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If you are a high achieving, experienced, motivated HR trailblazer who thrives in a fast-paced environment and have the credibility to be a trusted HR partner to executives; have the confidence to challenge the status quo and the ability to handle multiple priorities at the same time then this may be the opportunity you have been waiting for. 

Our Talent Acquisition team is looking for two (2) passionate Talent Acquisition Consultants to join our team!

As an experienced Talent Acquisition professional, you will execute the full talent acquisition cycle for unionized and non-unionized roles, including providing consultative services to assigned client group(s) while delivering creative sourcing and recruiting solutions to meet business needs. This position will report to a Manager, Talent Acquisition.

What will I be doing?

• Deliver quality talent acquisition experience to candidates, hiring manager and other stakeholders that is consistent with Metrolinx brand as Employer of Choice.
• Provide consultative advice to assigned client group(s) about talent acquisition, recruiting, and sourcing.
• Develop talent acquisition plans for assigned client group(s) based on department needs; evaluate results of talent acquisition strategies to recommend new or adjusted techniques that improve recruitment outcomes in compliance with collective agreements, legal and regulatory requirements, and corporate policies and processes.
• Develop relationships with clients and other partners (e.g. HR Business Partners).
• Develop passive and active position-targeted sourcing strategies.
• Craft suitable job postings to target candidates and which are aligned with the talent acquisition strategy and job description.
• Short-list and pre-qualify candidates for Hiring Manager review based on candidate profile.
• Conduct phone screens, interviews, and other assessments in accordance with job requirements.
• Develop and recommend interview questions to ensure relevant information, as indicated by the candidate profile, is gathered to make an informed hiring decision.
• Participate in special recruitment campaigns (e.g. staffing new division) or projects (e.g. implementation or improvements to talent acquisition software/processes).
• Participate in recruitment projects contributing as a team member.

What Skills and Qualifications Do I Need?

• Completion of a degree in Human Resources Management, or a related discipline or a combination of education, training, and experience deemed equivalent.
• Demonstrated progressive experience conducting full-cycle recruitment activities with a focus on unionized, public sector organizations.
• Strong experience in conducting full-cycle recruitment activities. Previous exposure in recruiting for unionized positions is considered a strong asset.
• Experience with contemporary strategic talent sourcing, outreach, and selection using a variety of approaches (e.g. social media, Boolean, search engine optimization (SEO) etc.)
• Knowledge of Human Resources function, specifically in the area of recruitment and staffing and/or related legislation (e.g. Human Rights Code, Freedom of Information Act, etc.
• Interpret and apply related policies, legislation and collective agreement provisions.
• Ability to work in a fast- paced environment, managing a high volume of recruitment activities and changing priorities.

What we offer:

• Work that makes an impact to our communities
• Learning and development opportunities
• An open and inclusive work environment
• Comprehensive health and dental benefits, OMERS pension plan and lifestyle spending account

Don’t Meet Every Requirement? 

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

PURPOSE OF THE POSITION:

Specialist Network Operations will provide operational support of Network Services including Firewall, Load Balancer, VPN, DHCP, DNS, SIP, SNMP, ISP infrastructure.

POSITION ACCOUNTABILITIES:

• Performs support, implementation, monitoring, and configuration of CPKC’s Firewall, Load Balancer, VPN, DHCP, SIP, SNMP, ISP infrastructure in Canada, US and Mexico. in accordance with CPKC’s telecommunications strategy
• Provides technology consult to various application and general infrastructure projects;
• Experience with Cisco ASA/FTD, Palo Alto, F5, Infoblox desired
• Responds to service outages with timely corrective actions as required and takes overall accountability for all complex LAN/WAN/Internet related Severity 1/major business impacting outages. Consults with Telecom Architecture, Design, and Project teams as required in order to resolve issues in a timely manner
• Understands, analyzes and evaluates service outages through troubleshooting & knowledge management. Collaborates with other internal/external service stakeholders for service related issues and provides proactive Disaster Recovery
• Participates in On-Call support of the network services infrastructure
• Supports the business in suggesting solutions to business problems
• Collaborates with CPKC’s Network Services vendors as required to ensure solutions are aligned with defined architecture and associated standards
• Collaborates with F5 and Firewall vendors as applicable for service related issues, ensuring communication and timely usage of contingency and failover options (helps develop and maintain CP’s IT Disaster Recovery Plan)
• Helps develop proof-of-concept models to demonstrate proposed architecture/design changes
• Creates documentation and guides users on how the various F5/Firewall/Internet services work & interact

