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Application deadline: Will be posted until filled 
Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Classification: MGEU
Salary/Rate of pay: 21.08

Application deadline: posted until filled 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Main Purpose and Function
The User Experience Strategist works independently to research, recommend, design, and deliver on cohesive and inclusive citizen-centric user experiences across digital channels that support user needs, business objectives, and the City’s digital strategy. The position exercises independent judgement in technical aspects of the role.
 

The Strategist is a member of Digital Channels within Technology Services – an inclusive, collaborative team of digital technology professionals that efficiently designs, develops, and operates high-quality digital products and services for the people of Vancouver that are user-focused, effective, and innovative.

Specific Duties and Responsibilities

• Applies user-centered design processes and industry best practices to guide optimal user experiences that holistically solve complex user and business challenges, both online and offline
• Identifies, defines and prioritizes user needs, business requirements, and success metrics to determine strategic value, in coordination with product owners, project managers, and digital performance specialists
• Designs, documents, debugs, and tests new and existing user interface modules to have an optimal user experience 
• Creates and effectively communicates UX design assets such as user stories, concept maps, user journeys, task flows, storyboards, information architectures, wireframes, prototypes, and visual designs to project stakeholders and developers
• Defines, evolves, and applies content, design, interaction, and accessibility policies, guidelines, and systems, in consultation with digital strategists and developers
• Defines and designs user tests and conducts rapid user testing internally, and consults with the vendors to support larger scale user testing. 
• Provides recommendations for improvements which may include third-party solutions
• Assesses and optimizes the performance of new and existing features by actively supporting secondary research activities, user research and usability testing.
• Interprets results of usability testing, user research and web analytics data to uncover insights and identify gaps.
• Conducts accessibility reviews using automated and manual testing with assistive technologies to identify and prioritize issues, and recommend opportunities to improve.
• Provides subject matter expertise on UX and digital accessibility by monitoring industry best practices
• Coaches, mentors, and trains team members and other staff on UX and digital accessibility best practices and how to address issues
• Initiates and facilitates collaborative sessions to help drive strategic discussions and decisions that advocate for users while addressing business challenge
• Supports the Implementation/UX lead to foster an inclusive design culture and promote the value of user-centered design and digital accessibility within the organization
• Other duties/responsibilities as assigned 

Qualifications
Education and Experience:

• Certification or degree in Information Technology or related field such as User Experience Design, Human Computer Interaction (HCI), Interaction design, Graphic Design, Digital Marketing, or Computer Science) and sound relevant work experience applying UX and inclusive design methodologies or an equivalent combination of education, training and experience.

Knowledge, Skills and Abilities:

• Considerable knowledge of UX methodologies and design thinking
• Sound knowledge of Web accessibility guidelines (WCAG 2.1), best practices, and legislation
• Sound knowledge of Front-end web development (HTML, CSS, JS, ARIA)
• Responsive web design
• Sound knowledge of Agile software development methodology
• UX activities and deliverables (such as interviews, user stories, usability testing, concept maps, user journeys, task flows, storyboards, competitive analyses, information architectures, copywriting, wireframes, prototypes, visual designs, pattern libraries, expert/heuristic reviews, and design systems)
• UX design tools (such as Figma, Sketch, Adobe XD, Invision, or Frontify)
• Accessible technology and testing tools (such as JAWS, NVDA, ZoomText, VoiceOver, Dragon Naturally Speaking, WAVE, and aXe)
• Web analytics tools (such as Google Analytics and Hotjar)
• Project, task, and bug-tracking tools (such as Microsoft Azure DevOps, Basecamp, and ServiceNow)
• Documentation tools (such as Dropbox Paper and SharePoint)
• Content management systems (such as OpenText CMS, Wordpress, or Drupal)
• Graphic design tools (such as Adobe Photoshop and Illustrator)
• Collaboration tools (such as Outlook, Cisco WebEx and Jabber)
• Communicate effectively across boundaries to understand context and build trust; Make complex and technical information and language simple and accessible for non-technical audiences; Advocate and communicate the value of UX and accessibility.
• Stays current on UX methodologies and tools; Make informed decisions based on user needs, available technology, and value for money; Understands how the digital economy is changing user behaviour and the public service landscape. 
• Ability to Visualize, articulate, and solve complex problems and make evidence-based decisions; Apply technical knowledge and experience to create or design workable prototypes.
• Ability to understand and work within given constraints (such as technology, regulatory, and social user constraints); Challenge constraints that can be changed; Ensures product and service compliance; Adapt to changing situations and problems.
• Ability to understand users and their needs based on evidence; Translate user stories and propose design approaches or services to meet these needs; Engage with users; Put users first; Manage competing priorities. 
• Ability to establish and maintain effective working relationships with project managers, business analysts, developers, and quality assurance specialists; Give and receive constructive feedback; Provide guidance to others. 
• Ability to identify opportunities to improve UX and related business process and to define strategies and policies; Ensure business requirements are met.
• Ability to supervise junior staff and train small groups of people.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: IT, Digital Strategy & 311 (1070) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: December, 2024

Position End Date: May, 2026 

Salary Information: Pay Grade GR-027: $47.62 to $56.27 per hour

Application Close: October 27, 2024

Weekly Hours: 36.67

Application Close: 01/11/2024 

 WHAT YOU NEED TO KNOW

• Language Requirement: Designated Day 1 Ready - immediate requirement for language proficiency: French: oral, reading, writing required. English: oral, reading, writing required. Candidates must meet language requirement for position upon hire.   
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the Ottawa Public Library's satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.    
• Additional vacancies may occur during the competition process. 
• Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Application Close: 31/12/2024

