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As an IT Business Analyst with Manulife's Group Functions Technology team, you will play a pivotal role in enhancing the employee experience by bridging the gap between IT and business operations. Your responsibilities will include analyzing business processes, identifying areas for improvement, and implementing technology solutions that streamline workflows and boost productivity. You will collaborate with multi-functional teams to capture requirements, develop detailed documentation, and ensure seamless integration of new systems. Your expertise in data analysis and project management will be critical in driving initiatives that improve employee satisfaction and operational efficiency. Join us to make a substantial impact on our organization’s success and the well-being of our employees.

Responsibilities

• Identify areas for process improvement and business transformation through analysis and team engagement.

• Analyze current processes and systems to find inefficiencies and improvement opportunities.

• Develop and implement new systems aligning with organizational goals.

• Measure changes' success using key performance indicators (KPIs) and metrics.

• Conduct value stream analyses and document "as is" and "to be" processes.

• Lead solution brainstorming sessions and document optimal solutions.

• Perform business analyses of functional requirements and develop data dictionaries.

• Deliver training on new or modified system features and processes.

• Support organizational change and provide post-implementation support.

• Produce quality documentation and establish relationships with key business partners.

How will you create impact?

This role will create a significant impact by streamlining business processes and enhancing the overall efficiency of the organization. By identifying and implementing technology solutions, the IT Business Analyst will help reduce operational bottlenecks, leading to faster and more effective workflows. This, in turn, will improve employee satisfaction as they experience fewer frustrations and delays in their daily tasks. Additionally, the role will support better decision-making through data analysis, providing insights that can drive strategic initiatives. Ultimately, the IT Business Analyst will contribute to a more productive and positive work environment, directly influencing the success and growth of Manulife and its employees.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Professional designation / certification in Project Management, Information Technology, Business Analysis, and Process Improvement or related subject area would be an asset.

• Able to create clear and comprehensive technical documentation.

• Basic understanding of Risk Management and UX principles.

• Understanding of IT change management process

• Proficient experience in business analysis, business system analysis and solve problems related to technology.

• Good verbal and written communication; able to effectively articulate technical concepts.

• Continuous learning from both successes and failures.

• Good organizational and creative problem-solving abilities.

• Familiar with ITIL, SDLC and Compliance.

• Strong problem-solving, technical, and analytical skills.

• Able to independently trace data / processes from upstream to downstream to investigate issues, come up with options and handle the resolution.

• Able to quickly learn sophisticated concepts, processes, systems, and technologies via self-directed investigation.

• Proficiency in Microsoft 365 Suite including Word, Excel, PowerPoint, and Visio.

• Familiarity with Power BI and other data analytics software.

• Desire to mentor others in terms of analysis, collaboration, and organization, most specifically using tools such as JIRA and Confluence.

• Capacity for constant learning and remaining open to change and continuous improvement.

• Familiar with scripting languages a plus.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

Responsibilities

The Mental Health Specialist collaborates with Disability Claims teams to support effectiveness of mental health case management. The role has far-reaching goals that include optimizing claims management practices, enhancing mental health knowledge, strengthening case manager abilities, ensuring appropriate risk management and improving overall disability outcomes (such as shorter claims durations and improved claims resolutions) related to mental health disability claims. The Mental Health Specialist contributes to the improvement of Plan Member mental health and Plan Sponsor organizational resilience.

On the job you will:

• Review mental health disability claims and document reviews in the case management system

• Recommend mental health community resources to impact mental health recovery for Plan Members

• Support case managers in managing mental health disability claims

• Provide one-on-one coaching to case managers about mental health disability claims

• Be the go-to person for our internal Disability Claims teams regarding mental health topics

• Develop and deliver training sessions to internal teams on mental health topics and updated mental health case management requirements

• Support any ongoing strategy development on managing mental health disability claims

• Be involved in thought leadership and meet with Plan Sponsors

• Communicate with treatment providers, as needed

• Participate in working groups to develop strategic initiatives

• Develop and drive implementation of innovations in mental health case management in collaboration with internal teams

• Remain up to date regarding knowledge about mental health, disability management and insurance practices

 We are looking for someone with:

• Master’s degree or equivalent experience in health sciences

• Work experience in the clinical field of Mental Health

• Ability to coach and influence

• Passion working as part of a team

• Superior collaboration skills

• Strength in thinking autonomously, focusing on complex tasks and creative problem-solving

• Analytical skills

• Ability to prioritize, work under pressure and manage time effectively

• Strong presentation skills

• Excellent verbal and written communication skills

• Computer Proficiencies

Nice to Haves: 

• Experience working in disability management or disability case management

• Experience in training and facilitation

• Background in generating and implementing innovative solutions

• Experience in trend analysis and gap identification

• Ability to develop presentations and training materials

• Bilingual English and French

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment:

Values-first culture 

We lead with our Values every day and bring them to life together. 