POSITION REQUIREMENTS:

• Bachelor’s Degree or a related field is preferred
• 5+ years of applicable experience
• Experience in Cisco, Palo Alto and F5 certifications preferred
• In depth knowledge with F5, Firewall and Internet services
• Strong experience with enterprise F5 and Firewall implementations
• Strong experience and proven ability to troubleshoot with end users & vendors on F5, Firewall and Internet services
• Strong knowledge and ability to triage services issues and be able to proactively initiate restoration solutions
• Experience & understanding of how network services infrastructure interact with Information System Applications
• Specific in-depth knowledge of IP protocol conversion
• Able to particulate on cross functional teams
• Strong verbal and written communication skills with ability to interact with various levels of management

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension plan
• Employee Share Purchase Plan
• Performance Incentive Program
• Annual Fitness Subsidy
• Part-time Studies Program

ADDITIONAL INFORMATION:

As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:       

• Criminal history check
• Reference check

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).  

• Req ID: 102909
• Department: Information Services
• Job Type: Full-Time
• Position Type: Non-Union
• Location: Calgary, Alberta
• Country: Canada
• % of Travel: 0-10%
• # of Positions: 1
• Job Grade: 4
• Job Available to: Internal & External

PURPOSE OF POSITION

To provide general service, modification maintenance and installation on all plant production equipment, overhead cranes and machinery.

POSITION ACCOUNTABILITIES:

• Perform installation, general servicing modifications, maintenance and repairs necessary to keep shop machinery, machine tools, tools, stationary equipment, non-self-propelled mobile equipment, overhead cranes, exhaust and vacuum systems, material moving systems, pumps, hydraulics, motors and other plant equipment in efficient operating condition
• Diagnose the cause of malfunctioning machines and other plant equipment and making necessary adjustments, repairs and as necessary making parts incidental to the work
• Work with blueprints, schematic drawings, service manual and other like information
• Adapt to new methods, processes, material and equipment

POSITION REQUIREMENTS:

• Must have a High School Diploma or General Equivalence Diploma
• Millwright or Industrial Electrical experience is considered an asset
• Preference will be given to those with PLC troubleshooting experience
• Strong problem solving and computer skills
• Must be able to work within strict established safety and work guidelines/rules to complete job
• Will be required to have obtain all CPKC certification pertaining to specific tasks and assignments
• CPKC operates 7 days a week, 24 hours a day, 365 days a year; must be able to work on various shifts and on weekends

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension plan
• Annual Fitness Subsidy
• Employee Shared Purchase Plan
• Part-time Studies Program

ADDITIONAL INFORMATION: 

Medical Requirements:

CPKC is committed to the safety and health of its employees and the general public.  This position is a safety sensitive; all new hires will be required to complete a pre-employment medical that includes a physical, vision, hearing, alcohol, and drug audit assessments. Qualification drug test(s) are also required.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:    

• Criminal history check
• Education verification
• Driver's License Verification

CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA)”.

• Req ID: 103377
• Department: Mechanical Loco
• Job Type: Full-Time
• Position Type: Union
• Location: Winnipeg , Manitoba
• Country: Canada
• % of Travel: 0-10%

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Rogers together with Comwave is looking for a highly motivated full-time Network Administrator in our Service Operations team. Comwave is Canada’s largest service provider specializing in Voice over IP (VoIP), Data, and IPTV Services, serving more than 1, 600 cities across Canada and the US, in both Retail and Wholesale markets. Comwave is a dynamic, entrepreneurial organization, leading the market in its service-oriented approach to its customers and expanding its teams with like-minded individuals.

What are we looking for ?

This Network Administrator opportunity is responsible for the operation and maintenance of our IP Network for all Comwave Services, supporting both internal and external customers. Comwave provides a great learning opportunity working with a wide variety of system and network infrastructure services. It is expected that the Network Administrator has a sufficient level of knowledge and experience in Internet Service Provider IP backbone and continue the ongoing support, maintenance, and operations of our production infrastructure and clients.

