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Overview

Overview

As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  

IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

 
DO YOU HAVE THE SKILLS
 We would love to work with you if you have:
 

• Experience in the securities industry
• Already or willing to become duly registered as an Investment Representative (IR) with CIRO
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

 
WHAT’S IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Overview

Overview

Overview

Overview

Overview

Overview

Reporting directly to the Warehouse Manager, the Warehouse Senior Supervisor will focus on providing strategic leadership and guidance on continuous improvement and change management initiatives; act as key liaison with Union; create manpower plans based on projected volumes and standardize operational processes. This position plans, organizes, directs, and manages a team of supervisors and works closely with management to identify opportunities for operational improvements. This is a full-time permanent position. Wednesday-Friday 4:00pm-4:00am.

*Flexibility to work on weekends/evening shift is required as business operations are 24 hours a day, 7 days a week

Salary: $76,265-$95,330

* Salary offers will vary commensurate with experience, education, skills, and training.

We support and care for our employees and their families by providing:

• Vacation upon hire

• Generous and complete benefit coverage with group insurance

• Group retirement plan with employer contribution

• Telemedicine and assistance program for employees and their families

• Employee Share Ownership Plan with an employer match

• Paid Parental Leave program

• Paid time off: Sick days, floater days and volunteer day off

• Opportunity to contribute to a collective RRSP & TFSA

• Training and development programs

• Organized activities for employees and their families  

• Advantageous discounts on Saputo products

• On-site physiotherapy

How you will make contributions that matter:

• Provide leadership, direction and guidance to warehouse Supervisors and personnel.

• Plans and implements the efficient and effective utilization of manpower, equipment, and resources.

• Problem solve, negotiate, and address staff challenges; Management of labor planning.

• Interview, select, coach, train, manage, and appraise the performance of warehouse personnel.

• Responsible for weekly labor financials, inventory action plans and preparing variance reports

• Assist in implementing and driving the culture of collaboration between floor employees and management and drive employee engagement.

• Establish and implement KPI tracking and baseline standards

• Review and improve SOP’s and training documentation and provide oversight in the standardization of processes.

• Key liaison for union business and representing business at quarterly joint labor management meetings

• Ensures that safe conditions always exist within the work environment; takes appropriate and effective measures to provide for the health and safety of employees.

• Develops and fosters strong and effective functional and cross-functional teams.

• Ensures the efficient and effective operation of the Warehouse with a view to ensuring that each customer’s needs are met.

• Prepares and completes communication reports, measurement reports, schedules, forms, and other documentation as required and in a timely fashion.

• Administration of the Collective Agreement and Company Policies and Procedures.

• Assists with preparation of department budget, monitors and controls costs.

• Ability to Develop, Implement and track KPI’s on warehouse activities.

• Drive and deliver positive change within the workplace.

• Develop warehouse operations policies and procedures and communicate this information to employees.

• Undertakes other functions as required.

You are best suited for the role if you have the following qualifications:

• 4+ years of progressively responsible experience in facility or warehouse operations are preferred.

• Proficient in the use of Microsoft Office packages and in particular, Excel

• Post-Secondary education in Logistics, business, transportation or warehousing preferred.

• Proven Continuous Improvement experience, implementation & understanding of its concepts .

• Experience in food safety in production facilities and knowledge of GMP.

• Sound communication and interpersonal skills.

• Strong organizational and analytical skills with experience in financials and budget management

• High level of self-motivation and initiative.

• Knowledge and experience of applicable regulations, health and safety, public safety and security, food safety, administration and management, transportation principles and methods, change management principles and methods, personnel and human resources, labor relations, financials, customer and personal service, English language, other languages as required, and production and processing.

• Work values:  develop and maintain working environments that are health and safety conscious, lead by example and offer supportive management, and empower employees to provide service to others and work with co-workers in a friendly environment and foster the Saputo culture.

• Strong interpersonal skills and the ability to develop and motivate a team.