10058 Jobs Found

Customer Service Agent Full-time Job

City Of Ottawa

Customer Service   Ottawa
Job Details

Application Close: 31/12/2024

This list will be used to staff current and ongoing requirements for up to one year from the closing date of this competition.

JOB SUMMARY

The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. The Counter Services team responds to community needs through the provision of optimum client service delivery employing a centralized one-stop approach. Counter Services consists of seven Client Services Centres and three Provincial Offences offices, which offer a variety of services such as pet registrations, marriage ceremonies, payment intake, parking permits and provincial court services to name a few. Counter Services staff process over 250,000 transactions and handle over $190 million in revenue per year for the City. 

You are responsible for providing information and customer service for a wide range of municipal and provincial services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a ServiceOttawa Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by in-person and including electronic/web, email and phone in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where required. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.

You are also responsible for determining the course of action for parking ticket resolution in accordance with the First Attendance Facility policy/procedures, and service standards set within the Branch.  

EDUCATION AND EXPERIENCE

Completion of Grade 12

Post-secondary education and/or training related to Customer Service is an asset

Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations 

KNOWLEDGE

  • Knowledge of customer service delivery mechanisms, practices and strategies to resolving customer related complaints
  • Computer literacy in MS Office Suite, internet/intranet and job specific programs such as ICON, IP360, Dynamics, Liberty Recording System, LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, H2O, ACTIVENet, PRESTO, SAP, VSTATS, etc.
  • Knowledge of provincial legislation & regulations, corporate policies & procedures along with the ability to apply and interpret these provisions
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers.
  • Knowledge of City of Ottawa organizational structure, services and personnel is an asset

COMPETENCIES, SKILLS AND ABILITIES

  • Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
  • Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
  • Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
  • Organize, multi-task and prioritize work
  • Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
  • Work independently and in a team setting
  • Possess an excellent attendance record 
  • Punctual, reliable and dependable
  • Flexible and adaptable to deal with varying situations
  • Strong listening/comprehension skills
  • Strong organizational skills

WHAT YOU NEED TO KNOW

  • Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading. English: oral, reading, writing. Candidates must meet language requirement for position upon hire.         
  •  The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.  
  • Driver’s License Requirement:  This position requires the successful candidate to use their own transportation.  
  • You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Customer Service Agent

City Of Ottawa
Ottawa
  Customer Service Full-time
  61,663.42  -  72,157.54
Application Close: 31/12/2024 This list will be used to staff current and ongoing requirements for up to one year from the closing date of this competition. JOB SUMMARY The mandate...
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Dec 25th, 2024 at 15:47

Outside Sales Representative Full-time Job

Wolseley Canada

Sales & Retail   Saint John
Job Details

The Outside Sales Representative maintains strong customer relationships with existing customers while developing new customer potential by offering professional, effective and efficient solutions. The incumbent promotes and sells existing and new products to meet branch sales objectives and achieve sales results.

 

What’s in it for you?

  • Full health care benefits starting day one. 
  • Career development and training opportunities
  • Comprehensive benefits with premiums fully paid for by the company for the “Core” package.
  • Life insurance, disability and wellness programs
  • Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
  • Paid vacation and sick time and day off on your birthday!
  • Bonus programs that include annual performance and profit sharing
  • Employee discounts on top brands of plumbing and HVAC/R products
  • Education reimbursement for employees
  • Employee referral program
  • Safety shoe reimbursement

 

What you will do:

  • Communicates with existing customers to secure continuing sales and maintain strong customer relationships;
  • Optimizes the existing customer base by promoting and selling existing and new products and services to our customers;
  • Offers professional, effective and efficient solutions to customer inquiries;
  • Provide quotations, technical support, literature, and other support/materials for customers;
  • Develops new customer potential by examining market opportunities and potential customer needs, tailoring products and services, and selling solutions to potential customers;
  • Providing direction, training, coaching and leadership to branch employees;
  • Communicates customer concerns on inventory and delivery so that customer loyalty is maintained and patterns continually evolve with customers changing requirements;
  • Participates in setting branch sales objectives and is accountable for achieving sales results (revenue, gross margin, account targets and monthly sales quotas);
  • Advises the branches of pricing competitiveness to achieve margin expectations while, at the same time, ensuring flexibility in gaining large volume and/or new customer accounts
  • Pro-actively communicates with Branch management on all aspects of customer alliances ensuring customers and branch expectations are met in a manner consistent with contract terms and any issues are immediately addressed;
  • Provides feedback and recommendations on new products, services, and market conditions to customers, and branch management
  • Participates in trade shows, training and associated product meetings where appropriate