What You Will Be Doing:

• Operates IP networking environment by implementing configuration; executing installation; enforcing system standards. Environment consists of Voice core and edge, IP core and backbone, IP access + CPE and IP border edge, DPI, Firewalls, UTM, VPN, etc.
• Provide Level 3 Support to Tech Support and Network Operations Centre for all Comwave services.  This will encompass very complex single user cases as well as network-wide related cases relating to Voice, IPTV, and Internet services.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Secures network system by enforcing administrative access policies.
• Reporting network operational status by gathering, prioritizing information; managing projects.
• Share a 24/7 weekly on-call rotation with Voice and Video administrators (1 week on, 5 weeks off).
• Share a weekly planned overnight maintenance duties with Voice and Video administrators (1 week on, 5 weeks off).
• Work closely with the systems, voice, IPTV, and network engineering/operations teams on service delivery projects in functions including (but not limited to) system deployment, configuration, monitoring, and documentation.
• Work closely with commercial vendors escalating service-related issues/questions.
• Provide ongoing training documentation and hands-on guidance for alert handling procedures to Network Operations teams.
• Assist in the provisioning of complex services for Business clients.
• Responsible for providing root cause analysis for all network-wide events that affect service uptime.
• Responsible for escalating design level related issues with encouraged solutions to engineering teams to better the overall delivery of services to customers.
• Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.

What You Bring:

• Experience working with Cisco products in a large enterprise or service provider environment. Such equipment could include : Cisco IOS Routers/Switches, Nexus switches, and ASR routers.
• Experience working with Fortinet products and features in a large enterprise or service provider environment. Such equipment could include: Fortigate, FortiSwitch, FortiAP, UTM, VPN, SIEM, etc.
• Experience working in multisite locations, VPNs, and Firewalls an asset.
• Experience working with Network Monitoring system, Solarwinds Orion an asset
• Working knowledge/ability of diagnosing network related issues using tools such as Wireshark/Tshark and Netflow.
• Knowledge of TCP/IP and the OSI model, RADIUS as well as WAN and LAN technologies and their role in network deployment (QoS, VLAN, STP, LACP, VRRP/HSRP, BGP, OSPF, DSL, Cable, LANx, VPN, etc.).
• Understanding the networking requirements as they pertain to VoIP/Video and general Internet users.
• Able to work in a very fast paced environment and provide significant contributions both individually and as part of a greater team.
• Able to learn and adapt to new services, systems, and technologies in an ever-growing technical infrastructure.
• CCNA/CCNP specialized in routing/switching; or equivalent experience required.
• Fortinet NSE4 certifications; or equivalent experience preferred.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 61 Wildcat Road (7883), Toronto, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Engineering
Requisition ID: 291663

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.  If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

As a Store Manager, you can expect to:

• Coach, develop and retain a high-performing sales team with a strong focus on customer experience
• Manage and run store operations with an adventurous and innovative spirit that can adapt to an ever-changing environment
• Focus on performance to meet and exceed local/regional business objectives
• Promote Rogers & Fido brands, including Rogers Mastercard
• Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
• Invest in the growth of employees through various of world-class development programs
• Participate in community events and outreach efforts to support local small businesses
• Exercise autonomy to operate your store like a business, curating solution-based experiences

What’s in it for you:

• Competitive compensation plus lucrative management bonus program

• One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
• Mental Health and support benefits- 100% coverage
• Employee and Family Assistance Program benefit
• Employee discounts that can offer up to 50% off our Rogers & Fido products and services
• A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• Career growth and development opportunities

What we’re looking for:

• A progressive thinker with a desire to innovate and share ideas that have real business impacts.
• An ability to deliver on business plans to meet regional, and store targets
• A leader who fosters collaboration and passion for leading and inspiring teams
• An ability to work a flexible schedule and work occasional evenings/weekends (able to work 40 hours/week)
• You meet the minimum age of majority (varies by province)
• English is an asset

After you apply, watch your email

Candidates will be required to complete an online assessment as a next step.  If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further. 

