4 Jobs Found

Director, IT Operations Full-time Job

British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation

IT & Telecoms   Victoria
Job Details

BC Ferries is embarking on a bold, multi-year transformation of our technology and the way we work. This evolution is focused on strengthening the experience for both our customers and employees; while ensuring we continue to deliver safe, reliable, and affordable service—now and into the future.

 

As our vessels and terminals become increasingly connected, and we adopt modern platforms powered by advanced analytics and artificial intelligence, we’re looking for forward-thinking leaders who are excited by what’s possible. Leaders who not only embrace innovation, but who also know how to build, inspire, and empower teams to turn vision into reality.

 

If you thrive in complex, large-scale environments, enjoy driving enterprise-wide transformation, and are comfortable operating at the intersection of business strategy and technology delivery, this could be the opportunity you’ve been waiting for. Join us and play a meaningful role in shaping the future of coastal transportation—where the challenge is significant and the impact is lasting.

 

The Opportunity

We are seeking a Director, IT Operations to lead the core infrastructure and front-line technology services that power one of the largest and most complex marine transportation networks in the world.

 

This is a critical leadership role providing oversight of enterprise infrastructure, cloud operations, and end-user support — ensuring stability today while advancing modernization for tomorrow.

 

As a Director, IT Operations, you provide strategic leadership for the reliability, resilience, and continuous evolution of BC Ferries’ core IT services.

 

The portfolio includes:

  • On-premise data centres and server environments (Windows, Linux/UNIX)
  • Enterprise storage, backup, disaster recovery, and virtualization platforms
  • Microsoft 365 and Azure tenants
  • Monitoring, automation, and cloud governance platforms
  • Field Technology Services (Tier 2)
  • IT Helpdesk operations (Tier 1, 24x7 support model)

 

The Role

Reporting to the Executive Director, Technology Services, you contribute value through key areas of oversight such as:

  • Developing and executing the IT Operations strategy aligned with enterprise technology and business priorities;
  • Overseeing operational governance across availability, capacity, service levels, incident response, vendor performance, and cost optimization;
  • Establishing policies, standards, and operating models for infrastructure, cloud, and end-user support services;
  • Providing leadership in multi-year roadmap planning, including data centre lifecycle management, compute refresh, Microsoft 365 and Azure modernization, and monitoring platform evolution;
  • Leading teams supporting Cloud Operations, Windows Server, Linux/UNIX, virtualization platforms, enterprise storage, backup and disaster recovery, and compute automation;
  • Ensuring secure and resilient configuration, patching, monitoring, and lifecycle management of server environments;
  • Overseeing system performance, capacity planning, and enterprise infrastructure reliability initiatives;
  • Driving modernization toward cloud-based services where appropriate;
  • Ensuring the operation, lifecycle management, compliance, and physical security of corporate data centres and server rooms;
  • Overseeing power, cooling, rack infrastructure, networking handoffs, and site resiliency across shore locations and onboard vessels;
  • Ensuring disaster recovery readiness, backup integrity, and high availability architecture;
  • Managing vendor contracts related to colocation, hardware maintenance, and physical infrastructure services;
  • Providing leadership for Microsoft 365 workload administration, including Exchange Online, SharePoint Online, OneDrive, Teams, Intune, Defender, and identity security;
  • Overseeing configuration governance, licensing strategy, and operational standards across collaboration and cloud platforms;
  • Partnering with IT Security to strengthening compliance, data governance, DLP, retention, and secure collaboration practices;
  • Overseeing Azure tenant management and adoption, including landing zone governance, cloud provisioning, monitoring, and cost management;
  • Implementing and maintaining cloud architecture standards across identity, network topology, automation, and security baselines;
  • Leading workload transitions to Azure while ensuring seamless hybrid interoperability;
  • Leading field technology and IT Helpdesk teams, strengthening incident intake, triage, request fulfillment, first-contact resolution, and 24x7 service delivery;
  • Championing automation, self-service capabilities, proactive monitoring, and problem management;
  • Embedding ITSM processes across incident, problem, change, request, and knowledge management disciplines;
  • Leveraging KPIs and service reporting to drive transparency, informed decision-making, and operational efficiency;
  • Leading, mentoring, and developing a multi-disciplinary team of managers, specialists, analysts, and technicians;
  • Building a performance-driven culture grounded in accountability, service excellence, and professional growth;
  • Managing operational budgets across compute, cloud services, data centres, and support functions;
  • Overseeing strategic vendor relationships, including hardware OEMs, MSPs, cloud providers, and licensing partners;
  • Ensuring contract compliance, performance monitoring, and procurement alignment with corporate policy;