 

What you will bring:

  • A minimum of five (5) to seven (7) years experience in a similar role, preferably within the wholesale distribution industry
  • Demonstrated ability to lead and build a successful team;
  • Knowledge of Plumbing/HVAC industry products is required;
  • Demonstrated sales and cold-calling experience, ideally within the industry;
  • Consistently meeting deadlines within a fast paced work environment and works effectively within time constraints
  • Strong ability to work independently to efficiently manage the assigned territory and accounts;
  • Ability to develop and maintain strong relationships;
  • Demonstrated initiative with the ability to work in a collaborative team based environment;
  • Highly organized in prioritizing work and multi-tasking;

 

Salary Range: $70,000 - $75,000

 

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications. 

 

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Outside Sales Representative

Wolseley Canada
Saint John
  Sales & Retail Full-time
  70,000  -  75,000
The Outside Sales Representative maintains strong customer relationships with existing customers while developing new customer potential by offering professional, effective and eff...
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Dec 25th, 2024 at 15:45

Warehouse Associate - BCU Full-time Job

Wolseley Canada

General Category   Burnaby
Job Details

Every member of our warehouse team is an integral part of our business. They ensure every order is staged and delivered to our customers in a timely manner while helping maintain our Warehousing cleanliness and inventory.

 

What’s in it for you?

  • Regular business hours Monday to Friday
  • Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
  • Career development and training opportunities
  • Life insurance, disability and wellness program
  • Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
  • Paid vacation and sick time and day off on your birthday!
  • Bonus programs that include annual performance
  • Employee discounts on top brands of plumbing and HVAC/R products
  • Education reimbursement for employees
  • Employee referral program
  • Safety shoe reimbursement

 

What you will do:

  • Load and unload product in a timely manner to meet delivery deadlines and customer commitments
  • Receive incoming shipments and checking for accuracy
  • Put away product to correct areas in the warehouse in a timely manner
  • Pick, pack and ship customer orders, including preparing documentation for shipment
  • Liaise with freight companies and inside/outside customers to determine shipping priorities
  • Ensure good housekeeping and safety procedures are maintained in the warehouse

 

What you will bring:

  • Previous warehouse experience required
  • Knowledge of industry (Plumbing and or HVAC) products is an asset
  • General basic computer skills including Microsoft Office is required
  • Exceptional customer service and communication skills
  • Must be dependable and reliable and willing to take initiative
  • Able to lift up to 50lbs pounds

 

Hourly Rate: $25.17

 

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

 

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Warehouse Associate - BCU

Wolseley Canada
Burnaby
  General Category Full-time
  25.17
Every member of our warehouse team is an integral part of our business. They ensure every order is staged and delivered to our customers in a timely manner while helping maintain o...
Learn More
Dec 25th, 2024 at 15:44

Senior/Project Engineer Full-time Job

CBRE

Engineering   Regina
Job Details

Type of Posting: Internal & External

Employment Type: Permanent

Project Engineer Salary: $43.24 - $53.99 per hour; $82,442 - $102,938 per annum PLUS a $3.00 per hour Market Supplement

Senior Engineer Salary: $49.11 - 61.36 per hour; $93,633 - $116,989 per anuum PLUS a $3.00 per hour Market Supplment

 

Date Posted: December 24, 2024

Closing Date: January 24, 2025

 

 

Depending on qualifications and experience, this position may be filled at either the Senior Engineer or Project Engineer level.
 

