include: monitoring systems, providing timely responses to queries and alarms and working with vendors to effectively support the Tangerine production environment and proactively make recommendations for system enhancements and performance. This role has responsibility to ensure that systems and applications are compliant according to Tangerine compliance and address all security vulnerabilities. This role also creates and maintains documentation for call flows for back-office Voice System, procedures, systems configuration and all communication line details. This position will report directly to the Senior Manager, Telecommunications and Contact Centre Solutions.
Some of the Key Accountabilities include:
- Administer and respond to inquiries on: AudioCodes Session Board Controller and Media pack; Skype for Business Enterprise Voice; Microsoft Teams Voice; Call recording Platforms (AudioCodes SmartTap and ASC); Poly meeting rooms solution for audio and video conferencing; Fax over IP solution; PRIs, SIP trunks, Toll-free Numbers and DIDs; Digital Signage solution; Readerboard/Wallboard solution for contact centre & Contact centre phones deployment and troubleshooting (Poly VVX)
- Good experience with Genesys Contact Centre platform (IVR, Inbound, Outbound, Reporting, e-Services, Dialer, Call recording and Logs Analysis)
- Assist the contact center team on Genesys platform (pure connect on premises and cloud)
- Good experience with Microsoft Teams
- Administer and Document Skype for Business Enterprise Voice platform and Response Groups
- Administer, configure and document Skype call recording and Teams call recording platforms
- Administer, configure, upgrade, document and maintain Fax over IP solution
- Document and maintain Digital Signage and Contact Center Readerboard solution
- Responsible for maintaining ongoing security patches for all supported systems ensuring on-time resolution of vulnerabilities according to Tangerine compliance
- Ensure systems are being backed up and validate if errors occur, ensure timely response for resolution
- Create and maintain telecommunication procedures, checklists and documentation. Ensure workflows and voice communication line detailed information is current
- Provide timely response to queries, Helpdesk tickets/requests and reports/escalates issues relating to the Telecommunications infrastructure
- Prepare, evaluate or facilitate training to general and technical staff on Telecommunication systems
- Provide support to IT Development initiatives in matters relating to Telecommunications
- Maintain vendor relationships to effectively support our environments and proactively makes recommendations for systems enhancements and performance
- Assist in the planning and implementation stages of relevant Telecommunication projects
- Executive support for Tangerine departments in their individual communication events when required
- Manage Telecommunication system performance, capacities and utilization through planning monitoring and tuning
- Maintain and Monitor SIP Trunk and PRI circuits
- Configure, Upgrade, Document, Maintain and manage Audiocodes and SBC/MP gateways
- Deploy, support and prepare documentation for Poly meeting room solution
- Should be able to work on site at least 3 days per week
What You Will Bring to Succeed:
- University or College Degree in Computer/Electrical Engineering or related subject
- Minimum 5 years of work experience with Telecommunications, Telephony and Contact Centre systems
- Experience with the Genesys Contact Centre Platform
- Well-versed with Audio Codes Gateway/Session Boarder Controller and Media Packs
- Experienced with Poly Real Presence, Poly VVX phones, Poly RealConnect
- Planning and configuration of Skype for Business phones experience
- Configure, deploy and manage MS Teams devices experience
- MS Teams Telephony experience
- Voice call recording and call routing, Digital Signage and Content display experience
- Networking and VOIP technologies, Hands-on experience with SIP solutions experience
- Migration experience from Skype to Teams is nice to have
Senior Telecommunications & Contact Centre Support Analyst
Tangerine Canada
TorontoMarketing & Communication Full-time
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Cloud Operations Engineer (Production Support) Full-time Job
IT & Telecoms TorontoJob Details
The team:
Our Tangerine Cloud Operation Team is responsible for building and operating Cloud based solutions (on-premise & Public Cloud), supporting Tangerine’s 24x7 internal and client-facing applications.
The role:
Reporting to the Director, Infrastructure, you will administer the Operation of Tangerine’s cloud platform; develop & implement standardized Operational practices and ensure that applications and services are deployed in accordance with such practices.
You will be a part of a dedicated team of Cloud Operation professionals in a flexible working environment, including flexible opportunities to work both remotely and in an office location.
In this role, you will be expected to provide rotational 24x7, on-call support & rotational after-hours project deployments in the evenings or weekends.
Is this role right for you?
- You are eager to explore emerging technologies in Cloud and Kubernetes space that relate to Tangerine’s needs and implement those technologies in Hybrid environments.
- You can work to support all (both Production and non-Production) Cloud platform environments and applications.
- You are ready to install, configure, upgrade, capacity plan, optimize, operate, and troubleshoot Services and Applications on Kubernetes clusters (on premise/Cloud).
- You are keen to establish and maintain High Availability, Business Continuity, and Disaster Recovery processes for supported platforms and applications.
- You thrive at ensuring that the systems and platforms under your care are safe and security compliant to safeguard the trust of your clients.
- You excel at identifying opportunities to automate processes and implement best practices.
