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As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Overview

Overview

Overview

Overview

Overview

Overview

Reporting directly to the Warehouse Manager, the Warehouse Senior Supervisor will focus on providing strategic leadership and guidance on continuous improvement and change management initiatives; act as key liaison with Union; create manpower plans based on projected volumes and standardize operational processes. This position plans, organizes, directs, and manages a team of supervisors and works closely with management to identify opportunities for operational improvements. This is a full-time permanent position. Wednesday-Friday 4:00pm-4:00am.

*Flexibility to work on weekends/evening shift is required as business operations are 24 hours a day, 7 days a week

Salary: $76,265-$95,330

* Salary offers will vary commensurate with experience, education, skills, and training.

We support and care for our employees and their families by providing:

• Vacation upon hire

• Generous and complete benefit coverage with group insurance

• Group retirement plan with employer contribution

• Telemedicine and assistance program for employees and their families

• Employee Share Ownership Plan with an employer match

• Paid Parental Leave program

• Paid time off: Sick days, floater days and volunteer day off

• Opportunity to contribute to a collective RRSP & TFSA

• Training and development programs

• Organized activities for employees and their families  

• Advantageous discounts on Saputo products

• On-site physiotherapy

How you will make contributions that matter:

• Provide leadership, direction and guidance to warehouse Supervisors and personnel.

• Plans and implements the efficient and effective utilization of manpower, equipment, and resources.

• Problem solve, negotiate, and address staff challenges; Management of labor planning.

• Interview, select, coach, train, manage, and appraise the performance of warehouse personnel.

• Responsible for weekly labor financials, inventory action plans and preparing variance reports

• Assist in implementing and driving the culture of collaboration between floor employees and management and drive employee engagement.

• Establish and implement KPI tracking and baseline standards

• Review and improve SOP’s and training documentation and provide oversight in the standardization of processes.

• Key liaison for union business and representing business at quarterly joint labor management meetings

• Ensures that safe conditions always exist within the work environment; takes appropriate and effective measures to provide for the health and safety of employees.

• Develops and fosters strong and effective functional and cross-functional teams.

• Ensures the efficient and effective operation of the Warehouse with a view to ensuring that each customer’s needs are met.

• Prepares and completes communication reports, measurement reports, schedules, forms, and other documentation as required and in a timely fashion.

• Administration of the Collective Agreement and Company Policies and Procedures.

• Assists with preparation of department budget, monitors and controls costs.

• Ability to Develop, Implement and track KPI’s on warehouse activities.

• Drive and deliver positive change within the workplace.

• Develop warehouse operations policies and procedures and communicate this information to employees.

• Undertakes other functions as required.

You are best suited for the role if you have the following qualifications:

• 4+ years of progressively responsible experience in facility or warehouse operations are preferred.

• Proficient in the use of Microsoft Office packages and in particular, Excel

• Post-Secondary education in Logistics, business, transportation or warehousing preferred.

• Proven Continuous Improvement experience, implementation & understanding of its concepts .

• Experience in food safety in production facilities and knowledge of GMP.

• Sound communication and interpersonal skills.

• Strong organizational and analytical skills with experience in financials and budget management

• High level of self-motivation and initiative.

• Knowledge and experience of applicable regulations, health and safety, public safety and security, food safety, administration and management, transportation principles and methods, change management principles and methods, personnel and human resources, labor relations, financials, customer and personal service, English language, other languages as required, and production and processing.

• Work values:  develop and maintain working environments that are health and safety conscious, lead by example and offer supportive management, and empower employees to provide service to others and work with co-workers in a friendly environment and foster the Saputo culture.

• Strong interpersonal skills and the ability to develop and motivate a team.

Saputo Dairy Products Canada is seeking a passionate Sales Representative to partner with the Retails Sales team in the Lower Mainland, BC. Reporting to the Retail Sales Manager, the Sales Representative is responsible for managing all aspects of sales for a defined customer base. The Sales Representative achieves the targeted volume and profitability for the territory by creating business plans, developing both new and existing customers and executing marketing initiatives. The successful candidate is a creative, self-motivated and enthusiastic sales professional who is looking for opportunities to progress in their career.

Salary: $58,970 - $77, 420

*Salary offers will vary commensurate with experience, education, skills, and training*

We support and take care of our employees and their families by offering:

• Vacation upon hire
• Generous and complete benefit coverage with group insurance
• Group retirement plan with employer contribution
• Telemedicine and assistance program for employees and their families
• Employee Share Ownership Plan with an employer match
• Paid Parental Leave program
• Paid time off: Sick days, floater days and volunteer day off
• Opportunity to contribute to a collective RRSP & TFSA
• Training and development programs
• Saputo Flex Program, flexible work environment (schedule/location/time off) according to department needs (SALARIED ONLY)
• Organized activities for employees and their families  
• Advantageous discounts on Saputo products

How you will make contributions that matter:

• Achieve the gross margin and volume targets as assigned
• Analyze and report on account performance, identifying challenges and opportunities
• Prepare and present business reviews to both customers and internal stakeholders
• Communicate effectively with Saputo Sales, Finance, Operations, and Distribution departments to maximize opportunities and address customer issues
• Develop and grow the Saputo book of business through new business acquisition, new product listings, and execution of promotional activity
• Develop and maintain a knowledge of the local market and community
• Evaluate and initiate opportunities for continuous improvement throughout the territory
• Maintain a high level of knowledge of the competitive landscape, including products, promotions, sales and innovation
• Develop and implement a schedule for customer contact, capitalizing on effective merchandising and display opportunities during these calls
• Participate in company and customer functions, as required
• Perform other duties, as assigned

You are best suited for the role if you have the following qualifications:

• A degree in Sales, Marketing or a related field
• Two or more years of sales experience, preferably in the retail market
• Experience in the Consumer Package Goods or Food Service industries
• Proficient with Microsoft Office
• Career-oriented with a desire to take on new challenges
• Highly motivated and able to prioritize and multi-task in a high pressure environment
• Track record of bringing projects to full completion, on schedule, with minimal supervision
• Valid driver’s license and use of a vehicle

Saputo welcomes and encourages applications from people with disabilities.  Accommodations up to the point of undue hardships, are available on request for candidates taking part in all aspects of the selection process.  We support employment equity.  Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.

Overview

Our Inside Sales position is a crucial member of our inside team. They have the privilege of building strong relationships with each customer and are the primary contact for placing orders for delivery. They work closely with our Outside Team and Warehouse team to ensure deliveries are both executed and communicated properly to everyone involved in the shipping process.

What’s in it for you?

• Full health care benefits starting day one. 
• Career development and training opportunities
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package.
• Life insurance, disability and wellness programs
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• Responsible for completing the order process which includes offering pricing terms according to established margins; sourcing of additional products; and generating sales orders.
• Enter quotations and orders into the system with accuracy in a timely manner.
• Provide customers with accurate pricing, inventory, and specific delivery information.
• Build and maintain relationships with new and existing customers by phone or email with the intention of cultivating additional business.
• Prepare quotations and process orders on behalf of outside sales staff.
• Respond to customers’ requests and inquiries in a timely manner.
• Achieve sales targets and objectives as set out by Management by promoting and or upselling products.
• Adhere to company safety policies and regulations

What you will bring:

• Previous Inside Sales related industry (Plumbing & HVAC/R) experience is preferred
• General computer skills including Microsoft Office required, knowledge of AS400 system would be an asset.
• High level of commitment to exceptional customer service.
• Demonstrated initiative with the ability to work independently as well as in a collaborative team-based environment.
• Highly organized in prioritizing work and multi-tasking on a regular basis

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.