Boundless opportunity 

We create opportunities to learn and grow at every stage of your career. 

Continuous innovation 

We invite you to help redefine the future of financial services. 

Delivering the promise of Diversity, Equity, and Inclusion 

We foster an inclusive workplace where everyone thrives. 

Championing Corporate Citizenship 

We build a business that benefits all stakeholders and has a positive social and environmental impact.

Overview

Administrative Assistant, Global Banking and Markets (Bilingual) - Montreal

Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank’s strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world.

Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group. 

Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries! We work together to drive ambition for every future!

Purpose

Contributes to the overall success of Corporate and Investment Banking (CIB) team within Scotiabank’s Global Banking & Markets Division (GBM) in Canada, by providing high quality administrative support to assist in the execution of our business.  The Admin Assistant ensures all activities are in compliance with governing regulations, internal policies and procedures and will build strong partnerships across the Bank to provide support for the team.

What You'll Do:

• Responsible for prioritizing workload to ensure the group’s objectives and deadlines are met. Acts as a culture carrier, monitoring adherence to policies and escalating as required
• Establishes sound business relationships by providing courteous and efficient assistance to both internal and external clients
• Champions a high-performance environment and contributes to an inclusive work environment
• Assumes ad hoc projects as they arise in support of management, including the gathering and compiling of data from various sources for weekly meetings, organizing and managing logistics for client events (including venue booking), researching and tracking key client dates (AGMs, quarterly IR calls, etc.) and ensure team is assigned to attend / call-in, etc.
• Responsible for drafting and/or reviewing communications for distribution to executive level management

Client Related Support

• Calendar management:  Coordinates team schedules and arranges client meetings as requested. Coordinates logistics of meetings, including room bookings and requesting technical, audio-visual and catering support as required
• Travel:  Arranges and coordinates travel including international travel, schedules and follows up on reservations and itineraries, Travel visas (where required), etc.
• Expense Management: 1. Compiles receipts and prepares extensive expense reports for approval and payment, ensuring timely completion and proper client coding. 2. Prepares and submits invoices to Accounts Payable for processing. Follows up with AP regarding outstanding items.
• Client Interactions:  Assists with maintenance of client-related data (names, titles, contact details, etc., using both Excel and Salesforce), update of client call reports, etc.
• Client Events: Arranges and coordinates client events including but not limited to booking, planning, liaising with clients for invitations and following up
• Client files/ materials:  Organizes, copies and maintains administrative files, correspondence and other records/materials as required.  Assists with pitch book binding if required, using in-house binding system.
• Office phones:  Answers and screens telephone calls on a multi-line system, arranging conference calls and videoconferencing using Scotia preferred vendors

Business Management/ Admin Team Support

• Assist with onboarding and offboarding of new/terminated employees, coordinating with HR, Technology and Facilities
• Point of contact for visiting staff. Pre-registers all guests, including employees from other locations. Assumes local support including assigning office passes, desk space, room bookings, etc.
• Acts as an alternate resource/backup for the other Administrative Assistants during lunch hours, breaks, end of day, illness and other absences, and shares in Admin Team responsibilities to support sector team and CIB business
• Comprehends and adheres to policies implemented by the Global team; coaches and ensures CIB team has support to evidence they are in compliance with policies and procedures
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk

What You'll Bring:

• 2-5 years of experience in a related administrative role requiring significant multi-tasking – preferably in Financial Services Industry
• Experience supporting executive level management preferred
• Fully fluent both written and spoken in French and English
• Strong technical skills and knowledge of MS Office 2010 (e.g. Word, Excel and PowerPoint)
• Excellent coordination, organizational, time-management and work prioritization skills
• Attention to detail, resourceful, and diligence in follow-up
• Communicates clearly, articulately and succinctly in both oral and written form, with the ability to communicate to all levels within the organization
• Flexibility, high tolerance for change and an ability to learn quickly
• Ability to handle sensitive materials under the pressure of last minute deadlines
• Desire to be proactive and create a positive experience for others

Work Arrangement:

This position is currently a hybrid role, with the expectation that you will work at least 4 days a week in the office. Please note that this is subject to change based on the needs of the business.

