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What is the opportunity?

RBC Dominion Securities is a relationship-focused investment and wealth management firm that consistently ranks #1 in Canada. We are proud of our collaborative, supportive culture that enables success at every level and equips us to help our clients achieve their financial goals.

The RBC Dominion Securities branch located in Cranbrook, BC is looking for a resourceful, empathetic and collaborative individual to join our leading wealth management firm as an Administrative Assistant.

By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering efficient internal support, you will be invaluable in ensuring the Advisory team functions fluidly and that each member receives the assistance they need to perform at their best.

What will you do?

• Impact client experience through execution of client account administration, including account opening, account maintenance and efficient resolution of client request.
• Maintain existing client accounts and identify opportunities to contact clients. You will be responsible for managing timelines and key dates for accounts to help ensure clients feel supported by our team.
• Become well-versed in internal controls and industry regulatory requirements, ensuring client files and other necessary documentation is accurate, up-to-date and compliant.
• Respond to client inquiries in an understanding and time-efficient manner (account transactions, requests, account documentation, account reporting, etc.).
• Assist the Advisor team in welcoming and onboarding new clients.
• Leverage your passion for planning to coordinate and prepare meetings for Advisors with their clients/prospects.

What do you need to succeed?

Must-have

• Strong skills in working with various business applications/technology
• High level of time management and organization skills
• Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
• Exceptional verbal and written communication

Nice-to-have

• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH)
• Knowledge of RBC Dominion Securities’ systems and procedures
• Experience in the securities industry is an asset

What’s in it for you?

We thrive on the challenge to be our best, to think progressively to keep growing, and to work together to deliver trusted advice that will ultimately help our clients thrive and communities prosper. We care about each other and collectively work hard to reach our potential, make a difference to our communities, and achieve success that is mutual. You will also benefit from:

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• An opportunity to make a difference and have a lasting impact on the lives of others
• The chance to work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software

Additional Job Details

926 BAKER ST:CRANBROOK

CRANBROOK

Canada

37.5

Full time

WEALTH MANAGEMENT

Regular

Salaried

2024-08-27

2024-09-27

Provide telephone support to customers and promote a company's products and services. Use experience and extensive working knowledge of the job, policies and practices to perform daily tasks and various administrative and operational assignments.

What is the Opportunity?

The Creditor Customer Service Representative will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs. You will strive to constantly improve functions taking a client focused approach to effectively process client requests and provides advice and service solutions where appropriate regarding their credit insurance coverage on loans, lines of credit, mortgages and business loans. Your will retain the customers by showing the benefits and features of keeping their coverages. Your ability to provide superior customer service, build rapport and gain the clients’ confidence will be critical to your success

What will I do?

• Handling inbound calls and meeting customer expectations by providing them with information, understanding their needs, offering value-added solutions, seeking business opportunities and taking personal initiative to resolve their problems.
• Secures new business and/or retains existing business
• Ensure customers receive optimal service at a level that meets their needs, personally or by referring them to the appropriate partner (internally or externally)
• Takes ownership of client concerns, building ownership and accountability at first point of contact through client-focused behaviours, ensuring, when necessary, the escalation process is followed
• Process applicable paperwork for clients, ensuring accuracy and completeness of information.
• Meet monthly sales and retention goals

What do you need to succeed?

Must-have

• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
• Solid aptitude for listening, establishing rapport and finding the right solutions for customers
• Strong attention to detail and problem resolution skills
• Ability to navigate between multiple systems
• Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8:00am to 8:00 pm in order to better help our clients

Nice-to-have

• Sales experience and success in meeting and exceeding sales targets in a Contact centre environment

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options
• Work in a dynamic, collaborative, progressive, and high-performing team. By joining RBC Insurance, you also become part of a supportive, inclusive team that shares common values – including a fundamental respect for each other
• Leaders who support your development through coaching and managing opportunities
• Flexible work/life balance options
• Ability to make a difference and lasting impact

Job Skills

Customer Interactions, Customer Knowledge, Customer Needs, Customer Service, Customer Service Management, Insurance Products, Product Services, Sales, Sales Activities, Telephone-Based Customer Servicing

Additional Job Details

1 PLACE VILLE MARIE: MONTREAL

MONTREAL

Canada

37.5

Full time

INSURANCE

Regular

Salaried

2024-08-27

2024-09-30

09/12/2024

Address:

100 King Street West

Performs a variety of administrative and clerical tasks, financial and human resources administration and provides professional support to one or more Managers and their direct reports.  The role provides general offices services ensuring all administrative and operational processes and control standards are followed, while seeking to determine, develop, and participate in implementation of improvement opportunities, contributing to the effective and efficient operation of the business group.

