As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

The Executive Assistant is responsible for providing senior administrative support for three VPs  across the Global Contact Centres.
 

Accountabilities:

• Support the executive in day to day management of his/her schedule by:

  • Establishing and coordinating calendars.
  • Arranging / scheduling appointments on behalf of the executives.
  • Anticipating scheduling conflicts / problems and providing alternatives.
  • Providing receptionist support by receiving / screening / referring incoming calls/visitors using a high degree of discretion.
  • Acting on telephone / mail requests received in the VP’s absence.

Support the executive with correspondence by:

• Dealing with correspondence as appropriate (responding, delivering, filtering based on knowledge of work).

• Composing correspondence for the executive’s signature.

• Producing material from written copy / rough notes.

• Proofreading work / output against source documents.

• Setting up / maintaining filing systems.

Organize meetings / conferences by:

• Assessing and seeking out the most appropriate venue for meetings / gatherings based on size / type and attendees.

• Arranging bookings for boardrooms / conference rooms (internal).

• Arranging for equipment and materials for meetings as appropriate.

• Meeting with outside providers of service (conference centers / hotels / caterers).

• Recommending facility alternatives.

• Overseeing arrangements, ensuring smooth execution and assessing outcomes for future reference.

• Preparing invitations for sign off by the executives.

• Tracking responses of meeting attendees, following up as appropriate.

• Booking travel arrangements, ensuring all requirements are met.

Provide administrative and project related support by:

• Verifying applicable bills/expense statements.

• Track completion of action items from meetings.

•  Preparation of Service Level Agreements, organization charts and other communications as required.

Preparing and submitting reports:

• Assist in maintaining the VP’s / department’s expense and other budgets by.

  • Preparing entries / transactions and supporting documentation to process payments.
  • Recording /inputting / documenting data to track, monitor and control expenses.
  • Providing supporting information reports to management to support decisions.

Dimensions:

• Supports up to 3 executives with administrative tasks.

• Proven track record of success in a complex matrix organization.

Education / Experience / Other Information:

• University Degree from an accredited university or college in Administration. Alternatively, an Associate Degree from an accredited university or college and 3 -4 years of related experience.

• Strong knowledge of MS Office applications and PC skills, particularly spreadsheets and presentation tools.

• Sound knowledge of business/bank terminology and departmental procedures.

• High level of discretion required when dealing with confidential matters

• Highly organized and strong organizational know-how (structures, key, staff, etc.)

• Good interpersonal relations

• Adaptable to change/flexible in a fast-paced, dynamic environment.

• Excellent problem resolution skills; resourceful and effective in a deadline-oriented environment.

• Demonstrated performance orientation with a results-focused approach

Working Conditions/ Other details:

• Hybrid working model with onsite work in a standard office-based environment.

• Location:11 Adelaide St. West / 888 Birchmount Road Scarborough

• Start date: ASAP

• Status: Full Time

Requirements:

Languages: Candidates must have knowledge of the English Language.

Education: Candidates need standard educational qualification such as college, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
Experience: Candidates need an experience of 2-3 years
Area of Specialization: Audio/audio-visual, Interactive/new media
Own Tools/Equipment: Cellular phone, Computer

Physical Requirements:

• The candidate should be able to pay attention to detail and work with tight deadlines
• The candidate should be able to work under pressure

Other Requirements:

• The candidate should be able to work with being focused on the client and have an excellent written communication skills
• The candidate should be able to work with an initiative and work in an organized way

Responsibilities:

• The candidate should be able to act as spokesperson for an organization also be able to assist in the preparation of brochures, reports, newsletters and other material
• The candidate should be able to develop and organize workshops, meetings, ceremonies and other events for publicity, fundraising and information purposes also develop, implement and evaluate communication strategies and programs
• The candidate should be able to gather, research and prepare communications material also prepare and/or deliver educational, publicity and information programs, materials and sessions

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By email:
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates need experience of 1 year to less than 2 years

Location: Clarenville, NL
Shifts: Day and Evening

Responsibilities:

• The candidate should be able to prepare and cook complete meals or individual dishes and foods and also prepare dishes for customers with food allergies or intolerances
• The candidate should be able to inspect kitchens and food service areas, clean kitchen and work areas and also manage kitchen operations
• The candidate should be able to plan menus, determine size of food portions, estimate food requirements and costs, and monitor and order supplies, order supplies and equipment and also maintain inventory and records of food, supplies and equipment
• The candidate should be able to train staff in preparation, cooking and handling of food, supervise kitchen staff and helpers and also recruit and hire staff

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. 

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

BRIEF INTRODUCTION 

As a Business Development Associate, you will work with an Advisor to support growth through prospecting and developing new client relationships.
   
