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Hourly Salary: $42.90~$45.55(2024 Rates Include $3.00 Market Supplement) (See below for salary details)

Note: Testing may be done to evaluate knowledge, skills and abilities.

Note: As per the City of Regina's Criminal Record Check Policy, the successful candidate is required to provide a satisfactory criminal record check.

Note: Successful candidates will be required to provide proof of acquired education.

Jurisdiction: Local 588 

Division: City Operations 

Department: Transit 

Hourly Salary: $42.90 -$ 45.55 (2024 Rates) (Includes $3.00/hr Market Supplement) * Certified Journeyperson will start from step 3 at $45.55.

Apprentice Rates (2024 Rates): 

1st year: $27.55/hr

2nd year: $30.78/hr (Includes $0.75/hr Market Supplement) 

3rd year: $34.14/hr (Includes $1.50/hr Market Supplement)

4th year: $37.74/hr (Includes $2.25/hr Market Supplement) 

Position Summary: 
Note: This position starts as part-time, with a guaranteed 15 hours per week, with the potential to transition to full-time hours.

Note: All applicants must be available to work full-time for the first two (2) months to complete the required training.

We’re excited to welcome customer-focused individuals with exceptional communication skills to join our team in serving the vibrant City of Regina! As the first point of contact for residents, you’ll handle inquiries and service requests, making a direct impact in our growing community. If you’re a quick learner who thrives in a dynamic, fast-paced environment and has a passion for helping others through problem-solving, active listening, and empathy, this role is perfect for you!

Your main responsibilities include:

• Answer customer inquiries via phone, email, and social media regarding city programs and services.
• Clarify issues, determine customer needs, research and explore solutions, and escalate unresolved problems when necessary.
• Provide clear explanations of bylaws, regulations, policies, and procedures to customers.
• Use client relationship management software and phone to relay information and instructions to relevant departments and field personnel.
• Calculate, collect, and process payments, negotiate payment arrangements for outstanding balances, and refer cases for collections as needed.
• Update and document customer account information and all transactions in the relevant databases and computer systems.
• Perform related duties as required. To view the full job description, visit open.regina.ca.

What to expect:

• Performance-Driven Environment: Breaks, tasks, and statuses are scheduled, with regular reviews of employee metrics to maintain efficiency and quality.
• Supportive, Well-Organized Environment: Work in a structured call center with clear processes, use of evolving technology, and a collaborative team that provides the guidance and resources you need to succeed.
• High-Intensity Interactions: Handle customer inquiries with professionalism and composure, even when interactions are emotionally charged or challenging, requiring sound judgment and strong communication skills.
• Focused, Detail-Oriented Tasks: Engage in data entry and information verification with high concentration, auditory focus, and visual effort, often while sitting or standing for extended periods.

Who you are:

• You excel at professionally explaining and clarifying information, even when managing frustrated or escalated inquiries.
• You grasp complex bylaws, policies, and services related to water, sewer, taxation, assessment, collective agreements, and safety standards with ease.
• You are proficient in using office tools, enterprise software, and specialized applications to deliver efficient service.
• You have a keen ability to identify issues, resolve them by following established policies, and escalate when necessary.
• You bring experience in cashier duties, cash handling, and processing customer payments.
• You effectively manage tasks and adjust your activities to meet daily, weekly, and annual schedules.
• You demonstrate a strong ability to comprehend complex information and apply it effectively to achieve optimal results in various tasks and problem-solving scenarios.

What you need:

• This position requires a high school diploma and at least three years of experience in a front-line customer service environment.
• Experience in a call center and additional customer service training are considered assets.

Additional Requirements

• Successful candidate may be required to obtain and provide a satisfactory criminal record check, as per the City of Regina's Criminal Record Check Policy.

• Successful candidate will be required to provide proof of acquired education.

• Additional assessments may be conducted to evaluate competencies, knowledge, skills and abilities.

Please Note: Shifts for the Room Attendant position vary as operations are 7 days a week.  The successful candidate must be available to work scheduled shifts during the days, afternoons, evenings, weekends and/or holidays.

Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as a Room Attendant at the St Lawrence Market Complex, a dynamic public market and vibrant community hub.