Key Responsibilities
•    Lead project management activities including design, specifications development, tendering, contract administration, and construction oversight.
•    Prepare and review engineering designs, drawings, specifications, and cost estimates for facility construction and improvement projects.
•    Developing monitoring, and managing project budgets, expenditures, and financial transactions within authorized limits.
•    Conduct facility inspections to determine maintenance, repair, and renovation needs.
•    Receive and respond to concerns and inquiries from staff, the public, other departments, elected officials and the media.
•    Hire, manage and oversee contracted architectural or engineering consultants along with indirect supervision of contractors, while overseeing the management of complex construction projects.
•    Develop and maintain facility asset management programs, including preventative maintenance and capital planning.
•    Mentor and supervise project teams, providing technical guidance and professional development.
•    Collaborate with internal and external stakeholders, ensuring alignment with organizational goals and regulatory standards.
•    Prepare comprehensive reports, technical documents, and presentations for senior management, City Council, and public stakeholders.
•    Performs other related duties as required.

 

Key Qualifications:
•    A university degree in Engineering (Civil, Mechanical, Electrical, or a related field).
•    Registered or eligibility for registration as a Professional Engineer in Saskatchewan.
•    Candidates with 5 or more years of relevant Professional Engineering experience in building design, construction, and maintenance will be considered for the Senior Engineer level. Those with less than 5 years of Professional Engineering experience, preferably in facility design and maintenance, will be considered for the Project Engineer level.
•    Project Management Professional or Certificate in Project Management is desired.
•    Strong project management and contract administration skills.
•    Advanced knowledge of building design and construction principles, including architectural, structural, mechanical, and electrical systems.
•    Familiarity with relevant acts, regulations, codes, and energy management standards for public facility construction and renovation.
•    In-depth knowledge of facility design, construction, and maintenance practices.
•    Proficiency in engineering design software (AutoCAD) and asset management tools.
•    Excellent communication, leadership, and stakeholder management abilities.
•    Ability to analyze complex data, develop innovative solutions, and manage project budgets effectively.
•    Strong verbal and written communication skills, including delivering presentations, writing comprehensive reports, and addressing large audiences.
•    Skilled in building and maintaining effective relationships with teams, contractors, consultants, and stakeholders while fostering a respectful work environment.

 

Working Conditions
•    Due to the nature of the position, the successful candidate must possess a valid driver’s license and have a vehicle available for work usage (a kilometer reimbursement is provided).
•    This role primarily involves office work, including extensive computer use and meetings. However, there will be some required site visits and inspections
•    Testing may be done to evaluate knowledge, skills and abilities.
•    As per the City of Regina's Criminal Record Check Policy, the successful candidate is required to provide a satisfactory criminal record check.
•    Successful candidates will be required to provide proof of acquired education.

Additional Requirements:

 

  • Successful candidates may be required to provide a satisfactory criminal record check per the City of Regina's Criminal Record Check Policy.
  • Proof of education is required.
  • Additional assessments may be conducted to evaluate competencies, skills, and knowledge.

Senior/Project Engineer

CBRE
Regina
  Engineering Full-time
Type of Posting: Internal & External Employment Type: Permanent Project Engineer Salary: $43.24 - $53.99 per hour; $82,442 - $102,938 per annum PLUS a $3.00 per hour Market Sup...
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Dec 25th, 2024 at 15:42

Lifeguard/Instructor I Full-time Job

City Of Regina

Security & Safety   Regina
Job Details

 

**If you are selected to move forward in the recruitment process, a representative from the City of Regina will contact you directly. **

Under the supervision of an Aquatic Program Specialist or Aquatic Training Specialist, this position performs responsible lifeguard and/or instructional duties at any City of Regina aquatic facilities. The work assigned involves ensuring the safety of patrons and proper facility usage. This position may be transferred between aquatics facilities and will be required to work non-standard hours.


Typical duties include:

  • Ensures that proper safety procedures are followed an in cases of emergency, performs first aid, water rescues and other lifeguarding skills and techniques as required.
  • Carries out responsible lifeguard and instructional duties and ensures a safe and healthy environment conducive to aquatic enjoyment and education.
  • Participates in mandatory sessional staff training and development programs.
  • Assumes responsibility for individual lesson plans, class attendance, class evaluations, progress cards, and test sheets as required.
  • Enforces swimming pool rules and regulations as outlined by the City of Regina and the Saskatchewan Public Health Act.
  • Assists in cleaning and disinfecting duties, as required.
  • Supervises the activities of the patrons using the facility, in accordance with established policies and procedures.
  • Maintains good public relations with patrons and facility staff.
  • Performs related duties as required.


