Weekly Hours: 37.33 

Closing Date: 12/10/2024 

The Collections Operations West team is responsible for supporting Canadian Blood Services by providing administrative support to all program activities within the Supply Chain Team.  The Program Clerk will provide support in accordance with all regulations, standards and good manufacturing practice. 

In this role, you will be responsible for administrative support to all program activities within the Supply Chain Team. You will support in accordance with all regulations, standards and good manufacturing practices.

Formula for success

• Data entry and database maintenance.
• Maintaining accurate records .
• Filing. 
• Paying invoices.
• Clerical tasks for other departments as assigned.
• Performs other related duties as required.

Desired skills and education

• Completion of a secondary school program
• Minimum of two years of recent related office or administrative experience
• Experience with Document Management would be an asset.
• Proficiency in the use of personal computers within a Windows operating system. Intermediate skill level required, using M365 applications such as Microsoft Word, Excel, SharePoint and Outlook software
• Effective communication and interpersonal skills, being able to exercise sound judgment, tact and discretion when dealing with others
• Strong communications skills, both verbal and written, in English are required
• Ability to develop and maintain professional working relationships within a team environment as well as with departmental staff, management, volunteers and customers
• Excellent customer service skills are critical, including effective listening skills and the ability to respond effectively
• Strong organizational and time management skills, being able to manage multiple tasks and competing priorities within short timelines
• Exceptionally strong attention to detail in all aspects of work

What we offer you

• Percentage in lieu for vacation and paid holiday's.
• Pension Plan.
• Employee discounts, wellness program, and much more.

What you can expect 

• This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location at least 50% of the time/days of the week if tasks permit. 
• Shifts for this role are Monday to Thursday 8am-4pm.
• Physical requirements for the role include the ability to lift weights up to 10 kgs (22 lbs).

Application deadline: Posted until filled 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Application deadline: 2024-12-08 
Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

• Deliver exceptional customer service
• Complete all training, learning products and sharing knowledge
• Participate in general store upkeep including restocking, seasonal changeover, inventory, pricing and signing
• Handle cash & credit transactions

What you’ll do

The Personalization Pod team at Canadian Tire is an agile, customer-focused team that relies on data for marketing efforts in order reach out to customers on a more personal level. We are seeking a Marketing Specialist to join our team. Reporting to the Manager, Personalization Lifecycle, the Marketing Specialist will primarily be responsible for planning, executing, and reporting on customer focused campaigns. This position is key to supporting efforts to increase loyalty engagement across Canadian Tire.

• Draft detailed marketing plans with clear objectives and requirements

• Work closely with data analysts on the team to identify target audience segments and establish communication strategies to effectively reach them

• Liaise with cross-functional teams for campaign planning, creation of assets, and execution of key marketing campaigns

• Build out app campaigns such as push notifications, popups, and content cards, monitor campaign metrics and modify as necessary

• Measure the success of marketing campaigns by analyzing metrics, identifying trends, and opportunities for improvements

• Ensure generated insights meet standards of analytical and statistical rigour, highlighting gaps where necessary

• Build and communicate reports on marketing efforts and campaigns providing data-driven insights, key learnings and next steps

• Identify and troubleshoot issues as they arise with an entrepreneurial mindset, and provide scalable resolution with follow-through

• Work on ad-hoc projects that leverage multiple internal and external sources of data such as sales, digital analytics, loyalty, etc.

What you bring

• B.S. in Marketing, Business, or a related field

• 2+ years of relevant work experience

• Proven experience in marketing campaign planning, design and execution

• Knowledge of customer segmentation and targeting strategies

• Proficiency with Braze or similar customer engagement platforms

• Strong analytical skills with the ability to interpret data and generate actionable insights

• Excellent communication skills for effective collaboration with design teams and stakeholders.

• Detail-oriented with strong organizational skills to manage multiple projects simultaneously.

• Familiarity with digital marketing metrics and analytics tools, and ability to create compelling reports and presentations on campaign performance

• Experience working with cross-functional teams in a fast-paced environment.

• Strong ability to adapt to rapid changes in project requirements and priorities

• Experience with visualization platforms such as Looker or Google Data Studio is a plus

• Knowledge of SQL and Python is a plus

Hybrid   

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team. 

The primary focus of the Banking Customer Service Representative is to provide outstanding customer service and be responsible to open products and services for new and existing clients without lending requirements by engaging clients in conversation and explore potential opportunities to provide a full-service solution.

Areas of focus

Customer Service. Sales. Financial knowledge sharing. Process & operations. Reporting

• Deliver outstanding customer experiences at every interaction and complete plans to continuously build the client experience, in line with CWB’s brand promise. Provide full-service solutions for clients with the view to be every client’s primary financial partner. Redefining their banking experience into something memorable, exciting and financially satisfying.

• Proactively identifying customer needs to uncover opportunities to be crucial to their financial success through referrals to Account Managers.