 

What you bring to the team

  • Bachelor’s degree in Business, Computer Science, or IT related field
  • ITIL certification strongly preferred
  • Cloud and infrastructure certifications (Azure, M365, VMware, RedHat) considered an asset
  • 10+ years of IT operations leadership, including managing leaders and multi-disciplinary teams
  • Strong understanding of ITSM practices, automation, monitoring, and operational governance
  • Demonstrated experience with hybrid infrastructure (on-prem + Azure cloud) and O365 enterprise operations
  • Experience leading large-scale service desk/support operations (Tier 1 and Tier 2)

 

Join us!

If this sounds like your next great career move, please submit your resume and cover letter online.

 

This posting will remain open until the position is filled. We anticipate conducting interviews in early April.

 

Additional Information

The target salary range: $159,800 - $199,700 per annum. The starting salary is determined based on the successful candidate’s knowledge and experience, and on internal equity.

Director, IT Operations

British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
Victoria
  IT & Telecoms Full-time
  159,800  -  199,700
BC Ferries is embarking on a bold, multi-year transformation of our technology and the way we work. This evolution is focused on strengthening the experience for both our customers...
Learn More
Feb 17th, 2026 at 14:47

Director, Portfolio Planning & Execution Full-time Job

British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation

IT & Telecoms   Victoria
Job Details

BC Ferries is embarking on a bold, multi-year transformation of our technology and the way we work. This evolution is focused on strengthening the experience for both our customers and employees; while ensuring we continue to deliver safe, reliable, and affordable service—now and into the future.

 

As our vessels and terminals become increasingly connected, and we adopt modern platforms powered by advanced analytics and artificial intelligence, we’re looking for forward-thinking leaders who are excited by what’s possible. Leaders who not only embrace innovation, but who also know how to build, inspire, and empower teams to turn vision into reality.

 

If you thrive in complex, large-scale environments, enjoy driving enterprise-wide transformation, and are comfortable operating at the intersection of business strategy and technology delivery, this could be the opportunity you’ve been waiting for. Join us and play a meaningful role in shaping the future of coastal transportation—where the challenge is significant and the impact is lasting.

 

The Opportunity

We are seeking a Director, Portfolio Planning & Execution to lead the planning, oversight, and delivery of our IT portfolio — ensuring that technology initiatives are strategically aligned, effectively executed, and deliver measurable business outcomes.

 

As the Director, Portfolio Planning & Execution, you will provide strategic oversight and direction across IT programs and initiatives. You will also ensure alignment with corporate and IT strategy, optimizes resource allocation, and delivers technology-enabled business value across the organization.

 

Working closely with IT and business leaders, vendors, and stakeholders, you will guide programs to successful planning, execution, and delivery — on time, on budget, and aligned to business outcomes.

 

This is a high-impact leadership role responsible for driving the IT Capital Plan, confirming portfolio scope, designing programs, and developing roadmaps that turn strategy into results.