Candidates will be screened on the following criteria:

*** To be considered for this position you must clearly identify your qualifications, experience, knowledge, skills and abilities and where you obtained them in your application/resume. If you do not possess any of the required awards, or you are in the progress of completing them, you will be disqualified. This is an ongoing posting and will be reposted. If you do not meet all the qualifications or have all the awards and certifications at the time of this positing, please apply to the next posting once you met all requirements.***


Experience and Education:

 

  • Experience in dealing with clients at aquatic facilities providing lifeguarding and recognized Lifesaving Swim for Life or equivalent instructional services.
  • A minimum of Grade 10. *Can currently be in progress*


Must possess the following awards and certifications:

Must have the following:

 

  • Lifesaving Society National Lifeguard Service -Pool(NL)
  • Lifesaving Society Swim for Life Instructor Certification; or Swim Transition Instructor Clinic AND Swim Patrol Instructor clinic completed
  • Automated External Defibrillator (AED)
     

At least ONE of the following:
 

  • Canadian Red Cross Standard First Aid & CPR/AED-C
  • St. John Ambulance Standard First Aid & CPR/AED-C
  • Lifesaving Society Aquatic Emergency Care & CPR/AED-C


*Note: All awards must remain current and is required to provide the employer with copies of updated rewards. First Aid, CPR C and AED must be recertified every two (2) years.


Knowledge, Abilities and Skills:

  • Knowledge of the principles, practices and techniques employed in water safety, lifeguarding and instructing.
  • Knowledge of the standard principles and practices of first aid.
  • Knowledge of instructional techniques.
  • Knowledge of the rules, regulations and procedures dealing with swimming pool operation, as outlined by the relevant acts, bylaws, and policies.
  • Ability to receive/implement oral and written instructions.
  • Ability to deal effectively and tactfully with patrons and fellow employees.
  • Ability to demonstrate an amiable and outgoing personality.
  • Skill in swimming, lifeguarding and instructional duties.


Working/Other Conditions:

  • Available Shifts: Daytime, Evening, and Weekends.
  • Note: Testing may be done to evaluate knowledge, skills and abilities.

 

Please contact [email protected] if you have inquires. 

 

Closing Date: December 31, 2024

 

Additional Requirements

  • Successful candidate may be required to obtain and provide a satisfactory Vulnerable Sector criminal record check, as per the City of Regina's Criminal Record Check Policy.

  • Successful candidates will be required to provide proof of acquired education.

  • Additional assessments may be conducted to evaluate competencies, knowledge, skills and abilities.

Lifeguard/Instructor I

City Of Regina
Regina
  Security & Safety Full-time
  21.35
  **If you are selected to move forward in the recruitment process, a representative from the City of Regina will contact you directly. ** Under the supervision of an Aquatic Progr...
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Dec 25th, 2024 at 15:41

Feeder Dispatch Associate Full-time Job

UPS

Transportation & Logistics   Concord
Job Details

This position performs advanced administrative responsibilities including preparation and analysis of more complex reports, compilation of information from various sources, handling small scale projects, and analysis using various software programs. This position performs general office duties that may include word processing, data entry, auditing documents, answering phones, distributing mail, coordinating meetings and other duties as assigned. They may deal with confidential material on a regular basis.

Job-Type: Permanent, Full Time

Location: 2900 Steeles Ave W, Concord, ON L4K 3S2, Canada

Pay rate: $ 18.67/hr.

Shift hours: 10: 00 PM to 6:00 AM

Workdays: Monday to Friday

Responsibilities:

  • Dispatch drivers with loads across the country, adhering to service levels, transit times, and sort indicators.
  • Coordinate and manage overflow logistics efficiently.
  • Oversee drivers' hours of service to ensure compliance and optimal scheduling.
  • Perform Yard Control duties by assigning and tracking trailer movements during sorting operations.
  • Answer telephones, perform data entry, and manage filing tasks.
  • Prepare reports and presentations using Microsoft Word and Excel.
  • Organize and maintain departmental calendars and schedules.
  • Coordinate departmental meetings, including catering and travel arrangements for multiple participants.
  • Prepare and manage information for internal distribution and usage.
  • Perform additional tasks as assigned by supervisors or managers.