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: G17B-3131 Boul. Cote-Vertu(5229), Saint-Laurent, QC
Travel Requirements: Up to 100%
Posting Category/Function: Retail (Store Management / Corporate) & Store Management
Requisition ID: 307067

Contributes to the overall success of the Payments & Core Banking Engineering globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures

Is this role right for you? In this role you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Champions a high-performance environment and contributes to an inclusive work environment.

• Proactively provide guidance and recommendation on the software design.

• Collaborate with SMEs to understand Business Banking and Cash Management trends.

• Collaborate with cross functional team on the components to meet the performance requirements.

• Collaborates to provide estimation and break down of work to enable small and frequent releases to production.

• Actively participates in customer discovery and solution discovery sessions.

• Builds software solutions that meet the needs of stakeholders while focusing on continually reducing technical debt

• Sets up development environments necessary to build the entire solution.

• Participates in merging, integrating, versioning, promoting, code through environments and version control.

• Triaging and problem-solving incidents to restore services in production and with follow up on root cause / permanent fixes.

• Create, socialize, and implement on technical roadmaps.

• Coaches and mentors junior Engineers to support their career development and personal growth. 

• Provides expertise in the technologies and frameworks used to deliver on business objectives.

• Stays ahead of latest technologies, tools, patterns, best practices and brings them to the team for consideration.

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• A recognized degree in engineering, computer science, math or related discipline

• 3+ years of software development experience

• Have experience in systems design and a solid understanding of development, quality assurance and integration methodologies.

• Ability to communicate effectively with a software development team on tight deadlines

• Extensive experience in JAVA related technologies and frameworks (React JS, Next JS, Spring Framework, J2EE, JSP, JSF 2, JUnit, ANGULAR JS)

• Familiar with open-source DevOps tools (Bitbucket/GIT, Jenkins, Artifactory, Gradle, Docker)

• Solid understanding of Test Automation framework and tools

• 3 years+ experience developing microservices and micro frontends in Java

• 2 years+ of experience with Google Cloud Platform and/or Microsoft Azure.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

WHAT IS THE OPPORTUNITY?

The ideal candidate is passionate about information security and securing and protecting privileged accounts, credentials, and non-human access across tools, applications, and systems. As a Senior Cyber Security Analyst in the Identity Access Management (IAM) Team, you will work with the IAM Application Onboarding Team to integrate RBC applications onto IAM solutions (CyberArk, EntraID (Azure), SailPoint IIQ, ServiceNow, GDS, etc.). This process will require you to work with a wide range of technology and business stakeholders to implement IAM solutions.

WHAT WILL YOU DO?

• Work with business partners and application teams across RBC Enterprise to explain the onboarding process and document requirements.

• Work with business partners and application teams to ensure data remediation is completed including orphan, description clean-up, role creation, Segregation of Duties (Toxic Combination) policy creation in the IAM SailPoint Tool. 

• Provide Consultative services to ensure Privileged Access Management are in compliance with our standards within Global Cyber Security

• Identify and Report security risks in accordance with RBC Standards

• Participate in internal/external audits, establish, monitor, and coordinate action plans.

• Accountable for consultation and issue resolution as first point of inquiry/escalation and problem resolution for privileged provisioning/procurement activities.

• Participates in project planning and management activities across multiple efforts.

• Participate in all aspects of onboarding testing as requested by the onboarding team: This may include:

  • Test case scenarios creation and assisting with test case writing.

  • Assisting with FST, UAT, OAT, and PIV testing

• Provide support with tasks and ad hoc requests as required.

• Suggest/document solutions to improve the efficiency of the onboarding process.

• Willing to work UK times when demand arises.

What do you need to succeed?

Must-have

• 3 years of experience with IAM Solutions.

• 3-5 years of IAM experience with strong knowledge in Requirements methods: interviewing, data modeling, business process modeling, business object modeling and user interface design

• Hands-on with different requirement methodologies: methodology of Object Orientation, Use Cases, Unified Modeling Language, Agile and Waterfall approach.

• Experience with the IAM domain including related IAM controls and risk frameworks.

• Understanding of Cloud Identity as a service (IDaaS) for SaaS, PaaS and IaaS concepts

• Understanding of various technology platforms and application stack configurations (LDAP, Active Directory, ZVM, etc)

• Data analysis and reporting skills.