- You take pride in your depth of knowledge and experience with configuring, installing, and operating the Kubernetes platform.
- You are motivated to ensure that platforms and applications under your care are optimized for performance and Operational resilience.
Do you have the skills that will enable you to succeed in this role?
- You possess solid communication (verbal/written) skills to convey technical information to both technical and non-technical audiences. Furthermore, you also have good interpersonal skills to build relationships with internal and external business partners and vendors.
- You have at least 8+ years of progressive hands-on technical working experience with Operational Support in a real-time client-facing environment.
- You have at least 2+ years of hands-on technical working experience in supporting Cloud Operations (GCP preferred) in real-time Production Environments running business-critical workloads.
- You have at least 3+ years of hands-on technical working experience in supporting real-time Operational Kubernetes environments.
- You must have hands-on technical working experience in the administration and configuration of Anthos on-premise and/or GCP.
- You must have hands-on technical working experience in the administration of Anthos Service Mesh (ASM) and Anthos Config Management (ACM)/Istio.
- You have at least 3+ years of hands-on technical working experience in writing scripts and code to automate processes.
- You have at least 3+ years of hands-on technical working experience with administering Linux and/or UNIX operating systems.
- You have at least 3+ years of hands-on technical working experience in supporting Client-facing real-time business critical systems (e.g., financial services, healthcare, retail).
- You can demonstrate a proven ability to work with and implement DevOps concepts.
- You have hands-on technical working experience in integrating with job scheduling tools in a hybrid cloud environment.
- You possess excellent critical thinking skills and the ability to troubleshoot complex technical issues.
- You can adapt to working in a fast-paced, collaborative team environment.
- You must have attention to detail and a commitment to delivering high-quality results.
- Completion of a post-secondary education in Computer Science, Engineering or in a related technology-based stream.
What's in it for you?
- You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
- You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
- You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
- You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
- You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.
Cloud Operations Engineer (Production Support)
Tangerine Canada
TorontoIT & Telecoms Full-time
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Senior Financial Advisor Full-time Job
Financial Services Saint JohnJob Details
At Scotiabank we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At Scotiabank – you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
What you’ll be doing…
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer needs, listening to understand what they are asking for
- Educating our customers, providing relevant insights and expert advice
- Building our customer’s comprehensive plans using a holistic approach to help them achieve their goals
- Nurturing strong, long-standing relationships
- Developing, retaining and growing the branch business by delivering against individual and team sales goals that support a positive customer experience
What you need to succeed…
- The appetite and drive to build strong customer relationships
- A strategic mindset to develop personalized financial strategies including day-to-day banking, investments and borrowing solutions
- The proven ability to meet and exceed sales targets in a fast paced environment that align to a customer’s stated goals
- A Mutual Funds licence and completed CIFP Diploma
What we’re offering…
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
- A competitive compensation and benefits package.
- An organization committed to making a difference in our communities– for you and our customers.
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- You’ll receive clear, transparent criteria to progress in your career.
- You won’t need to wait for a vacancy in your branch or move to another branch to elevate your career. You can do it from the same chair enabling you to build deeper relationships and grow your expertise.
Senior Financial Advisor
Scotiabank
Saint JohnFinancial Services Full-time
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Client Administration Officer Full-time Job
Administrative Jobs TorontoJob Details
The Client Administration Officer provides back-office support to our Dynamic Funds clients through researching and resolving trade requests.
Is this role right for you? In this role you will:
- Maintain a high level of service to clients by ensuring the client’s requests are processed accurately and efficiently
- Sort, scan, and index incoming mail
- Process financial & non-financial mutual fund transactions
- Place outbound calls to resolve issues
- Respond to escalated calls from clients and provide appropriate resolution and knowledge
- Investigate and track system issue and develop workarounds/solutions
- Work with the leader to define and enhance procedures
- Proactively work with the team to provide solutions to problems and potential issues
- Improve service levels by continually reviewing process/procedures and identifying opportunities for enhancements
- Participate in special projects/assignments and perform other duties as required
The Must Haves:
- Completed post-secondary education
- A minimum 2 to 3 years’ experience in a client service or back-office environment
- Knowledge of industry databases (i.e., iFAST, AWD)
- Knowledge of the mutual fund industry & products (funds, account characteristics, industry knowledge)
- Canadian Investment Funds Course is an asset
- Fluent in English and French is an asset
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:
- Strong problem-solving skills
- Strong attention to detail
- Effective verbal & written communication skills
- An ability to prioritize & organize incoming work
- Excellent time management skills
- An ability to work in a fast-paced, constantly changing environment
- An ability to multi-task
- An ability to meet and maintain specified minimum productivity and quality standards
- The ability to maintain good call efficiency while maintaining quality client service
This posting will expire on February 8th.
Client Administration Officer
Scotiabank
TorontoAdministrative Jobs Full-time
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Customer Service Representative Full-time Job
Customer Service Scarborough VillageJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Customer Service Representative
Scotiabank
Scarborough VillageCustomer Service Full-time
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