• Manages regional mailbox and attends to all inquiries.
• Supports the development of tailored messaging, which may include writing, editing and distributing communications (e.g., correspondence, presentations, policies & procedures); Sends out floor communications as directed by the business.
• Validates Serraview floorplans (quarterly and as needed).
• Supports our Ontario Commercial Banking Hubs virtually; occasionally may require site visits to Hubs.
• Submits all BGIS tickets and works closely with our Workplace Associate and team.
• Completes daily walkthrough of our floors (morning and evening).
• Tail-end support for new hires.
• In charge of pass card requests & quarterly validation report.
• Equipment management for Ontario CCB teams.
• Processes invoices for payment in adherence with documented processes and guidelines and vendor agreements.
• Partners with other Administrative Assistants in Ontario and across Canada on various projects.
• Runs/audits/and distributes the HR movement reports, wireless reports, and all other ad-hoc reports for the business.
• Audits and tracks workstations, as required.
• In charge of assigning fixed desks and updating floor plans on Serraview.
• Works with internal partners to give access to employees to our booking tool; also, requests various workstations changes for the teams (fixed desk vs hoteling, etc).
• Supports the execution of strategic initiatives; includes tracking metrics and milestones.
• Builds effective relationships with internal/external stakeholders. 
• Analyzes data and information to provide insights and recommendations.
• Provides specialized and professional support to an executive and their senior managers within a large and diverse department or business group.
• Provides coaching and mentoring to more junior administrative assistants to support them in developing capability to carry out current job accountabilities.
• Supports the coordination and implementation of department events, when required.
• Develops and maintains a filing system; ensures business and operational reports, forms, and other documentation, paper or electronic, are readily available.
• Supports the development of tailored messaging, which may include writing, editing and distributing communications (e.g., correspondence, presentations, policies & procedures).
• Responds to and resolves escalating inquiries.
• May support some client facing Team Leads with expenses, travel, and attestations.
• Liaises with internal business units and external vendors and participates in the local coordination and implementation of premises and building related matters including incoming / outgoing staff and contractors, relocations, office planning and new furniture requirements while ensuring minimal interruptions to business operations.
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Collaborates with internal and external stakeholders in order to deliver on business objectives.
• Organizes work information to ensure accuracy and completeness.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 3-5 years of experience in an administrative/professional support function and post-secondary degree in related field of study desirable.
• Specialized knowledge.
• Excel skills - Excellent.
• Verbal & written communication skills - Excellent.
• Organization skills - Excellent.
• Collaboration & team skills - Excellent.
• Data, analytical and problem solving skills - Excellent.

08/29/2024

Address:

428, rue Lafontaine

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $44,000.00

09/19/2024

Address:

100 King Street West

Performs a variety of administrative and clerical tasks, financial and human resources administration and provides professional support to one or more Managers and their direct reports.  The role provides general offices services ensuring all administrative and operational processes and control standards are followed, while seeking to determine, develop, and participate in implementation of improvement opportunities, contributing to the effective and efficient operation of the business group.

• Supports the execution of strategic initiatives; includes tracking metrics and milestones.
• Builds effective relationships with internal/external stakeholders. 
• Analyzes data and information to provide insights and recommendations.
• Leads the planning, coordinating and implementing department events.
• Provides specialized and professional support to an executive and their senior managers within a large and diverse department or business group.
• Coordinates and monitors budgets and reporting on results vs. budget.
• Manages and monitors calendars and upcoming events. Dispatches meeting invitations, books meeting rooms and arranges for resources and other requirements in support of smooth and efficient meeting facilitation. Supports the coordination and implementation of department events.
• Develops and maintains a filing system; ensures business and operational reports, forms, and other documentation, paper or electronic, are readily available.
• Supports the development of tailored messaging, which may include writing, editing and distributing communications (e.g., correspondence, presentations, policies & procedures).
• Dispatches outgoing communications. Answers central phone line, responding to and resolving/escalating inquiries.
• Processes invoices for payment in adherence with documented processes and guidelines and vendor agreements
• Prepares and logs departmental expense claims and reports.  Tracks expenses to ensure they stay within budget.
• Makes travel arrangements, booking flight/hotel reservations as needed.
• Liaises with internal business units and external vendors and participates in the local coordination and implementation of premises and building related matters including incoming / outgoing staff and contractors, relocations, office planning and new furniture requirements while ensuring minimal interruptions to business operations.
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Coordinates training requirements for staff (research, booking, cancellations, confirmations, etc.).
• Collaborates with internal and external stakeholders in order to deliver on business objectives.
• Support
• Organizes work information to ensure accuracy and completeness.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 3-5 years of experience in an administrative/professional support function and post-secondary degree in related field of study desirable.
• Verbal & written communication skills - Strong.
• Organization skills - Strong.
• Technical Proficiency - Strong
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.
• MS office, Excel, PowerPoint - Strong