1385 Sargent Ave, Winnipeg, MB

Our Store Team Members are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs to live life well.  Our Clerks inspire our customers through delightful conversation and knowledge of products.

What you’ll do 

• Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs

• Maintain and stock product displays and shelves that meet company standards

• Ensure accurate product scanning and identify inventory needs and assist with ordering

• Setup company-directed promotions and programs

• Keep department areas neat and ensure health and safety standards 

Who you are 

• A team player with an attention for detail

• Driven and able to work independently in a fast-paced environment 

• Resourceful and courteous when resolving customer questions

• Motivated to learn new things 

Experience you bring

Good news! No previous experience is required. We provide you with training to set you up for success!

What you bring 

• Flexibility to work a variety hours which may include days, evenings, and weekends

• Able to move up to 50lbs and in constant mobility for an entire shift

Our Cashiers connect with customers through delightful conversations and efficient transactions to create a memorable in-store shopping experience. 

What you’ll do 

• Provide great customer service
• Scan products and process customer transactions accurately
• Support in the delivery of company-directed promotions and programs
• Handle cash and credit card transactions 
• Keep the register area neat and stocked with essential supplies
• Assist customers with general inquiries
• Maintain a positive environment in the store

Who you are 

• A team player with good communication skills
• Adaptable in a fast-paced work environment
• Resourceful and courteous when resolving inquiries
• Motivated to learn new things and delivering great customer service

Experience you bring

• Good news! No previous experience is required. We provide you with training to set you up for success!

What you bring 

• Flexibility to work a variety of hours which may include days, evenings, and weekends
• Able to move 25lbs and remain in a stationary or standing position for entire shifts

7900 boul Cousineau, St-Hubert, QC

Posting End Date:

November 10, 2024

Employee Type:

Regular-Full time

At Enbridge, we adopt new ideas and offer an environment where employees are recognized and respected for their input and opinions. We view our employees as our future leaders and strive to provide an environment that encourages self-improvement, innovation, and growth so that we can promote from within. We are looking for outstanding employees who share our vision to be the best in everything we do, from safe and reliable operations to innovative solutions and complete team commitment and dedication to our values!
 

What you will do

• Complete full cycle recruitment including developing job postings, screening candidates, interviewing, making recommendations to hiring leaders and onboarding new employees.

• Create and implement effective recruiting strategies, plans, and processes to attract professional, technical and management level talent.

• Conduct intake calls with hiring leaders to understand requirements and correctly target and screen applicants.

• Build networks to find qualified passive candidates, particularly through professional social media channels to promote employment opportunities at Enbridge.

• Build solid relationships with candidates to ensure a viable talent pipeline.

• Use internal and external networks to leverage standard methodologies in recruitment and selection.

• Respond to inquiries regarding employment opportunities.

• Optimize efficiency of the recruitment process by making recommendations and implementing improvements.

What will you need to succeed?

• Post-secondary education equivalent to a Diploma or Degree in Human Resources or a related field. A combination of education and experience will be considered.

• Minimum of 4 years of full cycle recruiting experience within a fast-paced environment.

• CHRP, RPR, LinkedIn Certified Professional Recruiter is considered an asset.

• Experience using applicant tracking systems (ATS). Workday experience is highly desired.

• Solid understanding of total compensation and how it relates to the candidate offer negotiation phase.

Enbridge Flex-Work Program

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s Flex-Work (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, or the option to work from home on Wednesdays and Fridays.

#joinourteam #LI-Hybrid

The successful candidate (if external) will go through background checks including criminal check, education and employment verification.

Physical requirements:

Include but are not limited to: Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement.

Mental requirements:

Include but are not limited to: Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, prioritize thoughts and ideas into understandable terminology, coordinate and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

End Date: November 11, 2024 (5 days left to apply)

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you'll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.

• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.

• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Pickering-1895 Glenanna Road

Employment Type

Regular

Weekly Hours

15

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy (Inactive), Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking needs. As a Senior Client Service Representative, whether it’s taking the lead to answer questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

How you’ll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.

• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find better solutions.

• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, it’s the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.

• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Bolton-2 King Street

Employment Type

Regular

Weekly Hours

37.5

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy (Inactive), Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

End Date: November 8, 2024 (2 days left to apply)

As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide informative and tailored service, and recommend the right products and solutions that will help their financial success. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you'll succeed

• Client engagement - Meet with clients to understand their personal and business priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.

• Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and work as one team to ensure clients are connected to the right people and opportunities.

• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

• You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

• You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).

• You can demonstrate 1 year experience in working with clients and achieving sales results. It’s an asset if you have prior banking experience in a similar capacity.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-946 Lawrence Ave E

Employment Type

Regular

Weekly Hours

37.5

Skills

Client Service, Customer Experience (CX), Digital Literacy, Financial Products, Goal Planning, Group Problem Solving, Outbound Calls, Regulatory Requirements, Results-Oriented

End Date: November 14, 2024 (8 days left to apply)

Overview of The Role

As an IT Communications Senior Analyst at Saputo, you are an integral part of the IT Change Management team, which supports a range of initiatives from small system enhancements to large-scale, complex SAP implementations. You coordinate the global IT operations communications portfolio and contribute to IT projects that impact people and business processes across the organization. You keep employees informed and engaged.

How You Will Make Contributions That Matter

Reporting to the IT Manager, PMO—Change Management & Communications and working collaboratively with diverse cross-functional and corporate teams, you are responsible for supporting project, program and/or organizational objectives by:

• Coordinating the global IT Communications portfolio

• Planning and executing innovative communications campaigns, including conducting in-depth audience analyses, outlining communications plans, and leveraging change management deliverables

• Writing IT operational communications, e.g., monthly system releases, cybersecurity awareness and threats, and system outage notifications

• Using a variety of tools and tactics to design, develop, and share project change and operational communications and gather audience feedback

• Coordinating with translation services to develop material in our three local languages – English, French (Canada), and Spanish (Argentina)

• Applying advanced graphic design skills and creativity to craft engaging communications

• Applying Saputo change management methodology, tools, and templates

• Following review and approval workflows

• Reporting on Key Performance Indicators to project PMO and Saputo leaders

• Identifying, monitoring, managing, and escalating risks and issues

• Fostering relationships by connecting with, influencing, and supporting business and project team members at all levels

• Maintaining expertise and knowledge of communications leading practice and emerging technologies

• Seeking opportunities for innovation and efficiency and managing the continuous improvement of Saputo’s IT communications, change communications methodology, templates, and tools

About You

You are excited to contribute to a global organization that is a leader in its markets.

Your work experience, collaborative approach, curious mindset, and understanding of communications methods are ingredients in your recipe for delivering successful outcomes in a dynamic, fast-paced environment. You are a lifelong learner, who dives into new projects, technologies, and processes with enthusiasm. You enjoy interacting directly with colleagues and stakeholders in-person and virtually, as well as contributing to formal and informal discussions with your peers and individuals at all organizational levels. You are interested in working with a passionate team of Change Management professionals to enable business readiness and drive sustainable change.

As part of your duties, you will communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec, as well as in the rest of Canada, North and South America, the UK, and Australia. You are willing to travel domestically and internationally, when needed.

You Are Best Suited for The Role If You Have the Following Qualifications:

• Bachelor’s degree or higher in a relevant program (e.g. Communications, Marketing, English, etc.) or equivalent work experience

• Minimum five years’ experience coordinating project and/or corporate communications programs, including developing strategies and plans

• Demonstrated knowledge of best practices and advanced competency in designing and developing compelling communications

• Advanced written and verbal communication skills                

• Highly organized and detail-oriented

• Ability to create content using current communications technologies and tools, e.g., Canva, Klaviyo, Vyond Video Studio, and Articulate 360/Rise 

• Advanced proficiency in MS Office 365 (i.e. Word, PowerPoint, Excel, SharePoint, and Teams)

• Ability to multitask and manage competing priorities under pressure and to work independently and in a collaborative team environment

• French and/or Spanish language skills

The following are considered assets:

• Experience contributing to change management efforts on enterprise transformations or system implementations, with preference given to IT project experience

• Demonstrated understanding of change management methodology and practices

We support and care for our employees and their families by providing:

• Competitive salaries

• A hybrid work environment with the possibility to work from home 2 days a week

• Advantageous corporate agreements

• Full range of group insurance benefits

• Group retirement pension plan with employer contribution

• Purchase option of company stocks

• Group RRSP

• Health and wellness program in the workplace

• Assistance program for employees and their families

• Saputo products at a discounted price

Salary Range: $76,265 - $100,100

*Salary offers will vary commensurate with experience, education, skills, and training.