 

The Role

Reporting to the Executive Director, Business Transformation, you contribute value through key areas of oversight such as:

  • Leading the enterprise portfolio planning and delivery execution, aligning initiatives and investments with Corporate and IT strategy and the future operating model
  • Shaping and maintaining integrated program roadmaps outlining sequencing, milestones, and high-level deliverables across the portfolio lifecycle;
  • Driving successful program execution through active delivery leadership and collaboration with Business and IT teams, vendors, and stakeholders to achieve committed outcomes;
  • Managing portfolio and program-level budget allocations, forecasts, and financial performance across all assigned initiatives;
  • Collaborating with infrastructure, architecture, and applications teams to delivering interim or stop-gap solutions using existing technologies where appropriate;
  • Overseeing the development and evaluation of Requests for Proposal, Quotes, and Information (RFXs) in alignment with IT strategy and the future architectural roadmap;
  • Mitigating risks and proactively resolving issues to maintain momentum and program stability;
  • Driving the development and execution of new technology, product, or collaboration initiatives as assigned;
  • Encompassing the leadership responsibilities aligned with those of a Senior Project Manager, including end-to-end delivery oversight;
  • Communicating and managing project expectations with team members and stakeholders, defining success criteria, and disseminating information throughout the project lifecycle;
  • Facilitating workshops, Working Group sessions, Steering Committee meetings, and other stakeholder forums as required;
  • Conducting and supporting team member performance management and development activities;
  • Managing interdependencies, conflicting requirements, and overlapping impacts across business processes, IT services, and enterprise architectures;

 

What you bring to the team

  • Bachelor’s degree in Business Administration, Computer Science or related field
  • 10+ years of proven business/technology leadership and 15+ years of project management experience
  • Certified Scrum Manager and SAFe Scrum Master Certification an asset

 

Join us!

If this sounds like your next great career move, please submit your resume and cover letter online.

 

This posting will remain open until the position is filled. We anticipate conducting interviews in early April.

 

Additional Information

The target salary range: $159,800 - $199,700 per annum. The starting salary is determined based on the successful candidate’s knowledge and experience, and on internal equity.

Director, Portfolio Planning & Execution

British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
Victoria
  IT & Telecoms Full-time
  159,800  -  199,700
BC Ferries is embarking on a bold, multi-year transformation of our technology and the way we work. This evolution is focused on strengthening the experience for both our customers...
Learn More
Feb 17th, 2026 at 14:39

MANAGER, BUSINESS TRANSFORMATION STRATEGY & PORTFOLIO GOVERNANCE Information Technology Full-time Job

British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation

IT & Telecoms   Victoria
Job Details

The Manager, Business Transformation Strategy & Portfolio Governance is the strategic right hand to the Executive Director, Business Transformation. This role acts as the connective tissue between strategy, finance, governance, and delivery, standing up a single, enterprise-wide system that links priorities to investments, execution, and measurable outcomes.

 

If you’re energized by building structure where it doesn’t yet exist, enjoy operating at the intersection of business and technology, and can translate strategy into executable, governed portfolios—this is a rare opportunity to leave a lasting mark.

  

The Role

Reporting to the Executive Director, Business Transformation, this role is integral to the achievement of company objectives, and you contribute value through key areas of oversight such as:

 

IT Strategy & Strategic Portfolio Planning

  • Leading the 12-year capital refresh plan for core platforms and assets, integrating lifecycle timing, obsolescence risk, and sustainability considerations connecting the long-term forecasts to annual capital and operating budget cycles
  • Orchestrating annual and in-year quarterly fiscal planning (capex/opex) for IT, aligning to enterprise strategy, business-architecture roadmaps, and regulatory obligations;
  • Maintaining portfolio level investments and scenario analyses with recommendations on trade-offs that maximise ROI, resilience across people, technology, and governance priorities;

 

Centralized Intake & Project Portfolio Management (PPM) Delivery Support

  • Designing and implementing the enterprise IT intake process for all new initiatives including triage, sizing, dependency checks, architecture fit, benefits framing, and business readiness;
  • Chairing the intake/PPM working forum - drive funding releases working with Finance based on stage-gate evidence, risk appetite, and benefits defined;
  • Working with Executive Director, Business Transformation, Portfolio Leaders and Transformation Management Office on the IT governance framework (roles, artefacts, cadences, KPIs), ensuring proportional standards and consistent controls across programs and projects;

 