 Major Responsibilities:

• Reporting to the Manager of the St Lawrence Market Complex, the Room Attendant is required to set up, arrange and store furniture and equipment required in meeting rooms, outdoor meeting/event areas and public floors and provide assistance to public and staff. Responsibilities include:
• Sets up, maintains and removes equipment and furniture for our farmers market program, for meetings and special events at various St Lawrence Market Complex locations. Liaises with clients to ensure proper facilitation of events and meetings. Monitors meetings and events while in progress, provides assistance and enforces regulations and policies
• Reviews meeting/event permits, diagrams and daily schedules and sets up each meeting/event accordingly
• Delivers meeting schedules, posts signage and elevator notices
• Provides assistance at meetings by answering telephones, taking and delivering messages. Maintains order during meetings. Escorts officials or undesirables from meetings as directed
• Checks venues/rooms before and following meetings/events and collects/returns articles to clients
• Completes daily check of meeting/event/public spaces and reports to coordinator for any necessary follow up
• Performs cleaning duties such as vacuuming rugs and public seating areas, dusting and polishing furniture and equipment, and washing and mopping floors and equipment. Moves furniture in meeting rooms and reports any damage or repairs required
• Sets up and operates sound and AV equipment during meetings/events
• Answers inquiries from City of Toronto employees, elected officials and members of the public
• May travel to off-site locations/work sites

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Considerable experience providing customer service and dealing with the public. 
2. Experience in setting up and taking down meeting/event equipment such as tables, chairs, barricades, tents, audio visual and sound equipment, stages, risers and cleaning areas
3. Experience using Microsoft Office Suite (Word, Excel, PowerPoint and Outlook). 
4. Experience using a computerized venue booking system, e.g. CLASS.

You must also have:

• Ability to lift, push, pull heavy items and must be able to lift 43 kg.
• Ability to perform the required duties indoors and outdoors in all weather conditions.
• Excellent communication and interpersonal skills with the ability to maintain cooperative working relationships with staff, clients and the general public.
• Good organizational and problem solving skills.
• Ability to work under time constraints and meet deadlines.
• Ability to work cooperatively within a team.
• Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
• Ability to work shifts as assigned, including weekends, evenings and holidays.
• Ability to travel to various work locations within the City of Toronto as required.
• Possession of a valid Ontario Driver’s Licence class “G” and the use of a personal vehicle for site visits would be an asset.

To manage, organize, and deliver consulting services to senior management in the area of change management pertaining to technology implementations. You will be responsible for change management and related processes necessary to ensure adoption and successful project outcomes for Technology Services Division projects. You will coordinate and deliver the required change management of services related to systems development, deployment, technical solutions, and services of appropriate technology in collaboration with service leads.

Major Responsibilities:

• Shapes and defines Technology Services projects change management policies, procedures, methodologies and activities in consultation with client and key stakeholders.
• Provides analysis, formulation, coordination and advice on change management strategies and practices to project leadership and stakeholders at both a strategic and operational level.
• Provides client-driven, value-added management consulting services in the area of Technology Services project change management to a portfolio of diverse consulting projects reflecting practice areas.
• Supports project leadership and stakeholders in assessing and devising change management solutions from a pragmatic and objective perspective.
• Implements detailed change management plans and recommends policies/procedures to enable client organizations overcome challenges resulting from Technology Services projects.
• Works in support of project steering committees and leads interdepartmental teams and working groups to assess organizational readiness, risks (internal and external) and potential impacts associated with change initiatives, identifies key change management risks, resistance and performance gaps, and develops mitigation strategies to minimize negative effects.
• Promotes organization learning, coordinate stakeholder communications, and takes steps to orchestrate change through corporate wide and interdepartmental initiatives pertaining to Technology Services projects.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Assumes a temporary, short-term managerial/supervisory role in an organization unit during the transition phase of an organizational change project.
• Brings analysis and conclusions forward to the client/stakeholders, chair meetings and promotes systematic discussion.
• Directs the study process and applies methodologies, collects data, conducts analyses, draws conclusions and develops alternative solutions.
• Contributes to the development and implementation of strategic organization design and effective management/governance systems and processes at the corporate level.
• Assists in the assessment and analysis of corporate organization effectiveness issues and conducts studies and prepares confidential reports with respect to program and service delivery changes; management policies, systems, processes and practices; management restructuring; and organization change.
• Leads and/or supports cross-departmental teams in the development and application of corporate policies; identification of a range of options for operations, policies, information systems and management practices; assessment of the implications and viability of each option; and recommends changes to support management priorities and functions and strengthens internal controls.
• Researches, reviews and reports on existing and new management tools and methodologies and advises senior managers on emerging management techniques and other applied social science concepts and their applicability to the City.
• Fosters and maintains cooperative working relationships within and external to the organization; establishes and maintains contact with professionals in related fields to ensure skills, knowledge and practice are current.
• .

Key Qualifications:

Your application for the role of Management Consultant should describe your qualifications as they relate to:

1. Extensive experience applying change management principles and conducting change management activities (stakeholder management, communication planning and execution, training and development, change impact analysis, collecting and monitoring performance metrics, and post implementation support) to large complex (multi-division, internal and external stakeholders) technology services projects.
    
2. Post-secondary education in Business, Computer Engineering, Technology or a combination of education and/or experience.
    
3. Experience in the application of multiple management disciplines and techniques such as financial management, planning, benefits identification/quantification, information management, performance measurement, risk management, communication and governance.
    