Qualifications:

  • High school diploma, GED, or international equivalent.
  • Strong data entry skills with accuracy and speed.
  • Effective oral and written communication skills.
  • Proficient in problem-solving, basic research, and time management.
  • Working knowledge of Microsoft Word, Excel, Access, and Outlook.
  • Ability to prepare detailed and accurate documentation.

Additional Skills and Competencies:

  • Ability to work effectively under pressure in a fast-paced environment.
  • Strong organizational skills with attention to detail.
  • Capability to manage multiple tasks and prioritize effectively.

Compensation and Benefits:

  • Pay rate of $ 18.67/hr.
  • Extended health and dental benefits after one year of service
  • 2 weeks of paid vacation after one year of service
  • Immediate access to UPS ‘Employee Discounts’ upon hiring
  • Opportunity for advancement within a Fortune 50 Company
  • Free onsite parking

Feeder Dispatch Associate

UPS
Concord
  Transportation & Logistics Full-time
  18.67
This position performs advanced administrative responsibilities including preparation and analysis of more complex reports, compilation of information from various sources, handlin...
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Dec 25th, 2024 at 15:39

Brokerage Representative III Full-time Job

UPS

Customer Service   Granby
Job Details

This position is responsible of process the customs clearance (release) and/or confirm declarations for non-complex to complex shipments guided by the CCBS system and personal skills. This role requires the handling of delivery service and/or import permits requests if required and/or gathering and sending proper documentation to the government. This position assesses all fees for the importation of international packages and performs general brokerage tasks.

 

Job Type:Full-Time / Permanent

Workdays: Mondayto Friday(must be able to work ALL 5 days of the week)

Shift Hours:8.00 AM to 5.00 PM(must be able to work a minimum of 40 hrs. per week)

Durée du quart de travail: 8hours per day(requires flexibility with Start time)

Work Location:23 Bd de l'Aéroport Bromont, QC J2L 1A3

Hourly Wage: $to be defined

 

Key Responsibilities and Duties

  • Assess duties, taxes, and brokerage fees of imported commodities.

  • Ensures assessment of duties and taxes adhere to local Customs and Revenue Agency regulations.

  • Contact customers on brokerage related matters.

  • Entry the data from the open customer’s files, validate information, credit, and invoicing.

  • Collect supplementary information or documentation from customers, drivers, custom and other offices, etc., when required.

  • Identify customer profiles discrepancies.

  • Answer standard questions and requests from customers, drivers, customs, and other offices.

  • Work as team member with other partners: clients, employees, carriers, inbound agents.

  • Identify business opportunities.

  • Rapid and efficient support; dossiers in order, productivity in number of files prepared.

  • Process on time and error free the information.

  • Follow operational guidelines; cross-selling.

  • Cooperate and assist with internal team members.

 

Requirements

  • Bachelor's degree or International equivalent - Preferred

  • Excellent verbal and written communication skills:French 90% / English 10%

  • Level of French needed: proficiency 

  • 2 to 4 years of experience in customs operations - Required 

  • Customs Specialist (CCS) certification - Preferred

  • Brokerage certification - Preferred

  • Previous experience in a call center environment – Preferred

  • In-depth knowledge of customs operations, laws and regulations, and other government departments

  • In-depth knowledge of HS system, CUSMA (Canada, US, Mexico Agreement), and permit process

  • Intermediate computer skills: Microsoft Office

  • Strong analytical thinking, problem-solving, basic research, attention to detail, and time management skills

Compensation and Benefits

  • 2 weeks of paid vacation after one year of service.

  • Vision, health, and dental benefits after one year of service.

  • Overtime.

  • Weekly Pay/ Direct Deposit- Every Friday.

  • Immediate access to UPS ‘Employee Discounts’ upon hiring.

  • Paid training.

  • Pension Plan.

  • Free Onsite Parking.

  • Opportunity for advancement within a Fortune 50 Company.

Brokerage Representative III

UPS
Granby
  Customer Service Full-time
This position is responsible of process the customs clearance (release) and/or confirm declarations for non-complex to complex shipments guided by the CCBS system and personal skil...
Learn More
Dec 25th, 2024 at 15:37

Change Specialist Full-time Job

Day & Ross Inc.