• Testing your accuracy and attention to detail with large volumes of transactions, cash handling, inquiries, and interactions.

• Exercising your financial insight – helping clients understand banking products in a way that promotes passion and true comprehension.

• Learning and growing your knowledge in a way that contributes to your branch’s success.

• Spreading positive vibes and collaborating with a team you’re proud to be a part of.

Who we’re looking for & what you’ve done

Some post-secondary classes and ideally one year of customer service experience coupled with a strong desire and commitment to learn and grow a career in the financial sector!

Why work with us?

Your success is our obsession! And our award-winning culture & benefits back it up. 
 
Proudly recognized by Great Place to Work® in 2024 as one of Canada’s top 50 Best Workplaces & member of Waterstone Human Capital’s Most Admired Corporate CulturesTM Hall of Fame.  

Wellness matters. We offer an award-winning benefits package that includes: 

• Hybrid work environments 

• Everyday flexibility 

• Generous company-funded health coverage 

• Health care spending account 

• A flexible wellness program 

• generous time-away options to unplug, rest & recover  

Career development. We commit to our employees’ development and help them reach their professional goals with: 

• Organization wide coaching services 

• Mentorship 

• Education support & training programs  

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.  

#LI-JL1

Closing Date:

* Position closes at 12:01am on the close date identified below.

12/2/2024

The Inside Sales Representative is a vital member of our Inside Sales team. You have the privilege of building strong relationships with each customer and are the primary point of contact for establishing orders for delivery. You work closely with our Outside Sales team and the Warehouse team to ensure that deliveries are fulfilled and communicated correctly to everyone involved in the shipping process.

What are the benefits for you?

• Normal opening hours Monday to Friday
• Full benefits with fully Company paid premiums for the basic kit from the first day of employment
• Professional development and training opportunities
• Life, Disability and Wellness Insurance Program
• Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
• Paid vacation and sick leave, and a day off on your birthday!
• Bonus programs that include annual performance bonuses and a profit sharing plan
• Employee discounts on top brands of plumbing and HVAC/R products
• Tuition reimbursement for employees
• Employee Referral Program
• Reimbursement of safety shoes

What you will do:

• Assume responsibility for order processing, which includes proposing pricing within established margins, sourcing additional products and creating purchase orders
• Enter quotes and orders into the system accurately and in a timely manner
• Ensure accuracy in pricing, inventory and order information provided to customers
• Establish and maintain relationships with new and existing customers via telephone or email with the goal of driving additional sales
• Prepare quotes and process orders on behalf of outside sales staff
• Respond to customer requests promptly
• Achieve sales targets set by management by promoting or upselling products
• Adhere to the Company's safety policies and regulations
• Provide warehouse support

What you will bring:

• Minimum 3 years experience in sales
• Experience with heating, refrigeration and ventilation products or a related field
• Any combination of relevant experience may be considered.
• DEC in building mechanics or DEP and heating (an asset)
• General computer skills, including Microsoft Office
• Knowledge of the AS400 system, an asset
• High level of commitment to providing exceptional customer service
• Proven initiative and ability to work independently and in a collaborative team environment
• Strong organizational skills with respect to prioritizing and completing multiple tasks on a regular basis

Safe Step Walk-In Tub Company (a Ferguson company) has experienced unprecedented growth. It has been overly committed to providing our customers with the industry-leading safety, comfort, and independence they deserve. As the nation’s top walk-in tub/shower company, our products are made to the highest manufacturing standards, and our customer service is unmatched. We call it the Safe Step Difference. 

If you’re considering investing in your future, look no further to discover why the Safe Step Walk-In Tub Company is the only choice. We purposely employ dedicated team members who naturally desire to provide life-changing service to our customer base across the US and Canada. Every day, we do our best to give our best to those deserving of the same. 

We seek top talent to process inbound telephone calls and respond instantly to internet leads, setting in-home sale appointments for our Safety Specialists. Inbound phone calls and outbound call responses to internet leads are the first step to create sales opportunities and ultimately helping seniors retrofit their homes to age in place. If you are hard-working, dedicated, and thrive in a fast-paced environment, Safe Step Tub Inc. is an ideal place for you. Apply today! 

What’s in it for you?

• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC products
• Education reimbursement for employees
• Employee referral program

What you will do:

• Assists customers with detailed pricing proposals/quotes for products and services projects.
• Supports new sales opportunities through bid monitoring, prospecting and project research.
• Follow a systematized sales process designed to convert leads into in-home sales opportunities by listening, understanding the consumer’s needs, asking probing questions, overcoming objections, and securing details to aid in the eventual sale.
• Provides and develops documentation for customers to look at product information and solutions. Provide product and technical information to outsides sales to support generation of sales into the utility segment.
• Make a high volume of outbound phone calls to consumers who submitted a web form for information on our products with the intention of scheduling an in-home sales visit for the Sales Closer. Occasionally receives inbound phone calls for the same purpose.
• Communicates with internal and external resources, providing customer service and completing quotations, fulfilment of demand, ensuring on-time delivery of orders, providing engineering support, and troubleshooting other customer problems.
• Fulfills Sales Support activities for the Order to Invoice process, owning the customer interface for quality processes: corrective actions, Field Quality Reports.
• Adhere to Company compliance and Health Safety and Environment (HSE) policies, procedures, and requirements
• Regular and reliable attendance
• All team members work one weekend per month in rotation.
• Other duties as assigned

What you will bring:

• Experience working in a modern (automated) contact center is a must with an emphasis on consultative sales or lead-generation.
• Ability to collaborate with others and understand geography and lead-setting skills. 
• Proven track record of success in selling over the phone, consultative sales, lead setting, or other relevant contact center experience.
• Exhibits superior technical skills and ability to task switch between omni channel contact center software, a CRM, mapping tools, the Microsoft Office suite, and other cloud-based tools.
• Has excellent verbal communications skills, strong grammar, spelling and written skills, and a strong understanding of North American geography.
• Comfortable with receiving coaching in an individual or team setting and having your work product evaluated in real time.
• Willingness to thrive in a remote work situation where your contact with colleagues is 100% via video conference, instant messaging, and phone.
• Ability to multi-task across multiple software platforms during your workday.

Salary Range: $23.00 - $26.00 per hour

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Reporting to the Warehouse Manager this position oversees the accuracy of inventories for product in stock, in transit, outbound, and inbound.  Identifies and corrects inventory issues and ensures customer orders are accurately filled and specific shelf-life requirements are met by performing the following duties under direction of the Department Manager and in coordination with the warehouse team. This is a full-time permanent position at our Port Coquitlam Facility.

Schedule:  Monday to Friday 5:30am to 2:00pm

Salary range: $52,730 - $69,230 Annually

We support and take care of our employees and their families by offering :

• Vacation upon hire

• Generous and complete benefit coverage with group insurance

• Group retirement plan with employer contribution

• Telemedicine and assistance program for employees and their families

• Employee Share Ownership Plan with an employer match

• Paid Parental Leave program

• Paid time off: Sick days, floater days and volunteer day off

• Opportunity to contribute to a collective RRSP & TFSA

• Training and development programs

• Organized activities for employees and their families  

• Advantageous discounts on Saputo products

How you will make contributions that matter:

• Partner closely with the warehouse team to ensure warehouse inventory tasks are effectively monitored and managed.

• Manage inventory control activities to include identifying, investigating, and resolving inventory discrepancies.

• Monitor and manage goods receipt zones as well as aged pick and put away tasks.

• Coordinates and performs cycle counting.  Monitors and revises all aspects of cycle counting as needed.  Maintains accurate records.                                         

• Reviews daily reports for accuracy.  Plan & adjustment for errors, damaged items and notifies management. Maintains communication with customer service.                                              

• Adjusts inventory files as needed.  Issues documentation i.e., adjustments to the applicable departments and maintains updated files of all transactions.

• Ensure inventory management system accuracy.

• Monitor in-transit inventory.

• Performs all end of month adjustments, duties, and inventory procedures.

• Prepares various reports at the end of each accounting period. 

• Assists with annual inventory counts.

• Remains approachable and accessible to team members.

• Demonstrates professionalism, positively represents and always promotes Saputo culture.  Maintains confidentiality.

• Demonstrates prompt and regular attendance.

• Responsible for understanding and complying with the Current Good Manufacturing Practices and Food Safety guidelines to ensure that quality food products are handled accordingly in a sanitary production environment and delivered with superior protection to our customers and consumers.

• Supports Saputo’s commitment to preserve the environment by following all established policies and procedures related to such preservation.  Reports any identified concerns regarding potential hazards to the environment. 

• Demonstrates safe and quality conscious work habits and follows all company policies and procedures.

• Keeps equipment and work area clean and orderly.  Assists others as needed.

• Attend training sessions required to ensure system and process proficiency.

• Adhere to the Saputo code of ethics and actively apply the Saputo values.

• Work together professionally in a team environment with coworkers and other department personnel.

• Performs other duties as requested, directed or assigned.

You are best suited for the role if you have the following qualifications:

• 2+ years in a warehouse inventory role, directly in a warehouse, logistics, or distribution center environment.

• Strong knowledge of inventory location managed warehousing operations

• Knowledgeable with Inventory Management System

• Computers & related technology proficiency – Word processing, reports (Excel) presentation, troubleshooting

• Demonstrates exceptional attention to detail.

• Ability to prioritize responsibilities and multi-task in a fast-paced environment.

• Ability to adapt to changing organizational and operational needs.

• Ability to effectively communicate both verbally and written.

• Strong organizational and time management skills.

• Knowledge of Saputo customer base and Dairy Products industry an asset.

• Ability to work without direct supervision