IS THIS ROLE RIGHT FOR YOU 
In the role you will: 

• Create and strengthen prospecting relationships by developing business development campaigns such as coordinating seminars, drafting print & electronic media campaigns, etc.
• Build new relationships via client referrals, lead lists, cold calling, etc. 
• Prepare client proposals and/or service agreements
• Track prospects through client management system
• Facilitate account opening through the gathering of information and required documentation
• Work with Advisor and Total Wealth Specialists to deepen client relationships through total wealth planning 

DO YOU HAVE THE SKILLS 
We would love to work with you if you have: 
 

• Strong negotiation and influencing skills
• Self-motivated and are results driven
• Experience in a sales, relationship, or an account management role
• Experience in the securities industry considered an asset 
• Excellent verbal and written communication skills  
• Meticulous attention to detail and excellent time management skills 
• Exceptional client service skills
• Investment Representative (IR) or Registered Representative (RR) licensing with CIRO is preferred

 
WHATS IN IT FOR YOU 

• At ScotiaMcleod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcleod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers  
• An organization committed to making a difference in our communities– for you and our clients 
• An inclusive working environment that encourages creativity, curiosity and celebrates success  
• Learning and Development – via Scotia Academy, a virtual learning experience to upskill and develop your skills at work or from your personal device

#LI-Onsite

The Pas Branch (Part Time, Future Opportunities)

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Linden Ridge Branch (30 Hours/Week)

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. 

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: 

• Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted 
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs 
• Nurturing rich, long-standing relationships 
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs 

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service 
• Uncover and solve customers’ needs 
• Explain complicated concepts simply 
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment 
• Demonstrate an eagerness to learn and determination to succeed 

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you: 

• Have strong customer service skills 
• Are willing to assist in a professional, friendly and efficient manner 
• Are available to work a flexible schedule 
• Have experience with conducting simple sales, proactive marketing calls and providing financial advice  
• Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options 
• Previous banking experience is a strong asset 

What’s in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers 
• A rewarding career path with diverse opportunities for professional development 
• An organization committed to making a difference in our communities– for you and our customers 
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development 
• A competitive compensation and benefits package

PURPOSE OF THE POSITION:

Working as a part of the Customer Experience Centre of Excellence (CX COE), the Specialist Software Developer will be responsible for supporting, maintaining and developing the functionality and interfaces for various applications and integration layers (SAP CRM/ECC/TM, Salesforce, Boomi, Mulesoft). The Specialist is also accountable for identifying gaps, interdependencies, and opportunities to improve the quality in the desired solution end state.

POSITION ACCOUNTABILITIES:

• Develop and document a thorough technical understanding of integrations to/from CX COE applications including functions, features, configurations and operations
• Participate in the development and support of CX COE interfaces to other CPKC systems
• Participate in the development, documentation and maintenance of custom-built functionality and interfaces for SAP applications, especially SAP CRM, leveraging ABAP where required, and work with other developers in this area
• Analyze cross-functional integration solution implications and dependencies for assigned projects and recommend appropriate integration solutions for detailed design works or exceptions that balance business risks
• Support and maintain high-level Integration architecture artifacts timely for projects in compliance with the solution review/approval process and CPKC IS gating methodology
• Monitor application health and availability checks, and support operations processes required for ensuring any incidents are avoided or detected in time on CX COE applications, taking corrective actions to maintain health, availability and maintain capacity
• Support troubleshooting of incidents or defects that may arise in SAP CRM and other CX COE applications and ensure a timely resolution.  Participate in providing 7x24 application systems support for CX COE applications. Ensure that all stakeholders are updated on progress in a timely manner
• Support application service request resolution, provide continual business application support, research transactional issues, identify root causes as well as assist with upgrade and maintenance of applications

POSITION REQUIREMENTS:

• Bachelors of Science in Business, IT or other related field of study, or equivalent work experience
• Strong SAP CRM development and implementation experience, including ABAP development experience
• Strong configuration skills - performing requirements analysis and then SPRO configuration
• Experience designing and configuring key integration points between SAP modules and other applications
• Appreciation and understanding of how to deal with different cultural values and sensitivities, working in a virtual work environment when needed
• Team player, skilled in working in a highly collaborative manner
• Ability to manage client expectations and negotiate win-win solutions

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension plan
• Employee Share Purchase Plan
• Performance Incentive Program
• Annual Fitness Subsidy
• Part-time Studies Program

ADDITIONAL INFORMATION:

As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:       

• Criminal history check
• Reference check

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

PURPOSE OF THE POSITION:

Working as a part of the Customer Experience Centre of Excellence (CX COE) the Salesforce Administrator supports the Salesforce.com platform and applications throughout their lifecycle. This is an exciting opportunity to manage tactical execution in a role connecting business operations, technology solutions and the end-user experience. To be successful, the Salesforce Administrator should possess skills in Salesforce configuration, technical troubleshooting, business analysis, data analysis and time management. The ideal candidate is passionate about advocating for optimized business process across business and IT, consistently striving to achieve the best end-user and customer experiences.

