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Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$32,600.00 - $44,000.00

Salaried

The SRO Operations environment consists of Host Operations, Networks and Distributed Systems which provides the highest possible level of service to our business clients and service partners globally across the Royal Bank of Canada (RBC).  We are continually strengthening our 24-7 support model with efficiencies underpinned by the enablement of automation to establish new and innovative monitoring processes that will maximize our core capabilities in the areas of operational excellence.

WHAT WILL YOU DO?

Provides 24/7/365 technical support for RBC’s Global HPE NonStop environments. Focus is on Continuous improvement to the business by providing excellent Client Service

• Fault and Incident Management
• Problem Escalation
• Change Management
• Batch Run/Monitoring   
• Recommending Process Improvements
• Automation: Message Suppression: Toil Reduction
• Automate manual tasks.

WHAT DO YOU NEED TO SUCCEED?

 Must have:

• Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
• A strong understanding of technology and/or financial services industry.
• Undergraduate Degree/Diploma preferably in Computer Information Systems or equivalent
• Ability to learn and absorb quickly new concepts (in tools and systems), apply new knowledge as appropriate and transfer knowledge to others.
• Strong ability to manage expectations with team, management, and clients, and deliver on them.
• Strong knowledge of Network, Distributed Systems and Console based technologies.
• Knowledge of HPE NonStop/IBM iSeries Tandem/NSK Technologies and Operating System, Unix/AIX/Linux
• Knowledge of Service Now Application
• Knowledge of MoogSoft Application
• Knowledge of ITIL Foundation
• Mainframe platform knowledge (TSO/ISPF/VSAM/Endevor/File Aid, Xpediter, SPUFI)

Nice-to-have: 

• Experience in a matrix environment, such as a large, publicly traded corporation
• Ability to facilitate between and influence key decision makers.
• Strategic thinker with excellent interpersonal skills to work across functions and businesses.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

#LI-Hybrid

#TechPJ

Job Skills

Business Continuity Disaster Recovery, Customer Service, Decision Making, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Problem Solving, Service Request Management

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

TORONTO

Canada

37.5

Full time

Technology and Operations

Regular

Salaried

2024-02-23

2024-03-01

As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. 

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

INTRODUCTION:

Contributes to the overall success of the ScotiaMcLeod Western Region in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. The primary objective of the position is to support both the Regional Manager Administration and Regional Director on regional projects, initiatives, and operations.

IS THIS ROLE RIGHT FOR YOU:

In this role you will:

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Support the Regional Director and Regional Manager Administration by acting as a point of contact and subject matter expert on new initiatives:
  • Lead and support new ScotiaMcLeod initiatives and support change management processes within the region
  • Create and lead new campaigns within the region
  • Acts as point of contact for branch management teams with questions on new policies and initiatives
  • Work with head office partners on addressing questions or concerns from the field
• Support branch management teams in ensuring a high level of success is achieved through effective operations and administrative efficiencies 
• Act as a liaison between branches and head office, and support departments to ensure efficient resolution to all issues 
• Act as delegate of Regional Director on regional compliance and policy approvals
• Provide back up to support to both Regional Manager Administration as needed
• Build effective working relationships across the branch management teams and with various business line departments 
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
• Champion a high-performance environment and contribute to an inclusive work environment. 

DO YOU HAVE THE SKILLS

We would love to work with you if you have:

• CIRO Investment Representative licensing required
• Strong relationship development skills
• Excellent written and verbal communication skills
• Skilled at both time management and multi-tasking
• Enthusiastic upbeat personality is essential
• In-depth industry knowledge 

WHAT'S IN IT FOR YOU:

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.  
• An organization committed to making a difference in our communities– for you and our clients. 
• An inclusive working environment that encourages creativity, curiosity and celebrates success.  
• Learning and Development – free access to Scotia Academy to upskill and develop your skills

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 1 to less than 2 years

Candidate Status:

• Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to prepare and cook complete meals or individual dishes and foods, inspect kitchens and food service areas, and clean the kitchen and work areas
• The candidates should be able to plan menus, determine the size of food portions, estimate food requirements and costs, monitor and order supplies, order supplies and equipment, maintain inventory and records of food, supplies, and equipment, recruit and hire staff, and manage kitchen operations
• The candidates should be able to train staff in preparation, cooking, and handling of food, and supervise kitchen staff and helpers

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language.