4. Extensive experience in management consulting, strategic planning or business analysis in the information and communication technology sector, digital industry, public sector, or nonprofit organizations.
    
5. Experience in policy/program development, management, and evaluation.
    
6. Experience delivering change management functions in technology projects in a public sector environment would be an asset.
    
7. Certification through Prosci®, CCMP™, or equivalent Change Management industry certification would be an asset.
    
8. Excellent communication, interpersonal, cooperative, negotiation and team-building skills, as well as planning, organizational and time management skills with ability to effectively balance a variety of stakeholder interests.
    
9. Ability to present material at a strategic level while also understanding the details and dependencies to present an issue from a holistic perspective.
    
10. Ability to establish and maintain effective consulting, working relationships and a high level of trust with senior leaders, divisional clients, and vendors, using a strong customer service orientation.
     
11. Knowledge of research methods, techniques, and resources with advanced attention to detail and analytical skills to research and review materials and provide relevant input and reports.

In this role, the Warehouse Associate II impacts the organization by meeting specific operational key performance indicators. This experienced employee has a general knowledge of warehousing terminology and practices. This position is responsible for all picking on machinery, some cooler work (picking in the cooler) also on machinery.

 This position works under supervision by the Warehouse Lead or Supervisor.

Responsibilities:

• This role is responsible for picking at very high levels, approximately 50 feet in the air- must feel comfortable with driving equipment, or have a great desire to drive equipment.
• Picking is done with an RF gun and any experience or familiarity with the RF gun that is preferred.
• The machines used the include reaches, counter balance, walkie and the order picker, which is the primary.
• Monday – Friday 4:00-12:30

Qualifications:

• High school diploma, GED, or International equivalent

• Warehouse experience - Preference

Application deadline: posted until filled 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Application deadline: 2024-11-26 

Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Application deadline: posted until filled 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Within Corporate Internal Audit team at Saputo, we are currently seeking an Internal Auditor to actively participate in the planning and execution of mandates in the following key areas:

• Operational Audits;
• Risk Management;
• Financial Compliance (52-109).

How you will make contributions that matter...

• Conduct Operational and Financial Compliance 52-109 audits:

• Under supervision, plan and execute audits; evaluate risks, identify internal controls to mitigate risks, design audit procedures, and evaluate the design and operating effectiveness of controls.

• Formulate, document, and discuss deficiencies with the control owners, develop conclusions, identify root causes, and provide recommendations for control and process improvements.

• With support, draft audit report findings that document the results and findings of the engagements.

• Perform follow-up reviews to verify that management action plans have been effectively implemented.

• Provide periodic updates to team members on the status of assigned work.

• Assist in the planning and execution of the risk management assessments:

• Identify and update key risk indicators, analyze for trends in risks, discuss with key stakeholders, and make recommendations on risk levels;

• With supervision, identify mitigations that address risks identified;

• Support the preparation of periodic risk management updates or other related reports;

• Collaborate on risk assessments; supporting the documentation and reporting of results to Management.

• Participate in advisory mandates providing recommendations on control design or operation to help improve efficiency and effectiveness of the control environment.

• Support the Internal Audit team with various ad-hoc and special requests from Management, and the Audit Committee related to governance, risk, and controls.

• Assist in various strategic initiatives of the Internal Audit department to help achieve the Company’s objectives.

You are best suited for the role if you…

• Bachelor’s degree in Commerce, Business Administration, Accounting, or in a related field.

• Professional designation or in process of completion (CPA CA, CIA, CFE, or equivalent).

• 2 years minimum of experience in audit; internal audit; operational audit experience is a plus.

• Strong critical and analytical skills, and sound judgement required (analyze processes and related internal controls).

• Ability to work independently with regular supervision, very high level of professionalism and teamwork skills.

• Provide clear, concise information to others via verbal or written communication in both English and French, Spanish is a plus.

• Understands Internal Audit’s purpose and role within the organization.

• Must understand generally accepted auditing standards, common audit procedures and techniques and risk management frameworks; general knowledge of other relevant business domain/ industry standards a plus.

• General knowledge of the purposes and concepts of accounting standards: IFRS, COSO, NI 52-109 Certification.

• Advanced knowledge of Microsoft Word, Excel, and PowerPoint, basic experience in data analytics techniques and tools such as Power BI is a plus.

• Knowledge of the basic concepts of an ERP system; knowledge of SAP applications is a plus.

• Acts as an ethical, proactive, and objective professional.

• Use a collaborative and inclusive approach with individuals and teams, engaging others with warmth, sincerity and transparency.

• Accepts personal responsibility for delivering results, able to manage and prioritize workload in a constantly changing environment, ensuring quality of work while meeting deadlines.

• Mobility as function requires travel (5%-10%) (Canada, United States, Argentina, United Kingdom, Australia).

As part of their duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America. 

We support and care for our employees by providing them with…

SALARY RANGE:

$65,010 - $85,320

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