WHAT YOU NEED TO KNOW

• Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.       
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.  
• You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.; May include some evening and weekend hours to meet training and/or programming requirements.; Must be able to work shifts, weekends and statutory holidays at a variety of locations.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Work Hours:40.00/hours per week (Shift Work)
Affiliation: ATU 279

Salary Information: Training rate is 50% of full-time Bus Operator wage rate ($17.178/hr) (2024 Rates of Pay)

Note: Rates of pay after successful completion of training are as follows:

• 1st - 8th month - 85% of Bus Operator rate ($29.203/hr)
• 9th - 16th month - 90% of Bus Operator rate ($30.920/hr)
• 17th - 24th month - 95% of Bus Operator rate ($32.638/hr)
• After 24 months - Full Bus Operator rate ($34.356/hr) (2024 Rates of Pay)

Location: Transit Service, 1500 St.Laurent 
City: Ottawa, ON 
Job Category: Bus Operator; Transportation
Application Close: 31/10/2024

WHAT YOU NEED TO KNOW

• Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.       
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.  
• Driver’s License Requirement: A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with 0 demerit points accumulated to the City of Ottawa’s satisfaction. 
• Must be able to work shifts, weekends and statutory holidays at a variety of locations.; Additional vacancies may occur during the competition process

• Must be able to pass the Ministry of Transportation of Ontario (MTO) medical exam required to obtain a class "C" license prior to hire.

• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Overview

The IT Project Coordinator collaborates with Solutions Consultants, Project & IT Managers, business leads, external clients and subject matter experts to drive the coordination of project activities across multiple programs. The IT Project Coordinator will be responsible for assisting the project team to develop and execute project plans for IT systems and services and to ensure that they are deployed into production environments in an efficient and effective manner. They will need to be well-organized and be able to work in collaboration with other IT teams in supporting managed services and larger projects.

KEY DUTIES & RESPONSIBILITIES

• Supports project leaders (Manager, Technical Product Management, Solutions Consultants, business leads with monitoring and coordination of scope, schedule, and overall project initiatives.
• Assists in developing project artifacts including the project charter, requirements, work breakdown structure, budgets, resource allocation, sprint logs, user stories, schedule, risk logs, action items, lessons learned, etc.
• Assists project teams with planning, coordination, and reporting.
• Assists with visualization and documentation of project scope and deliverables.
• Supports and facilitates project meetings, preparing agendas, presentations, and meeting minutes.
• Maintains communications with all team members.
• Coordinates projects in both agile and waterfall methodology.
• Assists in validating budget forecasts and provides on-going reconciliation of resources and other related project expenditures against set budgets.
• Effectively escalates early warning signs and deviations from the plan.
• Maintains project documentation repositories.
• Documents control; ensures projects adhere to frameworks and all documentation is maintained appropriately for each project.
• Tracking status of deliverables to ensure project deadlines are met.
• Attends and participates in stakeholder meetings.
• Develops project strategies to ensure alignment of team members, priorities based on vision to execute on time, within scope and on budget.
• Scheduling, organizing meetings and team member activities to contribute to project success.
• Provides regular status updates to team members and project leaders.
• Other duties as assigned

KNOWLEDGE & SKILLS REQUIRED

• A university degree/college diploma in project management, management information systems (MIS), or relevant work experience
• Minimum 2 to 3 years project management experience in I.T.
• Demonstrated knowledge and familiarity with project management frameworks, including cost, schedule, risk, issue and status tracking and monitoring
• Demonstrated ability to learn and work with new technologies and applications
• Experience supporting and coordinating a variety of small and large projects
• Experience with business process documentation techniques and tools
• Experience supporting and facilitating a variety of engagement sessions and meetings with technical and professional staff, vendors, and senior stakeholders
• Experience with Microsoft Office and MS Project
• Good written and verbal communication skills
• Good problem-solving and critical-thinking skills
• An ability to interpret flowcharts, schedules and step-by-step action plans
• Solid organizational skills, including multitasking and time-management
• Strong client-facing and teamwork skills
• Familiarity with quality assurance and quality control

Licenses and/or Professional Accreditation

• PMP certification is considered an asset

The Administrative Assistant I is responsible for a range of administrative duties including, answering calls, document management, servicing office equipment, conference room bookings and travel bookings.

KEY DUTIES & RESPONSIBILITIES

• Carry out the day-to-day execution of clerical duties to ensure BGIS is provided with administrative support
• Attend to all document management tasks including, filing, mail (internal/external/ courier), photocopying, word-processing as required, and coordination / assembly of documents for binders, communications and newsletters
• Create and maintain simple spreadsheets
• Service office equipment, notify service supplier if unable to resolve issue
• Arrange travel and/or conference room bookings as required
• Maintain client satisfaction and positive relations with BGIS external contacts
• Other related general administrative duties as required
• Other duties as assigned

MINIMUM EDUCATION: High school education

JOB-RELATED EXPERIENCE: One year  or less

KNOWLEDGE AND SKILLS

• Requires one (1) year or less of administrative experience
• Strong computer skills, proficient with MS Office
• Self-motivated
• Ability to work independently
• Strong time management skills and organizational skills
• Ability to communication both written and verbally
• Strong customer focus

Licenses and/or Professional Accreditation

• None required