POSITION ACCOUNTABILITIES:

• Work with Sr. Product Manager and business resources to directly support and configure Salesforce.com platform.
• Manage production support and act as the subject matter expert for assigned applications and products; champion change requests to improve usability and system performance.
• Consult with CPKC business teams, IS and vendors to gather requirements on new features related to the product roadmap.
• Prioritize small enhancements, working with application specific resources to deliver solutions while maintaining a cadence of regular updates to business stakeholders.
• Provide day-to-day vendor relationship support including tracking timely completion of production tickets and adherence to service agreements.
• Timeline management, overall risk and issue management as needed for smaller projects and scheduled system releases.
• Collaborate with IT project managers and business analysts on cross-functional projects, researching vendor or application impact to the business.
• Execute on plans to maintain system health and security; work in partnership with delivery teams to obtain necessary details to insure resource availability and task completion.
• Research Salesforce product, market, business and competitive trends to identify opportunities for product or system growth.

POSITION REQUIREMENTS:

• Bachelors of Science in Business, IT or other related field of study, or equivalent work experience
• 2 years of experience as a Salesforce administrator (Salesforce Administrator Certification required)
• 2 years of experience in a customer facing role
• 2 years of experience in working with third party vendors
• Knowledge of Experience Cloud, Marketing Cloud or other CMS and marketing automation applications is a plus
• Experience in SQL/SOQL, reporting, data analysis or business analysis is a plus

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension plan
• Employee Share Purchase Plan
• Performance Incentive Program
• Annual Fitness Subsidy
• Part-time Studies Program

ADDITIONAL INFORMATION:

As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:       

• Criminal history check
• Reference check

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

PURPOSE OF THE POSITION:

To maintain the track and surrounding areas using moderate physical labour and technology (automated machinery). We use technology as much as possible to eliminate physical stress on the body. Duties can include replacing and repairing various track components including rails, railway ties, fences and adjusting the alignment and the surface of the track as well as responding to emergencies and track outages.

This is a travelling position where your typical schedule with be 8 on/6 off. While travelling, you will receive a rate premium, mileage, hotel accommodations, meal expenses, etc.  You will receive 2 weeks paid training to set you up for success as a Railroader.

POSITION ACCOUNTABILITIES:

Moderate to heavy physical labour on an assigned area of track. This work involves:

• Pulling track spikes
• Applying rail anchor
• Shoveling crushed rock
• Bending & lifting up to 50 lbs on a regular basis
• Repetitive tasks

• An emphasis on safety is critical for all employees. This can be a high-risk environment as you will be working around heavy moving equipment
• Employees must remain focused at all times and be willing to work in a team environment
• The work location is outdoors and, therefore, you will be working in all weather conditions (rain, direct sunlight, snow etc)
• The typical schedule is 8 ON/ 6 OFF, but can be subject to change based on operational needs
• Will be required to be away from home (accommodations and meal allowance provided)
• Work can be seasonal and employees may be laid off at the end of the work season
• Employees will be called back as needed (and in seniority order) for the next work season

 POSITION REQUIREMENTS:

• Must be at least 18 years of age
• Possess a High School diploma or GED
• A valid driver’s license
• A valid Class 3 license, CL4, CL3/Air, CL2, CL1/Air would be considered an asset
• A safety-oriented work ethic supported by experience within the labour industry
• The ability to follow instructions and rules and regulations
• Ability to work as a valuable member of a team
• Good written and verbal communication/comprehension skills are essential

ADDITIONAL INFORMATION:

This is a Safety Sensitive position, which will require pre-employment checks that can take multiple weeks to complete once successfully selected.  For transparency in the recruitment process (9-12 weeks), we:

• Collect and gather applicants (2-3 weeks)
• Screen and interview candidates (2-3 weeks)
• Criminal, Drug and Medical Clearances (3-4 weeks)

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension plan
• Employee Share Purchase Plan
• Annual Fitness Subsidy
• Part-time Studies Program

Medical Requirements:

Operating safely is a core foundation of CPKC. Our commitment is to protect our people, customers, communities in which we operate, the environment and our assets. We are also committed to a healthy and safe workplace. CPKC’s Alcohol and Drug Policy and Procedures (“Policy and Procedures”) support these commitments.   All new hires for a safety sensitive position will be required to complete a pre-employment medical that includes a physical, vision, hearing, alcohol, and drug audit assessment. Pre-employment qualification drug test(s) are also required. This includes candidates participating in the Trainee Program who will also be required to pass a drug test during the training process before receiving final qualification for the position.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:         

• Criminal history check
• Education verification
• Driver’s License Verification

Our Operations - Rapid Transit Office is looking for a Senior Manager, Commercial Management, Maintenance Delivery to join the Commercial Management team. Reporting to the Director, Commercial Management, you will provide commercial governance, develop internal processes, partner with internal and external stakeholders on the negotiation of contracts, development of claims and formulate strategies to achieve optimal return on investment for contracts.