Note: This role is 4 days in the office + 1 day remote.

$37,500.00 - $69,500.00

Affiliation: ATU 279

Salary Information: Training rate is 50% of full-time Bus Operator wage rate ($17.178/hr) (2024 Rates of Pay)

Note: Rates of pay after successful completion of training are as follows:

• 1st - 8th month - 85% of Bus Operator rate ($29.203/hr)
• 9th - 16th month - 90% of Bus Operator rate ($30.920/hr)
• 17th - 24th month - 95% of Bus Operator rate ($32.638/hr)
• After 24 months - Full Bus Operator rate ($34.356/hr) (2024 Rates of Pay)

Location: Transit Service, 1500 St.Laurent 
City: Ottawa, ON 
Job Category: Bus Operator; Transportation
Application Close: 30/09/2024

WHAT YOU NEED TO KNOW

• Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.       
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.  
• Driver’s License Requirement: A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with 0 demerit points accumulated to the City of Ottawa’s satisfaction. 
• Must be able to work shifts, weekends and statutory holidays at a variety of locations.; Additional vacancies may occur during the competition process

• Must be able to pass the Ministry of Transportation of Ontario (MTO) medical exam required to obtain a class "C" license prior to hire.

• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Application Close: 08/10/2024

WHAT YOU NEED TO KNOW

• Language Requirement: Various Language Requirements       
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction. 
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

** This posting is for one (1) Temporary Full-Time position that may continue until July 22, 2026 **

The Desktop Analyst would be responsible for providing on-site technical support and maintaining the end-user computing environment within the organization. This includes installing, diagnosing, repairing, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem issues in person, by remote tools, by telephone, or via chat in a timely and accurate fashion, and provide end-user assistance where required. 

The successful candidate will exercise a strong level of technical and customer service skills to perform the following duties:

• Install, configure, move, and maintain Windows-based workstations and related hardware.
• As part of the yearly lifecycle program, perform hardware upgrades and maintenance as needed.
• Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents.
• Collaborate with team members to manage and troubleshoot Microsoft M365 applications, including Microsoft Office, Exchange, SharePoint, and Teams.
• Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
• Ensure the security and compliance of all computer systems within the organization.
• Research solutions through internal and external knowledgebase as needed.
• Collaborate with higher Tier level support analysts to ensure efficient operation of the organizations’ end-user computing environment.
• Participate in IT projects as required.
• Liaise with third-party support and equipment vendors, as needed.
• Contribute to technician knowledgebase by creating support documents as needed.
• Participate in on-call rotation schedule to provide support outside of regular business hours
• Perform other related duties as required.

Qualifications

• Completion of the twelfth (12th) school grade, or GED, supplemented b y a relevant computer certificate program from a recognized Community College or Technical Institute. Demonstrated experience providing excellent customer service skills are required.
• CompTIA A+ certification.
• ITIL certification is considered an asset.
• Excellent technical knowledge of Microsoft products including – Windows10/11, M365 Apps for Business, OneDrive, etc.
• Strong ability to diagnose problems and perform repairs on end-user IT assets including desktops, laptops, Surfaces and Rugged mobile equipment.
• Strong support experience with Mobile IT equipment in vehicles (Ex. Panasonic Toughbooks, Portable Printers, LTE Vehicle routers, LPR and Cameras)
• Working knowledge of mobile devices (IPAD, iPhone, etc.)
• Able to read and understand technical manuals, procedural documentation, and other guides.
• Strong oral and written communication skills
• Strong customer-service orientation with the ability to present ideas in user-friendly language.
• Effective interpersonal skills and relationship-building skills.
• Analytical and problem-solving abilities, with keen attention to detail.
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to work with a minimum amount of supervision and consistently meet deadlines.
• Lifting and transporting of heavy to moderately heavy objects (ie: computers and peripherals).
• Must possess a Class 5 Driver’s license and able to provide own transportation. Must be willing to obtain and provide proof of business related public liability and damage issuance of at least $1,000,000.   