Administrative Jobs   Fredericton
Job Details

The Organizational Change Specialist, reporting to the Manager, Change & Enablement will lead organizational change support for a variety of projects, both new and existing. They will do this while working closely with stakeholders and project team members to create and execute change strategies/plans that maximize employee adoption and minimizes disruption/ resistance for project-based changes.

The Job Advertisement Template - General will also assist with the development, creation and execution of communications and training plans, as well as assess change impacts and prepare risk mitigation tactics.

This is a remote position that may require occasional travel to our corporate office in Fredericton and Hartland, New Brunswick.

How You’ll Help:

Strategy Development & Stakeholder Engagement
•    Collaborating with stakeholders to understand organizational goals and objectives.
•    Developing change management strategies and plans to support the implementation of organizational changes.
•    Conducting impact assessments to identify potential risks and challenges associated with change initiatives.
•    Assists with the sustainment/Business as Usual model (Super User Model)
•    Engaging, guiding, and coaching key stakeholders, including leadership, sponsors, and change champions, on OCM best practices.
Change Implementation & Support:
•    Collaborating with project teams to integrate change management activities into project plans.
•    Coordinating and supporting the execution of change initiatives across different departments or teams.
•    Tailoring communication materials and key messages to effectively engage and inform stakeholders throughout their change journey.
•    Creates and presents Change Plans 
•    Build detailed plan for the support network (ex: SMEs, Super Users, etc.) and ensure support net-work individuals are identified from all required areas.
•    Prepares materials for the onboarding, kick off, touch points, demos, etc. for all identified functional support network members. 
•    Partner with our Marketing and Communications department to provide communications support through the creation, editing and execution of communications as per the communication plan

Training and Resource Development:
•    Assessing the impacts of change on different stakeholder groups and supporting the identification of training requirements.
•    Coordinating the build of appropriate training and resources to meet the unique needs of team members.
•    Monitoring and evaluating the effectiveness of training programs and making necessary adjustments.
•    Assists in Training Logistics and Trainer Selection

Your Skills & Experience:

•    Relevant post-secondary education, such as Business, Communications, Organizational Development, Adult Education or Human Resources, or a combination of education and experience will also be considered.
•    Prosci® certification or equivalent certification from accredited institution is considered an asset 
•    2-5+ years related experience in Organizational Change Management or a supporting perspective project environments in a communications, training or analysis capacity
•    Experience working on large & small scale projects is considered an asset 
•    Experience applying and/or knowledge of change management principles, methodologies and tools is considered an asset
•    Experience facilitating and guiding group workshops of various sizes and audience makeups.
•    Acute business acumen and understanding of organizational issues and challenges.
•    Highly Organized with the ability to support team members
•    Ability to work well independently as part of a virtual team.
•    Ability to establish and maintain strong relationships with stakeholder and project team members.
•    Strong proficiency in MS Office
•    Exceptional communication skills – both written and verbal
•    English required, French is considered an asset
•    Able to work independently while ensuring alignment with team members
•    Subject to a criminal background check prior to employment
•    Up to 10 percent travel may be required. 
•    Busy office environment with extensive computer work and handling of documentation
•    May be required to visit other locations, including offices, terminals, maintenance shops, etc.  
•    This position is a hybrid position that will be based remote with the expectation of scheduled office work times throughout the year

Change Specialist

Day & Ross Inc.
Fredericton
  Administrative Jobs Full-time
The Organizational Change Specialist, reporting to the Manager, Change & Enablement will lead organizational change support for a variety of projects, both new and existing. Th...
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Dec 25th, 2024 at 15:35

Sales Support Coord Full-time Job

CBRE

Sales & Retail   Edmonton
Job Details
Assists in developing new business and with selling, leasing, and marketing of commercial real estate. Works under the direct supervision of experienced sales professional or team of sales professionals in a training capacity.
 
What You Will Do: 
 
Assists sales professionals in identifying potential clients and researching connections to turn cold calls into warm calls for potential sales opportunities.
 
 
Drafts correspondence to existing and prospective clients. Gathers, prepares and distributes marketing materials.
 
Compiles property data for clients, such as tenant surveys, summary reports, maps, status updates and presentations for listing or tenant representative assignments.
 
 
 
Gathers and coordinates materials necessary for transactions such as listing agreements, commission agreements, leases, and sales agreements.
 