Enterprise Liaison & Investment Case Quality

  • Partnering with business unit stakeholders to shape value-focused funding cases, embedding outcome metrics, cost and schedule delivery, change readiness, and benefits ownership;
  • Coordinating IT department-level requests and resource allocations, resolving cross-portfolio conflicts through data-driven prioritisation and capacity views;
  • Ensuring enterprise business cases traceability to strategy and capability uplifts as defined;

 

Portfolio Reporting, Forecasting & Performance

  • Building an integrated reporting backbone which could include monthly portfolio forecasts (cost, schedule, benefits), KPI scorecards, risk and capacity heatmaps, and Class A executive packs, Board-level materials;
  • Maintaining live dashboards (e.g., Power BI) with clear data lineage - standardise definitions for status, risk, benefits, and financials to support project-based decisions;
  • Publishing performance management insights and actions by running quarterly portfolio reviews to re-balance investments as appropriate;

 

People Leadership

  • Leading, coaching, and developing 2–3 Analysts and others as required to establish career paths and a culture of transparency, curiosity, and disciplined execution;
  • Championing integrated planning with Architecture, Finance, and PPM Delivery functions - embed continuous learning and project lifecycle;

 

What you bring to the team

  • Bachelor's Degree in Business, Finance, Information Systems, Engineering, or related discipline; MBA or relevant master’s degree is an asset
  • Professional credentials preferred: PPM/PMI/ CBAP or equivalent, SAFe LPM/Lean Portfolio; familiarity with ITIL is an asset
  • 10+ years of experience across portfolio management, strategy, or PMO/TMO leadership with significant exposure to capital planning and enterprise budgeting; including track record building intake/governance from the ground up
  • Demonstrated success producing executive level reports and Board packs and driving cross-functional prioritisation in a regulated, asset-intensive or public-service context
  • Comfortable operating at the intersection of strategy, architecture, finance, and delivery, with a pragmatic approach to proportional controls

 

Join us!

If this sounds like your next great career move, please submit your resume and cover letter by March 1, 2026 at 11:59pm.

 

Additional Information

The target salary range: $125,400 – $156,800 per annum. The starting salary is determined based on the successful candidate’s knowledge and experience, and on internal equity.

MANAGER, BUSINESS TRANSFORMATION STRATEGY & PORTFOLIO GOVERNANCE Info...

British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
Victoria
  IT & Telecoms Full-time
  125,400  -  156,800
The Manager, Business Transformation Strategy & Portfolio Governance is the strategic right hand to the Executive Director, Business Transformation. This role acts as the conne...
Learn More
Feb 12th, 2026 at 11:47

Manager, Transformation Office Full-time Job

British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation

IT & Telecoms   Victoria
Job Details

BC Ferries is embarking on a bold, multi-year transformation of our technology and the way we work. This evolution is focused on strengthening the experience for both our customers and employees, while ensuring we continue to deliver safe, reliable, and affordable service—now and into the future.

As our vessels and terminals become increasingly connected, and we adopt modern platforms powered by advanced analytics and artificial intelligence, we’re looking for forward-thinking leaders who are excited by what’s possible. Leaders who not only embrace innovation, but who also know how to build, inspire, and empower teams to turn vision into reality.

If you thrive in complex, large-scale environments, enjoy driving enterprise-wide transformation, and are comfortable operating at the intersection of business strategy and technology delivery, this could be the opportunity you’ve been waiting for. Join us and play a meaningful role in shaping the future of coastal transportation—where the challenge is significant and the impact is lasting.

 

The Opportunity

The Manager, Transformation Office is a hands-on leader responsible for the operational engine of BC Ferries’ business transformation portfolio. This role owns the day-to-day mechanisms that keep programs and projects moving—project lifecycle and delivery methods, financial tracking and forecasting, purchase orders and requisitions, standardized reporting, tools and dashboards, resource and capacity management, and the coordination of training, communications, and business readiness activities across initiatives.