Hours of Work:  33.75 hours per week, Monday – Friday. On-call duties during off hours may apply. Hours of work may be subject to the terms and conditions of variable hours of work program. The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the COE/Civic Service Union 52 Collective Agreement and the incumbent will be notified in advance. 

Salary Range:  21M, Salary Grade: $34.31 - $43.09 (Hourly) $2,315.90 - $2,909.10 (Bi-Weekly) $60,445.64 - $75,927.90 (Annually) 
                          The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton. 

General:

• The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
• We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
• Please include a current resume and covering letter with your online application.
• The option to work remotely is not available at this time.
• Applicants may be tested.
• As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance, Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced security Re-Clearances at scheduled intervals or in any other circumstances, exigent of otherwise, as required by Human Resources Division. 

The Province of Alberta is a party to the federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility Agreement with British Columbia, and the New West Partnership with British Columbia and Saskatchewan.  All of these agreements promote labour mobility between the provinces.  Applicants may obtain information regarding recognition of extra-provincial credentials at www.tilma.ca.

HR Technician: CS 

Classification Title: Computer Support Technician
Posting Date: Aug 27, 2024
Closing Date: Sep 3, 2024 11:59:00 (MST)
Number of Openings (up to): 1 - Temporary Full-time
Union: CSU 52
Department: Edmonton Police Service
Work Location(s): Police Headquarters, 9620 - 103A Ave Edmonton T5H 0H7

Job Summary:

Working collaboratively within their team and system-wide, the incumbent sorts and packs deliveries, assists the Driver in loading and unloading the delivery truck and helps the Shipping Clerk II with specified supervisory tasks. As required, the incumbent prepares print orders, and advises on production and formatting (set up and image enhancement).  The incumbent maintains stationery stock and general supplies, and receives and delivers requests for same.  Assignments are received from a superior or directly from other branches or divisions.    The incumbent represents the Library’s vision, mission and values by demonstrating and modeling conduct that reflects the library’s policies and procedures.

Job Requirements:

Education/Qualifications:

• Completion of the twelfth school grade including or supplemented by training in duplicating and reproduction equipment operation, plus some experience in the operation of equipment and printing production formats, and shipping and receiving work, OR equivalent combination of training and experience.

Knowledge, Skills & Abilities:

• Considerable knowledge of shipping-receiving methods and procedures, regulations, laws, and dispatch times
• Considerable knowledge of the operation, adjustment, set up and maintenance of fully automated duplicating equipment.
• Working knowledge of the papers and supplies used in various types of duplicating and reproduction processes.
• Working knowledge of routine filing, sorting, name and number checking and other related clerical tasks.
• Working knowledge of commonly used printing production formats; principles and accepted practices of form layout and design.
• Ability to exercise some independence of judgment in planning work schedules, and solving work problems within the context of well defined procedures or according to precedents.
• Ability to provide information regarding such items as commonly used printing production formats, work schedules, methods, materials, or costs.
• Ability to understand and carry out oral instructions effectively.
• Considerable mechanical aptitude.

Affiliation: CUPE 391
Employment Type: Regular Full-Time
Salary: $27.04 to $31.66 per hour 
Work Schedule: 

Monday to Friday 7:30am – 4:00pm

Note: Work schedules may change with reasonable notice

Closing date: Monday, September 2nd, 2024 at 11:59pm

Hourly Rate/Salary: $ 64,463.00 - $ 85,952.00
Hours of Work: 35 
Work Location: Mavis North, Enforcemnt/C Stor 
Organization Unit: TBD
Department/Division/Section: CPS/Corporate Services Dept , CPS/Enforcement Division , Parking Enforcement 
Non-Union/Union: CUPE 

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online. 

All personal information is collected under the authority of the Municipal Act.