Maintains accurate and up-to-date information on tenants, market availability, and leases in company databases.
 
Other duties may be assigned

 

What You Will Need:  
 
 
EDUCATION and EXPERIENCE  
 
Bachelor's degree (BA/BS) from four-year college or university.
 
COMMUNICATION SKILLS  
 
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to clients. Ability to effectively present information.

Sales Support Coord

CBRE
Edmonton
  Sales & Retail Full-time
Assists in developing new business and with selling, leasing, and marketing of commercial real estate. Works under the direct supervision of experienced sales professional or team...
Learn More
Dec 25th, 2024 at 15:33

Security Guard Full-time Job

BGIS

Security & Safety   Edmonton
Job Details

Reporting to the Facility Manager, the Security Guard is responsible for attending to the reception desk.


KEY DUTIES & RESPONSIBILITIES

Security
 

  • Responsible for first line protection of personnel and ALBERTA INFRASTRUCTURE property.
  • Responsible for first line prevention of injury and damage on ALBERTA INFRASTRUCTURE property.
  • Provides protection and security for life and property on ALBERTA INFRASTRUCTURE premises by conducting physical checks while on regular patrol of premise.
  • Enforces all regulations, policies and by-laws for safe, secure operation of the property by:
    • maintaining an effective key or access control system,
    • monitoring adherence to "no smoking" and "no parking" requirements,
    • operating closed circuit TV systems and testing alarm and sprinkler systems,
    • being aware of special events requiring extra diligence.

Tenant and Building Visitor Support

  • Liaises with tenants, customers, general public, contractors, police, fire and ambulance services to prevent or reduce hazards to property and personnel.
  • Detects and reports anomalies to systems, policies, practices and procedures that could constitute threats or hazards to ALBERTA INFRASTRUCTURE property or the health and safety of personnel.
  • Aids and assists people in need by giving directions, finding lost persons, rendering First Air or CPR or as requested in support of police, fire or ambulance services.
  • While situated at Security Desk meet visitors and issue Security Passes.
  • Direct delivery personnel as required.

Documentation

  • Writes accurate, clear and concise reports and suggests/recommends improvements to ALBERTA INFRASTRUCTURE policies and procedures pertaining to job duties.
  • Assists in development and annual review of Security Standing Orders

KNOWLEDGE & SKILLS

  • Working knowledge of federal, provincial and municipal legislation and regulations.
  • Very observant and perceptive.
  • Knowledge of, and skills in, crowd control in emergency situations and at special events.
  • Ability to use and inspect safety, fire and security systems on ALBERTA INFRASTRUCTURE property.
  • Good written and verbal communication skills.
  • Conflict resolution skills.
  • Good judgment.
  • Tact and diplomacy.


Licenses and/or Professional Accreditation

  • N/A

Security Guard

BGIS
Edmonton
  Security & Safety Full-time
Reporting to the Facility Manager, the Security Guard is responsible for attending to the reception desk. KEY DUTIES & RESPONSIBILITIES Security   Responsible for first line pr...
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Dec 25th, 2024 at 15:31

Cleaner Full-time Job

BGIS

Hospitality   St. John's
Job Details

Job Summary: As a member of the BGIS Sustainable Cleaning Solutions Team, you will be generally responsible for cleaning in a designated zone with an emphasis on quality control, health and safety & striving to exceed client expectations. 

Key Responsibilities: Functioning as a core member of the operational team and reporting to the Manager/ Supervisor as a Cleaner you may be required to perform some of the following tasks as required by the Manager/Supervisor and needs of the client:

  • Clean floors by sweeping, scrubbing, or vacuuming
  • Dry/wet mop (wash/scrub) and polish hard surface floors. (The washing/scrubbing of floors is done with handheld or auto scrubbers. In large open applications, automatic equipment may be used to perform these functions) 
  • Strip and finish hard surface floors manually or with power equipment when required 
  • Dry/wet mop (wash/scrub) and polish hard surface floors including washroom floors. (The washing/scrubbing of floors is done with handheld or walk behind buffing machines. In large open applications, automatic equipment may be used to perform these functions) 
  • Transport garbage from drop points to garbage bins or compactor 
  • Transport maintenance machinery, where necessary, between floors and job sites 
  • Cleans and stores equipment and machinery used
  • Cleans glass areas requiring ladders, scaffolding or other extension equipment to reach. 
  • Cleans washroom floors including stripping and finishing 
  • Cleans stairwells and elevator cabs where ladders are required 
  • Loads and unloads supplies and replenishes cleaning solutions
  • Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
  • Other duties that management may assign 
  • Strip, seal, finish, and polish floors
  • Strip and finish hard surface floors manually or with power equipment when required 
  • Steam clean or shampoo carpets 
  • Notify managers concerning the need for major repairs or additions to building operating systems
  • Mix water and detergents in containers to prepare cleaning solutions, according to specifications
  • Strip, seal, finish, and polish floors
  • Steam clean or shampoo carpets
  • Remove snow and debris from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals.