Nice-to-have

• Knowledge of Business line(s)’ business applications/ processes.

• Identity and access management provisioning and de-Provisioning

• CyberArk experience

• SailPoint IIQ experience

• Azure AD Experience

• IT Standards, Methodologies, CMM & audit requirements

• Authentication - SSO (Single Sign on), Multi-Factor Authentication

• Authorization (Role Based Access Authorization and Conditional Access Control)

• Familiar with Agile methodologies and tools including Jira, Confluence

• Professional certification(s) related to information security or information risk management such as CRISC, CISA, CISM, CISSP

Nice-to-Have Education:

• A Degree or Diploma in Computer Science, Information Security, Engineering or Management Information Systems

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work.

#LI-Hybrid

#LI-POST

#TECHPJ

Job Skills

Confidentiality, Cyber Security Management, Decision Making, Detail-Oriented, Encryption Software, Group Problem Solving, High Impact Communication, Information Security Management, Information Technology Security

Additional Job Details

330 FRONT ST W:TORONTO

TORONTO

Canada

37.5

Full time

TECHNOLOGY AND OPERATIONS

Regular

Salaried

2024-06-26

2024-09-06

What is the opportunity?

RBC Dominion Securities is a relationship-focused investment and wealth management firm that consistently ranks #1 in Canada. We are proud of our collaborative, supportive culture that enables success at every level and equips us to help our clients achieve their financial goals.

The RBC Dominion Securities branch located in Cranbrook, BC is looking for a resourceful, empathetic and collaborative individual to join our leading wealth management firm as an Administrative Assistant.

By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering efficient internal support, you will be invaluable in ensuring the Advisory team functions fluidly and that each member receives the assistance they need to perform at their best.

What will you do?

• Impact client experience through execution of client account administration, including account opening, account maintenance and efficient resolution of client request.
• Maintain existing client accounts and identify opportunities to contact clients. You will be responsible for managing timelines and key dates for accounts to help ensure clients feel supported by our team.
• Become well-versed in internal controls and industry regulatory requirements, ensuring client files and other necessary documentation is accurate, up-to-date and compliant.
• Respond to client inquiries in an understanding and time-efficient manner (account transactions, requests, account documentation, account reporting, etc.).
• Assist the Advisor team in welcoming and onboarding new clients.
• Leverage your passion for planning to coordinate and prepare meetings for Advisors with their clients/prospects.

What do you need to succeed?

Must-have

• Strong skills in working with various business applications/technology
• High level of time management and organization skills
• Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
• Exceptional verbal and written communication

Nice-to-have

• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH)
• Knowledge of RBC Dominion Securities’ systems and procedures
• Experience in the securities industry is an asset

What’s in it for you?

We thrive on the challenge to be our best, to think progressively to keep growing, and to work together to deliver trusted advice that will ultimately help our clients thrive and communities prosper. We care about each other and collectively work hard to reach our potential, make a difference to our communities, and achieve success that is mutual. You will also benefit from:

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• An opportunity to make a difference and have a lasting impact on the lives of others
• The chance to work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software

Additional Job Details

926 BAKER ST:CRANBROOK

CRANBROOK

Canada

37.5

Full time

WEALTH MANAGEMENT

Regular

Salaried

2024-08-27

2024-09-27

Provide telephone support to customers and promote a company's products and services. Use experience and extensive working knowledge of the job, policies and practices to perform daily tasks and various administrative and operational assignments.

What is the Opportunity?

The Creditor Customer Service Representative will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs. You will strive to constantly improve functions taking a client focused approach to effectively process client requests and provides advice and service solutions where appropriate regarding their credit insurance coverage on loans, lines of credit, mortgages and business loans. Your will retain the customers by showing the benefits and features of keeping their coverages. Your ability to provide superior customer service, build rapport and gain the clients’ confidence will be critical to your success

What will I do?

• Handling inbound calls and meeting customer expectations by providing them with information, understanding their needs, offering value-added solutions, seeking business opportunities and taking personal initiative to resolve their problems.
• Secures new business and/or retains existing business
• Ensure customers receive optimal service at a level that meets their needs, personally or by referring them to the appropriate partner (internally or externally)
• Takes ownership of client concerns, building ownership and accountability at first point of contact through client-focused behaviours, ensuring, when necessary, the escalation process is followed
• Process applicable paperwork for clients, ensuring accuracy and completeness of information.
• Meet monthly sales and retention goals

What do you need to succeed?