 

Leading a team of 6–7 Project Coordinators and PMO Analysts, the Manager works closely with Finance, Technology, Procurement, and business sponsors to deliver accurate, timely, and decision-ready information that enables disciplined execution. Positioned at the core of the Transformation Office governance model, this role supports enterprise prioritization, reinforces accountability across complex, cross-cutting programs, and builds transparent, reliable management reporting.

 

This role is critical to establishing a consistent and repeatable operating rhythm for transformation delivery—connecting portfolio governance, financial stewardship, resource management, and last-mile change enablement. By standardizing methods, data, and controls across delivery, reporting, and readiness, the Manager helps reduce the cost of change, accelerate benefits realization, and de-risk delivery.

  

The Role

Reporting to the Executive Director, Business Transformation, this role is integral to the achievement of company objectives, and you contribute value through key areas of oversight such as:

 

Methods, standards, and governance support

  • Establishing and operating a standardized project delivery framework, including initiation, governance controls, and phase-gate reviews;
  • Ensuring compliance with the established governance framework;
  • Championing proportionality and standardization so the operating model works consistently across teams (processes, policies, standards);

 

Project financials, PO’s and requisitions

  • Work with the PM’s, Portfolio Leaders on monthly and quarterly project financial cycles (budget, forecast, actuals, variance analysis) for in-flight programs and projects;
  • Creating and tracking purchase requisitions and POs, monitor commitments vs. budgets, and reconcile invoices in partnership with Finance and Procurement; maintain auditable artifacts and change controls;
  • Surfacing portfolio-level financial insights (burn rate, contingency, benefits tracking) and supporting investment decisioning with clear metrics where appropriate;

 

Portfolio reporting and dashboards

  • Standardizing and publishing the weekly, monthly and quarterly portfolio reporting as defined by business transformation (project health, schedule, risk, financials, benefits, dependencies);
  • Creating and maintaining live dashboards as defined by business transformation including definitions of KPIs and metrics to measure project success;

 

Resource and capacity management

  • Maintaining the resource plan across all projects and initiatives (demand, allocations, backfill needs, skills mix) with appropriate risks that are flagged in a timely manner;
  • Coordinating onboarding and offboarding of project delivery resources and ensure labor charges aligns with policy and funding decisions;

 

Training, change management, and business readiness

  • Serving as the conduit between delivery teams and change practitioners to coordinate training, communications, and business readiness plans;
  • Supporting project stakeholders prepare their teams for go-live and adoption;
  • Supporting upskilling initiatives for project roles and sponsoring education to strengthen ownership and benefits realization;

 

Risk, issue, and benefits tracking

  • Working closely with the PM’s to maintain the consolidated RAID and decision logs and ensuring escalations and mitigations are timely and visible;
  • Partnering with PM’s and project stakeholders to define and track benefits and outcomes, not just activities;

 

People leadership

  • Leading, coaching, and developing a team of Project Coordinators and PMO Analysts promoting culture of collaboration, clarity, and a service mindset to internal and external stakeholders;
  • Building a cultural of trust, ownership, transparency, and disciplined execution across silos;

 

What you bring to the team

  • Bachelor’s Degree or diploma in Business, Information Systems, or related field.
  • Professional certifications an asset: PMP or equivalent; Agile/SAFe; ITIL is preferred
  • 7–10+ years of experience in project/portfolio delivery support roles (PMO/Portfolio Analyst/Project Coordinator/Finance Analyst) with increasing responsibility
  • Experience establishing and operating PMO/TMO services is preferred
  • Demonstrated leadership of a small operations team supporting complex, multi-stakeholder initiatives; experience with large capital projects (> $5M) in a regulated environment is an asset
  • Proven track record implementing KPIs/metrics, governance compliance, and data-driven portfolio decisions

 

Join us!

If this sounds like your next great career move, please submit your resume and cover letter by March 1, 2026 at 11:59pm.

Manager, Transformation Office

British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
Victoria
  IT & Telecoms Full-time
  98,500  -  123,100
BC Ferries is embarking on a bold, multi-year transformation of our technology and the way we work. This evolution is focused on strengthening the experience for both our customers...
Learn More
Feb 12th, 2026 at 11:41

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