Education: Candidates don’t need standard educational qualifications such as a high school, bachelor’s degree, a certificate, or a diploma
Experience: Candidates don’t need experience, training will be provided.
Certificates, licenses, memberships, and courses: Pressure Welding Certification, Workplace Hazardous Materials Information System (WHMIS) Certificate, Welder Trade Red Seal Certificate
Area of Specialization: Custom fabrication, Machinery or equipment repair, Structural construction

Responsibilities:

• The candidate should be able to read and interpret welding blueprints, drawings specifications, manuals and processes
• The candidate should be able to examine welds and ensure that they meet standards and/or specifications

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

By phone:
403-793-7448 Between 07:00 AM and 04:00 AM

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates don’t need experience, training will be provided 

Other Requirements:

• The candidates should be team player

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to greet people, direct them to contacts or service areas, and answer telephone calls, as well as relay message
• The candidates should be able to order office supplies and perform data entry
• The candidates should be able to schedule and confirm appointments, send invoices, receive and issue payments, and provide customer service

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

By mail
207,6450 Cartmell Place SW
Edmonton, AB
T6W 4H8

REQUIREMENTS:

• AZ/DZ class driver’s license, maintaining a clean driver’s abstract.
• Current certificates for various trainings (Emergency First Aid, Traffic Control, Electrical Safety & Awareness, Working at Heights, Reg 347, TDG, Confined Space, CROR)
• Willing to travel up to 25% based on project assignment needs.
• Required to become a member of IUOE local 793
• Capable of performing labour-intensive jobs including exposure to seasonal weather, and work areas that are dirty, dusty, wet and noisy.
• Able/willing to work flexible hours, including Monday – Friday, overtime, weekends, and short notice work as needed.

WE ARE LOOKING FOR INDIVIDUALS WHO:

• Punctual, prepared for the day with PPE, training and a client focused, team player mindset.
• Learn well independently (online trainings) and ask good questions to hone their skills
• Understand their work and can explain it professionally to coworkers and clients
• Enjoy the safe and successful completion of hydrovac excavation work, and various other tasks, including personal administrative tasks, connected to construction projects.
• Have previous vacuum truck, swamper, coring, slinger, and volumetric concrete mixing experience.
• Attend safety meetings and ensure all tasks are completed in a safe and thorough manner.
• Ensure the truck and equipment are well-maintained and in good working condition by being respectful in their use and being in good communication about issues as they arise.
• Thrive in a collaborative environment as an active contributor to team success.

Benefits: Union benefits including retirement savings, health, dental, vision, life insurance, etc.
Primary Location: Whitby, ON

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:

[email protected]

Note: Testing may be done to evaluate knowledge, skills and abilities.

Note: As per the City of Regina's Criminal Record Check Policy, the successful candidate is required to provide a satisfactory criminal record check.

Note: Successful candidates will be required to provide proof of acquired education.

WHAT YOU NEED TO KNOW

• Language Requirement:English oral, reading, writing   
• Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.
• You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.; Must be able to work shifts, weekends and statutory holidays at a variety of locations.  
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

Requirements:

Languages: Candidates must have knowledge of the English Language.

Education: Candidates need standard educational qualification such as secondary (high) school graduation certificate
Experience: Candidates need an experience of 1-2 years
On The Road Job: Work locations may vary. Frequent or constant travel is required from the employee
Supervision: Food and beverage servers, Food service counter attendants and food preparers
Security and Safety: Criminal record check

Location: 85C Government Rd, Weyburn, SK, S4H 0N8, On the road job
Shifts: Day, Evening, Weekend
Work Setting: Staff accommodation available, Food service establishment, Various locations

Physical Requirements:

• The candidate should be able to work in a fast-paced environment and work under pressure
• The candidate should be a combination of standing for extended periods and walking

Responsibilities:

• The candidate should be able to establish methods to meet work schedules
• The candidate should be able to supervise and coordinate activities of staff who prepare and portion food
• The candidate should be able to train staff in job duties, sanitation and safety procedures
• The candidate should be able to ensure food service and quality control
• The candidate should be able to prepare budget and cost estimates also maintain records of stock, repairs, sales and wastage
• The candidate must have knowledge of the establishment’s culinary genres also establish work schedules

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

By mail:
85C Government Rd
Weyburn, SK
S4H 0N8

Include this reference number in your application
1962033

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience, training will be provided

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to sweep, mop, wash, and polish floors, vacuum carpeting, area rugs, draperies, and upholstered furniture, and perform light housekeeping and cleaning duties
• They should also be able to dust furniture, clean, disinfect, and polish kitchen and bathroom fixtures and appliances, as well as disinfect operating rooms and other areas as required

Benefits:

• The candidates will get maternity and parental benefits, and on-site daycare available

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume, Cover letter and Letter of recommendation) through the below-mentioned details

By email
[email protected]

Be prepared for the screening questions. Include answering the following questions while applying:

• Are you willing to relocate for this position?