Must-have

• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
• Solid aptitude for listening, establishing rapport and finding the right solutions for customers
• Strong attention to detail and problem resolution skills
• Ability to navigate between multiple systems
• Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8:00am to 8:00 pm in order to better help our clients

Nice-to-have

• Sales experience and success in meeting and exceeding sales targets in a Contact centre environment

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options
• Work in a dynamic, collaborative, progressive, and high-performing team. By joining RBC Insurance, you also become part of a supportive, inclusive team that shares common values – including a fundamental respect for each other
• Leaders who support your development through coaching and managing opportunities
• Flexible work/life balance options
• Ability to make a difference and lasting impact

Job Skills

Customer Interactions, Customer Knowledge, Customer Needs, Customer Service, Customer Service Management, Insurance Products, Product Services, Sales, Sales Activities, Telephone-Based Customer Servicing

Additional Job Details

1 PLACE VILLE MARIE: MONTREAL

MONTREAL

Canada

37.5

Full time

INSURANCE

Regular

Salaried

2024-08-27

2024-09-30

09/12/2024

Address:

100 King Street West

Performs a variety of administrative and clerical tasks, financial and human resources administration and provides professional support to one or more Managers and their direct reports.  The role provides general offices services ensuring all administrative and operational processes and control standards are followed, while seeking to determine, develop, and participate in implementation of improvement opportunities, contributing to the effective and efficient operation of the business group.

• Manages regional mailbox and attends to all inquiries.
• Supports the development of tailored messaging, which may include writing, editing and distributing communications (e.g., correspondence, presentations, policies & procedures); Sends out floor communications as directed by the business.
• Validates Serraview floorplans (quarterly and as needed).
• Supports our Ontario Commercial Banking Hubs virtually; occasionally may require site visits to Hubs.
• Submits all BGIS tickets and works closely with our Workplace Associate and team.
• Completes daily walkthrough of our floors (morning and evening).
• Tail-end support for new hires.
• In charge of pass card requests & quarterly validation report.
• Equipment management for Ontario CCB teams.
• Processes invoices for payment in adherence with documented processes and guidelines and vendor agreements.
• Partners with other Administrative Assistants in Ontario and across Canada on various projects.
• Runs/audits/and distributes the HR movement reports, wireless reports, and all other ad-hoc reports for the business.
• Audits and tracks workstations, as required.
• In charge of assigning fixed desks and updating floor plans on Serraview.
• Works with internal partners to give access to employees to our booking tool; also, requests various workstations changes for the teams (fixed desk vs hoteling, etc).
• Supports the execution of strategic initiatives; includes tracking metrics and milestones.
• Builds effective relationships with internal/external stakeholders. 
• Analyzes data and information to provide insights and recommendations.
• Provides specialized and professional support to an executive and their senior managers within a large and diverse department or business group.
• Provides coaching and mentoring to more junior administrative assistants to support them in developing capability to carry out current job accountabilities.
• Supports the coordination and implementation of department events, when required.
• Develops and maintains a filing system; ensures business and operational reports, forms, and other documentation, paper or electronic, are readily available.
• Supports the development of tailored messaging, which may include writing, editing and distributing communications (e.g., correspondence, presentations, policies & procedures).
• Responds to and resolves escalating inquiries.
• May support some client facing Team Leads with expenses, travel, and attestations.
• Liaises with internal business units and external vendors and participates in the local coordination and implementation of premises and building related matters including incoming / outgoing staff and contractors, relocations, office planning and new furniture requirements while ensuring minimal interruptions to business operations.
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Collaborates with internal and external stakeholders in order to deliver on business objectives.
• Organizes work information to ensure accuracy and completeness.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 3-5 years of experience in an administrative/professional support function and post-secondary degree in related field of study desirable.
• Specialized knowledge.
• Excel skills - Excellent.
• Verbal & written communication skills - Excellent.
• Organization skills - Excellent.
• Collaboration & team skills - Excellent.
• Data, analytical and problem solving skills - Excellent.