Job Requirements:

  • Experience in performing various cleaning, housekeeping and maintenance activities in an institutionalized environment.
  • Experience in using floor maintenance machines, cleaning equipment, materials and solutions.
  •  Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
  • Ability to lift, push and pull heavy items as well as climb ladders.
  • Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients and the general public.
  • Ability and willingness to work weekends, holidays and shifts as assigned as well as work in multiple locations.
  • Ability to follow verbal and written instructions, prepare and maintain manual and electronic records.

Licenses and/or Professional Accreditation

  • Must meet security clearance requirements, where applicable
  • Must have a valid Class G license (may be required)

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee must occasionally lift and/or move up to 25 pounds. 

Cleaner

BGIS
St. John's
  Hospitality Full-time
Job Summary: As a member of the BGIS Sustainable Cleaning Solutions Team, you will be generally responsible for cleaning in a designated zone with an emphasis on quality control, h...
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Dec 25th, 2024 at 15:30

General Repair Technician l Full-time Job

BGIS

Maintenance & Repair   Ottawa
Job Details

The Technician I is mainly responsible for assisting other technicians, performing maintenance, routine and on-demand services on grounds and non-technical facility components (i.e. walls, floors, etc.). The Technician I is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

 

 

 

KEY DUTIES & RESPONSIBILITIES 

Maintenance

  • Performs work in accordance to established processes and practices.
  • Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
  • Performs regular facility and facility non-technical component monitoring and inspection.
  • Provides observations about facility, grounds and non-technical component conditions and deficiencies, and provides suggestions for enhancements and repair.
  • Monitors assigned facility by conducting facility walkthroughs, grounds, facility non-technical component monitoring and inspection
  • Responds to routine service requests and performs preventative and corrective maintenance.
  • Operates facility mechanical, electrical and other systems.
  • Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements.
  • Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.

 

Client Relations

  • Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.

 

Administration

  • Records resolution data within service maintenance management database.  Ensures work completed meets quality, contract response and all other requirements.
  • Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.
  • Initiates documents to obtain formal approval of work required.
  • Participates in and assists with facility-related projects.
  • Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
  • Maintains all assigned tools and arranges for repair and replacement where required.
  • Submits all expenditures on a timely basis.

 

  • Other duties as assigned

 

KNOWLEDGE & SKILLS 

  • High School Diploma or equivalent
  • Up to 1 year of facility operations and maintenance work experience 
  • Ability to adhere and to properly execute processes and practices relating to facility operations and maintenance 
  • Ability to maintain facility groups and non-technical facility component 
  • Ability to provide observation about facility conditions and deficiencies, and to provide suggestions for enhancements 
  • Ability to research, learn and gain greater proficiency in applying the following on-the-job—fire, life, safety and building codes and standards 
  • Possesses a strong environmental, health and safety mindset. Ability to perform work in a safe manner 
  • Strong client-service orientation along with a high sense of urgency 
  • Effective communication skills for the purpose of data relay, exchange, feedback, and clarification 
  • Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise
  • Must be willing to wear personal protective equipment.
  • Must meet enhanced security clearance requirements

Licenses and/or Professional Accreditation

  • Demonstrates an interest in enrolling and completing a trades certification or license, or may be enrolled to complete a trades certification or license

General Repair Technician l

BGIS
Ottawa
  Maintenance & Repair Full-time
The Technician I is mainly responsible for assisting other technicians, performing maintenance, routine and on-demand services on grounds and non-technical facility components (i.e...
Learn More
Dec 25th, 2024 at 15:29

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